Desk, iron/ironing board, free cribs/infant beds, free WiFi
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Reviews of Motel 6 Cranbrook, BC

2 out of 5
Motel 6 Cranbrook, BC
910 Cranbrook Street North, Cranbrook, BC

Reviews

7.8

Good

Rating 10 - Excellent. 222 out of 720 reviews" "
Rating 8 - Good. 292 out of 720 reviews" "
Rating 6 - Okay. 116 out of 720 reviews" "
Rating 4 - Poor. 52 out of 720 reviews" "
Rating 2 - Terrible. 38 out of 720 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
Wit was clean and reasonably price
Stayed 1 night in May 2024

10/10 Excellent

Resurrecion

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice and helpful
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean area and nice staff
Stayed 1 night in May 2024

4/10 Poor

Robina, Summerland

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water. Towels and pillow cases dingy off-white. Only 2 pillows. Coffe mugs had coffee stains inside and outside of ccup.
Stayed 1 night in May 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy Y. on May 23, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy Y. on May 23, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Corey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s older but very comfortable. Staff was very friendly.
Stayed 1 night in May 2024
Response from Brand Experience Team on May 21, 2024
Hi CoreyWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, clean rooms, friendly reception and affordable for an overnight hospital appointment.
Stayed 1 night in May 2024
Response from Brand Experience Team on May 21, 2024
Hi Tammy,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Nancy Y. on May 17, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Marion

Will definitely stay again
Stayed 1 night in May 2024
Response from Brand Experience Team on May 15, 2024
Hi Marion, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was efficient and very helpful.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi MichelleWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Property was clean and beds comfortable.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on May 2, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

ju

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 2, 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Myles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had everything we needed including a coffee maker. Temperature was a touch cool but we had extra blankets in the room
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Myles,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean room
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Susan,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Gedeon

Travelled with group
Liked: Cleanliness
No things unique
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Gedeon,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

6/10 Okay

Jana, Kimberley

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It’s comfortable. Nothing fancy. Everything worked. Bed & pillows comfortable. Shower pressure good. And best of all Motel 6 lets your dogs stay for free which is a fantastic perk and makes them a favourite of mine. Only down side no green space close to walk the dogs and it is on the main strip so traffic can be busy.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 19, 2024
Hi Jana,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Drew

Stayed 1 night in Apr 2024

4/10 Poor

Emily

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did an honest review of my stay & the owner didn’t like it so he yelled at me on check out. The room was freezing, wifi is good, staff are polite, no fan in bathroom, very basic cable, fights in the night, bass music in the night, drunk people outside our room. A pile of rocks for the dog to do business- its awful for the puppies. Owner is super rude.
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Emily,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Chris

Travelled with family
Liked: Staff & service, property conditions & facilities
The room and staff were excellent very clean and friendly owner. Unfortunately the occupants next door were smoking drugs outside their door several times throughout the evening which was unpleasant as the smells filled our room
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Chris,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

J Jordan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
staff were nice. bed and bathroom were pretty clean. but room was cold. and heater barely worked and was squeeling. towels suspect. small tv. no elevator for second floor.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 4, 2024
Hi Mike,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

MARTIN

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from sunny on Mar 22, 2024
First of all we are sorry if you were not comfortable during your staying. we need your comment in details.As you know we had about 30 minutes no water owing to city of Cranbrook maintenance and inform you accordingly. also we arranged two more towels as your request.please kindly let us know your positionthanks

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi James, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Dana

Travelled with family
Liked: Amenities
Needed a cheap place to stay with a reputable reputation and this facility lived up to my expectations. Was happy it had a fridge and microwave.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Dana, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable! Dogs are free!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Haley, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there many times and the price is perfect and it's always nice and clean. Bed is very comfortable.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Vicky,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and friendly check in
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 14, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, very clean and neat. Only problem was there were no tea bags in the room and was very cold in room. Took 2 hours to warm up the room. Staff was very friendly and nice.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi PatriceThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Robert

Disliked: Property conditions & facilities
Not enough eminities
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi RobertThanks for your review, we really appreciate the support. Lilith#Team6

6/10 Okay

Kaylene

Travelled with partner
Liked: Amenities
Room could have been cleaner. Coffee grounds left in coffee machine so long mold grew inside.
Response from Brand Experience Team on Feb 6, 2024
Hi Kaylene,We are glad you had a great experience and appreciate your feedback! Lilith#Team6

4/10 Poor

Venessa

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Venessa,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Dale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot water takes up to 90 seconds to come…Jeating system is totally inadequate-At full blast it took literally HOURS to heat the unit to a 20c level…
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Dale,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Shelly, Chico

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Stayed 1 night in Dec 2023

8/10 Good

Deb

Travelled with partner
Liked: Property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Deb,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Dorothy

Travelled with partner
Great value for the price. No carpets which we like because you can see it is clean. Wonderful to have a kitchenette! Perhaps some details on how to keep the heat on. Simple for an overnight enroute to our destination. Thank you
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi DorothyThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Terrance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Richard

Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Lisa

Not one drop of hot water when I wanted to shower
Stayed 1 night in Nov 2023
Response from sunny on Nov 17, 2023
first of all sorry to make you trouble.you checked in around 10:30 pm.if you have problem please inform to front desk we will change room immediately.this morning after getting your review I checked room 242 which you stayed and found quite hot water is ok for your shower. if you need more hot water it will take a little time.I believe your home have same situation-a little take time from boiler.if you give us one more chance to serve you we will meet your request.thanks

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was freezing. Heater did not work at all. A portable heater was provided in the room but it did not work as well.
Stayed 1 night in Oct 2023
Response from sunny on Nov 2, 2023
first we are sorry you to have troubles.now our heating has PTAC equipment-very advanced system.we believe you dont know how to operate.and room that you stayed has no portable heater.also we want you to open your name-not anonymous.thanks for your advise.

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the bathroom and floors were not rugs....
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Susan

Liked: Staff & service
Property is old and shows it's age, seems to be clean but needs some renovations to bring it back to where it should be
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Susan, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced and you get what you pay for. Overall we were pleased.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Jason

Stayed 1 night in Sep 2023

10/10 Excellent

Debi

Really clean for pet friendly hotel. A little noisy off main drag, but a good hotel for one night.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi DebiThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

MAXINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property was aged, it was in good repair and very clean. It was very large with two bedrooms, a living room and kitchenette.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for a quick stay
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Rhonda, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6