6/10 – Acceptable
Charlotte
Voyage en groupe
7 févr. 2025
Points forts : Propreté, confort de la chambre
Luxury hotel ? so they say…
Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you don’t sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that stay the same everyday ( crew just press you for tips or good review). Opened for 2 years but already the decoration is falling ( paint in the pool , stain on the towel and pool furniture ..). The pool are always in the shade so you’ll have to go to the paying beach anyway. Lot of mosquitoes you can’t stay outside as soon as the sun set .It’s a very expensive hotel for what you will enjoy there , keep your money and go to another Tulum beach one , there you will know what you pay for and have a real luxury service. The cleaning crew and the reception were nice but it’s a really poor management . I don’t expected them to stay opened for another 2 years at that rate . It could have been nice memories but I left with bad taste in my mouth.
Charlotte
Séjour de 4 nuits en février 2025
