View from property
Check availability

Reviews of The Bay Suites - Entertainment Dist

2.5 out of 5
The Bay Suites - Entertainment Dist
14 York St, Toronto, ON

Reviews

7.0

Good

Rating 10 - Excellent. 101 out of 298 reviews" "
Rating 8 - Good. 67 out of 298 reviews" "
Rating 6 - Okay. 41 out of 298 reviews" "
Rating 4 - Poor. 31 out of 298 reviews" "
Rating 2 - Terrible. 58 out of 298 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay
Stayed 1 night in Mar 2024

10/10 Excellent

Brad

Travelled with family
Liked: Amenities
Had a wonderful stay
Stayed 1 night in May 2024

6/10 Okay

Michael

Travelled with family, Travelled with partner
Location is amazing
Stayed 2 nights in May 2024
Response from The Bay Suites on May 20, 2024
We are thrilled to hear that you found the location of our property excellent.Thank you for choosing to stay with us. We hope you had a wonderful time and would be honoured if you recommended our properties to your friends and family for their future trips to Toronto.

6/10 Okay

JAVIER

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Rinkesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy with my stay at Bay Suites (ICE Condo). The building and suite was very dated. Cheap furniture. Only half a roll of toilet paper. The shower took forever to drain. Futon sofa was the only sofa and it broke. Laundry was left in the dryer to be folded.
Stayed 5 nights in May 2024
Response from The Bay Suites on May 13, 2024
Thank you for sharing your experience with us. We regret that your Bay Suites stay did not meet your expectations.We apologize for any inconvenience caused by the dated furnishings, limited supplies, and maintenance issues you encountered. Your feedback is crucial in helping us improve our services and facilities for future guests.We assure you that we have taken note of your comments and will address these matters promptly to enhance the overall guest experience.We hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Your satisfaction is important to us, and we value your feedback as we strive to deliver exceptional accommodations.Thank you for choosing our property, and we look forward to hosting you again soon.

4/10 Poor

RENEE

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was convenient, but the apartment had no towel bars in bathroom. The toilet button to flush was missing. The air conditioner did not cool. The washing machine leaked. Maintenance came to fix it one time and saw nothing wrong. Then they set up a time to come back & never showed. Parking instructions were confusing.
Stayed 2 nights in May 2024
Response from The Bay Suites on May 9, 2024
We appreciate your feedback regarding your recent stay. We apologize for the inconvenience you encountered during your time with us. Rest assured; we are actively addressing the issues you mentioned to ensure a more comfortable experience for our guests in the future.Your comments are valuable to us, and we strive to improve based on your input. We hope you will consider giving us another chance to provide you with a superior stay. Your satisfaction is our top priority, and we look forward to welcoming you back.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing, as I was on the 47th floor. I defiantly would come back and stay here again. The host made sure that I made it to the location as I was on foot and did not know my way around, he made sure I was safe. I really felt safe when I arrived.
Stayed 2 nights in Apr 2024

6/10 Okay

Rajagopal

Travelled with partner
12 York Street condo is good, definitely located centrally, with a convenient access for restaurants, transportation (Union Station (UP train), convention center, acquarium, Rogers etc. The reviews that we saw were mixed. Actually the accomodation is much better. The condo we stayed is well furnished and even had utensils, Cremora, adequate storage space, pleasant front desk personnel, Roku TV, bath tub, excellent sound proofing etc. Yes the checkin process is too tedious for US travellers and having only 1 key is inconvenient. We will stay again,
Stayed 3 nights in May 2024
Response from The Bay Suites on May 6, 2024
Thank you for taking the time to share your experience at 12 York Street condo. We are thrilled to hear that you found our location convenient and enjoyed the amenities provided in the apartment.We appreciate your feedback regarding the critical situation and the check-in process. Your comments are valuable to us, and we will work on improving these aspects to make your next stay even more seamless.We are delighted to hear that you plan to stay with us again. Please don't hesitate to recommend our properties to your friends and family for their future visits to Toronto.

