Luxury Hotels & Resorts in North America

"Changed my room, was suppose to get 2 bed, got reimbursed with 2 separate rooms but still why change my stuff "

"The beds were small for a room that was intended for 4 people "

"Staff were very friendly. Breakfast was good. No complaints, would stay there again."

"Room was disgusting. It was really dirty, stains on the carpet, large wet spot on the carpet, air vent covered in dust, unidentified body fluids next to tp holder, light switches with caked on grime, ect. Management and staff were very nice. The manager was very apologetic offering us a few options of different rooms which was very nice but I was grossed out. We actually left and went and stayed in the hotel we stayed in previously."

"I had a mixed experience at Hotel St. James. On the positive side, the hotel was clean, and every staff member I interacted with was friendly and helpful throughout my stay. The location is definitely a major highlight, just half a block from Times Square, which made it incredibly convenient for getting to shows and exploring the city. That said, the room itself had some significant comfort issues. The temperature was difficult to deal with. It felt hot and stuffy the entire time, and there was no thermostat or any way to control it. The shower was also frustrating, as the water temperature constantly shifted from hot to cold every few seconds, no matter how I adjusted the knobs. Overall, the location and staff were great, but the lack of temperature control made it hard to fully enjoy the stay. I kept reminding myself that I was in NYC for the experience, not the hotel."

"As soon as we entered the hotel there was a friendly person to help us with our luggage. A helpful and friendly person to check us in and tell us all about the perks. "

"Classy place to set up home base while touring Toronto. Walking distance to most attractilons. Make sure you visit the St. Lawrence Market a couple blocks away. Bar and restaurants on site are exactly what you need to compliment your stay."

"Great visit. Thanks so much to the friendly and helpful staff."

"Great location near Radio City Music Hall and Central Park. Not a big fan of Resort fees especially when you feel it is not a resort. Also paid for 2 people for breakfast and the name of the business on the card did not match the vendor for breakfast but they said that is place. They were out of croissants and would not change the 2 croissants we paid for the one muffin they had so we had to pay for that. Staff at the breakfast store were very rude and told hotel staff which also did nothing to make the situation better. Do yourself a favor and don’t pay for the breakfast upfront or maybe consider other hotels in the area. Less then a block from NY Subways but so are many other hotels."