We stayed at Sandman Toronto Airport two years ago and were very pleased. Unfortunately, we did not have the same experience this time.
Although the check-in was pleasant and we were given a late checkout, we found the suite we booked to be showing signs of misuse and not as clean as it should be. For example, there was an insect crawling on bathroom floor, long blonde hair on pillow, glass end table was dirty, rusted steel soap holder and some lamps were dusty. Blow dryer stopped working but what was most annoying was that wifi was “down” all morning and early afternoon with vague explanations and reassurances that it would be working soon.
Reception attendants were not personable except for the brilliant female who checked us in.
Unfortunately, we will not choose this hotel again.