4/10 Poor

Parhelion

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony did not lock properly and main door was sketchy. Had to jimmy rig a homemade alarm system because there were no instruction how to use the alarm system in the unit. Overall pretty poor experience. Pretty dirty, not much to enjoy at all. Got the job done but for a pretty high price and more than I wanted to spend.
Stayed 1 night in May 2024
Response from The Bay Suites on May 3, 2024
We appreciate your feedback regarding your recent stay. We apologize for your issues with the balcony lock, main door, and alarm system instructions. Your comments have been shared with our team for immediate attention.We regret that your experience did not meet your expectations regarding cleanliness and overall enjoyment. We strive to provide a comfortable and pleasant stay for all our guests.We hope you will consider giving us another opportunity to exceed your expectations in the future. Feel free to recommend our properties to your loved ones for a better experience.

6/10 Okay

Larry, Sherwood Park

Liked: Cleanliness
Disliked: Staff & service
Property manager seemed unqualified on the phone. After I checked in I found the bathroom door locked. The property manager asked to to send a pictute of the bathroom. I explained I can't send a picture if I can't get in.
Stayed 3 nights in Apr 2024
Response from The Bay Suites on May 2, 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Regrettably, you faced challenges with the bathroom door and communication with our property manager. Your comments have been noted, and we will address these issues to ensure a smoother experience for our guests in the future.We value your insights as they help us enhance our services. We hope to have the opportunity to host you again and provide you with a much-improved stay. Please consider recommending our properties to your friends and family.

6/10 Okay

Sheri

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was mediocre at best. First I had called in to see if there was somewhere we could leave our bags while we waited to check in, as we arrived early. The first lady I talked with said it shouldn't be a problem, she just had to check with her manager and would call me back in 10 mins. I never received that call. When I called in a second time they told they couldn't hear me and would call me back which they never did. Finally I called again and was told that I had to call back in hour. I then proceeded to ask more questions for clarity and when the young man dealing with my call got annoyed with me there was some noise that sounded like lip smacking or foot stomping .He then told me he would call me in 10 mins and surprise, surprise I never got that call. I ended up going and speaking with security who called for me and helped me with the check in process only after they had to get assertive with the person on then phone. They then checked me into a suite that had someone else already in it. There was lots of water damage when we finally got into our suite, along with other damage that had occurred before us. There was very little kitchen tools to make anything while we were there. I will say it was the perfect location as we could walk to all the attractions we had planed to go to. Over all we did make the space work for us, I just felt that we maybe paid more than what we should have for what we got.
Stayed 3 nights in Apr 2024
Response from The Bay Suites on May 2, 2024
Thank you for taking the time to provide detailed feedback about your experience. We sincerely apologize for the inconvenience you faced during your stay. Your comments have been shared with our team for immediate action and improvement. We regret the challenges you encountered with our check-in process and the condition of your suite. It's heartening to hear that our location was convenient for your plans.We truly value your feedback as it helps us enhance our services. We would love to host you again and provide you a much-improved experience. We hope you'll consider recommending our properties to your friends and family.

6/10 Okay

Edward

Stayed 3 nights in Apr 2024
Response from The Bay Suites on May 2, 2024
Thank you for your feedback. We appreciate your input and will use it to improve our services. If you have any specific suggestions for us, please share them.We kindly ask you to recommend us to your friends and family. Your support means a lot to us.Looking forward to welcoming you back and exceeding your expectations.

