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Reviews of Palm Canyon Hotel & RV Resort

3.5 out of 5
Palm Canyon Hotel & RV Resort
221 Palm Canyon Drive, Borrego Springs, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with grandkids. They enjoyed the old west theme.
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times and would return again. Convenient to all local activities.
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the theme of the hotel and having a nice clean place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the style of the hotel, everything is super clean and the people at the reception are very friendly
Stayed 2 nights in May 2024

10/10 Excellent

Dang truong sa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2024

10/10 Excellent

Donna Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique old western town feel.
Stayed 1 night in Apr 2024

8/10 Good

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vintage trailer was very nice. The pool and surrounding grounds were well kept and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay either in the motel or campground in your RV. We really enjoyed the jazz duo in the lounge the night we were there. We will be back!
Stayed 1 night in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Louis,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

Scott, Medford

Liked: Cleanliness, staff & service, amenities
It’s a cute but spread out property, the rooms are big but old, not well decorated, the pools were nice but small, there were alot of RVers using the facilities, making it a bit of a us vs them feeling.
Stayed 2 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Scott,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We value and appreciate your feedback, and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

RaeAnn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore the amenities of Anza-Borrego State park. Liked the connectablity with our friends who booked an RV site.
Stayed 3 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Louis,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in both the Airstream and the actual hotel. The hotel room was very spacious and clean and comfortable. A much needed haven from the Boreggo Springs heat. This old western style exterior gave way to a contemporary interior. The airstream was true to form with the pictures. The negatives: The plumbing issue with the toilet released a very unpleasant smell that lingered. It made sleeping challenging. To the hotel staff's credit, during check in, I was told the water pressure for the toilet and shower wasn't that great and to use the bathhouse facilities for those to needs. Other that, the airstream is a good one night stay. But if you can, get a room here. That's a better option.
Stayed 1 night in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Kevin,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

jacqueline

Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although the room is a good size compared to other hotels, I hate being forced to pay a resort fee which gets me absolutely nothing. Breakfast isn't included, either. Beautiful property, but a pretty steep price for a night of sleep.
Stayed 1 night in Mar 2024
Response from Operations Supervisor on May 5, 2024
Hello Cheryl,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, property conditions & facilities
Generally quiet easy parking close to town
Stayed 5 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Jim,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

6/10 Okay

John

Disliked: Staff & service
Resort fee charge is a ripoff.
Stayed 2 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello,Thank you very much for dedicating your valuable time to share your stay with us. We are pleased to hear you enjoyed your overall experience. Please accept our sincere apology for failing to meet your expectations. Please do let us know when you are ready to return – we are confident it will be a more enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Luis Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff.
Stayed 1 night in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Luis,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

Jennie

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is pretty awesome but needs some serious TLC. There was several items item needed repair in the two rooms that I reserved. Also, the hotel wifi is free (yea) but barely works (sad face) so do not plan on connecting to the important work meeting when you are here. The staff are really nice and location is awesome.
Stayed 2 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Jennie,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We value and appreciate your feedback, and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Operations Supervisor on Apr 25, 2024
Thank you very much for dedicating your valuable time to share your stay with us! Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Johnray

Stayed 1 night in Apr 2024

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. Like an old western town.
Stayed 1 night in Apr 2024
Response from Operations Supervisor on Apr 25, 2024
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto la Vista que tenia mi cuarto. Todos muy amables. Muy tranquila el area.
Stayed 4 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Noemi,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

Susan, San Luis Obispo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 25, 2024
Thank you very much for dedicating your valuable time to share your stay with us! Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

JENNIFER

Travelled with partner
Liked: Staff & service, amenities
First, property location was excellent, close to state park and town. Property style offered a unique setting. It was nice to stay in Vintage RV and experience RV life. However, housekeeping and maintenance could use some improvement. The RV we stayed could have been cleaned better, we picked up garlic skins and wiped up greasy cabinets. The property offered shower gel and shampoo but the shower gel was empty. The light in the bathroom was burned out which we did not noticed until evening but quickly replaced when we notified the office. The shower head lose and could not be positioned well making it difficult to shower. Otherwise, we did enjoy our stay and would return. We definitely would recommend the place.
Stayed 2 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Jennifer,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We value and appreciate your feedback, and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

