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Paradisus Cancún – All Inclusive

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Luxury
5.0 star property
9.2

Wonderful

Luxury all-inclusive property near El Rey Ruins

Located close to Museo Maya Trailhead and Luxury Avenue Shopping Mall, Paradisus Cancún – All Inclusive provides a golf course, a swim-up bar, and a beach bar. Indulge in a facial, a deep-tissue massage, and a manicure/pedicure at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the health club; the property also has a poolside bar, a terrace, and shopping on site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Popular amenities

  • All-inclusive
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

  • Lagoon view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Premium Two Bedrooms Master Suite

Premium Two Bedrooms Master Suite | Balcony

Premium Two Bedrooms Master Suite

  • Lagoon view
  • 1097 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 2 Double Beds and 1 King Bed
  • Free WiFi

View all photos for Premium Suite Sunset View

Premium Suite Sunset View

Premium Suite Sunset View

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 559 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Reserve Adults Only Master Suite - Ocean View

View from room

The Reserve Adults Only Master Suite - Ocean View

  • Ocean view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Reserve Suite Sunset View Adults Only

View from room

The Reserve Suite Sunset View Adults Only

8.8 out of 10
Excellent
(5 reviews)
  • Lagoon view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for The Reserve Adults Only Suite - Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite - Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only | Living room

The Reserve Master Suite Sunset View Adults Only

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite Ocean View

Family Concierge Suite Ocean View

Family Concierge Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Governor Suite

Governor Suite

Governor Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Suite Sunset View

50-inch LED TV with cable channels, books

Family Concierge Suite Sunset View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Junior Suite Sunset View

Family Concierge Junior Suite Sunset View | View from room

Family Concierge Junior Suite Sunset View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Two Bedroom Sunset View

Family Concierge Two Bedroom Sunset View | View from room

Family Concierge Two Bedroom Sunset View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Two Bedroom Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Two Bedroom Ocean View

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Sunset View

Junior Suite Sunset View

Junior Suite Sunset View

7.6 out of 10
Good
(123 reviews)
  • Lagoon view
  • 474 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

8.0 out of 10
Very good
(43 reviews)
  • Ocean view
  • 474 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only

9.0 out of 10
Wonderful
(15 reviews)
  • Lagoon view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Reserve Adults Only Junior Suite - Ocean View

The Reserve Adults Only Junior Suite – Ocean View

The Reserve Adults Only Junior Suite - Ocean View

8.0 out of 10
Very good
(11 reviews)
  • Ocean view
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

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About the area

Located on the beach, Paradisus Cancún – All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Luxury Avenue Shopping Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Museo Maya Trailhead. El Rey Ruins and Teatro de Cancún are two other places to visit that come recommended. Discover the area's water adventures with jet skiing, kayaking, and scuba diving nearby, or enjoy the great outdoors with ecotours. Visit our Cancun travel guide
Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500

What's nearby

  • Aquaworld
    Aquaworld
    5 min walk - 0.4 km
  • Nichupté Lagoon
    Nichupté Lagoon
    5 min walk - 0.4 km
  • Ballenas Beach
    Ballenas Beach
    16 min walk - 1.4 km
  • Aerial view of Iberostar Selection Hotel garden and Laguna Nichupte Lagoon in Cancun, Quintana Roo QR, Mexico.
    Iberostar Cancun Golf Course
    4 min drive - 2.5 km
  • Oasis Arena
    14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN)
    18 min drive

Restaurants

  • Tatish Restaurant
    11 min walk
  • Cevicheria Condesa
    9 min walk
  • Chambao
    8 min walk
  • McDonald's
    6 min walk
  • Rosato
    9 min walk

About this property

Paradisus Cancún – All Inclusive

  • Luxury all-inclusive property near El Rey Ruins
  • Located close to Museo Maya Trailhead and Luxury Avenue Shopping Mall, Paradisus Cancún – All Inclusive provides a golf course, a swim-up bar, and a beach bar. Indulge in a facial, a deep-tissue massage, and a manicure/pedicure at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the health club; the property also has a poolside bar, a terrace, and shopping on site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
  • Other perks at this property include:
    • 4 outdoor pools and a children's pool, along with cabanas, sun loungers, and pool umbrellas
    • Free self parking
    • An area shuttle, express check-out, and babysitting (surcharge)
    • 4 outdoor pickleball courts, a 24-hour front desk, and luggage storage
    • Guest reviews give top marks for the family-friendly amenities, beach locale, and pool
  • Room features
  • All 773 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
  • More conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Rainfall showers, eco-friendly toiletries, and hair dryers
    • 50-inch LED TVs with cable channels
    • Wardrobes/closets, daily housekeeping, and desks

All-inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and select beverages included
    • Premium alcoholic beverages included
    • Room service during certain hours (limited menu)
    • In-room minibar (all beverages included)

Land activities

    • Fitness facilities
    • Tennis
    • Kids club

Lessons/classes/games

    • Aerobics
    • Cooking
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Gastro Hall
  • Kao
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pickleball courts
  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Paradisus Cancún – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Cancún – All Inclusive?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Paradisus Cancún – All Inclusive on Jun 20, 2026 start from CA $675, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Cancún – All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Paradisus Cancún – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Paradisus Cancún – All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Cancún – All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include tennis, aerobics classes, cooking classes, and more.

