This is not a knock against the building itself or the staff within, but the Hilton company overall. As a Canadian, travelling to & from a Canadian destination, calling what appears to be the Hotel's local (Canadian) number (with matching area code, etc) WITHIN Canada, and having booked the reservation on expedia.ca (the Canadian subset of the site), it seems absurd and ridiculous that when calling to make a change to one's reservation etc that you ask a customer to input their 5 digit ZIP CODE!!! Canadians all across the country ONLY use Postal Codes which are SIX characters long and are alpha numeric. How blatantly obvious of a blunder! And to compound matters, they ask this via their automated system no less than 2-3 times, before connecting you with an agent at a call center with a terrible command of the English language and an even worse propensity to only listen to the first few words of a customer's question and ignore what the customer is ACTUALLY wanting/asking about. Traveling and making adjustments/inquiries on the go can be frustrating at the best of times, and Hilton does nothing to make matters easier in this department. Sadly, this reflects on the entire company, despite the actual facility and the staff therein to be friendly and attentive when dealing with them face-to-face. Also, on a side note, the bathtubs could benefit from an anti-slip treatment (rubber bathmat, stick-on grip stickers, etc) for the safety of patrons. The breakfast buffet was great!
