Title: Enigmatic Hotel Experience - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Enigmatic Hotel Experience Hotel with a full-service spa, near Plaza Las Americas ![Outdoor pool](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368738/0be7760d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Coffee shop](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368738/18f1028c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sundeck](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368738/b6a72e06.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Signature Double Room](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368738/8b7c9fa1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368738/d69d11bd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Discover the vibrant spirit of Downtown Cancun at Enigmatic Hotel Experience. Enjoy a serene garden, outdoor pool, bike rentals, coworking spaces, and complimentary WiFi. This blend of relaxation and convenience consistently satisfies guests. VIP Access 9.0 Wonderful ## Popular amenities - Bar - Breakfast available - Spa - Housekeeping - Pool - 24/7 front desk VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=96368738&PinnedHotelID=96368738&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=96368738&PinnedHotelID=96368738&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=96368738&PinnedHotelID=96368738&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=96368738&PinnedHotelID=96368738&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=96368738&PinnedHotelID=96368738&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=96368738&PinnedHotelID=96368738&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=96368738&PinnedHotelID=96368738&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=96368738&PinnedHotelID=96368738&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368738/2eb8b340.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Individually decorated Air conditioning Smart TV Separate bedroom Private bathroom Free bottled water Daily housekeeping Wardrobe or closet - 377 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Standard Room](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368738/4f348e91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Daily housekeeping Wardrobe or closet - 377 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Signature Double Room](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368738/fe015bdd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Double Room ### Highlights Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Daily housekeeping Wardrobe or closet - 484 sq ft - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![4 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Enigmatic-Hotel-Experience.h96368738.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Enigmatic-Hotel-Experience.h96368738.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16206%2C-86.82310&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MI8NkxgkBHzBts5O8p5qae2vYIk=) 14 Calle Mero, Cancun, QROO, 77500 #### What's nearby - Benito Juarez Municipal Building - 3 min walk - 0.3 km - Las Palapas Park - 5 min walk - 0.4 km - Mercado 23 - 9 min walk - 0.8 km - Plaza 28 - 16 min walk - 1.4 km - Puerto Cancun Marina Town Center - 8 min drive - 2.1 km #### Getting around - Cancun Intl. Airport (CUN) - 25 min drive #### Restaurants - ‪The Healthy Place - ‬2 min walk - ‪Amarula - ‬4 min walk - ‪Zereno Cafe - ‬2 min walk - ‪WANI - ‬4 min walk - ‪El Socio Naiz - ‬1 min walk ## About this property ### Enigmatic Hotel Experience Upscale hotel near Plaza Las Americas Close to Puerto Cancun Marina Town Center, Enigmatic Hotel Experience provides designer stores on site, a garden, and a bar. Treat yourself to a massage at the onsite spa. Free WiFi in public areas and a restaurant are available to all guests. You'll also enjoy the following perks during your stay: - An outdoor pool - Local cuisine breakfast (surcharge), bike rentals, and a water dispenser - Concierge services, massage treatment rooms, and luggage storage - A 24-hour front desk, a computer station, and coworking spaces Room features All guestrooms are individually decorated, and boast comforts such as air conditioning, as well as amenities like free bottled water. Other amenities include: - Bathrooms with showers and shampoo - Wardrobes/closets and daily housekeeping ## Similar properties ![Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/7be3e9db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pachamaya Holistic Wellness & Spa Downtown Cancun - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 102 reviews CA $72 CA $94 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,421 reviews CA $168 CA $209 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/ec66966d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - 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On private beach - Pool - Spa - Parking included 7.6 Good 1,648 reviews CA $101 CA $131 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/102000000/101930000/101923300/101923250/4967b708.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akuazul Resorts Adults Only Zona Hotelera - Pool - Breakfast included - Free WiFi - Restaurant 8.0 Very good 1,000 reviews CA $121 CA $153 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=101923250&PinnedHotelID=101923250&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/2315e27d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,757 reviews CA $145 CA $186 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/113000000/112850000/112847100/112847060/w3000h1991x0y9-4c4f95a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel 28 Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 9.6 Exceptional 75 reviews CA $73 CA $94 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=112847060&PinnedHotelID=112847060&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e7e3c5f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Urban Cancun & Beach Club Downtown Cancun - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 1,316 reviews CA $99 CA $126 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:30 AM to 10:30 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/1200/1142/f9bd5675.