Tulum All inclusive Vacations

I was disappoint to spend so much money on an all inclusive resort for over 60% of it to be closed. Only one small pool was open. You’re charged for a cabana on the beach, even as a preferred guest. There were several upsells the resort tried to say was included as being a preferred guest. But all it did was give you the opportunity to pay more. My room was clean and gorgeous but very musty/wet smelling. It is hurricane season, so I will give it that. I asked to be placed with the party I was going with, and instead I was placed several rooms away, alone as a single female. I was one of the last rooms next to vacancy. I was not comfortable waking to my room alone at night. I’m sure it’s safe, but you never know. I was on the outskirts with no other neighbors. In fact, my neighbors were construction workers which was obscenely loud at all times of the day. The restaurant selection was disappointing as we had no idea so much of the resort was going to be closed down. The alcohol was retchid. I’m not sure what i expected from an all inclusive but it was hard to stomach. I will say, I can tell the time and attention they put into keeping the grounds clean and areas nice. There was no concern of actual cleanliness. There was great attention to detail in the gardens. The linens were very clean. Overall I would not come back. It was extremely expensive for a very mediocre stay.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

I was disappoint to spend so much money on an all inclusive resort for over 60% of it to be closed. Only one small pool was open. You’re charged for a cabana on the beach, even as a preferred guest. There were several upsells the resort tried to say was included as being a preferred guest. But all it did was give you the opportunity to pay more. My room was clean and gorgeous but very musty/wet smelling. It is hurricane season, so I will give it that. I asked to be placed with the party I was going with, and instead I was placed several rooms away, alone as a single female. I was one of the last rooms next to vacancy. I was not comfortable waking to my room alone at night. I’m sure it’s safe, but you never know. I was on the outskirts with no other neighbors. In fact, my neighbors were construction workers which was obscenely loud at all times of the day. The restaurant selection was disappointing as we had no idea so much of the resort was going to be closed down. The alcohol was retchid. I’m not sure what i expected from an all inclusive but it was hard to stomach. I will say, I can tell the time and attention they put into keeping the grounds clean and areas nice. There was no concern of actual cleanliness. There was great attention to detail in the gardens. The linens were very clean. Overall I would not come back. It was extremely expensive for a very mediocre stay.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

I was disappoint to spend so much money on an all inclusive resort for over 60% of it to be closed. Only one small pool was open. You’re charged for a cabana on the beach, even as a preferred guest. There were several upsells the resort tried to say was included as being a preferred guest. But all it did was give you the opportunity to pay more. My room was clean and gorgeous but very musty/wet smelling. It is hurricane season, so I will give it that. I asked to be placed with the party I was going with, and instead I was placed several rooms away, alone as a single female. I was one of the last rooms next to vacancy. I was not comfortable waking to my room alone at night. I’m sure it’s safe, but you never know. I was on the outskirts with no other neighbors. In fact, my neighbors were construction workers which was obscenely loud at all times of the day. The restaurant selection was disappointing as we had no idea so much of the resort was going to be closed down. The alcohol was retchid. I’m not sure what i expected from an all inclusive but it was hard to stomach. I will say, I can tell the time and attention they put into keeping the grounds clean and areas nice. There was no concern of actual cleanliness. There was great attention to detail in the gardens. The linens were very clean. Overall I would not come back. It was extremely expensive for a very mediocre stay.