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Reviews of Days Inn & Conference Centre by Wyndham Cranbrook

2.5 out of 5
Days Inn & Conference Centre by Wyndham Cranbrook
600 Cranbrook St N, Cranbrook, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 391 out of 1035 reviews" "
Rating 8 - Good. 370 out of 1035 reviews" "
Rating 6 - Okay. 162 out of 1035 reviews" "
Rating 4 - Poor. 65 out of 1035 reviews" "
Rating 2 - Terrible. 47 out of 1035 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy checkin
Stayed 1 night in May 2024

8/10 Good

Brenda

Travelled with pets, Travelled with partner
Liked: Staff & service
Good breakfast but all around cleanliness was lacking. Beds were good and clean. More detail to upkeep outside. Green spaces would be nice. We travel with a pet and they need more grassy areas.
Stayed 1 night in May 2024

10/10 Excellent

Debbi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very adequate accommodation. Be aware that there is an Indian food restaurant on property and the strong smell of spices permeates the common areas. Well managed breakfast service
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

Trevis, Spokane

Travelled with family and small children
Liked: Staff & service, amenities
Dated, looks like might be in the process of dating alittle
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback. You may not have noticed, but we are in the process of renovating several rooms each week with new windows and patio doors, new curtains, and stripping the wallpaper to paint the rooms. We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 Excellent

Michael, Pullman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Lot's of restaurants and shopping within walking distance
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 Okay

Linda

Travelled with partner
Average stay, free breakfast was fair, room was clean.
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback!

8/10 Good

Doug and Shannon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, couldn’t figure out how to work the tv. Room got quite warm in the middle of the night and AC didn’t work so didn’t have the best sleep. Breakfast was ok, but the orange juice was like drinking coloured water… A theme with this hotels it seems.
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! Sorry for the trouble with the A/C. I will pass on your comments on the breakfast.

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, amenities
Room was clean and price was great
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great bed and pillows, slept well
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 Excellent

Jess

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 Excellent

Gerald

Travelled with family
Open at 2am, which we needed because of our flight
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was right on the highway. Noisy all night long. Staff was not knowledgeable about the area. Good breakfast. Large area for breakfast, probably about 60 or more seats, not just jammed into a small corner like most hotels. Days Inn level of quality and comfort.
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 Okay

Barry

Travelled with family and small children
Liked: Staff & service
There is inadequate parking. The computers were not working. I wanted to print my boarding pass and had to wait another day. The lady at the front desk was very helpful. The shower head had mold on it.
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback. I will pass on your comments.

6/10 Okay

Jenna

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is unique for it's ability to hold onto the originality of the building when it was first built. Aka: the wallpaper is original and falling off or bubbling and being held up with staples. The tv stand is wobbly. The toilet paper was clearly rolled back up after being unrolled and presented like it was new.
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! This is why we have been renovating the rooms over the past few months before the summer arrives with new windows, patio doors, curtains, and stripping the wallpaper to paint the rooms. We look forward to your next visit.

8/10 Good

Dean

Liked: Cleanliness, staff & service
nice but showing it's age
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, comfortable stay
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

Ciindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy afternoon & evening from busy road noise & people in general. Surprisingly it was a pretty night to sleep. Breakfast was typical Days Inn but fresh, hot & well taken care of.
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

Rae-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Room was spacious (king suite). Location was central and parking was easy. Bed was comfortable. Pull out couch was easy to work. Kitchenette was missing essentials like a kettle and dish washing items - cloths, soap. Loud air conditioner and non black out curtains made it hard to sleep.
Stayed 2 nights in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback. I will pass on your comments.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel were clean and stocked well. Staff was friendly. The beds were very comrfotable. The ONLY negative was that they advertised an Omelette station. No Omelette station which they falsy advertised unfortunately , other then that it was a good hot breakfast.
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
! We are glad you enjoyed your stay, and look forward to your next visit with us. The omlettes will return as soon as we can hire a new cook in the breakfast area in June.

