Titre : COEUR DE FLORENCE Pitti 2 Bed-Apartment! – Avis, offres et photos 2026 | Expedia.ca [Afficher tous les hébergements](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Appartement entier # Heart Of Florence - hosted by Sweetstay Appartement avec cuisine à quelques pas de l’attrait suivant : Palais Pitti ## Galerie de photos de l’hébergement Heart Of Florence - hosted by Sweetstay ![Téléviseur](https://images.trvl-media.com/lodging/28000000/27920000/27919700/27919606/aa15390e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restauration](https://images.trvl-media.com/lodging/28000000/27920000/27919700/27919606/1a5bb011.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 chambres, fer et planche à repasser, Wi-Fi, literie fournie](https://images.trvl-media.com/lodging/28000000/27920000/27919700/27919606/fc496dda.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Téléviseur](https://images.trvl-media.com/lodging/28000000/27920000/27919700/27919606/aeef62d4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Extérieur](https://images.trvl-media.com/lodging/28000000/27920000/27919700/27919606/63d1d77b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Aperçu - Emplacement - Commodités - Politiques ## Avis 9,6 Exceptionnel ### Appartement entier 2 chambres2 salles de bain6 personnes1076 pi² ## Commodités populaires - Cuisine - Laveuse - Climatisation ## Ajoutez des dates pour connaître les prix Arrivée Départ Voyageurs ## À propos de cet hébergement ### Hébergement entier Vous aurez l’appartement entier pour vous et ne le partagerez qu’avec d’autres voyageurs de votre groupe. ### Heart Of Florence - hosted by Sweetstay Space Situated on the third floor (no lift) of a historic building typical of the Oltrarno area, just steps away from the city center yet easily accessible by car, this apartment offers exceptional acoustic insulation, thanks to the nearby BOBOLI GARDENS, shielding it from the city's noise. The apartment spans 100 square meters, with a modern layout that includes two double bedrooms, a welcoming entrance hall, and a spacious, bright open-plan living and dining area. Additionally, there is a sofa bed in the living room that accommodates two extra guests. The apartment features a fully equipped, modern kitchen, a bathroom with a shower/tub, and an ensuite bathroom with a shower. Recently furnished by the owner with meticulous attention to detail, each room is equipped with air conditioning and a flat-screen television. The lighting and designer furniture choices reflect the owner's personal taste and passion for architecture and design. Local craftsmen have contributed to making this apartment truly unique. Nearby, you’ll find a supermarket 500 meters away, artisans' shops, a butcher with fine meats, a bakery 800 meters away, top-notch Japanese and French restaurants, a cozy bar for aperitifs, and a bus stop just 200 meters away—all within a few steps from the city center. In just 5 to 15 minutes, you can reach Ponte Vecchio, Palazzo Pitti, the Uffizi Gallery, and the main shopping streets. This apartment is ideal for anyone looking to enjoy a peaceful stay in a space equipped with every comfort, from quality linens to a dishwasher, TV with internet connection, WiFi, air conditioning, and all necessary bathroom amenities. Those with an appreciation for beauty, elegance, and modern architecture combined with the charm of a historic building will find this stay truly delightful. Access Check-in time is 3PM - 7PM As we don't have a front desk please let us know a precise arrival time at least 24h before check in date. Any late check in must be requested and approved 24h before arrival. Early and Late Check-In has an extra cost: From 12 noon to 3pm: €10 ( €15 on weekends) From 7pm to 8pm: €25 From 8pm to 10pm: €35 From 10pm to MIDNIGHT: €45 No check-in after MIDNIGHT, except for agreement made previously. ## Commodités de l’hébergement ### Internet - Disponible dans l’appartement : Wi-Fi ### Stationnement et transport - Voiture non requise ### Cuisine - Batterie de cuisine, vaisselle et couverts - Cafetière-théière - Four - Four à micro-ondes - Grille-pain - Lave-vaisselle - Réfrigérateur - Surface de cuisson ### Chambres - 2 chambres - Canapé-lit - Draps fournis ### Salle de bain - 2 salles de bain privées - Articles de toilette gratuits - Baignoire - Baignoire ou douche - Bidet - Douche - Séchoir à cheveux - Serviettes fournies ### Lieux de séjour - Salle à manger séparée - Salle de séjour ### Divertissement - Téléviseur ### Buanderie - Installations de buanderie - Laveuse ### Contrôle de la température - Chauffage - Climatisation ### Animaux de compagnie - Aucun animal de compagnie autorisé ### Accessibilité - Sections fumeurs ### Services et commodités - Assistance pour les excursions et les billets - Fer et planche à repasser ### Points d’intérêt de l’endroit - À proximité d’un centre de magasins d’usine ### Activités - Écotourisme à proximité ### Dispositifs de sécurité - Détecteur de monoxyde de carbone (L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.) - Détecteur de fumée (L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.) - Trousse de premiers soins - Extincteur ### Information générale - Taille de l’unité : 1 076 pieds carrés ## Hébergements similaires ![Restauration en plein air](https://images.trvl-media.com/lodging/36000000/35100000/35090400/35090333/0a68a734.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Two-level apartment approx 80 sq m. Sleeps 6 2 bedrooms, 2 bathrooms with shower. 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[](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=106220447&PinnedHotelID=106220447&HadPinnedHotel=true®ionId=-1&adults=2) ## Politiques ### Arrivée Arrivée à partir de 15 h Âge minimal pour l’enregistrement : 21 ans ### Départ L’heure limite de départ est 10 h. ### Instructions spéciales pour l’enregistrement L’hôte vous enverra un courriel contenant les instructions relatives à l’arrivée et au départ. Les renseignements fournis par l’hébergement peuvent être traduits au moyen d’outils de traduction automatique. ### Animaux de compagnie Les animaux de compagnie ne sont pas autorisés. ### Enfants et lits supplémentaires Les enfants sont bienvenus. ### Événements Aucun événement autorisé ### Fumeurs/non-fumeurs Permis de fumer dans certaines aires ## Renseignements importants ### À savoir Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’établissement. Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée. Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties. Cet hébergement accepte les cartes de débit et l’argent comptant. Les fêtes et les événements de groupe sont strictement interdits. L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement. L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement. Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de premiers soins. Cet établissement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation. Veuillez noter que les normes culturelles et les politiques relatives aux clients peuvent être différentes selon le pays et l'établissement. Les politiques énoncées sont définies par l'établissement. ### À noter Tous les clients, y compris les enfants, doivent être présents à l'enregistrement et présenter une pièce d'identité avec photo ou leur passeport. Conformément à la réglementation nationale, les transactions en espèces effectuées dans cet hébergement ne peuvent pas dépasser 5000 EUR. Pour plus de renseignements, veuillez communiquer avec l'hébergement en utilisant les coordonnées qui figurent dans la confirmation de réservation. Une voiture n'est pas nécessaire pour accéder à l'établissement et pour se déplacer pendant le séjour. ### Hébergement également appelé Heart OF Florence Pitti 2 Bed apartment! sweetstay\_550 ## À propos du quartier ![Carte](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.76507%2C11.24815&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1jNDKAtMsro7mUNWFytemiRDO2k=) Firenze, Toscana #### À proximité - Piazza Santo Spirito (place) \- 2 min à pied \- 0.2 km - Palais Pitti \- 2 min à pied \- 0.2 km - Jardin de Boboli \- 3 min à pied \- 0.3 km - Ponte Vecchio \- 7 min à pied \- 0.6 km - Galerie des Offices \- 10 min à pied \- 0.9 km #### Transport - Florence (ZMS-Gare de Florence-Santa-Maria-Novella) : à 18 min de marche - Arrêt de tram Unità : à 15 min de marche - Aéroport de Peretola (FLR) : à 26 min en voiture #### Restaurants - ‪Gusta Pizza - ‬2 min à pied - ‪Loggia Bar - ‬3 min à pied - ‪Caffe pitti - ‬2 min à pied - ‪Gustapanino - ‬3 min à pied - ‪Caffetteria Di Pitti - ‬3 min à pied ## Foire aux questions ### Heart Of Florence - hosted by Sweetstay accepte-t-il les animaux de compagnie? ### À