Title: Naay Zama - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Naay Zama Hotel with free parking, near Xel-Há Park ![Outdoor pool](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/da1db238.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Body treatments, hot stone massages, deep-tissue massages](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/9a9a490b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Grand Room, Kitchen, Garden View | Private kitchen](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/9a908954.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/748d429b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/64c5cb51.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Naay Tulum offers a calming retreat with lush greenery. Relax in the outdoor pool or enjoy spa treatments like hydrotherapy and body scrubs. The property provides cooked-to-order breakfast, bike rentals, and WiFi throughout. 7.2 Good ## Popular amenities - Spa - Pool - Room service - Breakfast available - Housekeeping - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![Deluxe Room, Hot Tub, Garden View](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/70902dc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Hot Tub, Garden View ### Highlights Balcony or patio Individually furnished Individually decorated Private indoor hot tub Air conditioning Down duvet Separate bedroom Premium bedding - Sleeps 2 - 1 Queen Bed ![Elite Room, Garden View | Terrace/patio](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/be8ee474.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Room, Garden View ### Highlights Balcony or patio Individually furnished Individually decorated Air conditioning Down duvet Separate bedroom Premium bedding Ceiling fan - Sleeps 4 - 1 Double Bed and 1 King Bed ![Grand Room, Kitchen, Garden View](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/e33a5d78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room, Kitchen, Garden View ### Highlights Yard Balcony or patio Individually furnished Individually decorated Air conditioning Kitchen Dining table Smart TV - Sleeps 6 - 1 King Bed and 2 Double Beds ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17460000/17456900/17456830/bd4d11be_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Tulum Resort & Spa - All Inclusive Tulum - On private beach - Pool - Breakfast included - All-inclusive 7.6 Good 1,000 reviews CA $429 CA $429 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Tulum-Hotels-Dreams-Tulum-Resort-Spa.h17456830.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/11000000/10490000/10489600/10489505/e9e3a64f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 1,002 reviews CA $616 CA $616 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![9 restaurants, lunch, dinner served; Asian cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,977 reviews CA $430 CA $430 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![Private beach, white sand, sun loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/21000000/20300000/20295700/20295634/4108448d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Valise Tulum, member of Small Luxury Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.6 Exceptional 160 reviews CA $776 CA $999 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![Room, Oceanfront](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/e46fb27b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 353 reviews CA $223 CA $274 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![Standard Suite, Garden View, Near Main Street (Brassia Suite) | Terrace/patio](https://images.trvl-media.com/lodging/9000000/8800000/8797000/8796991/42aa3e47.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Orchid House Tulum Beach Zona Hotelera - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 268 reviews CA $119 CA $176 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Tulum-Hotels-My-Way-Boutique-Hotel-Adults-Only.h8796991.Hotel-Information?chkin=2025-11-12&chkout=2025-11-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![On the beach, white sand, free beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 609 reviews CA $231 CA $325 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area](https://images.trvl-media.com/lodging/34000000/33580000/33571500/33571432/16200edb.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Orchid House Tulum Jungle Zama - Breakfast included - Spa - Free WiFi - Restaurant 9.2 Wonderful 194 reviews CA $146 CA $202 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/8ce720c8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet-friendly - Parking included - Free WiFi CA $98 CA $122 total includes taxes & fees Nov 8 - Nov 9 [](https://www.expedia.ca/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2025-11-8&chkout=2025-11-9&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 564 reviews CA $613 CA $613 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2025-11-17&chkout=2025-11-18&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=092ae1b4-2b13-404a-95ff-10802b7a1bdc&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Naay-Tulum.h103059165.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Naay-Tulum.h103059165.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.33006%2C-87.36076&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0fV8RpvCtkUazX9pOvuXj16_U5g=) Parque Dos Ojos, Tulum, QROO, 77774 #### What's nearby - Xel-Há Park - 6 min drive - 2.0 km - Xcacel Beach - 7 min drive - 2.7 km - Xcacel-Xcacelito Sanctuary - 11 min drive - 3.1 km - Soliman Bay - 11 min drive - 7.3 km - Dos Ojos Cenote - 17 min drive - 6.6 km #### Getting around - Tulum Intl. Airport (TQO) - 58 min drive #### Restaurants - ‪Bahia Principe Grand Coba - ‬7 min drive - ‪Yum Buffet - ‬8 min drive - ‪Katok - ‬10 min drive - ‪Restaurant Kukulkan - ‬8 min drive - ‪Lobby Pub - ‬8 min drive ## About this property ### Naay Zama Upscale hotel near Xel-Há Park At Naay Zama, you can look forward to a terrace, a garden, and laundry facilities. Treat yourself to spa services, such as a hot stone massage, a body scrub, or a facial. Free in-room WiFi and a restaurant are available to all guests. You'll also find perks like: - An outdoor pool - Free self parking - Cooked-to-order breakfast (surcharge), free bicycle rentals, and outdoor furniture - Tour/ticket assistance, beach towels, and concierge services Room features All guestrooms are individually furnished, and offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. More conveniences in all rooms include: - Bathrooms with shampoo - Balconies or patios, wardrobes/closets, and ceiling fans ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 631 reviews CA $92 CA $120 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/62000000/61580000/61573700/61573622/a46d3775.