8/10 Good

Robyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The positives are location, you can’t get any better for the price . It was clean , the staff of the building were friendly and helpful, and the host was quick to communicate. I do think 5pm check in is very late compared to air b n bs and hotels. So the fact that they wanted us to wait till 6:30 pm was very frustrating, they needed more time to clean the unit . We walked in on the cleaning crew at 5:30. We had tickets to the ball game, after traveling all day, we needed to freshen up , so we tried to stay out of their way and they cleaned around us. They were very apologetic and nice , but it was an inconvenience and not a great first impression. Having only 1 key and fob ( for entry to building and elevator) was a bit of a hassle as we were a group of 5 that had different plans, so had to figure out sharing of the key ( not able to leave at front desk) . It all comes back to location, would definitely stay again, was value for the money, just have to be prepared for a few bumps .. .
Stayed 3 nights in Apr 2024
Response from The Bay Suites on Apr 30, 2024
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our prime location, cleanliness, and the helpfulness of our staff. We apologize for the inconvenience caused by the late check-in time and the key situation. Your feedback is essential for us to improve our services. We are working on streamlining our check-in process to ensure a smoother experience for our guests. We look forward to welcoming you back and providing you with an even better stay next time. Feel free to recommend our properties to your friends and family for a wonderful Toronto experience.

2/10 Terrible

Christian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like the pictures smells like cigarrettes everywhere not well maintained and the condo had some awfull smell had to leave the windows open, not family friendly couch had cigarette burns on it the futon is very cheap and not comfortable, garbage chute out of service. For the price not worth it you can find better units around the area.
Stayed 2 nights in Apr 2024
Response from The Bay Suites on Apr 30, 2024
We regret to hear about your experience and apologize for the inconvenience you faced. Your feedback is crucial for us to address these issues promptly. We are working diligently to ensure all our properties meet the highest standards. We value your input and hope to have the chance to provide you with a better stay in the future. We encourage you to consider staying with us again and recommending our properties to your friends and family.

8/10 Good

Kim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A very nice suite and the rate was very good for the area. It's odd that there is no shower curtain. check-in was confusing as I was not aware that this was a 3rd party rental service and also received the wrong buzz code by text. ICE condo instructions indicate that they only allow bookings through Air BnB and if any other service was used that I should cancel the booking. While this ultimately did not impact my stay, it was concerning and I did not appreciate feeling like my stay was unauthorized or I had to lie if anyone asked.
Stayed 3 nights in Apr 2024
Response from The Bay Suites on Apr 30, 2024
We appreciate your feedback and are pleased to hear that you found our suite nice and the rate competitive. We apologize for the confusion during check-in and any inconvenience caused by the lack of a shower curtain. Your comments are valuable to us as we strive to enhance our guest experience. Rest assured, we are working to address the issues you mentioned to ensure smoother check-ins in the future. We hope you consider staying with us again and recommend our properties to your loved ones for a memorable stay in Toronto.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Bay Suites on Apr 30, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest rating and insights on how we can improve.Your comments are truly valuable to us as we strive to enhance our guests' experiences. We would love the opportunity to learn more about your stay and any specific areas where we can make improvements.If there's anything we can do to turn your next visit into a 10/10 experience, please feel free to reach out. We are here to ensure that you have a wonderful stay with us.We hope you consider giving us another chance in the future and perhaps recommending us to your friends and family. Your support and recommendations mean a lot to us as we work to provide the best service possible.Thank you again for your feedback, and we look forward to welcoming you back for a more enjoyable stay.Warm regards and safe travels!

4/10 Poor

Jill

Disliked: Staff & service
When we arrived we still hadn’t gotten our check in info. When we called from the airport we were told that our building had been changed to a new location. We had made arrangements with other friends to stay in the same building but were informed that we coùld not be accommodated. No refund or discount was offered, no solution other than take the other building. The unit itself was fine. Our friends were not so lucky. They also were moved at the last moment to a unit within their original building and it was not what had been booked. They were moved again to a unit that had broken glass in the closet doors and non functioning toilet. They were moved a third time the next day to an ok unit but again no discount or refund. From this experience, I would say the bay suites seems to have a pattern of bait and switch when it comes to rooms and their maintenance leaves a great deal to be desired. I will not be risking my stays with them again.
Stayed 3 nights in Apr 2024