quelle heure est-il possible d'arriver à Heart Of Florence - hosted by Sweetstay? ### À quelle heure doit s'effectuer le départ à Heart Of Florence - hosted by Sweetstay? ### Où se situe Heart Of Florence - hosted by Sweetstay? ## Avis pour Heart Of Florence - hosted by Sweetstay ## Avis ### Exceptionnel Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives. [Plus de renseignements](https://www.expedia.ca/fr/lp/b/content-guidelines) 10 – Excellent 103 8 – Bien 10 6 – Acceptable 7 4 – Médiocre 1 2 – Terrible 1 ### 9,0 Propreté ### 9,6 Emplacement ## Avis ### 10/10 – Excellent #### Taylor M., Mesa, USA 9 déc. 2025 Points forts : Propreté We really felt immersed in Florence in this apartment - it was wonderfully spacious and our family of 4 made ourselves right at home. Would absolutely recommend this place to others. It has a couple oddities but they were more charming than anything. The staff were so wonderful - I appreciated the check in greeting and brief walk through of the apartment and their quick response times with question (including some needed local advice). Thank you! ##### Taylor M. Séjour de 4 nuits en novembre 2025 ### 10/10 – Excellent #### Dave E. 10 nov. 2025 Points forts : Propreté Excellent! Andrea was very accessible and helpful throughout our stay - from the days leading up until after we left. The apartment was terrific - very well appointed and comfortable. Spacious, nice beds, bathrooms, and kitchen were all great! The location is perfect - close enough to the Ponte Vechio but also far enough away from the tourists. Perfect! I would return and also recommend! ![](https://a.travel-assets.com/ugc/hotel-reviews/37945ef6-e481-4bbb-b259-a041a9f72138-1762779793084.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dave E. Séjour de 6 nuits en novembre 2025 ### 10/10 – Excellent #### MISTY G. 6 oct. 2025 Points forts : Propreté This apartment was truly our home away from home, you couldn’t ask for a better location! Right next to the Pitti Palace, a taxi stop, extremely walkable to the Ponte Vecchio and across the bridge for shopping and tours. Within one minute great restaurants, bakery, only five minutes to a small grocery. Our two older teens and my husband and I enjoyed this unit immensely! Communication with the host was wonderful, the kitchen was great and just what we needed. The very tiny shower in the master bedroom is unique I will say! But we made do, and the other bathroom worked great for my husband and my two daughters. The decor and the ambience of this unit is so incredibly unique and beautiful! We used the washer many times, very easy to use and line dried on the balcony. The three flights of stairs were a lot at the end of the day, but very doable! I would stay here again and again highly recommend! ##### MISTY G. Séjour de 7 nuits en septembre 2025 ### 8/10 – Bien #### Maggie E. 29 sept. 2025 Points forts : Propreté Large place. Washrooms ad usual are the only issue. There is a strange window looking into the one shower at an awkward location. Also you have to be under 5'8" to use the shower in the smaller bathroom. Location is fantastic and everything else was great ##### Maggie E. Séjour de 4 nuits en septembre 2025 ### 10/10 – Excellent #### Voyageur vérifié 28 août 2025 Points forts : Propreté The apartment was exactly as pictured; beautiful and spacious. The location is great, if you take a right out of the apartment the Pitti Palace is right next door. Continue down the street and you arrive at the Ponte Vecchio bridge. In between there are plenty of restaurants, stores and gelato. If you take a left and a right you are in piazza Santo Spritio with more restaurants. There is a grocery store to the left about 5 minutes away. The location is great! The host was very helpful and responded quickly. I would have given it all 5 stars but I didn't care for the late charge for checking in after 7pm. It was probably listed somewhere on the site but I didn't appreciate the extra charge. Besides that everything else was perfect. ##### Voyageur vérifié Séjour de 5 nuits en août 2025 ### 10/10 – Excellent #### Erin P. 1 août 2025 Points forts : Propreté We actually stayed in the apartment next door as this one apparently had a leak. Great location near Ponte Vecchio and accommodations were just what we needed. I will note that the bed in our actual apartment was