View Restricted Standard Room (Laurel Wing)
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Reviews of Inn at Laurel Point

4 out of 5
Inn at Laurel Point
680 Montreal St, Victoria, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 723 out of 1095 reviews" "
Rating 8 - Good. 244 out of 1095 reviews" "
Rating 6 - Okay. 77 out of 1095 reviews" "
Rating 4 - Poor. 25 out of 1095 reviews" "
Rating 2 - Terrible. 26 out of 1095 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chad Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views!!!
Stayed 1 night in May 2024
Response from ILP on May 23, 2024
Right??? So pleased you enjoyed yourself.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff all around. Great access to downtown.
Stayed 1 night in May 2024
Response from ILP on May 23, 2024
Thank you Jake, we love our location too!

10/10 Excellent

LILI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an exceptional experience during my stay at this hotel. Every single staff member was exceedingly friendly and always wore a smile. The hotel's location was ideal, providing easy access to various attractions and facilities while still being reasonably priced. I would definitely consider staying here again in the future.
Stayed 1 night in May 2024
Response from ILP on May 23, 2024
Thank you so much for your comments. While our location and property itself is lovely, it's always the comments about our Team that are most special. We will be sharing this with them!

8/10 Good

Geraldine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, busy with weddings but overall quiet
Stayed 2 nights in May 2024
Response from ILP on May 23, 2024
Thank you Geraldine!

10/10 Excellent

shelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area and close to everything
Stayed 2 nights in May 2024
Response from ILP on May 20, 2024
Thank You Shelley for the feedback, it is helpful. So pleased you enjoyed our location. Hope to see you again.

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in the past at this property
Stayed 1 night in May 2024
Response from ILP on May 20, 2024
Thank you Jeffery!! So pleased you enjoyed your stay with us!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is about as close as you can get to the FRS Clipper terminal and has great views of the harbor. Hotel was clean, well maintained and had very friendly staff.
Stayed 1 night in May 2024
Response from ILP on May 20, 2024
Thank You Mark for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was close to the downtown area and had a beautiful view. Didn't feel like a $450 room. A little warn out, tiles didn't match in the shower. The view was from a tiny deck, too small to sit on, this looked different in the pictures on line. When we checked in, a staff came up and said " I need that room" we felt like they were short changing us on the room after that, they may want to make the customer feel like the extra they paid was worth it. Also $26 extra for close parking sucked. Really, why charge extra on-top of the $450.
Stayed 1 night in May 2024
Response from ILP on May 20, 2024
Thank you for your comments Connie. We have several different room types in the hotel, I am sorry you didn't feel you received what you expected or saw pictured. Your comment about checkin is something we will be addressing immediately. We do hope to see you again.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to many locations. Excellent on site restaurant and coffee shop. Extremely nice staff.
Stayed 2 nights in May 2024
Response from ILP on May 21, 2024
Thank You Kristen for the feedback, it is helpful. So pleased you enjoyed our location and the amenities!! Hope to see you again.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and view.
Stayed 2 nights in May 2024
Response from ILP on May 21, 2024
Thank You Anne for the feedback, it is helpful. So pleased you enjoyed your stay and that view!! Hope to see you again.

10/10 Excellent

Vishal

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place would recommend
Stayed 1 night in May 2024
Response from ILP on May 20, 2024
Thank you for the recommendation!

10/10 Excellent

Alimotu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful property. Clean and tidy. It was a bit busy with the noise as our room was facing the water so it was expected. Other than that it was clean and staffs where friendly
Stayed 1 night in May 2024
Response from ILP on May 20, 2024
Thank you!! So pleased you enjoyed your stay with us!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spot !
Stayed 4 nights in May 2024
Response from ILP on May 14, 2024
Wonderful Sheila, thank you!

10/10 Excellent

Lauren, Nanaimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on the inner harbor. Nice park to walk along it and to walk the dog. They are dog friendly and provide a bed, treats poop bags.
Stayed 1 night in May 2024
Response from ILP on May 14, 2024
Lauren this is wonderful thank you! We're so pleased you and your pet enjoyed your stay with us. See you again!

8/10 Good

Lili

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service menu needs more options. Food auality is excellent
Stayed 1 night in May 2024
Response from ILP on May 20, 2024
Thank you for the feedback Lili, we appreciate it. I hope you had an opportunity to try the menu in Aura as well. We'll pass your comments along to our Kitchen.