8/10 Good

ivonne

Travelled with family
Liked: Staff & service, amenities
Very nice place but not very clean, my hubby moved the bed to connect a charger and we found a very nasty amount of dirty under bed. The mattress is comfortable but sounds every time to move.Worst thing, the curtains are broken, missing pieces, then forget about darkness to sleep.
Stayed 2 nights in Apr 2024
Response from The Bay Suites on Apr 25, 2024
We apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback is essential to us, and we will address these concerns with our team to ensure that our rooms meet the highest standards of cleanliness and comfort. We appreciate you bringing these matters to our attention, and we are committed to making the necessary improvements. We hope you will consider giving us another chance to provide a more enjoyable experience. If there is anything else we can do to enhance your stay or if you have any further feedback, please do not hesitate to contact us directly. Thank you for choosing our property, and we look forward to the opportunity to serve you better on your next visit.

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Speaking with the site on phone was not very helpful and hard to understand.
Stayed 1 night in Apr 2024
Response from The Bay Suites on Apr 25, 2024
We apologize for any difficulties you encountered while speaking with our team over the phone. Your feedback is valuable to us, and we will work on improving our communication for better assistance in the future. We appreciate your understanding and hope this experience does not deter you from considering another stay with us. If there is anything else we can do to assist you or if you have any further feedback, please feel free to contact us directly. Thank you for choosing our property, and we look forward to welcoming you back for a more positive experience.

2/10 Terrible

marco

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PLACE!! I booked this suite for my staff as we had our national convention in Toronto. Check in was to be 5pm. Upon check in we found the room filthy, beds not made, garbage's not empty, stains on the couches. After finally getting to management, they said to leave key in the room and they will send cleaning staff. So the place would not be ready for another couple of hours. Ended up not even staying at this property and booked the staff a couple of rooms at another hotel downtown. Tried to get a hold of management to get refunded but just kept getting the run around. BOTTOM LINE DO NOT BOOK THIS PLACE!!!!!
Stayed 1 night in Apr 2024
Response from The Bay Suites on Apr 25, 2024
We sincerely apologize for your unacceptable experience during your stay with us. Your feedback is incredibly important, and we are truly sorry for the cleanliness issues and the inconvenience this caused you and your staff. Rest assured, we are taking immediate steps to address these concerns and ensure this incident is isolated. We understand your frustration and disappointment and are committed to making it right for you. Please contact us directly so we can discuss your refund and make amends for the inconvenience you experienced. We value your feedback and the opportunity to improve. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide you with a much-improved experience in the future.

2/10 Terrible

Susan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room had not been cleaned since last guests left. Had to wait again for slow elevator to go to next bank of elevators to another room which was cleaner, but furnishings and bedding were old and uncomfortable, carpet dirty.
Stayed 1 night in Apr 2024
Response from The Bay Suites on Apr 25, 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the cleanliness and maintenance issues with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope that you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay. If you have any further concerns or if there is anything we can do to make it right, please feel free to contact us directly. Thank you for choosing our property, and we hope to welcome you back for an improved experience.

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The units were dirty - one had broken glass and torn up floor, broken bed. They were missing bedding linens. I had to complain for hours to have them take any action. They lied to us multiple times. They refused to give us the contact name or number of the manager. Stay away from this property!!
Stayed 2 nights in Apr 2024
Response from The Bay Suites on Apr 22, 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you would recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.

10/10 Excellent

Sabrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hesitant to book due to some poor reviews but everything was perfect. Check-in took 5 minutes, the apartment/condo was clean, beautiful view, good amenities. It’s close to everything you need which is extremely convenient. I would definitely book again!
Stayed 2 nights in Apr 2024
Response from The Bay Suites on Apr 22, 2024
We are thrilled to hear about your wonderful experience during your stay! Thank you for allowing us to host you.It's fantastic to know that you found everything perfect, from the quick check-in to the cleanliness of the condo and the beautiful view. We are delighted that you enjoyed the amenities and the convenient location.Your positive feedback means a lot to us, and we are so glad we exceeded your expectations. We can't wait to welcome you back for another fantastic stay! Don't hesitate to recommend our properties to your friends and family. Thank you for choosing us!

