Cocktail bar

Reviews of Four Points by Sheraton Winnipeg South

3 out of 5
Four Points by Sheraton Winnipeg South
2935 Pembina Hwy, Winnipeg, MB

Reviews

8.4

Very good

Rating 10 - Excellent. 434 out of 1004 reviews" "
Rating 8 - Good. 400 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 27 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Beds were comfortable with nice pillows. Room was clean. Priced reasonably. Will come again.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Under Reno Lots of parking and access
Stayed 1 night in Mar 2024

8/10 Good

Ian

Travelled with partner
Carpets in halls are getting worn. Tv screens are quite small. Otherwise is clean and quiet.
Stayed 1 night in Mar 2024

6/10 Okay

Charly

Liked: Cleanliness
Wasn’t please the main floor was under renovations and wasn’t told
Stayed 2 nights in Mar 2024

6/10 Okay

Joy

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Property was under renovation. Had I known, I'd expect to pay less than we did. Mattresses are ABYSMAL. Felt like I was sleeping on a spring mattress made of monster truck shocks. Staff was lovely except for one guy in the restaurant seating area (more like a lounge) who wouldn't let us eat our own food at the tables. Fine, except there's nowhere to eat in the rooms or anywhere else and the place is under renovation.There's no info to be found in the room such as, "where the heck is the ice machine?" or other general hotel stuff you'd love to know. Lastly, would it kill them to put a full length mirror in the room? Standing on the toilet to see if my shoes work with the outfit is not really my cup of tea.
Stayed 2 nights in Feb 2024
Response from Four Points by Sheraton Guest Services on Feb 27, 2024
Hi Joy, Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team. We use brand standard Serta Simmons mattresses throughout our property and understand that everyone has their own personal preferences. Unfortunately, like many other food establishments we are unable to allow guests to bring in their own food to our restaurant, we apologize for the inconvenience this caused. Our rooms are also equipped with a full sized mirror on the door of the credenza in the room. Once again, we apologize for the inconveniences you faced during your stay.

8/10 Good

Jawad

Stayed 2 nights in Jan 2024

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton Guest Services on Jan 22, 2024
Hi Dylan! Thank you so much for leaving a review! We hope to see you again once our renovations are complete!

10/10 Excellent

Douglas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton Guest Services on Jan 12, 2024
Hi Douglas! Thank you for your review! We hope to see you again after our renovations are complete!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to sleep
Stayed 11 nights in Dec 2023
Response from Four Points by Sheraton Guest Services on Jan 12, 2024
Hi Kenneth, Thank you so much for your review. We hope you enjoyed your stay!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton Guest Services on Jan 12, 2024
Hi Shawn! Thank you for your review! We hope you enjoyed your stay!

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service
Seemed old. Needed updating
Stayed 7 nights in Nov 2023
Response from Four Points by Sheraton Guest Services on Jan 12, 2024
Hi Charles, Thank you for your review. Our hotel is undergoing renovations currently! We hope to see you back when they are complete!

6/10 Okay

Jared

Stayed 1 night in Nov 2023
Response from Four Points by Sheraton Guest Services on Jan 12, 2024
Hi Jared! Thank you for your review! We hope you enjoyed your stay!

6/10 Okay

Guy

Liked: Cleanliness, staff & service
Hate the tiny toilet
Stayed 2 nights in Nov 2023
Response from Four Points by Sheraton Guest Services on Nov 15, 2023
Hi Guy! Thank you for taking the time to share your feedback! The toilets inside our guest rooms are standard sizing by Marriott and each Four Points location will have the same ones, however I have shared your feedback with our management team. We hope to welcome you back again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Four Points by Sheraton Guest Services on Oct 25, 2023
Hi Shawn! Thank you so much for taking your time to leave a review. We hope to see you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely friendly and welcoming to us and our kids. The restaurant was great as was the complimentary coffee. The pool and pool room was lovely.
Stayed 2 nights in Oct 2023
Response from Four Points by Sheraton Guest Services on Oct 16, 2023
Hi Michael, Thank you for taking the time to leave a review. We appreciate your kind words and they have been shared with each department. We hope to see you again soon.

