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Stayed 4 nights in Dec. 2019
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Reviews
Wonderful
385 reviews
Amenities
- Pool
- Free WiFi
- Breakfast included
- Free parking
Map
Carretera Garrafon, Vista Alegre K.M. 4.5 SM, 8 Mza. 62, Isla Mujeres, QROO
What's nearby
- Garrafon Natural Reef Park
- 2 min walk
- Dolphin Discovery
- 3 min drive
- Cancun Underwater Museum (Isla Mujeres)
- 3 min drive
- Isla Mujeres, Quintana Roo (ISJ)
- 7 min drive
Choose dates to view prices
Book online or call:
1-866-500-4938Deluxe Room, 1 King Bed, Jetted Tub, Pool View
Room Amenities
- Sleeps 2
More detailsConcierge Level
Room Amenities
- Ocean view
- Sleeps 2
More detailsDeluxe Room, Jetted Tub, Resort View
Room Amenities
- Resort view
- Sleeps 2
More detailsDeluxe Room, 1 King Bed, Jetted Tub, Ocean View
Room Amenities
- Ocean view
- Sleeps 2
More details
About this area
Isla Mujeres
Located in Isla Mujeres, Isla Mujeres Palace Couples Only All Inclusive Resort is on the beach. Dolphin Discovery is a popular attraction and the area's natural beauty can be seen at Garrafon Natural Reef Park and Norte Beach. Tortugranja Turtle Farm and Parque de los Suenos are also worth visiting.
What's nearby
- Garrafon Natural Reef Park - 2 min walk
- Dolphin Discovery - 3 min drive
- Cancun Underwater Museum (Isla Mujeres) - 3 min drive
- Norte Beach - 9 min drive
- El Rey Ruins - 85 min drive
Restaurants
- Where to eat
- Azul Restaurant – Poolside restaurant offering international cuisine. Serves breakfast and lunch daily.
- Lobby Bar – Ocean-view lobby lounge. Open daily.
- Pool and Snack Area – Diner with a bar. Open daily.
About this property
All-inclusive details
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self parking
Free valet parking
Return airport shuttle (surcharge)
Free ferry terminal shuttle
Food and drink
Free full breakfast available daily 6:30 AM–11:30 AM
All buffet and à la carte meals, snacks and beverages included
2 restaurants
1 swim-up bar, 1 poolside bar and 1 bar
24-hour room service
Things to do
24-hour fitness centre
Beach volleyball
Free bike hire
Full-service spa
Kayaking
Outdoor pool
Scuba diving
Shopping
Snorkelling
Volleyball
Family friendly
Dry-cleaning service
Corner/local shop
Laundry facilities
Outdoor pool
Snack bar/deli
Conveniences
ATM/banking services
Lift
Free newspapers in reception
Gift shop/newsstand
Corner/local shop
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services
Languages spoken
English
Spanish
Business services
24-hour business centre
1 meeting room
Computer station
Outdoors
Beach loungers
Beach umbrellas
Beachfront location
Garden
Marina on-site
Pool sunloungers
Rooftop terrace
Spa
3 treatment rooms
Couples treatment room(s)
Massage - hot stone
Massage/treatment rooms
More
Beach towels
Smoke-free property
TV in reception
Room amenities
Bedroom
Air conditioning
Blackout drapes/curtains
Bathroom
Bathrobes
Free toiletries
Hairdryer
Jetted bathtub
Separate bathtub and shower
Entertainment
47-inch smart TV
TV/satellite channels
iPod dock
premium channels
Food and drink
Coffee/tea maker
Free bottled water
Free minibar
Outdoor space
Balcony
More
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Slippers
Turndown service
Policies
Check-in
Check-in between 3 PM - 11:30 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Pets
- Pets not allowed
Children and extra beds
- This property welcomes adults only.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
We should mention
This property offers transfers from the ferry terminal (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms.
Property is also known as
- Isla Mujeres Palace Couples All Inclusive Resort
- Isla Mujeres Palace Couples All Inclusive
- Palace Couples All Inclusive
- Isla Mujeres Couples Inclusiv
- Liked: Staff & service, amenities, property conditions & facilities
They did not upgrade until I asked. I expected that they would be upgrading the room without any requests from me.
Stayed 2 nights in Dec. 2019
- Liked: Cleanliness, staff & service, property conditions & facilities
I liked : Courteous smiling staff Beautiful clean room Beach Pool restaurant Value No kids Checkin and out was smooth I didn’t like: Main dining room food was underwhelming. Buffet was mediocre. Menu was repetitive, didn’t taste very good and often out of items. Service in main dining room - servers were very nice but often distracted. For example, they would pour coffee...I’d ask for milk and they would forget to bring it. Entertainment was poor. Would be nice if they brought in a band, maybe some dancing, etc.
Stayed 6 nights in Nov. 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I both felt very special with all the attention to detail and service of those working. Some of the most gracious and happy staff we have experienced at any resort! We were especially grateful for the extreme service that resort management and chefs offered. They were so conscientious and helpful to accommodate food allergies. We were so surprised to have staff reach out to discuss meals and provide dining options across the property. Other guests even commented how impressive it was!
Stayed 2 nights in Nov. 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was clean and quiet. All staff were very pleasant. Food was delicous and the room was great. Its an Ocean front property. The Ocean there is calm.
Stayed 5 nights in Nov. 2019
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