Downtown Tulum Hotel

Property class: 4

Choose dates to view prices

Consider a stay at Downtown Tulum Hotel and take advantage of 2 poolside bars, a rooftop terrace, and a coffee shop/cafe. Treat yourself to a sports massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a garden and a bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room

A bedroom with a large bed, bedside lamps, a mirror, and a window with curtains.

Deluxe Double Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

A bedroom with a bed, bedside tables, an air conditioner, and a black object on the floor.

Comfort Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

A bedroom with a bed, a ceiling fan, a nightstand, and a view of a patio with a table and chairs.

Standard Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Comfort Quadruple Room

A hotel room with two beds, a built-in wardrobe, and wall-mounted lighting.

Comfort Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
CENTRO, Tulum, QROO, 77760

Getting around

  • Tulum Intl. Airport (TQO)
    44 min drive

About this property

Downtown Tulum Hotel

  • Upscale hotel near Tulum Mayan Ruins
  • 2 poolside bars, a rooftop terrace, and a coffee shop/cafe are just a few of the amenities provided at Downtown Tulum Hotel. Treat yourself to a sports massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a garden and a bar.
  • Other perks at this hotel include:
    • 2 outdoor pools
    • Continental breakfast (surcharge), bike rentals, and a ferry terminal shuttle
    • Outdoor furniture, luggage storage, and smoke-free premises
    • Coworking spaces, beach towels, and an elevator
  • Room features
  • All guestrooms at Downtown Tulum Hotel boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
  • Other amenities include:
  • Bathrooms with showers and shampoo

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Frequently asked questions

Does Downtown Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–10:00 PM.

Is Downtown Tulum Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 435 per pet, per night.

How much is parking?

Downtown Tulum Hotel doesn't offer parking.

What time is check-in at Downtown Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Downtown Tulum Hotel?

Check-out is at noon.

Where is Downtown Tulum Hotel located?

Located in Tulum City Center, this hotel is 0.4 mi (0.6 km) from Dos Aguas Park and 2.2 mi (3.6 km) from Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mi (2 km).

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Reviews

Downtown Tulum Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 19 out of 30 reviews
Rating 8 - Good. 5 out of 30 reviews
Rating 6 - Okay. 4 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 2 out of 30 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was amazing and rooms were cleanLuis was amazing! We were a party of 8 and he took GOOD care of us. Provided us with the best local spots and places to stay clear from. Food and drinks were good as well. I’d definitely stay here again.
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Stayed 6 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff: 5* Room: 5* Noise: 3* Noisy however, you are in the party area of the city, so tjis should be expected
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
We only spent
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, with very helpful staff. A rooftop bar and restaurant is a plus and very convenient. The room was small, but I enjoyed staying for a couple of nights. A bit getting noisy in the night because of the rooftop, but I was okay with that. I had an issue with the balcony door lock, which was not completely locked, even though you tried hard, and it could open with a push from outside. The balcony is a nice setup shared with other rooms. It was okay with me, but I am not sure everyone can accept that, especially if they have personal belongings in the room while they are out.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort
Be aware that this hotel blasts music until 2am. Might be fun for some, but when the music is so loud you cant have a conversation inside your room, it wasnt great for us. we tried to politely ask for a cancellation 5 min after we checked in, but they denied us.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm. Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure. Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No cuenta con estacionamiento lo que condiciona estancia
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
La atención y el personal un diferencial
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lugar perfecto para descansar, limpio y ordenado
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Magnífico
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Si estaba limpia .
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Excelente lugar y servicio
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
no parking. no estacionamiento. faltan basurero en el cuarto.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026
Verified review

8/10 Good

Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Stayed 1 night in Dec 2025
Verified review

8/10 Good

Stayed 1 night in Nov 2025