Our stay was nice, but not worth the money. We had a king tower room with a bay view. The view was phenomenal. The windows are from the era when they used to open and they fogged up a lot, blocking the view. We tried to call the front desk and we’re on hold for 10 minutes before we gave up.
The bedding and pillows were excellent, but the bed was old enough that it had body indents worn into it. I prefer firm beds and it was actually too firm for me. It was not $500/night comfy. Housekeeping woke us up at 8am knocking on the door to clean our room. While it’s totally understandable that some rooms need to be cleaned early in the day, we found this odd.
Additionally, the hotel does not offer internet unless you’re a member. This would be okay, except that numerous features on the TV required that you be connected to their wireless network. The internet cost around $20-30/day. Our conclusion was that the hotel industry is hurting because of covid, which made all of these things no less annoying.
You could stay at a number of other SF hotels for a comparable price and have a MUCH nicer experience in regard to amenities and comfort, but the Fairmont does offer a particular and unique SF experience. The staff were very friendly and covid safe. The other guests were incredibly friendly and covid conscious. They allow animals and it was fun to be able to pet some cute dogs!
