2/5 Poor
Verified traveller
3 Feb. 2020
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely NOT what the are showing on photos.
Stayed 3 nights in Jan 2020
Overview of Sol Cayo Guillermo - All Inclusive
Photo gallery
Guests rated this property 2.3/5 for cleanliness.
Popular amenities
- Pool
- Breakfast included
- Parking included
- Pet Friendly
- All-inclusive
- Air conditioning
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
Explore the area
Cayo Guillermo Beach2 min walk
Cayo Guillermo Marina4 min drive
Cayo Coco Beach34 min drive
Cayo Coco (CCC-Jardines del Rey)37 min drive
Choose dates to view prices
About this area
Cayo Guillermo
Located in Cayo Guillermo, Sol Cayo Guillermo - All Inclusive is on the beach. Local points of interest include Cayo Guillermo Beach and Cayo Guillermo Marina.
View in a map
What's nearby
- Cayo Guillermo Beach - 2 min walk
- Cayo Guillermo Marina - 4 min drive
- Cayo Coco Beach - 34 min drive
- Laguna la Redonda - 70 min drive
Restaurants
- Don Guillermo — 1 min walk
- El Conuco — 1 min walk
- Media Luna — 7 min drive
- Bar Coco Loco — 7 min drive
About this property
All-inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Stay Safe with Meliá (Meliá)
Social distancing
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.
Property amenities
Internet
- Available in some public areas: Dial-up Internet
Parking and transportation
- Free uncovered self parking
Food and drink
- Free buffet breakfast available daily 7 AM–10 AM
- 4 restaurants and 1 coffee shop/café
- 2 beach bars, 2 poolside bars and 5 bars/lounges
- Free daily reception
- Room service available
Things to do
- Aerobics classes
- Arcade/game room
- Beach volleyball
- Billiards/pool table
- Bowling alley
- Canoeing
- Children's pool
- Fitness center
- Kayaking
- Outdoor pool
- Outdoor tennis court
- Playground
- Sailing
- Sauna
- Scuba diving
- Shopping
- Snorkeling
- Spa services
- Tennis
- Volleyball
- Windsurfing
- Yoga classes
Family friendly
- Arcade/game room
- Babysitting/childcare (surcharge)
- Bowling alley
- Children's club
- Children's pool
- Dry cleaning service
- Grocery/convenience store
- Laundry facilities
- Outdoor pool
- Playground
- Refrigerator
- Snack bar/deli
Conveniences
- Front-desk safe
- Gift shop/newsstand
- Grocery/convenience store
- Library
- No elevators
Guest services
- 24-hour front desk
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Porter/bellhop
- Tennis lessons
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- Spanish
Business services
- Computer station
Outdoors
- Beachfront location
- Garden
- Picnic area
- Pool sun loungers
- Pool umbrellas
- Terrace
Spa
- Massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Linens
Bathroom
- Bidet
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shower
- Towels
Entertainment
- 19-inch TV
- Satellite channels
Food and drink
- Free bottled water
- Refrigerator
Outdoor space
- Balcony or patio
More
- Connecting rooms available
- Iron/ironing board
- Phone
- Safe (surcharge)
See similar properties
Policies
Check-in
Check-in from 3:00 PM - midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Renovations and closures
This property is closed from April 22 2020 to September 30 2020 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets stay free
1 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Late check-out fee: USD 7 (subject to availability)
- An in-room safe is available for an additional fee
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Property is also known as
Sol Cayo Guillermo All Inclusive All-inclusive property
Sol Cayo Guillermo All Inclusive
Sol Cayo Guillermo Inclusive
Sol Cayo Guillermo - All Inclusive Cayo Guillermo
Sol Cayo Guillermo - All Inclusive All-inclusive property
Frequently asked questions
2.6
2.3/5
Cleanliness
3.0/5
Staff & service
0.0/5
Amenities
2.4/5
Property conditions & facilities
4/5 Good
Brett
14 Feb. 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Cuba
Stayed 7 nights in Feb 2019
5/5 Excellent
George, Toronto
14 Aug. 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
3/5 Okay
Luca
Travelled with group
2 Jan. 2020
Stayed 3 nights in Dec 2019
1/5 Terrible
Pablo
30 Dec. 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
la peor experiencia hotelera de mi vida
Stayed 3 nights in Dec 2019
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