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Limited parking. Hotel along very busy street. Strong smell of curry throughout from the restaurant. But, on a more positive note, the rooms were clean and comfortable (although not worth the cost), and the staff were helpful and friendly
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback. I will pass on your comments.

6/10 Okay

Pattie c

Travelled with family
Liked: Cleanliness, staff & service
There is an Indian restaurant in the hotel and our room on the second floor always smelled like curry. It was pleasant when we checked in but it was unpleasant to wake up to it. Also I hadn’t noticed at booking that there was no AC The room was clean though and the breakfast was good
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback. I will pass on your comments.

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely Renovated
Stayed 2 nights in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

David, Powell River

Liked: Staff & service
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 Okay

Sandra

Liked: Staff & service
Very old hotel, not coming back
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback!

8/10 Good

Jeff

Travelled with family, Business traveller
Nice staff clean enough place convenient location only 2 cons were the whole place smelt like you were sleeping in the Indian food restaurant on the first floor and there is no fan or air in the rooms
Stayed 1 night in May 2024
Response from Assistant Manager on May 23, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 Okay

Murray

The current customer rating on Expedia is 8.0. A more accurate rating is somewhere around 7.0. The couch in the room was very dirty. The booking says a queen bed but the beds are doubles not queens. The pictures on Expedia show a much newer and cleaner hotel. This is not actuality. It’s not a horrible place but not what I expected.
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 30, 2024
Thank you for your feedback! The photos were taken after our last major renovation in 2015. We are currently working through our rooms over the winter and for the next month or so to update and refresh as many of the rooms as we can before the summer rush hits.We are in the process of stripping the wallpaper and painting the bathrooms and guestrooms, as well as replacing the old patio doors from the 70's with new energy efficiant doors that do a much better job of blocking the noise. We are also replacing the older pillows, and curtains in the rooms with new ones that will wrap around to the wall giving better light blockage.Please let us know what you think of the refresh when you are back next!

8/10 Good

Perry

Business traveller
Liked: Cleanliness, staff & service
Big, beautiful foyer with inviting fireplace. super friendly staff. Room was clean, bed was comfortable. TV had excellent picture. Room is dated - paint peeling i bathroom. Bring ear plugs unless you like traffic noise if you get a street facing room. Breakfast was decent though eggs were blah. Good selection of eats.
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 30, 2024
Thank you for your feedback! We are actually in the process of refreshing as many of the rooms as we can before the summer rush hits us, including stripping the wallpaper and repainting the bathrooms, and replacing the patio doors and windows for better noise cancellation and energy efficiency.Please let us know what you think when you come back on your next visit.

8/10 Good

Cheryl lee

Business traveller
Liked: Cleanliness, staff & service, amenities
Decent Hotel
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 30, 2024
Thank you for your feedback! We are glad you enjoyed your stay with us, and look forward to your next visit.

4/10 Poor

Thomas

Travelled with partner
No decaf coffee in the room or available at the front desk. Only 2 paper cups in the room for coffee. Asked front desk if they had glasses for wine. Wanted a deposit for the glasses and when presented with the glasses, one glass had dried red wine at the bottom which the fellow told me was the design of the glass. The other glass was filthy! He brought out a third glass and it was just as dirty. What a joke!I will never stay at this place again!!
Stayed 1 night in Apr 2024

6/10 Okay

Rhys

Liked: Staff & service
The rooms are outdated, need to be renovated
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 29, 2024
Thank you for your feedback! We are currently in the process of renovating a few rooms a week as we move closer to the busy summer season. We are stripping the old wallpaper and repainting the rooms, replacing the patio doors from 1971 with new slider doors that are more energy efficient and reduce noise much better, and are replacing the pillows as we go.Please let us know what you think on your next stay with us.

6/10 Okay

Barbara, Vanderhoof

Travelled with partner
Good location. Some upgrades done but more need to be completed
Stayed 3 nights in Apr 2024
Response from Assistant Manager on Apr 24, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us. As you may have noticed, we are in the process of updating many of our rooms; removing the old wallpaper and painting, installing new patio doors, redoing the bathrooms, etc. This will continue all Spring until the busy summer!