Where is Paradisus Cancún – All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Museo Maya Trailhead, Luxury Avenue Shopping Mall, and El Rey Ruins. La Isla Shopping Mall and Teatro de Cancún are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Paradisus Cancún – All Inclusive Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 78 out of 109 reviews
Rating 8 - Good. 20 out of 109 reviews
Rating 6 - Okay. 4 out of 109 reviews
Rating 4 - Poor. 5 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

Reviews

Verified

10/10 Excellent

Curstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive, very clean resort! Food was good for an all inclusive!
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, pool was great, and staff was very helpful. Julie from guest services was especially helpful during our stay. Had a great time!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Sulamita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 6 days and I wish I could have stayed longer. The resort is absolutely stunning and the rooms were so nice! The staff is very very kind, helpful, polite and just make the experience ever better! Is most definitely in my top favorite places I have stayed.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierges, Galindo and Natalia were very efficient with their care and with making reservations with amazing restaurants. The hotel rooms were clean and the staff were all welcoming.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable pool and excellent staff
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Liza Pius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, staff is good.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! We loved everything and especially the coffee shop and the ice cream place They are very thoughtful! They gave us a handmade gift before we left!!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 service. Amazing beach view suite. Room cleaned twice a day. Amazing staff. Great pool/beach.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing! Staff was so friendly and welcoming. Loved it so much
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Cristopher Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was 5 foot deep with plenty of space, swim up open bar and slides for children in the pool for kids. Beautiful resort, the staff was amazing all kind and very helpful.Rooms were cleaned and organized we were given fresh towels everyday also a restock on snacks and water if we were running low on the items.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Jesus Jovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this all-inclusive resort and had a wonderful experience overall. The property was beautiful, clean, and very well maintained. The staff throughout the resort were friendly, attentive, and always willing to help, which made our stay even more enjoyable. The food options were excellent with a good variety of restaurants and cuisines to choose from. We especially enjoyed the fresh breakfast selections and evening dining experiences. Drinks were consistently good, and service around the pool and beach was fast and welcoming. The rooms were comfortable, spacious, and cleaned daily. Overall, this was a relaxing and enjoyable vacation, and we would definitely consider returning in the future. We would recommend this resort to couples, families, or anyone looking for a stress-free all-inclusive getaway.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, if anyone gets credit. It’s all the Steph the waiters, concierge, front desk, housekeepers. Everyone is so kind and friendly.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly exceeded expectations, the varieties of restaurant was great with plenty of staff did not have to wait to be helped, extremely happy with our stayed. Roger
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Denise Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Paradisus Cancun resort and it was amazing. From the wonderful staff at the pool bar - Mitchel, Carlos, Juan and Isaie - kept our cups filled to the awesome entertainment at night by Giovanni (he is a vibe :), to the relaxing spa treatment with Ruth who was so accommodating and Daniela who gave the best 75minute massage to our concierge Carlos and newbie Jefferson to the front desk staff Janet. It was a perfect vacation for my family. Will definitely go again!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time and experience! All the staff was great specially Aurelio, Victoria, Vyenna, Edgar, jorge with the activities. The room service was great. Our air consditioner was not working the first 2 days but they were so quick to check and fix it. The only downside we had was that everything closed too early and we don’t want to go every night to the strip at a club. We mainly wanted to enjoy our time at the resort.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Loved this place! We will be back for sure. We go to Cancun ALOT! :-) … and we have stayed at many resort. This is now in our top 3 for sure. It has been recently renovated and everything is new, clean, and nice! Pool is great for kids and adults too. We loved our beach facing Canabas! Food at the speciality restaurants is delicious! If you can upgrade to the concierge level… it is totally worth it. We had Galdino and Natalia help all throughout and it was so convenient! They set us up with a Sunset cruise that we had never done in our trips to Cancun… it was phenomenal to watch the sunset on the Lagoon on a boat. If you decide on this resort, you will love it! Overall 5 Stars!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities
The concierge Omar was excellent. What stood out most about Omar was his personalized approach—they remembered our preferences and anticipated our needs before we even had to ask. Omar’s knowledge of the resort and surrounding area was impressive, and they offered great suggestions that made our trip even more memorable. Communication was always prompt, whether in person or via phone/message, which made planning incredibly convenient. Overall, the concierge service specially Omar exceeded expectations and played a huge role in making our vacation relaxing and enjoyable. I would highly recommend taking advantage of their services if you stay here.
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful place the view is amazing however did not like that the golf course wasn’t open to the guests for whatever reason, the bar at the hotel closed at 11 so at that time it’s kind of like ok time to go to sleep the pool bar closing at 5 or 6 is also not to my liking.Also first day we got there my group goes to the pool bar we hadn’t even had 1 drink when I asked for 5 shots one for each person in my group and I was denied getting a shot due to a random lady that I didn’t know being drunk I’m all for cutting people off if they’re too wasted but what did that have to do with us we had literally just asked for our first drink of the day. Also the food itself not the best but not the worst overall I give the place a 6.5 out of 10 nice place to relax and get away but could definitely do way better in many aspects
Stayed 4 nights in May 2026
Verified

