- Liked: Cleanliness, staff & service, property conditions & facilities
- Disliked: Room comfort
super tiny room
Book online or call:1-866-500-4938
Arrived for a 4 night stay off season for a family wedding. Noticed several flat surfaces in kitchen and living room had sticky “ glass circles” from previous stay. Signs housekeeper skipped the most basic. I stay in hotels over 125 nights a year and didn’t expect this from this level of property. As we were heading out for the evening I called the desk and said” we are okay for tonight- just call it to housekeeping so they can deal with it in morning “ Next day out early and back at 3. ALL but one towel left in room and not replaced. 80 percent of flat surfaces done...called desk and asked for towels as we had to go out soon- desk said a manager will call”. An hour or so later no call, no towels - we had to go. Retuning very late - still no towels - called desk who told us “ the manager called you... ( apparently message light not working) ..,the desk solution was to move us! We pushed front desk staffer to just bring us towels and we wiped the rest of the flat surfaces ourselves. In discussion at desk next day the staff looked and said they had no record of issue. The offer of free breakfast made by the night staffer wasn’t recorded as well. Note to property- train better. Great location and facilities- just too bad there was a lack of “ being all over it” when a problem arises.