Watermark Beach Resort

We got a "lake view" room with no view of the lake (ground floor behind shrubs & pillars) no sunlight, & no privacy (since workers were constantly passing in front of our windows). The staff moved us, but given that the place was mostly empty, putting us in a crappy room was inexcusable. So, ask for an upper floor room with an actual view, when paying extra for a lake view We've stayed here several times over the past 3 years. The facilities are getting a little worn & stained. Our first room had no shelf unit in the fridge door, table on the balcony of the new room has chunks of the covering peeling off, stained rugs in the halls & chipped paint etc. The location is beautiful enough to make it worth coming back to, though! We also had an issue at check in - since I am disabled & can't stand in one place for very long, my partner usually takes my ID card in to check in, so I am not forced to stand at the desk. This time, the staff member refused to do this for us, insisting it was not policy. She wasn't interested in providing a place for me to sit, either. My partner refused to get me out of the car to stand around after such a long drive, informing her that this has never been an issue in the past 3 years. We suspect the crappy room was revenge for showing the staff member we knew more about how things worked than she did The restaurant was fabulous, as always, & accommodates dietary restrictions very well if given notice. I'd return there even if I stayed elsewhere!