Exterior

Reviews of Travelodge by Wyndham Edmonton South

2 out of 5
Travelodge by Wyndham Edmonton South
10320 45th Ave NW, Edmonton, AB

Reviews

6.2
Rating 10 - Excellent. 39 out of 186 reviews" "
Rating 8 - Good. 38 out of 186 reviews" "
Rating 6 - Okay. 38 out of 186 reviews" "
Rating 4 - Poor. 44 out of 186 reviews" "
Rating 2 - Terrible. 27 out of 186 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. The bed was comfy.
Stayed 2 nights in May 2024

8/10 Good

JiJun

Travelled with family
Good place to stay. Breakfast needs to be improved
Stayed 1 night in May 2024

4/10 Poor

Swath I

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place is very noisy and breakfast is worst..not recommended for families with small kids
Stayed 2 nights in May 2024

6/10 Okay

Lakhbinder

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kagney

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Avvy

Stayed 1 night in May 2024

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!! Easy check in!! Close to everything!
Stayed 2 nights in May 2024

6/10 Okay

Serena

Travelled with family, Business traveller
Liked: Staff & service
The rooms had a certain smell. Smelled like pee and there was a stain on the carpet between both beds.
Stayed 3 nights in May 2024

8/10 Good

Yvonne

Liked: Staff & service
No
Stayed 1 night in Apr 2024

2/10 Terrible

amber

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was NOT clean. 3 different towels had hair on them even when asked for fresh ones from the cart. Floor wasn't vacuumed, stains on the floor, and the carpet was so old. When complained to staff they said I booked online so there was nothing they could do.
Stayed 2 nights in May 2024

6/10 Okay

Inna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy at night
Stayed 2 nights in Apr 2024
Response from Sincerely Kevin on May 3, 2024
Thank you for staying with us. We apologize for your stay being disturbed by other guests, we will work to improve on this going forward.

4/10 Poor

Michael

Business traveller
Disliked: Property conditions & facilities
Definitely needs a refresh. There was a smoking smell.
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on May 3, 2024
Thank you for staying with us. We apologize for the odor during your stay, we will work to improve on this going forward.

6/10 Okay

Scott, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
A lot of constant noise in the halls.
Stayed 4 nights in Apr 2024
Response from Sincerely Kevin on May 3, 2024
Thank you for staying with us. We apologize for your being disturbed by others during your stay, we will work to prevent this going forward.

10/10 Excellent

David, Athabasca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economical place to stay. Friendly staff. Had to add a night and done with no problem.
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 30, 2024
Thank you for staying with us. We are glad our staff are friendly and you enjoyed your stay. We look forward to seeing you again.

4/10 Poor

Rocky

Travelled with family and small children
Disliked: Property conditions & facilities
Smelly and lots of transients in and around the property, seem to have many living in the hotel
Stayed 2 nights in Apr 2024
Response from Sincerely Kevin on Apr 29, 2024
Thank you for staying with us. We apologize for the issue with the odor. We will work to improve going forward.

4/10 Poor

Witney

Disliked: Cleanliness, property conditions & facilities
Dirty, smelly
Stayed 2 nights in Apr 2024
Response from Sincerely Kevin on Apr 29, 2024
Thank you for staying with us. We apologize for the cleanliness not being up to expectations, we will work to improve on this going forward.

4/10 Poor

Kendra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property run down, bad smells, questionable people lingering about Did not feel comfortable we packed up our bags and decided to drive home
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 22, 2024
Thank you for staying with us. We apologize for your being disturbed by others during your stay, we will work to prevent this from reoccurring.

6/10 Okay

Heather

Disliked: Property conditions & facilities
This hotel was older but the room seemed clean. The blow dryer didn’t work, burn marks on the counter all around the sink. The elevator smelled….like pee?! Homeless people outside below our window that were yelling and fighting till after midnight and throwing things at the outside wall of the hotel. Did not feel safe here. Sorry…I won’t be back. 😬
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 22, 2024
Thank you for staying with us. We apologize for the issues you had during your stay, we will work on improving on them going forward.

4/10 Poor

Jassica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 22, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible. We will work to improve going forward.

6/10 Okay

felicity

Travelled with family
Liked: Cleanliness, staff & service
Staff were very helpful and friendly. Property seemed less secure than others.
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 22, 2024
Thank you for staying with us. We are sorry if the security does not meet expectations, we will look into ways to improve on this going forward. We are happy our staff are friendly and helpful.

4/10 Poor

Harvey, Saskatoon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 16, 2024
Thank you for staying with us. We apologize for your stay not being as pleasant as possible, we will work to improve going forward.

6/10 Okay

Tia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful, patient, kind staff. Very accommodating. The area had a lot of ambulances coming by and surrounding area was less clean.
Stayed 2 nights in Apr 2024
Response from Sincerely Kevin on Apr 16, 2024
Thank you for staying with us. We are sorry you were disturbed by emergency vehicles and the surrounding area. We hope you enjoyed your stay otherwise.

