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Reviews of Bighorn Inn & Suites

2 out of 5
Bighorn Inn & Suites
150 1st ave, Dead Man's Flats, AB

Reviews

5.8
Rating 10 - Excellent. 148 out of 924 reviews" "
Rating 8 - Good. 194 out of 924 reviews" "
Rating 6 - Okay. 165 out of 924 reviews" "
Rating 4 - Poor. 176 out of 924 reviews" "
Rating 2 - Terrible. 241 out of 924 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Syeda Puspita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems like the carpet was never vaccumed. There is a smell in the suite. Not worth the money.
Stayed 1 night in May 2024

4/10 Poor

Penny

Business traveller
Disliked: Cleanliness, staff & service, amenities
Carpets in main areas were old and dirty. My bedsheets were ripped. The bed was like a board. Would not recommend.
Stayed 1 night in May 2024

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Joseph

Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel
Stayed 1 night in May 2024

6/10 Okay

Kirandeep

Travelled with partner
It was fine
Stayed 1 night in May 2024

2/10 Terrible

Ishwor

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It is dirty and lots of cockroaches.
Stayed 1 night in May 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the amount I paid!
Stayed 1 night in May 2024

4/10 Poor

Karla

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Rufino

Liked: Cleanliness, staff & service
Safe and practical. All the basic i need is in the area.
Stayed 1 night in May 2024

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Linda

I did not stay as felt unsafe there and found the facility very dirty. Sheets were worn with holes and was afraid of contracting bed bugs although didn’t actually see any. I would never recommend this place!
Stayed 1 night in May 2024

4/10 Poor

Jay

Liked: Staff & service
Disliked: Cleanliness, amenities
They have the heat very high, I have to open the window but I couldn’t sleep because of the noise of the car because the highway traffic is in the front of hotel. I am not sure why they don’t vacuum the carpets in the hotel?
Stayed 2 nights in May 2024

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Varun

Liked: Cleanliness, staff & service
All good except building is old and little smelly too.
Stayed 2 nights in May 2024

8/10 Good

Boguslaw, Edmonton

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty area around the building. Garbage, cigarette butts...
Stayed 1 night in May 2024

6/10 Okay

Christopher

Easy access to canmore and banff
Stayed 2 nights in May 2024

6/10 Okay

Cathy

Travelled with partner
For the price the room was okay but it could of been cleaner and no air conditioning
Stayed 1 night in May 2024

2/10 Terrible

Naimur

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not clean at all. Sheets, pillow, duvet all seemed like used recently, not washed and there were visible stains on almost everything. I would not recommend this place who wants to sleep on a clean bed and a odor free room. Besides, rooms have very little privacy, i could hear snoring all night long from my adjacent room. Property is old but this can't be an excuse to keep rooms dirty and unhygienic. Book at your own risk.
Stayed 1 night in May 2024

8/10 Good

Mandeep

Stayed 1 night in Apr 2024

8/10 Good

Felipe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is the best cost-benefit option to save money for those going to see Banff.
Stayed 1 night in Apr 2024

6/10 Okay

Abdi

Disliked: Cleanliness, staff & service, property conditions & facilities
Generally good but cleanliness could be improved especially the carbet. Otherwise location is fantastic but quite noisy due to highway traffic.
Stayed 1 night in Apr 2024

10/10 Excellent

Asjad

Stayed 1 night in Apr 2024

2/10 Terrible

Christine

Stayed 2 nights in Apr 2024

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

2/10 Terrible

dilshad

when we arrived they close. we called them but no respond
Stayed 1 night in Apr 2024
Response from Bighorn Manangement on Apr 20, 2024
Check in time mentioned in reservation. It is between 4 pm - 11:30 pm. If you want to do early or late check in then you should have message or call us so we can arrange late check in . We are small & less expensive hotel so we can’t have 24 x 7 front desk. Sorry for your inconvenience.

