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"Amazing resort with beautiful view of Lake Ashi! Loved the kimono robes they give you to wear and the private onsen. We really enjoyed the buffet dinner and breakfast too! Make sure to reserve the free shuttle to and from the train station."

"Fuji mountain view"

"Absolutely loved this place! Great for one person up to a small group or family. Looks exactly as advertised. With some amenities, a 7/11, and small restaurants nearby. The private onsen and terrace view was amazing. Place is close to bus stations for easy transportation. (But not near any trains be aware of that) And close to the pier for boat rides. My only problem was that I had a hard time checking in. I never received an email with check in details and had no cell service to call anyone. I was locked out of the building for a good 30 minutes. Thankfully some friendly people showed me to a check in tablet inside and I was able to video call and get everything sorted. Everyone I spoke to was kind and helpful. Despite the bad experience at the beginning, I really enjoyed my time here. I deinitely recommend staying here but would love to see improvement for check in. Maybe having the check in tablet outside by the front door would be helpful to prevent issues like this"

"My husband and I would come back here in a heartbeat. We were blown away with the breaktfast and dinner each day. We were so stuffed and impressed by the presentation. We booked the private baths without any issues and we were lucky that each time it was available for us. The staff was so nice and welcoming. They picked us up from the train station and drove us to the closest bus station on our free day in Hakone, we thought that was very helpful because walking to the station would be impossible. "

"Absolutely breathtaking views of Fuji, staff were more than accommodating (and I was pleasantly surprised how good their understanding of English was). Perfect resort"

"We thoroughly enjoyed our stay. It was a special experience and would love to return. Highly recommend it!"

"We arrived to Hyatt regency hakone and were immediately escorted in and were told they were waiting for us. From that moment on, it was nothing but first class treatment from the entire staff. It was an incredible experience and the staff experience alone should make people run here in droves!! It sadly rained (4.5 inches in one day alone) while we were there but the staff was always helpful with information, alternative advice, and wonderful smiles. Would definitely recommend as they went above and beyond. "

"This place is beautiful, comfortable, easily accessible. Staff is very friendly and efficient. The hotel is stunning, with lovely views. Couldn't recommend more, it was the most beautiful relaxed experience I've ever had. "

"Truly an amazing hotel with lovely views and a great staff. Great restaurant, excellent rooms, beautiful town."