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Overview of City Express Plus Cancun Aeropuerto Riviera

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Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi

City Express Plus Cancun Aeropuerto Riviera

3.5 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationVentura Park Cancun9 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)9 min drive
    Popular LocationCancun Country Club10 min drive
    Popular LocationPetempich Bay17 min drive

Choose dates to view prices

About this area

Cancun

Located in Cancun, City Express Plus Cancun Aeropuerto Riviera is in an area with good airport proximity. Puerto Morelos Town Square is a notable landmark and some of the area's popular attractions include Ventura Park Cancun and Aquaworld. Cancun Interactive Aquarium and Costa Occidental de Isla Mujeres National Park are also worth visiting.
Popular Location

What's nearby

  • Ventura Park Cancun - 9 min drive
  • Cancun Country Club - 10 min drive
  • Delfines Beach - 15 min drive
  • El Rey Ruins - 17 min drive
  • Petempich Bay - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 9 min drive

Restaurants

  • Los Caporales — 4 min drive
  • Los De Pescado — 4 min drive
  • Starbucks — 5 min drive
  • Bugambilias — 6 min drive
  • Momo — 6 min drive

About this property

City Express Plus Cancun Aeropuerto Riviera

3.5-star hotel with free breakfast and free airport shuttle
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a snack bar/deli, a 24-hour business center, and conference space. All 122 rooms offer free WiFi, room service, and flat-screen TVs with cable channels. Hair dryers, safes, and showers are among the other amenities that guests will find.
City Express Plus Cancun Aeropuerto Riviera offers 122 accommodations with safes and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of CovidClean (Safehotels - global expert)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

City Express Plus Cancún Aeropuerto Riviera Hotel Cancun
City Express Plus Cancún Aeropuerto Riviera Hotel
City Express Plus Cancún Aeropuerto Riviera Cancun
City Express Cancún Aeropuert
City Express Plus Cancún Aeropuerto Riviera
City Express Plus Cancun Aeropuerto Riviera Hotel
City Express Plus Cancun Aeropuerto Riviera Cancun
City Express Plus Cancun Aeropuerto Riviera Hotel Cancun

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 266 out of 556 reviews
5 - Excellent 48%
Rating 4 - Good. 170 out of 556 reviews
4 - Good 31%
Rating 3 - Okay. 62 out of 556 reviews
3 - Okay 11%
Rating 2 - Poor. 30 out of 556 reviews
2 - Poor 5%
Rating 1 - Terrible. 28 out of 556 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Como
Stayed 1 night in Apr 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I booked this because it was close to the airport and we were getting in late. This is literally in the middle of nowhere. No restaurant nearby nothing. They did have a restaurant in the hotel but it was Wasn’t good. If we had arrived even 10 minutes later, the restaurant would’ve been closed and after a full day of traveling we would’ve basically had to skip dinner all together. I’m just not sure how that’s a good idea. Since there’s nothing else nearby, they should have some sort of room service option. I was primarily not happy with the staff. It was hard to confirm our reservation, hard to confirm a pick up at the airport, and our pick up driver was 25 minutes late, which again makes me worried about having to starve that night. The party at the restaurant was also bad service. The rooms were cute and clean, but I just don’t understand why anyone else would stay there unless you were coming in late and waiting to get pick up to go somewhere else for your resort. I even got hassled the next morning while we’re waiting for our pick up van. Totally but worth it.
Stayed 1 night in Mar 2021

3/5 Okay

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Las instalaciones del hotel son muy lindas pero el servicio/atención al cliente no es muy buena, tuvieron un error en el sistema y en la noche le asignaron mi habitación a alguien más. El desayuno es simplemente un croissant con jugo
Stayed 1 night in May 2021

5/5 Excellent

Stayed 1 night in May 2021