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ibis Cancun Centro

3.0 star property
Comfortable hotel, a short walk to Plaza Las Americas

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for ibis Cancun Centro

Exterior
Shower, eco-friendly toiletries, hair dryer, towels
Lunch and dinner served, Regional cuisine
Shower, eco-friendly toiletries, hair dryer, towels
Bar (on property)

Reviews

8.0

Very good

Popular amenities

  • Bar
    BarBar
  • Parking available
    Parking availableParking available
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Breakfast available
    Breakfast availableBreakfast available
  • Housekeeping
    HousekeepingHousekeeping
  • 24/7 front desk
    24/7 front desk24/7 front desk

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504
  • Popular LocationDubai Palace Casino5 min walk
  • Popular LocationPlaza Las Americas6 min walk
  • Popular LocationPlaza 283 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)15 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Good price and location
Alessandra
Jul. 9, 2024
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About the area

Cancun

ibis Cancun Centro is located in Downtown Cancun, a neighborhood in Cancun with great shopping. Ultramar Ferry Puerto Juárez and Moon Palace Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Xoximilco and Ventura Park Cancun are not to be missed.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Dubai Palace Casino - 5 min walk
  • Plaza Las Americas - 6 min walk
  • Plaza 28 - 3 min drive
  • Las Palapas Park - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Chili's - ‬7 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Toks - ‬8 min walk

About this property

ibis Cancun Centro

Hotel located in Downtown Cancun
Located close to Plaza Las Americas, ibis Cancun Centro provides a shopping mall on site, dry cleaning/laundry services, and a bar. The on-site restaurant offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and airport drop-off service (surcharge)
  • Smoke-free premises, luggage storage, and a 24-hour front desk
  • Tour/ticket assistance, a TV in the lobby, and multilingual staff
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 190 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Plasma TVs with satellite channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Covered self parking on site (MXN 100 per stay)
  • Covered valet parking on site (MXN 100 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 229 for adults and MXN 229 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (71 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 300 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome
Welcoming dogs only

Children and extra beds

Children are welcome
13 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 229 for adults and MXN 229 for children
  • Airport shuttle fee: MXN 500 per vehicle (maximum occupancy 4)
  • Covered self parking fee: MXN 100 per stay
  • Covered valet parking fee: MXN 100 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 300 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

Frequently asked questions

Is ibis Cancun Centro pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of MXN 1000 per stay and a fee of MXN 300 per pet, per night.

How much does it cost to stay at ibis Cancun Centro?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at ibis Cancun Centro on Aug 18, 2024 start from CA $57.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ibis Cancun Centro?

Self parking is available for MXN 100 per stay. Valet parking is available for MXN 100 per stay.

What time is check-in at ibis Cancun Centro?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at ibis Cancun Centro?

Check-out is at noon.

Does ibis Cancun Centro provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 500 per vehicle applies.

Where is ibis Cancun Centro located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of Royal Yak Casino and Sports Book and Plaza Las Americas. Amerimed Hospital and Dubai Palace Casino are also within 10 minutes.

ibis Cancun Centro Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 465 out of 1062 reviews" "
Rating 8 - Good. 301 out of 1062 reviews" "
Rating 6 - Okay. 128 out of 1062 reviews" "
Rating 4 - Poor. 81 out of 1062 reviews" "
Rating 2 - Terrible. 87 out of 1062 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arash

Disliked: Staff & service, amenities, property conditions & facilities
Nono
Stayed 1 night in Jul 2024

6/10 Okay

Timmie

Travelled with partner
Very small shower and toilets
Stayed 1 night in Jul 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location
Stayed 1 night in Jul 2024

2/10 Terrible

Jorge

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff not knowledgeable about services didn’t accommodate to our request the receptionist gave us one bed small room uncomfortable
Stayed 1 night in Jul 2024

