In this survey, for any particular category, you only allow me to specify which things I like OR which things I dislike. However, if I want to tell you I LIKE a, b, and c about the service, but I also want to tell you I DISLIKE x, y, and z about the service, I can't. I recognize that you want to make the survey easy, but that frustrated me. Thus, in the end, I chose to indicate that I liked the service on the plane for the reasons that I indicated. However, I'm now also using this extra comment space to tell you that on my plane (flight BA00092 from Toronto Pearson to London Heathrow on Apr 6-7, 2019) the headphone jack (using either your provided headphones or my own) played the sound track of any movie I chose but not the conversations. Weird, and very frustrating for a long haul trip. I had to watch the movie using the subtitles as the only way of following what was being said.