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Moon Palace Nizuc - All inclusive

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Primary image
On the beach, white sand, sun loungers, beach umbrellas
Waterslide
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Overview of Moon Palace Nizuc - All inclusive

VIP Access

Moon Palace Nizuc - All inclusive

4.5-star property

4.1/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500

Explore the area

  • Popular LocationMoon Palace Golf Club19 min walk
  • Popular LocationXoximilco11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
  • Popular LocationRiviera Cancun Golf Resort25 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Cancun

Located in Cancun, Moon Palace Nizuc - All inclusive is near the airport and on the beach. Maya Cancun Museum is a cultural highlight and some of the area's popular attractions include Ventura Park Cancun and Aquaworld. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park, or check out an event or a game at Andres Quintana Roo Stadium. Be sure not to miss outdoor adventures like ziplining, skydiving, and ecotours.

What's nearby

  • Moon Palace Golf Club - 19 min walk
  • Xoximilco - 11 min drive
  • Ventura Park Cancun - 14 min drive
  • Cancun Country Club - 14 min drive
  • Riviera Cancun Golf Resort - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • Bugambilias - 8 min walk
  • Momo - 8 min walk
  • Los Caporales - 13 min walk
  • Los De Pescado - 10 min drive
  • Johnny Rockets - 15 min drive

About this property

Moon Palace Nizuc - All inclusive

4.5-star luxury property by the ocean
Take advantage of a free breakfast buffet, 27 holes of golf, and 2 swim-up bars at Moon Palace Nizuc - All inclusive. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach umbrellas. Treat yourself to a Thai massage, a manicure/pedicure, or aromatherapy at the onsite spa. The onsite Mexican cuisine theme restaurant, Caporales, features pool views. Free in-room WiFi is available to all guests, along with 2 poolside bars and a grocery/convenience store.
Additional perks include:
  • 2 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a water dispenser, and a banquet hall
  • Wedding services, multilingual staff, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 709 rooms feature comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and laptop-compatible safes.
More amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with rainfall showers and separate tubs/showers
  • 47-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Caporales
  • Arrecifes
  • Manglar
  • The Pub
  • Sweet & Coffee

Things to do

  • 27 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Lifeguards on site
  • Playground
  • Private picnics
  • Shopping
  • Tennis

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessions with a pro
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 36 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool access ramp on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 47-inch Smart TV
  • Digital channels
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Slippers
  • Turndown service
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

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Frequently asked questions

Does Moon Palace Nizuc - All inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Moon Palace Nizuc - All inclusive?

As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at Moon Palace Nizuc - All inclusive on Oct 10, 2022 start from CA $441.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Nizuc - All inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Nizuc - All inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Nizuc - All inclusive?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Moon Palace Nizuc - All inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Moon Palace Nizuc - All inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace Nizuc - All inclusive located?

This Cancun property is on the beach, 8 mi (12.9 km) from Ventura Park Cancun, and within 16 mi (25 km) of Delfines Beach and Maya Cancun Museum. El Rey Ruins and Aquaworld are also within 16 mi (25 km).

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 149 out of 260 reviews
5 - Excellent 57%
Rating 4 - Good. 49 out of 260 reviews
4 - Good 19%
Rating 3 - Okay. 26 out of 260 reviews
3 - Okay 10%
Rating 2 - Poor. 16 out of 260 reviews
2 - Poor 6%
Rating 1 - Terrible. 20 out of 260 reviews
1 - Terrible 8%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.4/5

Eco-friendliness

4/5 Good

Adrian, Mattapan
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is safe, clean and beautiful. The staff is very friendly and helpful. The rooms are clean and well put together. The all inclusive option is great and the room service is the best you can ever get. I will recommend this place to others (family) for vacation stay.
Stayed 4 nights in Sep 2022

5/5 Excellent

Eliseo
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service
Stayed 3 nights in Sep 2022

5/5 Excellent

Genesis
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place. All the employees are great people
Stayed 3 nights in Sep 2022

3/5 Okay

Maria
Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I like the pools the food and the services on the restaurants, specially if you to the Caporales restaurant there is a server that he's name is Fernando … He will always welcome you with the best actitud and a smile friendly service! Otherwise the place is not good for the price we paid! Also the lady who goes everyday to clean the rooms did an awful job in our room every day so it was a bad experience especially with the beach.. we went to Cancun to enjoy the beach and in moon palace you can’t even get close to the beach because 1st the water smells bad, 2nd the water is dark brown color with all the see weed that is around so a big 0 for that! Also be careful with those guys dressed in brown pants and green shirts because they trick you taking you to the moon palace the blanc for a free passes to go there but they also take you to sell you a membership that the price is insane for the benefits that you supposedly get! So bad bad experience there!
Stayed 6 nights in Sep 2022

5/5 Excellent

Priscila
Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful amazing place.
Stayed 4 nights in Sep 2022

5/5 Excellent

vivian
Travelled with family and small children