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Novotel London West

Photo gallery for Novotel London West

Featured Image
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Novotel London West

UNESCO Sustainable Travel Pledge

Novotel London West

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
1 Shortlands, Hammersmith, London, England, W6 8DR

Explore the area

  • Popular LocationEventim Apollo7 min walk
  • Popular LocationKensington High Street15 min walk
  • Popular LocationWestfield London Shopping Centre4 min drive
  • AirportLondon (LHR-Heathrow)19 min drive

Choose dates to view prices

About this area

London

Novotel London West is located in Hammersmith, a neighborhood in London, and is in the city center and near a metro station. Eventim Apollo and Buckingham Palace are cultural highlights, and travelers looking to shop may want to visit Westfield London Shopping Centre and Harrods. Check out an event or a game at Wembley Stadium, and consider making time for London Eye, a top attraction not to be missed. Guests love the hotel's convenience to public transportation: Hammersmith Station is 6 minutes by foot and Barons Court Underground Station is 8 minutes.

What's nearby

  • Eventim Apollo - 7 min walk
  • Kensington High Street - 15 min walk
  • Westfield London Shopping Centre - 4 min drive
  • Natural History Museum - 4 min drive
  • Kensington Palace - 6 min drive

Restaurants

  • Artisan — 1 min walk
  • Aroma — 1 min walk
  • Villagio — 4 min walk
  • Latymers — 4 min walk
  • The Melody — 5 min walk

Getting around

  • Hammersmith Station - 6 min walk
  • Kensington (Olympia) Station - 13 min walk
  • Heathrow Airport (LHR) - 19 min drive

About this property

Novotel London West

Eco-friendly London hotel in Hammersmith, walk to Eventim Apollo
2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service, and a business center. All 630 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and TVs with cable channels. Guests will also find iPod docks, 24-hour room service, and minibars.
Novotel London West offers 630 air-conditioned accommodations with iPod docking stations and minibars. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 84.00 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • English breakfast available for a fee daily 6 AM–10:30 AM: GBP 17.50 per person
  • 2 restaurants
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (53820 square feet)
  • Meeting rooms - 33

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating

Bathroom

  • Bathtub or shower
  • Hair dryer

Entertainment

  • Cable channels
  • iPod dock
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 17.50 per person (approximately)
  • Self parking fee: GBP 84.00 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 322 out of 960 reviews
5 - Excellent 34%
Rating 4 - Good. 383 out of 960 reviews
4 - Good 40%
Rating 3 - Okay. 159 out of 960 reviews
3 - Okay 17%
Rating 2 - Poor. 59 out of 960 reviews
2 - Poor 6%
Rating 1 - Terrible. 37 out of 960 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

1/5 Terrible

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Very unhelpful rooms division manager. Booked wrong date my fault but wouldnt help me book next day, no even a free breakfast. Wanted to book next week for 3 nights so will go elsewhere and find somewhere regular for 2022
Stayed 1 night in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, room was very clean. Great location. Thoroughly enjoyed our overnight stay
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to travel into the city. Also perfect tor night time with plenty of places to eat.
Stayed 2 nights in Oct 2021

3/5 Okay

Liked: Cleanliness, staff & service
Clean and basic. Room service was quite disappointing, very limited menu and could get through for 5 minutes.
Stayed 2 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
All good
Stayed 1 night in Oct 2021