6/10 Okay

Natasha

Liked: Staff & service
It wasn't the nicest, definetly far from 5 star. But for a quick overnight stay it did the trick. The area around is kinda sketchy. The staff, however, we're super! Had the noisiest of noisy people staying beside us. Like, kids screaming, babies crying, adults partying type loud. After a couple hours of this, went down to talk to the front desk. They had no problems with switching our room right then to a quieter section, made sure we were totally comfortable. And I'm pretty sure they called the room to tell them to be quiet as well. Not everyone knows how to behave respectfully, but at the staff were quick to accomodate
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 22, 2024
Thank you for staying with us. We apologize for your being disturbed during your stay. We are happy we were able to accommodate changing your rooms. We hope to see you again.

6/10 Okay

harriet

Travelled with family
Neighbors next room had barking dogs. An old couple drinking n talking till 1 pm.
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your being disturbed by other guests during your stay and will look into these issues as soon as possible.

6/10 Okay

Trudy

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at this property before. This was the first time in a pet-friendly room. The first thing my puppy did was start crawling under the beds repeatedly chewing on and pulling out garbage. Other hotels offer pet bowls at a minimum for convenience. This one did not. My husband was the designated dog walker, as I did not feel safe to do it on my own. The only grassy area was covered in dog poo.
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for the cleanliness not being up to expectations, we will look into this issue as soon as possible.

2/10 Terrible

Maryanne

Travelled with family and small children
Terrible experience
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible. We will work to improve on this going forward.

4/10 Poor

Kari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms stink. Bathroom light didn’t work. Peeing and showering in the dark. Random guy screaming and swearing in the hallway and front desk won’t answer the phone. No remote for the tv and when they finally came to program a universal remote the employee farted in our room.
Stayed 2 nights in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for the issues you had during your stay. We will have the room inspected as soon as possible, and work to improve on the other issues.

2/10 Terrible

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your stay not being as pleasant as possible. We will work to improve going forwards.

10/10 Excellent

PRITPAL

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The swimming pool was closed.
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are glad you enjoyed your stay, though we are sorry our pool is closed.

2/10 Terrible

Maria Linda

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Smokers talking too loud outside and we can hear them in our rooms. The hotel was a dump and pretty sketchy looking. Will not stay here again!
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your being disturbed, we will look into this as soon as possible.

4/10 Poor

Melva

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible! Someone was shouting in the hallway. The staff was rude to the customer.
Stayed 2 nights in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for the issue in the hallway, we will look into this as soon as possible.

2/10 Terrible

Chris

Disliked: Staff & service, amenities, property conditions & facilities
I have to say that it was often times unsafe and very noisy almost all hours with police arriving regularly. The worst part about it was dealing with some of the staff, especially the older phillopino lady who doesn’t provide any customer service and is demeaning, high on her throne attitude to almost everyone she has to help out. She could learn a lot from the younger lady who does an excellent job and is very professional and pleasant every time you need her.
Stayed 5 nights in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible and for the issues you had with the staff. We will look into these as soon as possible.

4/10 Poor

Hunter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
wasn’t great. smelled like smoke in whole building
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for the odor and will look into this as soon as possible.

4/10 Poor

Memoire

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The building is very old, so are the rooms. Ceilings are too low, bathroom very outdated.
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible. We appreciate your feedback.

10/10 Excellent

Stephanie, Ottawa

Liked: Cleanliness, staff & service
An older property. Room was a little cramped, but did have amenities. Cleanliness, safety, quietness and location were all good. Mattress was quite hard, but okay for a one night stay. Breakfast included, so price wise a good deal.
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again soon. We will have the bed inspected as soon as possible.

4/10 Poor

Lyndsy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible and will work to improve going forward.

2/10 Terrible

jobanpreet

Very bad
Stayed 3 nights in Mar 2024
Response from Shoeb on Mar 29, 2024
Dear Jobanpreet,We appreciate you taking the time to share your feedback with us, although we're truly disheartened to learn about your recent experience. Please accept our sincerest apologies for the challenges you encountered during your stay.We genuinely value your patronage and regret that we failed to meet your expectations. We would like to extend an invitation to you to contact us directly to discuss your concerns further. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We hope to have the chance to restore your faith in our property and provide you with the exceptional stay you deserve.Warm regards,Shoeb Popatia.Operations Manager

2/10 Terrible

John

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your stay not being as pleasant as possible. We will work to improve going forward.

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Noisy, dirty, run down. Sheets were dirty & stained, very poor repairs in room, hallway carpet stained. Parking lot in poor repair. Noisy. Advertise pool but out of service, gym as well. Will not stay there again - I guess you what you pay for.
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 29, 2024
Dear James,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your recent stay. Your feedback is crucial to us as we continually strive to improve our services and facilities.We are truly sorry to hear about the issues you faced regarding noise levels, cleanliness, and the condition of your room and the property. This is certainly not the standard of quality we aim to deliver to our guests. Please rest assured that we take your comments seriously, and we will address each of these concerns with our team to ensure immediate corrective actions are taken.Regarding the pool and gym facilities, we understand your disappointment, and we apologize for any inconvenience caused. We are actively working to resolve these issues and ensure that all advertised amenities are fully operational for our guests' enjoyment.We understand your decision not to stay with us again, but we sincerely hope you will give us another chance to exceed your expectations in the future. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything else we can do to make amends.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Shoeb Popatia.Operations Manager.