6/10 Okay

Shelley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Four Points by Sheraton Guest Services on Sep 29, 2023
Hi Shelly, Thank you for taking the time to leave a review. We hope you enjoyed your stay.

6/10 Okay

Samantha

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel room needs a new mattress and carpet. There was a smell of wet fabric when we arrived but no concerns with cleanliness. Breakfast was good! Although, we did have to show them we had paid for two breakfasts as their system only noted for one. The staff were friendly and accommodating which was a win.
Stayed 1 night in Sep 2023
Response from Four Points Winnipeg South Guest Services on Sep 27, 2023
Hi Samantha! Thank you for taking the time to leave a review! We have had the maintenance team inspect the mattresses in the room you stayed in! The carpet is set to be replaced this winter during our renovation. Unfortunately 3rd party companies do not always send us when someone has include breakfast with their reservation so I apologize for this inconvenience. It is something that we are working hard at trying to avoid in the feature!I hope you enjoyed your stay!

8/10 Good

Guy, Chase

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator is the absolute the darkest poor lighting in any elevator I have ever been in. Almost needed to use the phone flashlight to see. It is a dangerous. The rest of the property was great. Staff was great.
Stayed 1 night in Sep 2023
Response from Four Points Winnipeg South Guest Services on Sep 27, 2023
Hi Guy! Thank you for taking the time to leave a review. Our elevators are operated by a third party company who unfortunately set the lighting level. We have had a technician come down to look at the lighting a few times and have been told this is a normal setting. We have since recontacted the company and asked they increase the light level or change the bulbs. I hope you enjoyed your stay!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Four Points Winnipeg South Guest Services on Sep 27, 2023
Hi Jackie! Thank you for your review! We are happy you enjoyed your stay!

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
Quick overnight stay for our family. Checked in, went to room, didn’t leave room until we checked out the next morning. Desk agent was super polished and polite. Room was a bit dated, but very clean. Room was across from elevator and we were afraid of noise, but the only noise came from the AC in the room. TV easy to figure out.
Stayed 1 night in Sep 2023
Response from Four Points Winnipeg South Guest Services on Sep 27, 2023
Hi Ruth! Thank you for taking the time to leave your review! We are very happy you enjoyed your stay and hope to see you again after our renovation this winter!

10/10 Excellent

Sunira

Stayed 1 night in Sep 2023
Response from Four Points by Sheraton Guest Services on Oct 27, 2023
Hi Sunira, Thank you for your review.

8/10 Good

Jamie

I slept very well. I am thankful , even though I didn’t want to sleeep in the city. But I felt safe and slept well.
Stayed 1 night in Sep 2023
Response from Four Points Winnipeg South Guest Services on Sep 27, 2023
Hi Jamie! Thank you for taking the time to leave a review. We hope you enjoyed your stay!

2/10 Terrible

Galeeb

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sheraton in Winnipeg south
Definitely need an upgrade and even beds are really old and the furniture in the room minimum 15 to 20 years old. Very old carpet. Even the small TV in room from 10 years ago. Shame on Sheraton Bonvoy to operate in such condition
Stayed 1 night in Aug 2023
Response from Four Points by Sheraton Guest Services on Aug 25, 2023
Hello Galeeb, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Our property will be undergoing an exciting renovation starting this fall. Unfortunately this renovation was to take place in 2020, but due to unfortunate circumstances it was put on hold.It was a pleasure having you stay at our property and we hope to see you in the future

10/10 Excellent

Norman Community Services

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service throughout the hotel. Good variety of food options in the restaurant at reasonable prices. Love the pool area and gym. 2nd floor hallway and stairs need updating as the carpet is dingy and old.
Stayed 4 nights in Aug 2023
Response from Four Points by Sheraton Guest Services on Aug 18, 2023
Hi Norman! Thank you for sharing your comment about our staff! We pride ourselves on our customer service. We will be doing a full renovation starting this fall so we welcome the opportunity to host you again on your next trip to Winnipeg.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Four Points by Sheraton Guest Services on Aug 18, 2023
Hi Jim, Thank you for taking the time to leave a review. We hope you enjoyed your stay.

