The staff was beyond helpful and the location of it was close to the subway as well! If you're an Arsenal or Tottenham this would be a great place to see. It's close to both stadiums! I enjoyed my stay here and had no complaints as well. They have a Starbucks inside but you get charged if you ask for a coffee during breakfast. Overall, great experience. Two thumbs up. If you're an IHG rewards member you get free internet, just a heads up.