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Palace Hotel, a Luxury Collection Hotel, San Francisco

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Indoor pool
Indoor pool
48-inch flat-screen TV with satellite channels, TV, pay movies
Frette Italian sheets, premium bedding, in-room safe, desk

Overview of Palace Hotel, a Luxury Collection Hotel, San Francisco

Palace Hotel, a Luxury Collection Hotel, San Francisco

5 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided

Explore the area

  • Popular LocationSan Francisco Museum of Modern Art6 min walk
  • Popular Location555 California Street7 min walk
  • Popular LocationMoscone Convention Center7 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)19 min drive

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About this area

San Francisco

In the city center, Palace Hotel, a Luxury Collection Hotel, San Francisco is in San Francisco's Downtown San Francisco neighborhood, an area with good shopping. San Francisco Museum of Modern Art and Exploratorium are cultural highlights, and some of the area's notable landmarks include Ferry Building and Coit Tower. Pier 39 and California Academy of Sciences are not to be missed. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing. Guests love the hotel's central location.
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Popular Location

What's nearby

  • San Francisco Museum of Modern Art - 6 min walk
  • 555 California Street - 7 min walk
  • Moscone Convention Center - 7 min walk
  • Embarcadero Center - 9 min walk
  • TransAmerica Redwood Forest - 10 min walk

Getting around

  • Market St & New Montgomery St Stop - 1 min walk
  • San Francisco Station - 2 min drive
  • San Francisco International Airport (SFO) - 19 min drive

Restaurants

  • Garden Court — 1 min walk
  • Pied Piper Bar — 1 min walk
  • Hakkasan — 3 min walk
  • Mazarine Coffee — 3 min walk
  • California Pizza Kitchen — 3 min walk

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

Luxury San Francisco hotel in Downtown San Francisco, walk to San Francisco Museum of Modern Art
This smoke-free hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a spa tub are onsite. All 556 rooms feature thoughtful touches like bathrobes and slippers, plus 24-hour room service and flat-screen TVs with satellite channels. Guests will also find WiFi, wired Internet, and Frette Italian sheets.
Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Historic Hotels of America.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 72 per day; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends: USD 49 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Shopping
  • Spa tub

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business center
  • Conference center (53000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Lever door handles
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 48-inch flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Slippers

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Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Dogs welcome
1 per room (up to 40 lbs)
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 49 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 637 out of 993 reviews
5 - Excellent 64%
Rating 4 - Good. 229 out of 993 reviews
4 - Good 23%
Rating 3 - Okay. 66 out of 993 reviews
3 - Okay 7%
Rating 2 - Poor. 25 out of 993 reviews
2 - Poor 3%
Rating 1 - Terrible. 36 out of 993 reviews
1 - Terrible 4%

4.7/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review happened during CoVID (June 2021). We stayed at the Palace in a Jr. suite for a total of 4 days. The hotel was incredible. So much history and they even have a small museum with lots of artifacts. The architecture is worth the visit alone. You get a glimpse of a bygone era. The staff was friendly and very helpful. They let us have our room an hour ahead of time. No room service at the time but the pool and fitness center where opened. The hotel was offering some small meals, snack, and drinks that you could perchance at select times. The hotel did give a list of restaurants in the area. But the restaurants in the area are limited and they close early. The room was very nice and comfortable. It was well furnished. We were happy to have housekeeping (We know some hotels stopped due to CoVID). The room was cleaned daily and the housekeeping staff was great! They were friendly and always willing to help. We loved our stay and will be recommending this hotel to family and friends. We will also be staying here again. Hopefully soon.
Stayed 3 nights in Jun 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff was top notch. Especially the bellman Bill. Well trained crew. They obviously have high standards. And did a great job. Only bad thing was the floor around the pool. It’s very very slippery. I couldn’t see how someone could approve such a slippery surface around a pool. Even walking it feels like I’m about to fall. My daughter fell a couple times while just walking. One time hurting her elbow really bad and brought her to tears and we had to stop swimming. Everything else was great.
Stayed 2 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed slept so comfortably. The staff members were very friendly and helpful. It was a nice experience for my husband and I.
Stayed 4 nights in Jun 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great location, high quality bedding sheet and pillow. Unfortunately, the hightea close due to COVID-19. And room size kind of small, and with lugage opened, the space will be too tiny for 2 persons to live.
Stayed 1 night in Jun 2021

2/5 Poor

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a 4 or 5 star as they claims.
Stayed 2 nights in May 2021