8/10 Good

Michiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. We stayed for 4 nights as a family of 4 (ages 8 and 9 + parents). 2. The zoning was cleverly executed; the areas for families with children and exclusively for adults allowed us to enjoy a relaxing stay. 3. The kids club staff were amazing, and our kids loved the diverse activities - water play, ancient instruments, art craft, dance, and more. I felt very secure to leave my kids, and they wanted to go back again and again. It was the perfect balance for a restful stay for parents. 4. The only downside was mosquitoes. My daughter was bitten 12 times, my son 5 times, and my husband and I were each bitten 4 times, mainly inside the building. And this happened despite my diligent application of insect repellent from the evening onwards, and even though I used a mosquito repellent inside the room. This was partly due to the season, and perhaps also because we stayed in a first-floor room. 5. Overall, my impression is that—with its magnificent scenery, pleasant staff, tastefully renovated building, and dining that offers good value for the price—this is a place I would happily recommend to my friends and their families.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great trip at Paradisus, especially considering the resort had only been reopened for a few days. What we liked: the inside of the resort is beautiful and looks even better at night. The pool is enormous and never felt crowded, even when activities were ongoing. The beach runs the full length of the property, with ample space to enjoy either the sand or sea. The staff were courteous and quick to respond to any requests. Extra credit to the pool bar bartenders who gave equal attention to kids and adults. Our kids loved swimming up and having a frozen drink in their hands in just a few minutes. All of the pool chairs having cushioning was a huge plus, these were some of the most comfortable loungers we’ve experienced anywhere. What we’d change: the pool chair “reservations” of early risers taking chairs with only towels early in the morning meant few, if any chairs were available by 10am. Fortunately I’m an early riser and was able to reserve as well, but wish there was a more equitable system/policy that lets late sleepers or afternoon arrivals a place to settle. The food is only ok, not great. Fresh sliced tacos were very enjoyable, but everything else was only so-so. it seemed like the buffet needed more frequent replenishment; I assume this will get better as staffing levels reach normal operating capacity. We ate at capella, blue agave and zesty - we liked blue agave the most, the others were kind of like the buffet, ok but not great.
Lobby at night
Ocean view junior suite. Huge balcony with great views
View of main pool from balcony
Stayed 4 nights in Apr 2026
Verified

8/10 Good

hamid

Liked: Cleanliness, staff & service, property conditions & facilities
The amazing staff and the beautiful property. The views of the ocean are stunning, and the pools are great, with plenty of options to relax and enjoy the atmosphere. I would like to give a special mention to Alica, the manager, who was incredibly kind and helpful. I faced a few issues with my room and some situations during our stay, but she handled everything with respect and understanding. The team acknowledged the concerns and genuinely tried their best to resolve them, which I really appreciated. That said, there are a few areas where improvement is needed. Some of the rules regarding the Bali bed were not clearly explained, which led to confusion. The concierge service could also be more proactive and knowledgeable for families to avoid unnecessary back-and-forth. Regarding the catering, I believe there is definitely room for improvement. My expectations for the meals were higher, as the food was generally just average. The temperature of the dishes was not always consistent, and at the omelet station, the same oil seemed to be reused, with omelets sometimes coming out dry. The level of professionalism among some of the kitchen staff could also be improved. Additionally, the spa prices felt unnecessarily high even expensive that Us and did not quite make sense compared to the overall experience other places!!!. This is definitely an area the resort should review and improve to better match guest expectations.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room best staff
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Beatriz Jenny Ascarruz Herrera De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and service a lot! They were very helpful, friendly and welcoming all the time. All the hotel was very clean and the pool staff always make you enjoy your vacation with their attention. I recommend this hotel.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Paradisus! Immediately upon arrival the staff were so incredible and friendly. Our room was so gorgeous! Felt like it was straight out of a travel magazine. The room was clean and the beds were comfortable! The cleaning staff set out the cutest robes and slippers for our boys. It was adorable! The food was great! We ate mostly at the Gastro Hall buffet because it was easy with the kids. So many good options! We frequented the 24/7 ice cream shop a few times a day, which was a total hit for the kids! The kids pool is great. We had so much fun swimming! I would recommend this resort 1000x. We’ll definitely be back!
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Gabriel Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at Paradisus Cancun! The resort is beautiful, the atmosphere is relaxing, and the service has been fantastic from start to finish. The staff truly made us feel welcomed and cared for throughout our stay. We’re so grateful for such a memorable vacation and would gladly come back again!
Stayed 4 nights in May 2026