4/10 Poor

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Bay Suites on Apr 25, 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you would recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.

6/10 Okay

Patrice

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I am not used to such an impersonal way to communicate during check-in. I had to give too much personal information (including passport photo pages) and was then told to go up to room 1106 where the door was already unclocked. At check-out I was also told to leave the door unclocked and the key on a table. Is that really secure?
Stayed 2 nights in Apr 2024
Response from The Bay Suites on Apr 23, 2024
Thank you for sharing your experience with us. We apologize for any inconvenience during your check-in. We take your feedback seriously and will review our processes to ensure a more personalized experience in the future. Your security is important to us, and leaving the door unlocked is a standard practice to facilitate smooth check-ins and check-outs. If you have any concerns, please let us know. We appreciate your feedback and hope you'll consider staying with us again. Feel free to recommend our properties to your friends and family!

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive with the property and would highly recommend
Stayed 3 nights in Apr 2024
Response from The Bay Suites on Apr 22, 2024
Thank you for your kind words and for recommending our property! We are delighted to hear that you had an impressive stay with us. Your recommendation means a lot to us, and we genuinely appreciate your support. We look forward to welcoming you back in the future and hope you'll consider us for your next visit to Toronto.Feel free to share your positive experience with your friends and family. We are grateful for your feedback and for choosing our property. I appreciate your support!

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

shandel

Stayed 1 night in Apr 2024
Response from The Bay Suites on May 6, 2024
Thank you so much for choosing to stay with us and for your fantastic 5-star rating! We are thrilled to hear that you enjoyed your experience with us.Your feedback means the world to us, and we genuinely appreciate your kind words. If you have a moment, we would love it if you could share your positive experience with your friends and family. Word-of-mouth recommendations like yours are invaluable to us.We hope to have the pleasure of welcoming you back soon for another exceptional stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards and safe travels!

2/10 Terrible

Jillian

Stayed 1 night in Apr 2024
Response from The Bay Suites on May 6, 2024
We're sorry to hear about your disappointing experience. Your feedback is important to us, and we'd like to make things right.Please reach out so we can address your concerns and hopefully improve your next stay. We value your support and would appreciate the chance to improve your experience.Thank you for sharing your thoughts, and we hope to welcome you back for a better stay.

2/10 Terrible

Jenna

Travelled with partner
The check in was horrible
Stayed 1 night in Apr 2024
Response from The Bay Suites on Apr 16, 2024
We're sorry to hear about your challenging check-in experience. Your feedback is important to us, and we will work to ensure smoother check-ins for all our guests in the future. We hope you give us another opportunity to provide you with a more positive stay and consider recommending our properties to your friends and family. Thank you for sharing your thoughts with us.

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Bay Suites on Apr 16, 2024
Thank you for your feedback. We appreciate your input and will use it to improve our services. If you have any specific suggestions for us, please share them.We would appreciate it if you would recommend us to your friends and family. Your support means a lot to us.Looking forward to welcoming you back and exceeding your expectations.

2/10 Terrible

Hannah

Stayed 3 nights in Apr 2024
Response from The Bay Suites on May 2, 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you would recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.

4/10 Poor

Destiny

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The pictures are very deceiving, the property is in a great locations, but it is not nice, quite dirty and run down in the apartment.
Stayed 3 nights in Apr 2024
Response from The Bay Suites on Apr 16, 2024
We appreciate your feedback and apologize for falling short of your expectations. We take your comments seriously and will promptly address the cleanliness and condition of the apartment. Thank you for highlighting the great location. We hope you give us another chance to provide you with an improved experience. Your recommendation to friends and family would mean a lot to us. We look forward to welcoming you back for a better stay.

