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Reviews

4.7 / 5Exceptional
102 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Hospital de Tulum
    7 min walk
  • Popular Location
    Cenote Crystal
    3 min drive
  • Popular Location
    Temple of Doom
    3 min drive
  • Airport
    Tulum, Quintana Roo (TUY)
    6 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Deluxe Room, Garden View

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Suite, Patio

    Room Amenities

    • Sleeps 2
    More details
  • Room, Garden View, Poolside

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Suite, Terrace

    Room Amenities

    • Sleeps 2
    More details
  • Classic Room, Terrace

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Suite, Balcony, Mezzanine

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Bungalow, 2 Bedrooms, Garden View

    Room Amenities

    • Sleeps 4
    More details
  • Classic Cabin, Pool View

    Room Amenities

    • Sleeps 2
    More details

About this area

Tulum

Located in Tulum, Coco Hacienda Tulum is in the city centre. The area's natural beauty can be seen at Tulum Beach and Tulum National Park, while Tulum Monkey Sanctuary and Xel-Há Park are popular area attractions. LabnaHa Ecopark Adventures and Jungle Place are also worth visiting. Our guests appreciate the hotel's quiet location.

Popular Location

What's nearby

  • Hospital de Tulum - 7 min walk
  • Cenote Crystal - 3 min drive
  • Temple of Doom - 3 min drive
  • SFER IK - 6 min drive
  • Las Palmas Public Beach - 7 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 106 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant offering international cuisine. Serves breakfast and lunch daily.

About this property

Coco Hacienda Tulum

3.5-star Tulum hotel in Tulum City Center with 2 outdoor swimming pools
This hotel features 2 outdoor pools, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services and dry cleaning. All 17 rooms offer free WiFi, room service (during limited hours) and flat-screen TVs with cable channels. Other amenities available to guests include free bottled water, ceiling fans and safes.
Coco Hacienda Tulum offers 17 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.
2 the outdoor swimming pools are on site.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Local area shuttle (surcharge)

Food and drink

Full breakfast available for a fee daily 7:30 AM–noon: MXN 180-250 per person
1 restaurant
1 bar
Room service available

Things to do

2 outdoor pools
Spa services

Family friendly

2 outdoor pools
Dry-cleaning service
Laundry facilities

Conveniences

No lifts

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

English
Spanish

Outdoors

Garden
Picnic area
Terrace

Spa

Body treatments
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - swedish

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Ceiling fan

Bathroom

Hairdryer (on request)

Entertainment

TV channels
flat-screen TV

Food and drink

Free bottled water

More

Safe

Policies

Check-in

Check-in available 24 hours
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 180 and MXN 250 per person (approximately)
  • Airport shuttle fee: MXN 4059 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
4.7

Exceptional

5 - Excellent
79
4 - Good
15
3 - Okay
5
2 - Mediocre
2
1 - Poor
1
4.8
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is essentially an extensive and lush tropical garden walled off from the noise and dust of the town. Comfortable rooms at the perimeter. We enjoyed sitting in the chairs on our terrace at the end of a pool and contemplating the greenery. The restaurant has a limited menu but served the best Mexican cuisine we had in two weeks in the country.

Stayed 3 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan. 2020

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms have and smell like mold. This place should be reported to the local health department

Stayed 1 night in Jan. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel in the village of Tulum. Clean and spacious rooms, the restaurant was not open for most of the time we were there, but there are many good food options within walking distance.

Stayed 2 nights in Dec. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Nov. 2019

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