Title: Dos Ceibas Tulum Feel Good Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=16735708&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Dos Ceibas Tulum Feel Good Hotel Guests wake up to tranquility with continental breakfast served on private patios, or they can stroll down for beach massages by the turquoise waters ## Photo gallery for Dos Ceibas Tulum Feel Good Hotel ![Beach bar - Dos Ceibas Tulum Feel Good Hotel (Tulum)](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/939f24bc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite, 1 King Bed, Ocean View - Dos Ceibas Tulum Feel Good Hotel (Tulum)](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/6fa53222.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Dos Ceibas Tulum Feel Good Hotel (Tulum)](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/9324584a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, 1 King Bed, Ocean View | Living area - Dos Ceibas Tulum Feel Good Hotel (Tulum)](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/99c0d44a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, beach massages - Dos Ceibas Tulum Feel Good Hotel (Tulum)](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/65b62dd6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Dos Ceibas Tulum Feel Good Hotel, on Tulum's white sand beach, offers a peaceful retreat with continental breakfast, spa, garden terrace, WiFi, and concierge services. The idyllic setting consistently earns praise from visitors. ## Reviews 8.2 Very good ## Popular amenities - Spa - Free WiFi - Restaurant - Business services - Bar ## Room options ### Check availability for these dates Tonight [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=16735708&PinnedHotelID=16735708&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=16735708&PinnedHotelID=16735708&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=16735708&PinnedHotelID=16735708&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=16735708&PinnedHotelID=16735708&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=16735708&PinnedHotelID=16735708&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=16735708&PinnedHotelID=16735708&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=16735708&PinnedHotelID=16735708&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=16735708&PinnedHotelID=16735708&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 5 of 5 rooms ### View all photos for Suite, 1 King Bed, Ocean View ![Suite, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/6fa53222.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Ocean View ### Highlights Separate dining area Separate sitting area Ceiling fan Sofa bed Private bathroom Daily housekeeping In-room safe Living room - 215 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, Oceanfront ![Superior Room, 1 King Bed, Oceanfront](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/4c252380.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Oceanfront ### Highlights Separate dining area Separate sitting area Ceiling fan Sofa bed Private bathroom Daily housekeeping In-room safe Living room - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Studio ![Superior Studio](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/4adb05d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio 10.0 Exceptional 1 review ### Highlights Separate dining area Separate sitting area Ceiling fan Private bathroom Daily housekeeping In-room safe Living room - 215 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Standard Studio ![Standard Studio](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/14df7291.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio 10.0 Exceptional 2 reviews ### Highlights Separate dining area Separate sitting area Ceiling fan Private bathroom Daily housekeeping In-room safe Living room - 215 sq ft - Sleeps 3 - 1 King Bed OR 2 Twin Beds and 1 Twin Sofa Bed ### View all photos for Bungalow ![Bungalow](https://images.trvl-media.com/lodging/17000000/16740000/16735800/16735708/c83412b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bungalow ### Highlights Balcony or patio Separate dining area Separate sitting area Separate bedroom Ceiling fan Private bathroom Daily housekeeping In-room safe - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Bed ## You may also like Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 630 reviews CA $663 CA $663 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2025-12-23&chkout=2025-12-24&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=058e9400-afee-46b6-8e22-84d4581e134d&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/b802d394_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 279 reviews CA $571 CA $785 total includes taxes & fees Jan 5 - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Dos-Ceibas-Eco-Retreat-Tulum.h16735708.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Dos-Ceibas-Eco-Retreat-Tulum.h16735708.