8/10 Good

Israel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property is good in general, nice and clean. Just the check in process is a bit of a pain
Stayed 5 nights in Apr 2024
Response from The Bay Suites on Apr 16, 2024
We're glad you found the property nice and clean. Thank you for your feedback about the check-in process; we will work on improving it for a smoother experience in the future. We appreciate your stay and hope you consider recommending our properties to your friends and family. Looking forward to hosting you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Bay Suites on Apr 16, 2024
Thank you so much for choosing to stay with us and for your fantastic 5-star rating! We are thrilled to hear that you enjoyed your experience with us.Your feedback means the world to us, and we genuinely appreciate your kind words. If you have a moment, we would love it if you could share your positive experience with your friends and family. Word-of-mouth recommendations like yours are invaluable to us.We hope to have the pleasure of welcoming you back soon for another exceptional stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards and safe travels!

8/10 Good

perry harvey

Stayed 3 nights in Apr 2024
Response from The Bay Suites on Apr 16, 2024
Thank you for your feedback. We appreciate your input and will use it to improve our services. If you have any specific suggestions for us, please share them.We would appreciate it if you would recommend us to your friends and family. Your support means a lot to us.Looking forward to welcoming you back and exceeding your expectations.

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location, but the property itself was dingey, the bedding was gross, bathroom door didnt close, and confusing to check in. It says there is parking, but there's not. We had to park in public parking which was $133 CAD .
Stayed 3 nights in Apr 2024
Response from The Bay Suites on Apr 16, 2024
We are sorry to hear about the challenges you faced during your stay. Your feedback is valuable to us, and we apologize for the inconvenience you encountered. We take your comments seriously and will address these issues promptly to enhance our guest experience. We appreciate your understanding and hope you will consider staying with us again. Thank you for sharing your feedback, and we look forward to welcoming you back for a better experience.

4/10 Poor

Melissa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Bay Suites on Apr 16, 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you would recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.

10/10 Excellent

Roxana

Travelled with family
Liked: Amenities
Was amazing
Stayed 2 nights in Apr 2024
Response from The Bay Suites on Apr 16, 2024
Thank you so much for choosing to stay with us and for your fantastic 5-star rating! We are thrilled to hear that you enjoyed your experience with us.Your feedback means the world to us, and we genuinely appreciate your kind words. If you have a moment, we would love it if you could share your positive experience with your friends and family. Word-of-mouth recommendations like yours are invaluable to us.We hope to have the pleasure of welcoming you back soon for another exceptional stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards and safe travels!

2/10 Terrible

Kim

Stayed 5 nights in Mar 2024
Response from The Bay Suites on Apr 16, 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you would recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.

6/10 Okay

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location. Nice condo. The blinds let a lot of light in though. However, Expedia made it appear as though this was a HOTEL, not a short-term rental. I was sent almost a dozen emails, text messages, and calls asking for ID, a $300 damage deposit, and more. I didn't expect any of that. I had to fill in multiple web forms in a hurry. When I got there, there was only a security desk, no staff to greet me. I had to call a number, receive numerous text messages, ask for more information, etc. before security would let me in. I have no issue with this business model, but it should be made more clear that these aren't hotels. I probably would have stayed at a traditional hotel and saved a lot of time and hassle if I'd known.
Stayed 1 night in Apr 2024
Response from The Bay Suites on Apr 16, 2024
We appreciate your feedback and apologize for the confusion during your experience. Your comments are critical as we strive to improve our guest experience. We will work on clarifying the distinction between our accommodations and traditional hotels for better transparency. We hope you will consider giving us another chance and recommend our properties to your friends and family. Thank you for sharing your thoughts with us.

4/10 Poor

Mila

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Bay Suites on Apr 16, 2024
Thank you for your feedback. We appreciate your input and will use it to improve our services. If you have any specific suggestions for us, please share them.We would appreciate it if you would recommend us to your friends and family. Your support means a lot to us.Looking forward to welcoming you back and exceeding your expectations.

