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ibis Cancun Centro

Photo gallery for ibis Cancun Centro

Double Room, 2 Double Beds | Desk, blackout drapes, free WiFi, bed sheets
Lunch and dinner served, regional cuisine
Shower, hair dryer, towels
Bar (on property)

Overview of ibis Cancun Centro

UNESCO Sustainable Travel Pledge

ibis Cancun Centro

3.0 star property

7.8/10 Good

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504

Guests rated this location 8.7/10 - Excellent

Explore the area

  • Popular LocationRoyal Yak Casino and Sports Book4 min walk
  • Popular LocationDubai Palace Casino5 min walk
  • Popular LocationPlaza Las Americas6 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)28 min drive

Room options

About this area


Ibis Cancun Centro is located in Downtown Cancun, a neighborhood in Cancun, and is in a shopping district. Temple of the Warriors and El Ray, Mundo Maya Live are local landmarks, and some of the area's activities can be experienced at Moon Palace Golf Club and Iberostar Cancun Golf Course. Extreme Adventure and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also worth visiting. Guests love the hotel's central location.

What's nearby

  • Royal Yak Casino and Sports Book - 4 min walk
  • Dubai Palace Casino - 5 min walk
  • Plaza Las Americas - 6 min walk
  • Benito Juarez Municipal Building - 3 min drive
  • Las Palapas Park - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive


  • Starbucks - 8 min walk
  • Chili's - 7 min walk
  • Toks - 8 min walk
  • Cheester - 6 min walk
  • Dubai Palace Casino - 5 min walk

About this property

ibis Cancun Centro

3-star eco-friendly hotel located in Downtown Cancun
A shopping mall on site, dry cleaning/laundry services, and a bar are just a few of the amenities provided at ibis Cancun Centro. Be sure to enjoy a meal at the onsite regional cuisine restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and a computer station
  • A TV in the lobby, a 24-hour front desk, and tour/ticket assistance
  • An elevator, a front-desk safe, and smoke-free premises
  • Guest reviews say great things about the overall value and central location
Room features
All 190 rooms offer comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 22-inch plasma TVs with satellite channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (MXN 50 per stay)
  • Covered valet parking on site (MXN 50 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: MXN 179 for adults and MXN 89 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli


  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Smoke-free property

Room amenities


  • Bedsheets provided
  • Blackout drapes


  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels


  • 22-inch plasma TV with satellite channels


  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of MXN 300 per pet, per night, plus a deposit of MXN 1000 per stay
Welcoming dogs only

Children and extra beds

Children are welcome
13 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 179 for adults and MXN 89 for children
  • Covered self parking fee: MXN 50 per stay
  • Covered valet parking fee: MXN 50 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 300 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

Frequently asked questions

Is ibis Cancun Centro pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of MXN 1000 per stay and a fee of MXN 300 per pet, per night.

How much does it cost to stay at ibis Cancun Centro?

As of Mar 23, 2023, prices found for a 1-night stay for 2 adults at ibis Cancun Centro on Apr 12, 2023 start from CA $71.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ibis Cancun Centro?

Self parking is available for MXN 50 per stay. Valet parking is available for MXN 50 per stay.

What time is check-in at ibis Cancun Centro?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at ibis Cancun Centro?

Check-out is at noon.

Where is ibis Cancun Centro located?

Located in Downtown Cancun, this eco-friendly hotel is steps from Royal Yak Casino and Sports Book and Dubai Palace Casino. Amerimed Hospital and Plaza Las Americas are also within 10 minutes.

Can I cancel my reservation for free at ibis Cancun Centro and receive a full refund?

Yes, ibis Cancun Centro offers free cancellation on select room rates, because flexibility matters! Please refer to ibis Cancun Centro cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 399 out of 1002 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 318 out of 1002 reviews" "
" "8 - Good 32%
Rating 6 - Okay. 133 out of 1002 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 75 out of 1002 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 77 out of 1002 reviews" "
" "2 - Terrible 8%




Staff & service




Property conditions & facilities




4/10 Poor


Disliked: Amenities, property conditions & facilities
I have used IBIS a lot but this property is not acceptable. The humidity smell, you can not reduce or increase the temperature of the AC, they did not put a bottle of water and coffee like other ibis around the world.
Stayed 1 night in Mar 2023

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is centrally located - very nice. It would have been nice if all of the rooms included a small safe and small refrigerator at no extra costs.
Stayed 7 nights in Feb 2023

6/10 Okay


Travelled with partner
Disliked: Cleanliness
This place is not very clean. The showers are very tiny and the shower head is directly over your head. It’s not one of this nice shower heads, it’s a reg one that is not even in great condition. Rooms are very small, especially if you’re sharing with another person. Some of the staff is polite and helpful but I’d be remiss of me to not mention the other staff who gave me a hard time to check in the first time I tried. It’s a long story but just know that they were not helpful at all and wanted to charge us $80 for checking in early (after already paying the original room price of $76)… told us to wait until 11am to check in without a charge… when we went back after sleeping in our car for a few hours… was then told we needed to pay $30. After negotiating and speaking to a manager… we finally got into our room. I’m the room… most things were broken and/or dirty. Stains on sheets and sitting area, bathroom was terrible. But we were so exhausted at that point that we just had to get some sleep. This place is cheaper than all the other places for a reason. The only good thing I can say is that the location is good and there’s a Walmart Market downstairs next door.
Stayed 1 night in Feb 2023

2/10 Terrible


Travelled with family
Liked: Cleanliness, staff & service
The rooms are tiny, the internet did not work when I stayed there and I specifically booked that place thinking the internet would work. The place is not worth the money, can stay at a much nicer hotel in Cancun for less, the breakfast is not good. Friendly staff and good location but that's it.
Stayed 3 nights in Feb 2023

10/10 Excellent


Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and nice little rooms, that's all you need.
Stayed 1 night in Feb 2023

6/10 Okay


Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was very hard to find the entrance
Stayed 1 night in Feb 2023

10/10 Excellent


Business traveller
Only complaint there is absolutely nothing to drink in the room and no vending machines so when I arrived at 11PM the lobby restaurant was closed. I was hi and dry until I got downstairs at 8AM
Stayed 1 night in Feb 2023

10/10 Excellent

Misael Calderon

Liked: Cleanliness, staff & service, property conditions & facilities
Super centric hotel for visiting Cancun centro and hotel zone. It's right in front of the bus terminal
Stayed 5 nights in Feb 2023

4/10 Poor


Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Habitación extremadamente pequeña, baño incomodo y con aseo inhadecuado, camas pequeñas
Stayed 1 night in Feb 2023

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with easy access to road to airport.
Stayed 1 night in Feb 2023