Find hotels near Grand Outlet Riviera Maya, Cancun from CA $82

"Staff"

"AVA Resort Cancun was a solid 4.5-star resort. Honestly, I was really surprised at how beautiful the property was and how pleasant everything felt. I’ve already booked my next vacation! I traveled with my 11-month-old baby, and overall, everything was great — the food (for adults), the interiors, the atmosphere — it delivers what you’d expect from a Google 5-star resort. That said, here are a few honest cons: 1. Baby food This was tough. Their kids’ meals already contain salt, even when you request no salt. Most meats are pre-marinated, so it was really difficult to feed a baby under one year old. They don’t really offer suitable options for babies who just started solids. 2. Housekeeping This isn’t their strongest area. I noticed signs of previous guests — tape residue on walls (probably from birthday decorations), small spills, hair, etc. The bedding was clean, though. If you’re a clean freak, this might bother you. It is a massive resort with thousands of rooms, so this seems to be where they fall short. 3. Restaurants The nicer restaurants are hard to get into. Sometimes the only available dinner reservations are after 8pm. Walk-ins are often sold out, and having two dinners in one night? Forget it. Room service is available, thankfully. Livo (Mediterranean) was unfortunately disappointing. Veranda (Italian) was surprisingly weak — especially the pasta and pizza. There was one other bad food incident, but management apologized sincerely, so I won’t go into detail. "

"We always have the best time at Moon Palace. Amazing rooms. The restaurants are soooo good. "

"Great service. Very clean. Great food. Everything was as expected as this was our second time there and highly recommend this place. Beautiful resort. "

"Amazing staff and services world class resort "

"The hotel was great the staff was great the resort was beautiful the food was good. The restaurant on the resort were excellent Make sure you book a reservation. If you are looking for a party hotel this is not one however they have great entertainment to keep you busy. They are also hookah friendly "

"Excellent stay. Exceptionally well designed room. Fantastic staff and perfect breakfast. "

"We had our transportation booked through Moon Palace, unfortunately we were dropped off at the wrong location (The Grand) and our stay was at Sunrise, easily redirected by staff to the lobby lobby bus to take us to Sunrise. Check in took a little longer than expected but there was a long line up. The resort was absolutely beautiful and we were just in time to hit up the lunch buffet as we had to wait til check in time for our room to be ready. The food was AMAZING the entire stay, like 20/10 between Sunrise and Nizu, the staff were extremely friendly and attentive. The room was gorgeous, bed was so comfortable I wanted to pack it in my duffle bag. the views from our 3rd floor room were spectacular. Jess that does the activities with guest did such an amazing job, she literally made us workout and have fun the whole day!! We loved her !! The resort had so much to offer to keep you busy, I can honestly go on and on about how amazing Moon Palace is, I’d rebook in a heartbeat. Best resort I’ve stayed at"

"Great for families "