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 288 reviews CA $134 CA $193 total includes taxes & fees Nov 14 - Nov 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=61573622&PinnedHotelID=61573622&HadPinnedHotel=true®ionId=-1&adults=2) ![Room, Oceanfront](https://images.trvl-media.com/lodging/18000000/17880000/17876800/17876764/327acb51.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 353 reviews CA $223 CA $274 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=17876764&PinnedHotelID=17876764&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast served](https://images.trvl-media.com/lodging/62000000/61420000/61415300/61415298/7cf42155.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Tulum Zama - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 446 reviews CA $86 CA $109 total includes taxes & fees Nov 6 - Nov 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=61415298&PinnedHotelID=61415298&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/112000000/111920000/111918700/111918641/b3c3466b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Tulum Tulum - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 87 reviews CA $93 CA $117 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=111918641&PinnedHotelID=111918641&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area](https://images.trvl-media.com/lodging/34000000/33580000/33571500/33571432/16200edb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Orchid House Tulum Jungle Zama - Breakfast included - Spa - Free WiFi - Restaurant 9.2 Wonderful 194 reviews CA $146 CA $202 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=33571432&PinnedHotelID=33571432&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Single Room, Ocean View, Beachside | View from room](https://images.trvl-media.com/lodging/106000000/105420000/105416800/105416746/b9962459.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Cenote Hotel Tulum - On private beach - Pool - Breakfast included - Parking included 8.8 Excellent 9 reviews CA $170 CA $210 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=105416746&PinnedHotelID=105416746&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/b231b3b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 Akumal - On private beach - Pool - Breakfast included - All-inclusive [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/115000000/114850000/114841000/114840973/5e47f48d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Arkaana Eco Retreat Tulum - Pool - Spa - Parking included - Free WiFi CA $37 CA $49 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=114840973&PinnedHotelID=114840973&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/a29b5496.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Sens Riviera By Oasis Akumal - On private beach - Pool - All-inclusive - Spa 7.2 Good 180 reviews CA $347 CA $424 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person - A restaurant - Private picnics ### Things to do - Free bicycle rentals - Outdoor pool ### Conveniences - Guidebooks - Laundry facilities - Limited-hour front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach towels - Beach umbrellas - Garden - In a national park - Outdoor furniture - Terrace ### Spa - Body scrubs - Deep-tissue massages - Facials - Hot stone massages - Prenatal massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Smooth flooring in public areas - Smooth flooring in room - Well-lit path to entrance ### More - 2 floors - At least 80% organic food - Designated smoking areas - Locally-owned and organized tours and activities - Mosquito nets - Traditional architecture ## Room amenities ### Bedroom - Down comforter - Premium bedding ### Bathroom - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Food and drink - Champagne service - Limited room service ### More - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 7:00 AM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of USD 20 per pet (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs only Food and water bowls are available ### Children and extra beds Children 18 and younger are not allowed at this property; All guests older than 18 are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person - Pet fee: USD 20 per pet (varies based on length of stay) - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses solar energy, plus a grey water recycling system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 18 years old and younger are not permitted at this property ### Property is also known as Naay Tulum Naay Zama Hotel Naay Zama Tulum Naay Zama Hotel Tulum ## Frequently asked questions ### Does Naay Zama have a pool? > Yes, this property has an outdoor pool. ### Is Naay Zama pet-friendly? > Yes, dogs are allowed at this property. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees. ### How much is parking at Naay Zama? > Self parking is free at this property. ### What time is check-in at Naay Zama? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available. ### What time is check-out at Naay Zama? > Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability). ### Where is Naay Zama located? > Situated in a national park, this hotel is within 1 mi (2 km) of Xcacel Beach and Xel-Há Park. Xcacelito Beach and Xcacel-Xcacelito Sanctuary are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Naay Zama Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.4 Cleanliness ### 7.0 Amenities ### 7.8 Staff & service ### 7.6 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 5 8 - Good 1 6 - Okay 0 4 - Poor 0 2 - Terrible 3 ### 10/10 Excellent #### Anh Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay. ##### Anh Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Miguel Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts. ##### Miguel Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Angel Aug 11, 2025 ##### Angel Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Jazmín Jul 29, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Jazmín Stayed 5 nights in Jul 2025 ### 2/10 Terrible #### Azucena Jul 28, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito. ##### Azucena Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Barbara Ingan May 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Barbara Ingan Stayed 2 nights in Apr 2025 ### 8/10 Good #### Shamira Apr 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful. ##### Shamira Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Rosemary Mar 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath. ##### Rosemary Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Philip Mar 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Philip Stayed 4 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Grand Riviera Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - 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