6/10 Okay

Sherrill

Travelled with family
Liked: Staff & service
Didn’t give information on included amenities and charged a resort fee.
Stayed 1 night in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello,Thank you very much for dedicating your valuable time to share your stay with us. We are pleased to hear you enjoyed your overall experience. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback, and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed. Please do let us know when you are ready to return – we are confident it will be a more enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked bar and lunch was very convenient. Great food!
Stayed 2 nights in Apr 2024
Response from Operations Supervisor on Apr 25, 2024
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Operations Supervisor on Apr 25, 2024
Thank you very much for dedicating your valuable time to share your stay with us! Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed in the airstream trailer. It was very cute and quaint. The beds were so comfortable! We would love to come back again soon.
Stayed 1 night in Apr 2024
Response from Operations Supervisor on Apr 25, 2024
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Operations Supervisor on Apr 25, 2024
Thank you very much for dedicating your valuable time to share your stay with us! Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

Eliza, DeForest

Travelled with partner
Liked: Amenities
Only problem was the cold water ran hot first thing in the morning, probably because of ground heat.
Stayed 2 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello Eliza,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We value and appreciate your feedback, and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness, staff & service
The room was good sized with a comfortable bed, very clean, and plenty of sinks/mirrors. A hair dryer would have been appreciated. The sink drains were corroded and no soap near the toilet sink. The chairs were not very comfortable. Good hamburgers at the restaurant with a nice outdoor area. The room was over priced for the quality of the room.
Stayed 2 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello,Thank you very much for dedicating your valuable time to share your stay with us. We are pleased to hear you enjoyed your overall experience. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback, and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed. Please do let us know when you are ready to return – we are confident it will be a more enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Yvette

This hotel is an oasis in the desert. It's themed and fun and even better in person. Would stay again.
Stayed 2 nights in Apr 2024
Response from Cristina Garcia, Operations Manager on Apr 13, 2024
We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Cristina GarciaOperations Manager

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
interesting place. nice pool, great location near Anza Borrego Visitor Center
Stayed 2 nights in Apr 2024
Response from Cristina Garcia, Operations Manager on Apr 13, 2024
Thank you very much for dedicating your valuable time to share your stay with us! We are glad to hear you enjoyed your stay with us. We hope to see you back soon.Sincerely,Cristina GarciaOperations Manager

6/10 Okay

Scott

Stayed 2 nights in Apr 2024
Response from Operations Supervisor on May 5, 2024
Hello,Thank you very much for dedicating your valuable time to share your stay with us. We are pleased to hear you enjoyed your overall experience. Please accept our sincere apology for failing to meet your expectations. Please do let us know when you are ready to return – we are confident it will be a more enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique Western feel. Very comfortable hot tub. Fun place!
Stayed 1 night in Apr 2024
Response from Cristina Garcia, Operations Manager on Apr 13, 2024
Thank you so much for your review we do appreciate it. Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Cristina GarciaOperations Manager

10/10 Excellent

Sameer, SAn DIego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 6, 2024
Thank you for this wonderful review! We are pleased to read that you enjoyed your overall experience with us. We hope to welcome you back again soon. Safe travels!

10/10 Excellent

Kalynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time Ive stayed here and I love this property. Cute quiet and clean. Nice pool too. Affordable option and close to everything. Will be back again next season!
Stayed 1 night in Apr 2024
Response from Operations Supervisor on Apr 6, 2024
Thank you for this outstanding review! We are pleased to read that you enjoyed your overall experience with us. We hope to welcome you back again soon. Safe travels!

