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Melia Santiago

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3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas
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Overview of Melia Santiago

Melia Santiago

3.5 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationGuillermon Moncada Stadium9 min walk
  • Popular LocationMoncada Barracks17 min walk
  • Popular LocationRevolution Square18 min walk
  • AirportSantiago (SCU-Antonio Maceo)9 min drive

Choose dates to view prices

About this area

Santiago de Cuba

Located in Santiago de Cuba, Melia Santiago is in the historical district. The area's natural beauty can be seen at Abel Santamaria Park and San Juan Memorial Hill, while Carnaval Museum and Casa Natal de Jose Maria Heredia are cultural highlights.
Popular Location

What's nearby

  • Guillermon Moncada Stadium - 9 min walk
  • Moncada Barracks - 17 min walk
  • Revolution Square - 18 min walk
  • Abel Santamaria Park - 19 min walk
  • San Juan Memorial Hill - 3 min drive

Getting around

  • Santiago de Cuba Railway Station - 4 min drive


  • La Casona — 1 min walk
  • La Isabélica — 1 min walk
  • Cafetería minarvis — 6 min walk
  • La Dolce Vita — 7 min walk
  • The Gourmet — 7 min walk

About this property

Melia Santiago

3.5-star hotel with 4 restaurants and 3 outdoor pools
This smoke-free hotel features 4 restaurants, 3 outdoor pools, and a nightclub. Valet parking is free. Other amenities include 4 bars/lounges, a fitness center, and a poolside bar. All 302 rooms offer WiFi, 24-hour room service, and TVs with satellite channels. Minibars, coffee makers, and hair dryers are among the other amenities available to guests.
Melia Santiago offers 302 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Santiago de Cuba hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: WiFi (USD 4.5 per hour)
  • Available in some public areas: WiFi (USD 4.5 per hour), Wired Internet (surcharge)

Parking and transportation

  • Free extended parking on site
  • Free valet parking on site
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 4 restaurants and 1 coffee shop/café
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness center
  • Nightclub
  • Sauna
  • Shopping

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli


  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Meeting rooms


  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace


  • Massages


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains


  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

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Check-in from 4 PM - 4 PM
Express check-in


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.5 per hour (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.5 per hour (rates may vary)
  • Fee for wired Internet in public areas: USD 1.5 per hour (rates may vary)
  • Airport shuttle fee: USD 15 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that credit cards issued by US banks or their branches are not accepted.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Meliá Santiago Hotel Santiago de Cuba
Meliá Santiago Hotel
Meliá Santiago Santiago de Cuba
Meliá Santiago
Melia Santiago Hotel
Melia Santiago Santiago de Cuba
Melia Santiago Hotel Santiago de Cuba

Frequently asked questions

Rating 5 - Excellent. 10 out of 32 reviews
5 - Excellent 31%
Rating 4 - Good. 11 out of 32 reviews
4 - Good 34%
Rating 3 - Okay. 5 out of 32 reviews
3 - Okay 16%
Rating 2 - Poor. 3 out of 32 reviews
2 - Poor 9%
Rating 1 - Terrible. 3 out of 32 reviews
1 - Terrible 9%




Staff & service




Property conditions & facilities

2/5 Poor

Travelled with group
Disliked: Cleanliness, staff & service
camera pulita e bella con aredo vecchio e da cambiare
Stayed 2 nights in Mar 2020

3/5 Okay

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

3/5 Okay

Stayed 1 night in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was a guest in the Amelia Santiago hotel from Jan. 18- Jan. 19 2020. room # 803. My reservation was booked with Since the card that was used for the reservation was an American VISA, it couldn’t be used as a deposit in the hotel. I covered the other expenses such as food in the hotel with cash. The personal never gave me any receipt for my expenses. I was under the impression that the manager at the restaurant “ La Casona” on the night buffet kept my money for her personal interest and didn’t report it to the hotel sales. She told me that I had to pay $45 for 3 persons. When I finished eating, I asked the waiter for the restaurant note. He said that the restaurant’s manager told him that we didn’t have to pay because we qualified as offer guests. On my way out of the restaurant, the manager told me that we had to pay there. She didn’t provide me with the receipt after I paid. At the Italian restaurant restaurant by the pool, it was the same story. We paid for food and the cashier didn’t gave us any source of receipt. Seeing how the hotel staff plays with the consumers to take advantage of the situation. Represented a stressful situation for me as a guest.
Stayed 1 night in Jan 2020