10/10 Excellent

Sherry, MAPLE RIDGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic upon entering the hotel lobby. Was greeted right away. Checked in quickly and accurately. Room is a suite with full kitchen, living room, 2 bathrooms and a jacuzzi. Our suite bedroom is spacious and modern. Very impressed
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 24, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 Excellent

Gordon, Wiliams Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place that is conveniently located close to Kootenay Village for when i come to visit my Mom. Good breakfast.
Stayed 3 nights in Apr 2024
Response from Assistant Manager on Apr 24, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us. As you noticed, we have started to refresh and update some of our rooms, and this will continue throughout the Spring as we prepare for another busy summer!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a friendly staff.
Stayed 4 nights in Apr 2024
Response from Assistant Manager on Apr 24, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was nice space but not open in season I stayed
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 17, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.Our seasonal outdoor pool usually opens mid to late May, weather depending. It is still below 0C overnight, so we cannot open it just yet.

10/10 Excellent

Sheri

Quick, friendly check in
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 18, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

laurie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Did not feel safe in the side parking lot near the rear door. Saw a few homeless people hanging around there. I was told there is security cameras there but no staff was around. Complimentary breakfast was good. Lots of food choices and coffee was good. Staff very friendly.
Stayed 3 nights in Apr 2024
Response from Assistant Manager on Apr 17, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 Good

mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice hotel, polite staff
Stayed 2 nights in Apr 2024
Response from Assistant Manager on Apr 16, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 Excellent

J Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice spot. showers are weird on first floor
Stayed 1 night in Mar 2024
Response from Assistant Manager on Apr 15, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

4/10 Poor

Dennis

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Assistant Manager on Apr 16, 2024
Thank you for your feedback. Would you be able to let us know why your stay was not as enjoyable as it could have been?

6/10 Okay

Craig

Business traveller
Liked: Staff & service
The pool was closed which was not advertised, the facility was in a bit of disrepair however the room itself seemed clean. The bathtub would not really drain well, so while showering it filled up with water.
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 10, 2024
Thank you for your feedback. We will have maintenance look at the tub drain.The pool is outside and it is still -5C overnight recently so cannot be used. It is indicated as a seasonal pool and Expedia notes that it open the end of May until early October, weather depending. Perhaps it will be open when you return next.

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Will never go back. Jacuzzi could barely fit one person. Pre authorization on card still not lifted after more than two weeks. Staff was snotty about early check in and also the hold not being lifted. Plus two pre authorizations in same stay. Stay away
Stayed 1 night in Mar 2024
Response from Assistant Manager on Apr 9, 2024
I am sorry you did not enjoy your stay with us. The jacuzzi is not a family sized and designed for 1 person. Your pre-auth was released by us the day you checked out, so I would suggest calling your bank to see when they will return it to you, as it is out of our hands since the day you left. Check in time is 4pm and we do not guarantee early access to your room, although we do try to accommodate when possible at no extra charge for you.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 10, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Assistant Manager on Apr 9, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 Okay

J2

Travelled with family
Liked: Staff & service
The games room is great especially traveling with kids. 👍
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 9, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 Okay

Wenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was okay, needed some cosmetic maintenance done (wallpaper peeling, poorly patched in places, stains that needed to be painted, dresser drawer that wouldn’t stay closed), attention to detail regarding cleanliness in bathroom is needed ( clean the floor behind the bathroom door, hair in sink etc)
Stayed 3 nights in Mar 2024
Response from Assistant Manager on Apr 9, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us. Over the next month we will be doing our "Spring Deep Cleaning", so all of these issues should be addressed before your next stay.

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the breakfast was good, beds were comfy. However at breakfast, they make you ask the staff to put the food on plate vs self serving. That’s a bit awkward for a hotel breakfast. The other thing I didn’t like was the overpowering smell from the Indian restaurant next door. I couldn’t fall asleep for a long time because of this strong smell.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Apr 5, 2024
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us. Perhaps request a room on a higher floor to be further away from the restaurant on the first floor.