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sina Suites Cancún - Adults Only Zona Hotelera - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 755 reviews CA $130 CA $163 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=1142&PinnedHotelID=1142&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 12.50 per person - A bar/lounge - A restaurant ### Things to do - Bicycle rentals - Designer stores - Full-service spa - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Shared microwave - Shared refrigerator - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Computer station - Coworking space ### Outdoors - Barbecue grill - Garden - Outdoor furniture ### Full-service spa - Deep-tissue massages - Hot stone massages - Outdoor treatment areas - Spa open daily - Swedish massages - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water ### More - Air conditioning - Individual decor ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 1000 per stay - Service fee: USD 2 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately USD 12.5 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash ### We should mention This property does not have elevators Pool access available from 9:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Enigmatic Experience Cancun Enigmatic Hotel Experience Hotel Enigmatic Hotel Experience Cancun Enigmatic Hotel Experience Hotel Cancun ## Frequently asked questions ### Does Enigmatic Hotel Experience have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM. ### How much does it cost to stay at Enigmatic Hotel Experience? > As of Nov 23, 2025, prices found for a 1-night stay for 2 adults at Enigmatic Hotel Experience on Nov 24, 2025 start from CA $127.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Enigmatic-Hotel-Experience.h96368738.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Enigmatic Hotel Experience pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Enigmatic Hotel Experience doesn't offer parking. ### What time is check-in at Enigmatic Hotel Experience? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Enigmatic Hotel Experience? > Check-out is at noon. ### Where is Enigmatic Hotel Experience located? > Located in Downtown Cancun, this spa hotel is within 1 mi (2 km) of Benito Juarez Municipal Building, Puerto Cancun Marina Town Center, and Plaza Las Americas. PlayCity Casino and Ceviche Square are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Enigmatic Hotel Experience Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Amenities ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 14 8 - Good 4 6 - Okay 1 4 - Poor 0 2 - Terrible 1 ### 10/10 Excellent #### Ambar Gissell Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it. ##### Ambar Gissell Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Sean Jul 1, 2025 Liked: Cleanliness, amenities Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well. ##### Sean Stayed 2 nights in Jun 2025 ### 8/10 Good #### Ahlam Sep 30, 2025 Liked: Cleanliness, staff & service, amenities Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel. ##### Ahlam Stayed 1 night in Sep 2025 ### 6/10 Okay #### DeLainey Jun 17, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work. ##### DeLainey Stayed 6 nights in Jun 2025 ### 8/10 Good #### Maria Mar 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though! ##### Maria Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Maria Nov 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities El hotel esta muy bien decorado y muy hermoso.Todos son muy amables sobretodo Chavely y Adrian en recepcion.La habitacion era realmente grande con una cama muy comoda y una decoracion preciosa.En fin...me encanta el lugar ##### Maria Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Angeline Nov 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Chambre très spacieuse et bien équipée, très bon petit déjeuner ##### Angeline Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Maria Nov 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities El hotel es hermoso y muy tranquilo.La habitacion muy iluminada y espaciosa.A pesar de haber llegado antes de la hora de entrada fui amablemente recibida por Chavely y Gabriel en recepcion,fueron muy atentos.La verdad me encantaría volver en el futuro. ##### Maria Stayed 1 night in Nov 2025 ### 8/10 Good #### nadege Oct 27, 2025 Liked: Cleanliness, amenities l'hébergement est bien situé, les chambre sont grandes et nombres ##### nadege Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jakob H. M. Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wir waren for eine Nacht dort und haben uns sehr wohl gefühlt. Top Zimmer, guter Service und eine ruhige, recht zentrale Lage ##### Jakob H. M. Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Valérie Oct 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Notre chambre la tequila surprise était magnifique avec ses plafonds hauts et les macramés magnifiques j ‘ai adorée! ![](https://a.travel-assets.com/ugc/hotel-reviews/a783ed89-4d67-4d8a-86ea-8b179b4007da-1760029025564.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Piscine](https://a.travel-assets.com/ugc/hotel-reviews/6e3341d0-79cb-4655-9ce5-2107f093ac4b-1760029025061.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/06e5b1ea-268e-41d7-b248-b5e26d0412e4-1760029023828.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Valérie Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Vecky Sep 16, 2025 Liked: Cleanliness, amenities Todo muy bien ##### Vecky Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Magaly arleth Jun 13, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Mal pésimo la comida me dio una intoxicación de vdd que ya llevo más de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!! ##### Magaly arleth Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Perla Feb 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tranquilo ##### Perla Stayed 1 night in Feb 2025 ### 10/10 Excellent #### pamela Feb 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No me canso de visitar este lugar, es realmente maravilloso y mágico. ##### pamela Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Susan Nov 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo ##### Susan Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Vernon Jul 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Vernon Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Verified traveller Jun 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Kimberly Jan 25, 2024 ##### Kimberly Stayed 1 night in Jan 2024 ## Expedia's Latest Trends ### Hotels > [The Grand Oasis Cancun - 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