6/10 Okay

Blake

Travelled with partner
Liked: Staff & service
Hotel needs updating. Staff was great.
Stayed 4 nights in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Blake,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our staff.We appreciate your suggestion regarding updates to our hotel. Your input is valuable to us as we continuously strive to enhance our guest experience. Please be assured that we take your comments seriously and will consider them as we plan for future improvements.Your satisfaction is important to us, and we're pleased to know that our team's service contributed positively to your stay. If there's anything else we can do to make your future visits more enjoyable, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

8/10 Good

Max

Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are happy your stay was pleasant and hope to see you again soon.

10/10 Excellent

Jordy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property could use some updates but otherwise was fantastic for the price.
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Jordy,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our property to be fantastic in terms of value.We appreciate your suggestion regarding updates to our property. While we continuously strive to maintain and improve our facilities, guest input is invaluable to us as we plan for future enhancements.Your satisfaction is our top priority, and we're glad to know that you enjoyed your overall experience with us. If there's anything specific you would like to see improved or if you have any further suggestions, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing to stay with us.Warm regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but cheap & clean.
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Elisha,Thank you for sharing your feedback with us. We appreciate your acknowledgment of our hotel's cleanliness and affordability.While we understand that our property may not have all the modern amenities of newer hotels, we are committed to providing a comfortable and clean environment for our guests. Your satisfaction is important to us, and we're pleased to hear that we met your expectations in terms of cleanliness and value.We continuously strive to maintain and improve our facilities to ensure that our guests have a pleasant stay with us. Your feedback motivates us to keep delivering the best possible experience within our means.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

4/10 Poor

Guillermo

Disliked: Cleanliness, property conditions & facilities
Bad people as visitors
Stayed 5 nights in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Guillermo,Thank you for taking the time to share your feedback with us. We're deeply concerned to learn about your experience with fellow guests during your stay.Ensuring the safety and comfort of all our guests is our utmost priority, and we sincerely apologize for any negative interactions you may have encountered. Please know that we take such matters very seriously, and we are committed to creating a welcoming environment for everyone who stays with us.We would greatly appreciate any additional details you can provide regarding the incident, as this will help us address the issue effectively and prevent similar situations in the future. Your feedback is invaluable to us as we continuously strive to improve our guest experience.You could contact us on frontdesk@tledmontonsouth.comIf you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a much more positive experience.Warm regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Shayne,Thank you for sharing your feedback with us. We're delighted to hear that your experience met your expectations perfectly. Providing consistency and meeting our guests' expectations is something we strive for, and we're pleased to have accomplished that during your stay.If there's anything specific you enjoyed or anything we can do to further enhance your future visits, please feel free to let us know. We look forward to welcoming you back again soon.Warm regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

AMARDEEP

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Amardeep,Thank you for taking the time to share your feedback with us. We're thrilled to hear that your stay was perfect! Providing an exceptional experience for our guests is our top priority, and we're delighted that we hit the mark during your visit.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

4/10 Poor

Debby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No sound proof barriers between the walls! Occupant in next room was solving world hunger! She talked non stop till 3am then was back at it by 4:30am! They will not get any of my money again!
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your being disturbed by other guests during your stay. We will look into ways to improve on this issue going forward.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here 3 times - outstanding value. Service, amenities, free breakfast, rooms, ample parking, are all great. Lots of shopping within walking distance.
Stayed 7 nights in Feb 2024
Response from Shoeb on Mar 27, 2024
Dear Neil,Thank you immensely for your loyalty and for choosing to stay with us on multiple occasions. We are thrilled to learn that you have found our hotel to be an outstanding value during each visit.It brings us immense joy to hear that you have consistently enjoyed our service, amenities, complimentary breakfast, spacious rooms, and ample parking facilities. Providing a seamless and comfortable experience for our guests is at the core of what we do, and we're delighted that we've been able to meet your expectations in these areas.Additionally, we're pleased to hear that our location has been convenient for you, with plenty of shopping options within walking distance. We strive to offer not just a comfortable stay but also easy access to local attractions and amenities.Your continued patronage and positive feedback mean the world to us. We look forward to welcoming you back for your fourth stay and beyond. If there's anything more we can do to enhance your future visits, please don't hesitate to let us know.Warm regards,Shoeb Popatia.Operations Manager.

4/10 Poor

Deigan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible, we will work to improve going forward.

2/10 Terrible

VICENTE JR.

Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as enjoyable a possible and will work to improve going forward.