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.13849%2C-87.46281&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kWGG1_K-_mdugzNGmB0gjJ3NwrY=) Carretera Tulum-Boca Paila Km 10, Manzana 20, Lote 5, Zona Hotelera, Tulum, QROO, 77780 #### What's nearby - Tulum Beach \- 2 min walk \- 0.2 km - Ven a la Luz Sculpture \- 1 min drive \- 1.5 km - Las Palmas Public Beach \- 8 min drive \- 8.9 km - Playa Paraiso \- 10 min drive \- 9.6 km - Tulum Mayan Ruins \- 16 min drive \- 13.8 km #### Getting around - Tulum Intl. Airport (TQO) - 64 min drive #### Restaurants - ‪Ilios | Greek restaurant in Tulum - ‬13 min walk - ‪ARCA - ‬15 min walk - ‪Secrets Tulum Beach Club - ‬14 min walk - ‪Casa Banana - ‬12 min walk - ‪Philosophy - ‬8 min walk ## About this property ### Dos Ceibas Tulum Feel Good Hotel Hotel near Tulum Beach You can look forward to free continental breakfast, a terrace, and a garden at Dos Ceibas Tulum Feel Good Hotel. This hotel is a great place to bask in the sun with a beachfront location and beach massages. Treat yourself to a massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant. Other perks at this hotel include: - Bike rentals, a roundtrip airport shuttle (surcharge), and a beach club on site - Smoke-free premises, luggage storage, and tour/ticket assistance - Concierge services Room features All guestrooms at Dos Ceibas Tulum Feel Good Hotel feature thoughtful touches such as separate sitting areas and separate dining areas, in addition to amenities like free WiFi and safes. Extra amenities include: - Bathrooms with showers and shampoo - Separate sitting areas, separate dining areas, and ceiling fans ## Similar properties ![Private beach, white sand, free beach cabanas, sun loungers](https://images.trvl-media.com/lodging/24000000/23430000/23427500/23427460/6d86caec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alquimia Hotel Boutique Zona Hotelera - On private beach - Pool - Spa - Pet friendly 8.8 Excellent 96 reviews CA $134 CA $166 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=23427460&PinnedHotelID=23427460&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/9aef4cc6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Canek Beachfront Eco Hotel Zona Hotelera - Breakfast included - Spa - Restaurant - Air conditioning 7.6 Good 261 reviews CA $126 CA $163 total includes taxes & fees Dec 24 - Dec 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun loungers](https://images.trvl-media.com/lodging/70000000/69310000/69306100/69306030/9ca69df8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sivana Tulum Zona Hotelera - 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Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=94773868&PinnedHotelID=94773868&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/4000000/3850000/3847700/3847617/c2cde2e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amansala Zona Hotelera - Pool - Breakfast included - Spa - Pet friendly 7.8 Good 169 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=3847617&PinnedHotelID=3847617&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Area shuttle (surcharge) up to 5 km - Limited onsite parking - Onsite parking includes off-street options ### Food and drink - Free continental breakfast available daily 8:00 AM to 11:00 AM - A bar/lounge - A restaurant ### Things to do - Beach club - Bicycle rentals - Full-service spa - Yoga classes ### Family friendly - Living room - Separate in-room dining area ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - On the beach - Terrace ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Room service - Separate dining area ### More - Ceiling fan - Living room - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 10:30 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 8:00 AM - 11:00 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booked in Half Board rate plans receive breakfast and dinner. Drinks are not included. ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 130.00 per room (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as Hotel Ecológico Posada Dos Ceibas Tulum Ecológico Posada Dos Ceibas Tulum Ecológico Posada Dos Ceibas Hotel Dos Ceibas Eco Retreat Tulum Dos Ceibas Eco Retreat Tulum Dos Ceibas Eco Retreat Hotel Ecológico Posada Dos Ceibas Dos Ceibas Tulum Feel Good Hotel Dos Ceibas Eco Retreat Hotel Dos Ceibas Eco Retreat Tulum Dos Ceibas Tulum Feel Good Hotel Hotel Dos Ceibas Tulum Feel Good Hotel Tulum Dos Ceibas Tulum Feel Good Hotel Hotel Tulum ## Frequently asked questions ### Is Dos Ceibas Tulum Feel Good Hotel pet-friendly? ### How much is parking? ### What time is check-in at Dos Ceibas Tulum Feel Good Hotel? ### What time is check-out at Dos Ceibas Tulum Feel Good Hotel? ### Does Dos Ceibas Tulum Feel Good Hotel provide a shuttle to the airport? ### Where is Dos Ceibas Tulum Feel Good Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Dos Ceibas Tulum Feel Good Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.2 Location ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 83 8 - Good 46 6 - Okay 11 4 - Poor 8 2 - Terrible 14 ## Reviews ### 10/10 Excellent #### Ashton Nov 13, 2025 Liked: Staff & service, amenities Wonderful stay; beautiful beach and amazing staff ##### Ashton Stayed 3 nights in Nov 2025 ### 8/10 Good #### jeffrey Nov 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great beach and staff ##### jeffrey Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Anselmo Nov 3, 2025 Service was excellent. ##### Anselmo Stayed 3 nights in Oct 2025 ### 2/10 Terrible #### Tatiana Nov 11, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Dirty, cockroaches and much more. Stayed here 2 years ago was excellent. But after this year won’t come back ##### Tatiana Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Raja