10/10 Excellent

Karen, SAN DIEGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitivamente lo recomiendo, cerca de aeropuerto, cerca de plaza comercial donde tienen mucha comida, un pequeño Walmart en el primer piso, valley parking etc El cuarto es pequeño pero cómodo y tranquilo
Stayed 1 night in Jun 2024

6/10 Okay

Habib

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not let them order you a taxi, they have a way of double charging you. Taxi they ordered for me charge me twice and extremely high. Uber was 280 pesos to the airport when i checked, and taxi charge 650 pesos from me. They will ask you to use card for payment and claim it doesn't go through. It showed a different cab company charged you on ur bank history, and they show you their transaction which doesn't have nothing on. I had to go to the atm to pay her 650 pesos. Just so you know, go with cash ONLY!
Stayed 1 night in Jun 2024

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Nelson

Travelled with family
Liked: Staff & service
There's an odd smell in the room. Like the air conditioner couldn't remove the humidity out of the room.
Stayed 1 night in Jun 2024

8/10 Good

Maria del Carmen

Stayed 2 nights in Jun 2024

8/10 Good

MARCO

Stayed 1 night in Jun 2024

6/10 Okay

Khadijah

Travelled with family
Liked: Staff & service
Disliked: Amenities
Check in was incredible easy and I appreciated the hotel holding our bags. However, we weren’t provided enough towels during our stay and there was a huge hiccup with reserving the room. We were promised a double room as that was what o ordered online. However we received the smallest room and was told that’s all they have. The front desk representative wasn’t willing to accommodate or help out.
Stayed 1 night in May 2024

10/10 Excellent

Diana, norristown

Liked: Cleanliness, staff & service, property conditions & facilities
súper close to shopping and eating places
Stayed 1 night in May 2024

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Chanel

Business traveller
Disliked: Cleanliness, property conditions & facilities
I did not want to write a review at all but this is my second time staying at this property within a month and figured it would be a better experience the second time around. It definitely was not and honestly the way I feel, I would like a refund. The check in is always the same, usual formalities. The room is the problem, this doesn’t seem like a place to fix the issue if you say the room is not okay. The first time I stayed, the room was dirty, I went out to buy cleaning supplies like wipes, to just do what I can. I also payed for breakfast for All the days I was there and it was never on my lodging info when I checked in, nor was I refunded. I know for a fact that I paid for it. My second time, which was basically 2 days ago, when I checked in the room, it smelled moldy and was wet everywhere, I left the room and went out to spend time outside, just to see if it would dry by the time I come back; because maybe they just cleaned before I got there, and maybe the smell was from a mop or something. Wrong, the floors was still wet and the smell was terrible. So I thought to myself “ it’s only 1 night, let’s turn the AC on see if that helps a bit”. Wrong move, the AC was broken I have a video of how it sounds when you turn it on and pictures with time stamps of the floor still being wet. It was the most uncomfortable sleep, it was stuffy and hot. I gave it 2 chances. I’m not a fussy traveler, life happens. However, I will not stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Edilto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was A-ok!!!
Stayed 2 nights in May 2024

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities
Por el valor-calidad- servicio, excelente!
Stayed 3 nights in May 2024

6/10 Okay

Rafael, Sunnyvale

Stayed 1 night in Apr 2024

8/10 Good

Temesghen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 7 nights in Apr 2024

2/10 Terrible

Oliver

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba sucio,la atención del personal buena pero muy ruidoso
Stayed 1 night in Apr 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient centric
Stayed 1 night in Apr 2024

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Wanda Lorraine

Liked: Staff & service, amenities
Dining menu very limited. Breakfast was not what international visitors would likely eat. Staff was very nice. Time for room service or even for dining could be re-thought. Tv service in English
Stayed 8 nights in Apr 2024

8/10 Good

Antoine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was great, staff, location etc. One important thing to change are the towels, they are falling in pieces and that is appropriate for a Hotel. Many towels in a very bad condition.
Stayed 11 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

General hotel information

Reasons to Book
Spacious Rooms & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.0