10/10 Excellent

Dave and Marlene

Stayed 2 nights in Mar 2024
Response from Operations Supervisor on Apr 6, 2024
Thank you for this wonderful review! We are pleased to read that you enjoyed your overall experience with us. We hope to welcome you back again soon. Safe travels!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Kinda kitschy with the western theme. The surrounding area is so beautiful, there’s no need for a theme, but the price, location, staff friendliness and comfort—I’d totally stay again.
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 6, 2024
Thank you for this outstanding review! We are pleased to read that you enjoyed your overall experience with us. We hope to welcome you back again soon. Safe travels!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. friendly staff, food good
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 6, 2024
Thank you for this wonderful review! We are pleased to read that you enjoyed your overall experience with us. We hope to welcome you back again soon. Safe travels!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that you can step out of your room and walk a few feet into the Desert.
Stayed 3 nights in Mar 2024
Response from Operations Supervisor on Apr 1, 2024
Hello,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Operations Supervisor on Apr 1, 2024
Thank you so much for this outstanding review! We hope to welcome you back again soon for another wonderful stay!Take good care.

6/10 Okay

Ian

Travelled with family
It’s fine. Kind of expensive for what it is. Good location. Fairly bare bones.
Stayed 2 nights in Mar 2024
Response from Operations Supervisor on Apr 6, 2024
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We value and appreciate your feedback, and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great amenities, friendly staff, but no shower curtain
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 1, 2024
Thank you so much for this outstanding review! We hope to welcome you back again soon for another wonderful stay!Take good care.

2/10 Terrible

james

Disliked: Cleanliness, property conditions & facilities
My bill at checkout was incorrect.
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 6, 2024
Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. Have you had the chance to contact the third party or ourselves to discuss what those discrepancies were?We do hope you will give us another opportunity to provide a better guest experience the next time you are in town. Sincerely,Ikedra KingOperations Supervisor

10/10 Excellent

Na

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a nice and quite night at the hotel for our Anza Borrego trip. The room is big, warm and clean. Hot water works well. Nice decorations gaves a desert vibe. The staff there is very considerate and helpful.
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 1, 2024
Thank you so much for this outstanding review! We hope to welcome you back again soon for another wonderful stay!Take good care.

8/10 Good

Yelena

Stayed 1 night in Mar 2024
Response from Cristina Garcia, Operations Manager on Apr 13, 2024
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We hope to welcome you back again soon!Sincerely,Cristina GarciaOperations Manager

10/10 Excellent

Randy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cute old west theme
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 1, 2024
Thank you so much for this outstanding review! We hope to welcome you back again soon for another wonderful stay!Take good care.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable place with a pool and other amenities. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Operations Supervisor on Apr 1, 2024
Thank you so much for this outstanding review! We hope to welcome you back again soon for another wonderful stay!Take good care.

8/10 Good

Bruce, Santa Barbara

Liked: Property conditions & facilities
This is a good motel/hotel. It is conveniently located for access to Anza Borrego and Borrego Springs. It has an early American west motif. The facilities, grounds, pools/hot tubs are well maintained. The staff are friendly, accommodating. The rooms are clean, rather ordinary, clean linen but plastic cups, cheap coffee maker, boring TV options. The bar and dining room are no bargain, not particularly fraternal, and unexceptional, better to eat and drink a mile away in Borrego Springs. The restaurant is like ordering off a scripted menu at McDonalds, and not much better. There are some wonderful restaurants/pubs with interesting staff and clientele around Christmas Circle. The deal breaker for me was the AWFUL Internet service. It was almost impossible to log onto the Internet, even in the hotel lobby. I could not accomplish the simplest of Wifi tasks, for two days! Frustrating! I raised the issue with hotel staff, who smiled and acknowledged the Internet service was problematic! Duh. wished I knew this in advance. So, I’ll likely not stay there again. There are other options.
Stayed 2 nights in Mar 2024
Response from Operations Supervisor on Apr 6, 2024
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We value and appreciate your feedback about the wifi and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed.Please do let us know when you are ready to return – we are confident it will be a much more enjoyable experience. We hope to welcome you back again soon!Sincerely,Ikedra KingOperations Supervisor