very hard and I slept on the couch the second night. Other than that, a lovely building and assuming our original apartment would have been great too! ##### Erin P. Séjour de 2 nuits en juillet 2025 ### 10/10 – Excellent #### Beers B. 30 juin 2025 Points forts : Propreté #### Great sized apartment Cons - only one shower was really working well. Pros - everything else. good location, a few flights of stairs may be difficult with a lot of luggage. But the size of the living room, just great. It allowed the teenagers to not be on top of each other and have some room to spread out. ##### Beers B. Séjour de 3 nuits en juin 2025 ### 6/10 – Acceptable #### Stephen G. 10 juin 2025 ##### Stephen G. Séjour de 5 nuits en mai 2025 ### 4/10 – Médiocre #### Gustavo A. 7 juin 2025 Points faibles : Propreté The location is terrific, the apartment spacious and well decorated. However, upon our arrival we encountered various problems: first a cockroach situation with multiple roaches in the kitchen and even in the sofa bed. Management indicated that this is a seasonal problem and the insects probably entered the unit through the drains after a recent fumigation. The AC unit of the main did not function properly even after we notified management and they came to fix it. I have stayed with VRBO for many years and this is the first time that I have encountered roaches. Hard to stomach for such a pricey property. ![](https://a.travel-assets.com/ugc/hotel-reviews/04036af6-c3ef-4cca-a854-8b14f5c1150b-1749313340193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gustavo A. Séjour de 3 nuits en juin 2025 ### 10/10 – Excellent #### Steven D. 19 avr. 2025 Points forts : Propreté #### Lovely apartment in grwat location We loved our stay here. Perfect for all of the downtown historical and art museums of Florence ##### Steven D. Séjour de 4 nuits en avril 2025 ### 10/10 – Excellent #### Angela H. 29 mars 2025 Points forts : Propreté #### Loved it!! Property was just as shown, amazing. We had plenty of space and a great location! We would definitely stay here again! ##### Angela H. Séjour de 3 nuits en mars 2025 ### 10/10 – Excellent #### Melissa G. 26 mars 2025 Points forts : Propreté #### Wondeful This 2nd floor appt is just perfect. Cozy, comfortable and great for a family of 4\. Communication was good, helpful, in person check in. Location was great. Close to everything but far enough away from the city center. My boys loved this place. Was a little cautious from previous reviews but had no issues and was a great visit! ##### Melissa G. Séjour de 3 nuits en mars 2025 ### 10/10 – Excellent #### Benjamin M., Minnetrista, MN 24 mars 2025 Points forts : Propreté #### Wonderful Time in Florence We really enjoyed our stay in this apartment in Florence. The apartment feels nice and homey. There were a few too many references to New York for my taste, but that was easily forgiven. The location was amazing and the apartment easily accessible. I'm a big guy, but the stairs are wide and didn't feel like too much of a burden.As mentioned by others, the one bathroom is a little odd and the "upper" shower is little bit short if your tall but I was OK at 5' 11". The tub shower has a slant because it's really meant to be a tub so takes some getting used to.We waited longer than we should have to try the pizza place downstairs. They were very nice and the food was good. ##### Benjamin M. Séjour de 4 nuits en mars 2025 ### 10/10 – Excellent #### Cynthia D. 6 mars 2025 Points forts : Propreté #### Excellent flat great location! The property was as described and suited us perfectly. We knew it would be close to many of the sights we wanted to see but we had no idea the neighborhood would have so many great restaurant and shops! Highly recommend!! ##### Cynthia D. Séjour de 5 nuits en mars 2025 ### 10/10 – Excellent #### Paul D. 12 nov. 2024 Points forts : Propreté #### Lovely place. We loved the location a bit away from the crowds. The interior is well above normal for apartment rentals in Florence. Everything worked, check in and out was easy. The only knock is the second bathroom which is quirky at best. We would stay there again and recommend it to others. ##### Paul D. Séjour de 4 nuits en novembre 2024 ### 10/10 – Excellent #### Melissa M. 10 août 2024 Points forts : Propreté ##### Melissa M. Séjour de 7 nuits en mars 2024 ### 8/10 – Bien #### Colclough S. 17 juin 2024 #### Excellent apartment and location, terrible communication TL;DR It’s a lovely and comfortable apartment in a great location, but the hosting by SweetStay leaves much to be desired. As to the most recent review where a guest alleges that their wallet was stolen while staying there, and that it was an inside job, I was eventually told by the person who checked us in that these people did not actually lock the door with a key when they left, they simply let it latch behind them, which makes it very easy for anyone to enter with a simple tool or credit card. In Italy all locks are very strong, with long bolts that have to be turned multiple times to secure, both from the inside and outside. I was also told by the management in a message that they had changed the lock out of an abundance of caution, and indeed I could see that the lock was new and it seemed very secure. In addition to 4 bolts across the lock area, there is a bar that goes into the ceiling and floor when you engage the lock. We felt very secure inside, and also felt safe leaving our belongings there. That being said, I will agree with the same reviewer that communication with the host (agency) is absolutely terrible. We never received any sort of check-in instructions and I was messaging them up to the very moment of check-in for instructions on how to enter. The phone number is indeed a fax machine. Multiple messages went unanswered and there was never any follow up to see if everything was ok. If the real owner of the apartment reads this, I recommend new management. ##### Colclough S. Séjour de 3 nuits en juin 2024 ### 2/10 – Terrible #### Debby B. 17 mars 2024 Points forts : Propreté #### Do not stay here: Inside job - THEFT We were so excited to find this place, but warn you NOT to stay here. Someone entered with a key while we were out, fished through all our belongings, stole my wallet and some other small items. The host did not respond to our texts for almost 24 hours, and was entirely skeptical of our situation and did NOTHING to help us. Also, the host's phone number was connected to a fax machine. We were on our own to deal with police in a foreign language and VRBO customer service continues to leave our issue unresolved. We felt unsafe and transferred to a hotel at our own expense. Two weeks later, still no word from host and VRBO is still "investigating." ##### Debby B. Séjour de 5 nuits en février 2024 ### 10/10 – Excellent #### Bryan K. 7 mars 2024 Points forts : Propreté #### Amazing location What a beautiful spot to enjoy Florence! We loved this place and would happily return ##### Bryan K. Séjour de 2 nuits en juillet 2023 ### 10/10 – Excellent #### roxanne h., Washington, DC 20 août 2023 Points forts : Propreté #### Fabulous in Florence Apartment was spacious, clean and very comfortable for our family of 3\. Great location and very easy to walk to sites and around town. We loved being on the other side of the Arno for quiet, afternoon relaxation. Good restaurants, roof bar nearby was a big plus! Would love to visit again ##### roxanne h. Séjour de 3 nuits en août 2023 ### 10/10 – Excellent #### Amy F. 22 juin 2023 Points forts : Propreté #### Charming apartment in great location My family of four (two adults, one teen, one tween) stayed here and were very pleased. It is a charming apartment with touches of quaint Italian living but with modern amenities. In reading prior reviews, I had some concerns prior to arrival (hot water issues, noise) but I can honestly say none of those things were an issue. All four people were able to take showers without hot water running out, all were able to charge multiple electronic devices at the same time without any power issues, and the apartment was quiet for sleeping. It is RIGHT next to Pitti Palace which was so convenient. During the day you hear the bustle of the area below but at night it quiets down. The location is less than a 5 minute walk to the Ponte Vecchio bridge, and the Ponte Santa Trinita bridge, which puts you right in the heart of the upscale shopping area. We walked to the Uffizi, maybe 10 minutes, the train station, 20 minutes, and the Galleria dell'Accademia (David). The A/C was a blessing and worked great and we used the washing machine several times. The only thing I will say as a word of caution is if you have