Oct 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is located right in the heart of Tulum’s vibrant party hub, which is perfect if you’re looking to be in the middle of the action. One downside: the water on the property is salty, and the shower pressure is quite low—just a trickle, really. That’s the only issue I had during my stay. On the bright side, the staff were fantastic, and the beach access was unbeatable. I had breakfast here on two mornings, and it was absolutely delicious. The chef clearly knows what they’re doing! If you’re staying here, you MUST try their breakfast—it’s a standout. ##### Raja Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Nabil Mar 18, 2025 Liked: Staff & service Disliked: Property conditions & facilities Francisco at the restaurant was amazing! Friendly and attentive all the time ##### Nabil Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Daniel Mar 16, 2025 Liked: Amenities, property conditions & facilities Relaxing ##### Daniel Stayed 1 night in Mar 2025 ### 8/10 Good #### Bernie May 31, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Be aware that there is no air conditioning and the rooms are extremely hot other than that inconvenience, the facility is great! ##### Bernie Stayed 2 nights in May 2025 ### 10/10 Excellent #### Deborah Feb 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We love everything about Dos Ceibas and hope to come back next year. ##### Deborah Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Lester Mar 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I absolutely love Dos Ceibas. This is my second time staying here, and enjoyed every moment of it. All of the staff were very helpful and friendly throughout our stay. Can’t wait to visit again. ##### Lester Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Estel Mar 22, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Dirtiest hotel I've ever stayed at ##### Estel Stayed 5 nights in Mar 2023 ### 10/10 Excellent #### Jamie Aug 25, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was absolutely beautiful and peaceful. I never had to leave. The service and food were amazing. My room was super clean and so well decorated. It’s literally right on the beach. I’m going to return as often as possible ##### Jamie Stayed 4 nights in Aug 2022 ### 8/10 Good #### Verified traveller Apr 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely! I somehow didn't realize the hotel was eco-friendly when I booked, so I got nervous when they said there was no AC. It turned out to be totally fine because the beach side is so breezy it stays cool and relatively bug-free. The restaurant service and food was good. The beach view was lovely, and easily accessible. ##### Verified traveller Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Donata Mar 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The property was clean and in an amazing location. The staff was great and very helpful with booking excursions or other services i.e., transportation. Wait staff also excellent and very friendly and attentive. This hotel is in a great location if you want to have a quiet vacation- party scene is a 15 minute beach walk. There is NO A/C, however the sea breeze and the fan was MORE than enough. My husband and I like to sleep in cold environments, but this was perfect- we stayed at the ocean front cabana. Overall, excellent resort, highly recommended. ##### Donata Stayed 6 nights in Mar 2023 ### 6/10 Okay #### Karen Nov 14, 2023 Disliked: Amenities, property conditions & facilities No AC and windows didn’t have screens so it was very hot or get bitten by mosquitos ##### Karen Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Manasi Dec 25, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great gem in Tulum! Fantastic experience for our family! Mike, Marco and Emmanuel and others on the service staff took the best care of us, recommending food options, a quick senote to visit on foot on their sister property, shifting us to another room as needed and overall helpful in answering all the questions. The hotel is good if you are looking for relaxing time in an eco friendly settings( no AC, no plastic bottles for water/toiletries, reusuable linens and simple rooms) without noisy club sounds till midnight. Tulum around the hotel was very safe, highly guarded at all times and quite walkbale! Don't miss on their breakfast and in-house juices and drinks! It's wonderful! Beach access is included and its almost private! We will definitely return again! ##### Manasi Stayed 3 nights in Dec 2023 ### 8/10 Good #### Jeffrey Apr 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities It is a small Quiet Beautiful property with friendly staff. If you want a place away from the world and modern comforts dont matter to you its the place for you. If Air Conditioning, Wifi that is reliable and bathing in water that isnt salt that i would suggest finding somewhere else. We enjoyed the stay but the Wifi which we needed was pretty bad in our room. The fans were ok and we were able to sleep but wouldve preferred the air for sure. but this is what you would expect in a eco friendly hotel so overall we were happy. ##### Jeffrey Stayed 4 nights in Apr 2023 ### 2/10 Terrible #### Verified traveller Dec 20, 2024 #### No refund as stated I got sick and had to cancel my reservation . I was told with proof