2/10 Terrible
Simon R.
Oct 3, 2022
Disgusting
Would advise seeing the property in person prior to sending any money. This has been the worst travel experience I've had.
The location was beautiful, but the house smelled like urine, there were very moldy towels left in the washing machine, mold by a leaky hose under the sink, and around ventilation. There were mouse droppings in the house and in the utensil drawer. There was gum on the bedside lamp and stains on carpets, beds and couches throughout. In such a disgusting state we could not stay. We attempted to contact the owner but he did not respond for an entire week and would not reimburse any funds. In my interactions with him he has made multiple claims contrary to reality.
To say the experience with this owner and with VRBO has been disappointment is a massive understatement.
We had booked this place to stay with our kids, my brother's family and my mum for her 70th birthday present. We had not received any instructions for access by the day before our stay and when I contacted the owner, he informed us we would have to bring our own linens. When questioned about this, he claimed that it was as described on his site (it was not) but we would be able to find extra linens in one of the closets.
We flew in to Toronto and drove down to get set up before the rest of the family would join us. The setting is amazing, beautiful beachfront and a lot of potential on the multiple patios at different levels along the stairs down to the beach. Did not see the trampoline that was advertised on the listing.
Entering the house we were met with the smell of urine. We looked around to find where the linens were to see what we would need to supply and a strong smell of mouse from the closet with the sheets. Looked for towels and found a load of towels in the washing machine that were coated in mold.
Mouse droppings in a few places but most concerning in the utensil drawer. A hose under the sink was leaking and mold was growing on the shelves. The main level bathroom stunk of urine.
Carpets, bedding and couches had stains. Tiles and cabinets were falling apart in the bathrooms. Burn marks on bedside stand and gum left on the bedside lamp and garbage left behind the bed.
We could not stay at this place in the condition it was in. We attempted to contact the owner by phone, text and by VRBO message but there was no response. It was only after a week that he contacted me through VRBO and told me he accepted no responsibility.
Disgusting.
Simon R.
Stayed 8 nights in Jul 2022