mobility issues, you do have to go up three flights of narrow depth stairs, and in one room, the bathroom has steps up from bedroom. The shower there is very small, think phone booth size. So if you are taller than 6’ and/or a heavier individual, showering might be tough. But the other bathroom is quite roomy. Our host was great and communication was a breeze. Very pleased with stay! ##### Amy F. Séjour de 5 nuits en juin 2023 ### 10/10 – Excellent #### Chris M. 23 janv. 2023 Points forts : Propreté #### Christmas Week in Florence Our family of two adults and two fully-grown teenaged children had a lovely stay at this flat in Florence. The location was perfect - a short walk to the Ponte Vecchio yet so much more quiet and peaceful than the busiest parts of town. We were never more than a 15-minute walk no matter where we wanted to go. The hosts were quite easy to communicate with and were very responsive to our infrequent queries. We would stay here again and would recommend it highly to any and all. ##### Chris M. Séjour de 5 nuits en décembre 2022 ### 10/10 – Excellent #### Paul M. 6 oct. 2022 Points forts : Propreté #### Unbelievable Flat! This flat was perfect, we wish we had more days! It was beautifully renovated and furnished. I will definitely be going back. ##### Paul M. Séjour de 2 nuits en octobre 2022 ### 6/10 – Acceptable #### Chris T., Pittsburgh 13 sept. 2022 #### Ok - great location but not great service Location is amazing for historic Florence. Spacious and a great launching pad. That said, it feels like you are renting from a company that bought too many units and isn’t keeping them up or providing great service. You book on VRBO, but then communicate & reconfirm multiple times with “sweetstay”, pay on a separate third party payment site, get greeted by a person who isn’t especially verbose / is not the owner, and then get support from a customer support line on WhatsApp that runs across their entire property portfolio & doesn’t reply. Sweetstay sends stern emails demanding payment before the due date / claims there were prior communication when nothing was sent. Floors were dirty, pots/pans broken, had to buy our own dish soap and sponges to do dishes, and the water heater broke multiple times (required manual reset). On the water heater, when I messaged the greeter he told me to contact sweetstay on their website (which one? VRBO? The payment platform?). When I contacted their support line, I got an automated response that it was after hours and someone would reply the next day - no one did for the remaining several days. Also, windows are broken / can’t open so it’s dark, there were ants / moths in the unit, and the tap water smells a bit like gas (possibly the fritzing gas water heater). Again, great location. But, it feels like renting from a faceless robot that is trying to minimize investment and service. ##### Chris T. Séjour de 9 nuits en septembre 2022 ### 6/10 – Acceptable #### Sylvia D. 24 juin 2022 #### Not a good experience for us—no power or hot water Although we read the info regarding the ZTL restrictions the guidance implied that we could double park to unload luggage. In fact we inadvertently entered the ZTL based upon this. The closest parking is a 10 minute walk. How can you do this if you have luggage or elderly or young travelers? You can’t! We had to hire a cab to drop our luggage off. Lorenzo was great to help but there are 3-4 flights of stairs to get to the apartment (with your luggage and elderly traveler). Next issue was no hot water in the apartment and no response for almost a day. Finally, the power went out! We only had on the apartment a/c and washer running. There were no instructions on limiting the washer. We first emailed the email provided to us. We finally got a hold of Lorenzo who directed us to the fuses which were outside the front door. We would have never found them and were in a pitch black apartment without a/c on a very hot Florence night. Two smaller issues were very uncomfortable pillows and not even a single coffee pod or directions on where to buy them or how to use it. Honestly just not a great experience at all. We’ve stayed at several VRBO’s and this is not one we would recommend. I am planning on requesting a partial refund due to no hot water and no power. ##### Sylvia D. 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