4/10 Poor

Takuma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Card key doesn’t work always Wifi doesn’t work
Stayed 4 nights in Aug 2023
Response from Four Points by Sheraton Guest Services on Aug 11, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectationsI have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent such WIFI and key card issues from occurring in the future. I'm hoping this was just an isolated incident, but we will further investigate.It was a pleasure having you stay with us.

10/10 Excellent

Garth

Stayed 1 night in Aug 2023
Response from Four Points by Sheraton Guest Services on Aug 11, 2023
Hi Garth, It was a pleasure having you stay with us. We hope to see you again soon!

10/10 Excellent

Eilef

Travelled with family
Liked: Cleanliness, staff & service
Drunks in hallway.
Stayed 4 nights in Jul 2023
Response from Four Points by Sheraton Guest Services on Aug 11, 2023
Hi Eilef, I am very sorry to hear about the loud guests in the hall while you were staying at our location. I checked our notes and there were no noise complaints from the dates of your stay. If you do run into this situation again please do not hesitate to contact the front desk and we would be happy to speak to the guests about the noise. I am happy you were able to enjoy your stay even after this inconvenience. We hope to see you again soon.

2/10 Terrible

Tristan

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Four Points by Sheraton Guest Services on Jul 21, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your guest satisfaction scores are well below are below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your scores with our leadership team as your scores are not a reflection of what our property strives to achieve.It was a pleasure having you stay with us.

6/10 Okay

David

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Four Points by Sheraton Guest Services on Jul 19, 2023
Hi David, Thank you for taking the time to leave a review. We hope to see you again.

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Four Points by Sheraton Guest Services on Jul 19, 2023
Hi Justine, Thank you for taking the time to leave a review. We hope you enjoyed your stay and consider us if you are traveling to Winnipeg again.

10/10 Excellent

MERRIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Four Points by Sheraton - Guest Services on Jul 10, 2023
Hi Merril. Thank you for taking the time to leave a review. We appreciate your feedback and hope to see you back again soon.

8/10 Good

Jeffrey D

Liked: Cleanliness, property conditions & facilities, room comfort
Wish I could rate higher
Have you ever wanted to love a place but a bunch of tiny things pull it back? Everything was fine but that’s it. By the way, the pool was not warm at all. I would give the place a 7.
Stayed 1 night in Jul 2023
Response from Four Points by Sheraton Guest Services on Jul 19, 2023
Hi Jeffrey, Thank you for your feedback. We have an exciting upcoming renovation this fall that I hope you can come back to enjoy.

8/10 Good

Bonnie

Stayed 1 night in Jul 2023
Response from Four Points by Sheraton Guest Services on Aug 11, 2023
Hi Bonnie, We truly appreciate your feedback. We hope you enjoyed your stay.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice.
Stayed 1 night in Jul 2023
Response from Four Points by Sheraton Guest Services on Jul 4, 2023
Hi Peter, Thank you so much for taking the time to leave a review. We hope to see you again soon.

2/10 Terrible

Gwen

Stayed 1 night in Jul 2023
Response from Four Points by Sheraton Guest Services on Jul 4, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Please do not hesitate to reach out to our Guest Services Manager with any comments or concerns you may have.

10/10 Excellent

DAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying here and so far very happy.
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton Guest Services on Jul 4, 2023
Hi Dan, Thank you so much for your 5 star review. We hope you enjoyed your stay.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton Guest Services on Jul 4, 2023
Hi Chuck, Thank you for taking the time to leave a review. We hope to have you stay with us again soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was great, with one confusing thing - the front desk seemed unaware that our stay came with breakfast included. We had to prove that that's what our reservation stated!
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton - Guest Services on Jun 26, 2023
Good Morning David, Thank you for taking the time to leave a review. I investigated your reservation and found that unfortunately Expedia did not provide us with the information that you booked a room rate that includes breakfast, I was finally able to find this information after logging into the Expedia database. I truly apologize for this inconvenience as I know traveling can already be a stressful time. We have reached out to our supports at Expedia to ensure this does not happen again. Once again, I am truly sorry.