of illness I would get a refund. They lied and never gave it to me after approving my doctor's note and saying they would. It's been a very annoying process no one is getting back to me and there are arguing between hotels.com and the hotel directly This has been a very negative experience and I am extremely frustrated ##### Verified traveller Stayed 4 nights in Dec 2024 ### 8/10 Good #### jacoub Jan 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My first time staying at an Eco-friendly place and it was interesting and enjoyable. It did disconnect us from daily life routines. No TV, no ac, no fridge! We were kind of confused at first few hours but later on, we appreciated that. First, we Were greeted by Daniel and he was so informative and helpful throughout the stay. The staff was so friendly and nice especially Elizabeth and Miguel at the breakfast area every morning. Breakfast in the early morning around 8 by the beach is PRICELESS. This was our first time in Mexico and Tulum is beautiful. I recommend renting a car so you can roam free at your own convenience rather than relying on Taxis (be aware of those!!!) ##### jacoub Stayed 5 nights in Jan 2023 ### 2/10 Terrible #### Liz Apr 23, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future! ##### Liz Stayed 9 nights in Mar 2025 ### 2/10 Terrible #### Nicole Jan 8, 2024 Disliked: Staff & service Do not take a chance and stay here. We arrived hungry tired and after a long day of travel on New Years Eve eager to freshen up and go celebrate. What we arrived to was a security guard (no staff) that did not speak english and that the property had sold our room. No one showed up from the staff to help us. We had to stay on the phone with Expedia for hours and could not leave wifi. We were offered no water, no food and had not eaten or drank for hours. By 12 midnight we had given up, expedia could not find us another hotel within 15 miles that was vacant and we had to sleep on the beach with all our stuff in the wind. The next morning we ate breakfast at the hotel and again staff never addressed us or said a think. Not even a simple "I'm sorry". They simply DO NOT CARE. We found another hotel for the rest of the week and were treated with care, thank God. I would never take a chance on this place just simply based on pure basic customer service. ##### Nicole Stayed 6 nights in Dec 2023 ### 4/10 Poor #### Anthony Dec 10, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options. ##### Anthony Stayed 4 nights in Dec 2024 ### 8/10 Good #### Marie-Eve Jul 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities L'endroit est absolument féerique. Le personnel est super accueillant et bienveillant. Tout était propre. Les 2 points négatifs sont: l'absence de climatisation et la plage inaccessible à cause de la trop grande quantité d'algues ![](https://a.travel-assets.com/ugc/hotel-reviews/3d428352-cc82-4e18-a606-77393a367852-1751673846804.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fac7c420-db66-4633-a84f-346c1d0f1260-1751673835577.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2e1b681a-19d3-4da4-9757-2f32129591ee-1751673852209.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marie-Eve Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Alberto Nov 4, 2024 Liked: Staff & service Disliked: Property conditions & facilities particolare pero’ non. sapevo che essendo un eco hotel non si potesse usare l’asciugacapelli. in piu’ un paio di volte e’ mancata corrente ed acqua. stanze molto umide… lenzuola e vestiti sempre bagnati colazione scarna… va aggiunto sempre qualcosa extra buona posizione sul mare mero’ qualche miglioria da fare c’e’ ##### Alberto Stayed 7 nights in Oct 2024 ### 2/10 Terrible #### Rebeca Jul 30, 2024 Disliked: Cleanliness El lugar está en reparación. Las personas de recepción poco amables nunca saben nada , el Chef de la mañana y tarde muy amables pero el lugar nada que ver con las fotos ##### Rebeca Stayed 2 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Iberostar Selection Cancún - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > > [Hotel Bardo](https://www.expedia.ca/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Casa Agape Hotel Tulum with Beach Club Access](https://www.expedia.ca/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > > [Mak Nuk Village Tulum II - Clothing Optional](https://www.expedia.ca/Tulum-Hotels-MAK-NUK-VILLAGE-TULUM-II-CLOTHING-OPTIONAL.h21357290.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Hotel Holistika](https://www.expedia.ca/Tulum-Hotels-Hotel-Holistika.h22271599.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.ca/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.ca/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Mi casa es Tu casa.](https://www.expedia.ca/Tulum-Hotels-Mi-Casa-Es-Tu-Casa.h38725636.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Naala Tulum](https://www.expedia.ca/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.ca/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Layla Tulum - Adults Only](https://www.expedia.ca/Tulum-Hotels-Layla-Tulum-Adults-Only.h70124964.Hotel-Information) > > [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.ca/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [IIK Tulum by The Spot Rentals](https://www.expedia.ca/Tulum-Hotels-IIK-Tulum-By-The-Spot-Rentals.h76877138.Hotel-Information)