2/10 Terrible

Shannon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!!! We were treated horribly! The worst service & treatment I’ve ever experienced at an accommodation. The “help line” phone number provided was answered by the most ignorant man. He was absolutely not helpful! I had to call 4 times for help & he hung up on me 3/4 times. The parking spot we paid $30 for was already occupied by another vehicle so we were assigned a new spot. This made us late & miss our dinner reservation as well as being late for a very expensive Raptors game for 6 of us. After the game, the parking attendant would not let us out of the parkade. He told me we weren’t allowed to park there & basically held us hostage even after I showed him the message from the condo office. I then called the help number again and the man hung up on me when I put him on speaker phone to speak directly to the parking attendant. We were trapped in the parkade & the parking attendant was taking pictures & videos of us including my 11 & 12 year old niece & nephew who are traumatized by these events. He then told us he was calling the police on us because we weren’t supposed to be there. We had to run away & follow another car through the locked gate in P3. He chased us but luckily we got out just in time. I am launching a formal complaint & investigation. My lawyer is also involved. This was completely unacceptable & abusive behaviour!!! Do NOT stay here!!!!
Stayed 1 night in Mar 2024

8/10 Good

Eric, Bryson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard place to find but once found great!
Stayed 1 night in Mar 2024
Response from The Bay Suites on Apr 16, 2024
Thank you for your feedback. Your comments are valuable to us. We aim to enhance our services based on your suggestions. Please share more details so we can improve.We would appreciate it if you would recommend us to your friends and family. Thank you for your input, and we hope to exceed your expectations on your next visit.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Bay Suites on Mar 27, 2024
Thank you so much for choosing to stay with us and for your fantastic 5-star rating! We are thrilled to hear that you enjoyed your experience with us.Your feedback means the world to us, and we truly appreciate your kind words. If you have a moment, we would love it if you could share your positive experience with your friends and family. Word of mouth recommendations like yours are invaluable to us.We hope to have the pleasure of welcoming you back soon for another exceptional stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards and safe travels!

2/10 Terrible

Mike

Stayed 1 night in Mar 2024
Response from The Bay Suites on Apr 16, 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you could recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. We would definitely stay here again. Very easy to deal with.
Stayed 4 nights in Mar 2024
Response from The Bay Suites on Mar 27, 2024
We're thrilled to hear that you had a great experience during your stay! Thank you for your kind words. We look forward to welcoming you back in the future. If you ever need assistance with future bookings or have any special requests, please don't hesitate to reach out. We appreciate your support and hope you'll recommend us to your loved ones. See you again soon!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Opportunity for paths verses outside walking
Stayed 3 nights in Mar 2024
Response from The Bay Suites on Mar 27, 2024
Thank you for your feedback regarding the walkways on our property. We appreciate your suggestion and will consider it for future enhancements. We are glad you enjoyed your stay overall. If you have any more ideas or feedback, feel free to share. We hope to welcome you back soon and that you'll recommend our properties to your friends and family. Thank you for choosing us!

2/10 Terrible

Madison

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful property and the management staff is awful. No lights works , the toilet was broken, smashed mirrors , trim pieces , mold in closets, a lady was in the room when we arrived. I also paid extra 30.00 for a parking spot. Was given two different spots options... both that had cars in them and ended paying again for overnight parking as it was getting close to our reservation time and we needed to get ready and parked. Then at 12am I get a call for the bay suites staff asking if I am staying the night. I was already in bed , checked in. Awful
Stayed 1 night in Mar 2024
Response from The Bay Suites on Mar 27, 2024
We are truly sorry to hear about the disappointing experience you had during your stay. Your feedback is important to us, and we will address these issues with the utmost urgency to ensure a better experience for our guests in the future. We apologize for the maintenance and cleanliness issues you encountered, as well as the inconvenience with the parking situation. Rest assured, we will take immediate steps to rectify these issues and prevent them from happening again. We appreciate you bringing these matters to our attention. Despite this, we hope you might consider giving us another opportunity to provide you with a much-improved stay in the future. Thank you for sharing your concerns with us.