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay here again.
Gross, smelly, old hotel with gross, smelly old rooms. Stinky pool too. Keycards had to be redone 4x for a single night stay.
Stayed 1 night in Jun 2023
Response from Tom Caramanos , Owner on Jun 26, 2023
To Paul, thank you for your review but it is unfair and unacceptable. The hotel is scheduled for an exciting full renovation beginning in August. The hotel is kept very clean by our great housekeeping and maintenance teams. The pool is saltwater and is maintained daily. Keycards will need to be reprogrammed if they are constantly kept in with your cell phone and become demagnetized.All the best,

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton - Guest Services on Jun 26, 2023
Hi Daniel, Thank you for taking the time to leave a review. We hope to have you stay with us again soon!

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
South winnipeg, away from downtown.
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton - Guest Services on Jun 26, 2023
Hi Bradley, Thank you for taking the time to leave a review. We are happy you enjoyed your stay as well as our location.

4/10 Poor

Jerry

Stayed 1 night in Jun 2023
Response from Four Points by Sheraton - Guest Services on Jun 26, 2023
Hi Jerry, Thank you for taking the time to leave a review. We apologize for not exceeding your expectations.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton - Guest Services on Jun 26, 2023
Hi Peter, Thank you so much for taking your time to leave a review. We are so happy you enjoyed your stay and hope to see you again soon!

8/10 Good

Wes

Liked: Property conditions & facilities, room comfort
Recommended
Beds were comfortable, modern bathroom was great. Lounge food and service were awesome. Didn't like the hair in the "clean" towels and the hallway carpet was a tripping hazard.
Stayed 2 nights in Jun 2023
Response from Four Points by Sheraton - Guest Services on Jun 26, 2023
Hi Wes, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Our property was scheduled for a renovation in 2020, but due to unfortunate circumstances that renovation was put on hold. We are excited to announce that this renovation has since been revisited and will begin this fall, carpets being one of the first items on the list. We have also shared your comments with the housekeeping manager so she is aware of the situation. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Emma

Travelled with partner
Nothing really wrong with the property, aside from no breakfast in the morning The staff were ok, the room was ok The food in the lounge/restaurant was very limited for GF
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton - Guest Services on Jun 13, 2023
Hi Emma, Thank you so much for taking the time to leave a review.We do have a restaurant on site that serves breakfast however it is not complimentary unless it is included in your room rate. I have shared your comments regarding gluten-free items to our chef. Thank you for choosing to stay with Four Points by Sheraton Winnipeg South, we hope to see you again soon.

4/10 Poor

Dorothy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a king bed room but they gave us 2 queen beds because no other room was available. There was left over food in the fridge from previous people who stayed in the room. So they gave us a free breakfast but the food was cold. Not staying there again.
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton Guest Services on Jun 6, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with our leadership team as your guest satisfaction score is well below our standard.Unfortunately when booking through a third party your room type is not guaranteed, as third parties book a certain amount of rooms for a hotel, and do not confirm the room types available. We have also spoken to the housekeeping management team as the issues you faced are completely unacceptable. Thank you for choosing to stay with us at the Four Points by Sheraton Winnipeg South

10/10 Excellent

Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Clean. Friendly staff.
Stayed 1 night in May 2023
Response from Four Points by Sheraton Guest Services on Jun 6, 2023
Good Morning Victoria! Thank you so much for taking the time to leave a review. We are happy you enjoyed your stay and hope to see you again soon!

8/10 Good

Ping

Liked: Cleanliness, staff & service, property conditions & facilities
It would be great to have microwave available somewhere to allow guests to warm up food. And maybe add a few garbage bags in the room.
Stayed 1 night in May 2023
Response from Four Points by Sheraton Guest Services on Jun 6, 2023
Hi Ping, Thank you for taking the time to leave a review. We do offer our guests to bring their food down to the lounge to have our staff members heat it in a microwave, I apologize if you were not informed of this. During our upcoming renovation, microwaves will be added to the guest rooms. Garbage bags are available from the housekeeping staff or at the front desk as well. We hope to have you stay with us again,

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Awesome breakfast options, great supper!
Stayed 2 nights in May 2023
Response from Four Points by Sheraton Guest Services on May 17, 2023
Hi Kristine, Thank you so much for taking your time to leave a review. We truly appreciate your feedback and hope to see you back again soon.