Located in Santiago de Cuba, Melia Santiago is in the historical district. The area's natural beauty can be seen at Abel Santamaria Park and San Juan Memorial Hill, while Carnaval Museum and Casa Natal de Jose Maria Heredia are cultural highlights.
3.5-star hotel with 4 restaurants and 3 outdoor pools
This smoke-free hotel features 4 restaurants, 3 outdoor pools, and a nightclub. Valet parking is free. Other amenities include 4 bars/lounges, a fitness center, and a poolside bar. All 302 rooms offer WiFi, 24-hour room service, and TVs with satellite channels. Minibars, coffee makers, and hair dryers are among the other amenities available to guests.
Melia Santiago offers 302 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
This Santiago de Cuba hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Available in all rooms: WiFi (USD 4.5 per hour)
Available in some public areas: WiFi (USD 4.5 per hour), Wired Internet (surcharge)
Parking and transportation
Free extended parking on site
Free valet parking on site
24-hour drop-off airport shuttle (surcharge)
Airport shuttle on request
Food and drink
4 restaurants and 1 coffee shop/café
4 bars/lounges and 1 poolside bar
24-hour room service
Things to do
3 outdoor pools
3 outdoor pools
24-hour front desk
Dry cleaning service
Free pool cabanas
Pool sun loungers
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Staffed front desk
Pets not allowed (service animals welcome)
Service animals are exempt from fees
Children and extra beds
Children are welcome
Property payment types
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 4.5 per hour (rates may vary)
Fee for wireless Internet in public areas: USD 4.5 per hour (rates may vary)
Fee for wired Internet in public areas: USD 1.5 per hour (rates may vary)
Airport shuttle fee: USD 15 per vehicle
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that credit cards issued by US banks or their branches are not accepted.
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Meliá Santiago Hotel Santiago de Cuba
Meliá Santiago Hotel
Meliá Santiago Santiago de Cuba
Melia Santiago Hotel
Melia Santiago Santiago de Cuba
Melia Santiago Hotel Santiago de Cuba
Frequently asked questions
Yes, Melia Santiago offers free cancellation on select room rates, because flexibility matters! Please refer to Melia Santiago cancellation policy on our site for more details about any exclusions or requirements.
Yes, this property has 3 outdoor pools and a children's pool.
No, only service animals are welcome at the property.
Self parking and valet parking are free at this property.
Check-in is from 4 PM - 4 PM.
Check-out is at noon.
Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 15 per vehicle applies.
Situated in the historical district, this hotel is within 1 mi (2 km) of Guillermon Moncada Stadium, Moncada Barracks, and Monumento Antonio Maceo. Revolution Square and Abel Santamaria Park are also within 1 mi (2 km).
I was a guest in the Amelia Santiago hotel from Jan. 18- Jan. 19 2020. room # 803. My reservation was booked with Expedia.com. Since the card that was used for the reservation was an American VISA, it couldn’t be used as a deposit in the hotel. I covered the other expenses such as food in the hotel with cash. The personal never gave me any receipt for my expenses. I was under the impression that the manager at the restaurant “ La Casona” on the night buffet kept my money for her personal interest and didn’t report it to the hotel sales.
She told me that I had to pay $45 for 3 persons. When I finished eating, I asked the waiter for the restaurant note. He said that the restaurant’s manager told him that we didn’t have to pay because we qualified as offer guests. On my way out of the restaurant, the manager told me that we had to pay there. She didn’t provide me with the receipt after I paid.
At the Italian restaurant restaurant by the pool, it was the same story. We paid for food and the cashier didn’t gave us any source of receipt.
Seeing how the hotel staff plays with the consumers to take advantage of the situation. Represented a stressful situation for me as a guest.