2/10 Terrible

Chelsea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After waiting 30 minutes for the employee to come check me in (he said he was cooking in the back, but didn't take the phone with him so missed my 14 phone calls...), I got checked into one if the most ill-kept rooms I've ever stayed in. There's mold on the walls in the bathroom, the toilet looks like it's never been cleaned, and there is no latch on the inside of the door. Do not stay here.
Stayed 1 night in Apr 2024

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
was just expecting a budget place to crash, but the heating was on too much making it unreasonably hot and couldn't leave the window open due to traffic noise... fan provided didn't work... TV had only half dozen channels and poor sound, fridge was loud, in short not a good night's sleep...
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

I m happy
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, Winnipeg

Stayed 3 nights in Apr 2024

2/10 Terrible

Greg, Salmo

Disliked: Cleanliness, staff & service
Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Kind of a run down dump. Clean enough but badly in need of a reno.
Stayed 1 night in Apr 2024

8/10 Good

Dmitro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location and price. Good value for money. Kitchen. However renovation badly needed
Stayed 1 night in Mar 2024

10/10 Excellent

Virgilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes i like it place and near canmore and banff.
Stayed 2 nights in Mar 2024

2/10 Terrible

Gail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just plain filfy, inside and out!! I’m sure it was cleaner when we left! Will never stay there again! We seen the bad reviews but thought we would decide for ourselves. It has potential but you have to spend money to make money. Seems short staffed or the staff that’s there is just lazy!
Stayed 1 night in Mar 2024

6/10 Okay

Atinder

Stayed 1 night in Mar 2024

8/10 Good

Gurpreet

Stayed 1 night in Mar 2024

6/10 Okay

Geovane Otavio Marques Rodrigues

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ron, Bonnyville

Business traveller
Liked: Cleanliness, staff & service, amenities
I was looking for a place to have a good sleep after driving all day and found it.It was good value for the money
Stayed 1 night in Mar 2024

2/10 Terrible

LOVEJEET

Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Very flexible check in/out times
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyson

Stayed 8 nights in Mar 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
This hotel is neglected . Building is run down , carpets were filthy, sheets starting to get holes, tiles in the bathroom cracked and siliconed. The bed had 4 pubic hairs , I lifted the sheets and the mattress covers are stained . Hair on the towels in the bathroom and the rooms are musty .
Stayed 1 night in Mar 2024

8/10 Good

Ivan

Stayed 1 night in Mar 2024

2/10 Terrible

Troy, Calgary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs! Checked in, discovered bed bugs shortly after with bites on my hands, forearm and wrist, flipped over the pillow and THEY scurried away. Left immediately. Front lobby was closed for the night. So went to stay elsewhere. Returned for a refund when the office opened in the morning. Was told I would get a refund. Checked my bill recently, they still charged me for the first night, and only refunded the additional nights I had booked. Just an horrendous experience!
Stayed 2 nights in Mar 2024

2/10 Terrible

Faith

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was really dirty and there was a lot of broken things in the room like the lamp and one of the fridges. The carpet was really stained and disgusting. There were chips in the wall and some of the outlets were crooked. The curtains were outdated and the room overall felt grimy and dinghy. The cleanliness was not there and it looked like whoever cleans does the bare minimum. The sheets were okay but it looked like the kind of place where you would get bedbugs. The lock didn't have a deadbolt and it would have been super easy to lock pick from the other side if someone wanted to come into the room unexpectedly. The place itself was convinent to get to but the state of the property was dirty and unkept. There was litter and smokes all over the front entrance lobby when you check in and it was univiting. The staff were friendly at the front desk and were great about explaining the expectations of the property but then the staff were having a party upstairs and were also smoking and drinking alcohol on the front steps of the property. There was also a fire extinguisher that was from 2001, and it was charged but again it matched the rest of the place where it was outdated and unkept. There was also a lot of dust on top of the fire extinguisher which indicated that it wasn't pulled from its socket and checked regularly. I don't know how this place has survived health and safety inspections. Would not recommend unless there are some changes made to the property.
Stayed 1 night in Mar 2024

8/10 Good

Krystal

Travelled with family
Liked: Staff & service
Ok rooms. Quite area, even so close to highway.
Stayed 2 nights in Mar 2024

2/10 Terrible

Maarit

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean. The stairs were not vacuumed for a long time. The table in the room was not wiped. Garbage outside and on the parking lot. Didn't stay but left when we saw the place.
Stayed 1 night in Mar 2024

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
For cheap choice, not too bad
Stayed 1 night in Mar 2024

10/10 Excellent

Stacey

Travelled with family
The staff was very friendly with check in. The beds were a 6/10. The cleaning was nit so great outside or in hallways. The room very out dated and and the TV was not good only a couple channels and no remote. Outside could use a cleaning as ppl leave garbage all over. Was some what worth the pricing but for this location and area this place could go a long way with a little TLC. Overall I would give it a 4/10
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024