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The Empress Palace

Photo gallery for The Empress Palace

Business center
Front of property
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Lobby sitting area

Overview of The Empress Palace

The Empress Palace

2.5 star property

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
12788 Ross Pl, Surrey, BC, V3V 6E1

Explore the area

  • Popular LocationBear Creek Park3 min drive
  • Popular LocationHolland Park3 min drive
  • Popular LocationCentral City Shopping Centre5 min drive
  • AirportVancouver, BC (YVR-Vancouver Intl.)30 min drive

Room options

About this area


Located in Surrey, The Empress Palace is in the city center and near the airport. Irving House and Bell Performing Arts Centre are cultural highlights, and some of the area's attractions include Bear Creek Park and Cloverdale Fairgrounds. Burnaby Village Museum and Langley Sportsplex are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Bear Creek Park - 3 min drive
  • Holland Park - 3 min drive
  • Surrey Arts Centre - 3 min drive
  • Central City Shopping Centre - 5 min drive
  • River Market - 13 min drive

Getting around

  • King George Station - 4 min drive
  • Coquitlam Central Station - 19 min drive
  • Vancouver Intl. Airport (YVR) - 30 min drive


  • The Samosa House - 14 min walk
  • McDonald's - 11 min walk
  • Tim Hortons - 2 min drive
  • Chicken World - 8 min walk
  • Thai by Thai - 3 min drive

About this property

The Empress Palace

Hostal in the business district
A terrace, a garden, and an outdoor entertainment area are just a few of the amenities provided at The Empress Palace. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a business center.
You'll also enjoy perks such as:
  • Self parking (surcharge), express check-out, and outdoor furniture
  • Smoke-free premises
Room features
All 14 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets and pillowtop mattresses
  • 2 bathrooms with rainfall showers and toilets with electronic bidets
  • Furnished balconies or patios, wardrobes/closets, and outdoor play area


Arabic, English, Farsi, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Safe Travels (WTTC - Global), and GBAC STAR Facility Accreditation (global expert)
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 20 per day; includes in/out privileges)
  • Onsite parking options include a carport

Food and drink

  • Couples/private dining

Family friendly

  • Children's books
  • Dining table
  • Outdoor play area


  • Limited-hour front desk

Guest services

  • One-time housekeeping

Business services

  • Business center
  • Meeting room


  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance


  • Smoke-free property

Room amenities


  • Egyptian-cotton sheets
  • Pillowtop mattress


  • 2 bathrooms
  • Rainfall showerhead
  • Shower only
  • Toilet with electronic bidet
  • Towels


  • Smart TV

Food and drink

  • Dining table
  • Freezer
  • Paper towels
  • Shared kitchen access

Outdoor space

  • Fenced yard
  • Furnished balcony/patio
  • Outdoor play area


  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Shared accommodations

Similar properties



Check-in from 2:30 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee: CAD 100 for check-in between 10:30 AM and 4:00 PM
Minimum check-in age: 18


Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: CAD 100
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, staffed front desk


Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Cleaning fees vary based on length of stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CAD 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: CAD 100 for check-in between 10:30 AM and 4:00 PM
  • Late check-out fee: CAD 100 (subject to availability)
  • Housekeeping fee: CAD 19.00 every 2 days
  • Cleaning supplies fee: CAD 10 per day
  • Management fee: CAD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

The Empress Palace Hostal
The Empress Palace Surrey
The Empress Palace Hostal Surrey

Frequently asked questions

Is The Empress Palace pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Empress Palace?

As of May 31, 2023, prices found for a 1-night stay for 2 adults at The Empress Palace on Jun 4, 2023 start from CA $149.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Empress Palace?

Self parking is available for CAD 20 per day.

What time is check-in at The Empress Palace?

Check-in is from 2:30 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 10:30 AM– 4:00 PM for a fee of CAD 100.

What time is check-out at The Empress Palace?

Check-out is at 10:00 AM. Late check-out is available for CAD 100 (subject to availability).

Where is The Empress Palace located?

Located in the heart of Surrey, this hostal is within 2 mi (3 km) of Holland Park, Central City Shopping Centre, and Bear Creek Park. Surrey Arts Centre is 1.9 mi (3 km) away.


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" "2 - Terrible 100%




Staff & service


Property conditions & facilities




2/10 Terrible


Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was really unsafe and I wouldn't recommend it if your standards of cleanliness are low.
Stayed 1 night in May 2023

2/10 Terrible


Stayed 1 night in Apr 2023

2/10 Terrible


Travelled with family
Stayed 1 night in Mar 2023

2/10 Terrible


Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They did not provide washcloth or soap and the bed were very thin/ not comfortable