6/10 Okay

Jacqueline, Vancouver

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this hotel because I thought it would be a lovely place to take my mom. It certainly shows well on the outside and in the hotel public spaces. 4 or 4.5/stars. The room I stayed in was thoroughly 3 star. Very dated and almost no amenities. Certainly felt over priced for the mid-week nightly rate I paid. Great location and view. And very walkable to downtown. Probably would not stay there again though.
Stayed 1 night in May 2024
Response from ILP on May 20, 2024
Jacqueline, I'm so sorry you were disappointed with your room. We do have various room types in the hotel, it could be that this just wasn't what you were expecting. We will flag your reservation and hope to see you again, possibly in another area of the hotel.

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from ILP on May 11, 2024
Wonderful, thank you Aaron!

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best view from my room
Stayed 1 night in Apr 2024
Response from ILP on May 20, 2024
Joyce, I'm so sorry you weren't pleased with your view! Our location is one of our features, I hope you were able to enjoy it and the view from other areas in and around the hotel. Hope to see you again.

10/10 Excellent

Aurora

Stayed 1 night in Apr 2024
Response from ILP on May 20, 2024
Amazing! Thank you Aurora.

10/10 Excellent

Hamish

Stayed 2 nights in Apr 2024
Response from ILP on May 20, 2024
Wonderful Hamish, thank you!!

10/10 Excellent

Todd, Vancouver

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot all over the world but I have to say this was one of my best experiences EVER. Staff was first class. Pet friendly but the rooms were spotless and odor free. I cannot recommend this hotel highly enough.
Stayed 1 night in Apr 2024
Response from ILP on Apr 22, 2024
Todd this is wonderful thank you! We're so pleased you and your pet enjoyed your stay with us. See you again!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff is so kind here! There’s fun museum installments all amongst the inside of the property as well. Fabulous amenities!
Stayed 2 nights in Apr 2024
Response from ILP on Apr 29, 2024
Thank you Maria, so pleased you enjoyed your stay! The art collections all belonged to our owners. We love being able to honor them this way, thank you for your feedback.

10/10 Excellent

TIMOTHY, WOODINVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best lodging options in Victoria. The view if the inner harbor is wonderful.
Stayed 1 night in Apr 2024
Response from ILP on Apr 21, 2024
Thank you Timothy, we think it's pretty special too!

4/10 Poor

Virgilio

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok, not what I expected.
Stayed 2 nights in Apr 2024
Response from ILP on Apr 19, 2024
Thank you Virgilio for sharing your valuable views. We're sorry that we failed to make your visit as enjoyable as it could have been and lacked on your expectations. Thank you for contributing to our ongoing commitment to growth as a team, as a company, and as a community. We eagerly anticipate the opportunity to welcome you back to the INN in the near future.

10/10 Excellent

Umberto

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with gorgeous views of the city! Pet friendly and good dining options.
Stayed 3 nights in Apr 2024
Response from ILP on Apr 15, 2024
Umberto this is wonderful thank you! We're so pleased you and your pet enjoyed your stay with us. See you again!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the harbour; I enjoyed a harbour view room. Check-in was great. Aura service was alright; one server was having an off day. Corridors are drab. Used room service trays linger for hours. A luggage cart stayed in the hall all day.
Stayed 2 nights in Apr 2024
Response from ILP on Apr 17, 2024
Thank you for your feedback Brian. There is no excuse for the corridors to be clutter with trays and carts, my apologies.

8/10 Good

Shannon, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would suggest to revamp the showers. The water never got hot and the shower head is way to low. We had to squat to get under it.
Stayed 1 night in Apr 2024
Response from ILP on Apr 17, 2024
Thank you Shannon, I appreciate the feedback. We typically don't receive comments on the hot water, we'll be addressing that room. Thanks again.

10/10 Excellent

sterenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay!
Stayed 3 nights in Apr 2024
Response from ILP on Apr 13, 2024
Thank You Sterenn, so pleased you enjoyed your stay!!

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and gracious.
Stayed 3 nights in Apr 2024
Response from ILP on Apr 13, 2024
Thank You Harold, so pleased you enjoyed your stay!!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from ILP on Apr 13, 2024
Thank You Jane, so pleased you enjoyed your stay!!

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay
Stayed 1 night in Apr 2024
Response from ILP on Apr 11, 2024
Emma, this is wonderful, thank you! So pleased you enjoyed your stay with us

6/10 Okay

Harpreet

Travelled with family and small children
When I booked through Expedia it was showing that the breakfast will be included in my booking and it wasn’t mentioned anywhere that I am booked through third party so all these facilities shown on the website won’t be counted and I ended up overpaid for the breakfast
Stayed 2 nights in Mar 2024
Response from ILP on Apr 14, 2024
Dear Harpreet,We genuinely appreciate your response. Your feedback is invaluable to us as we strive to enhance our services.Your insights into your recent experience are deeply valued. They provide us with clarity on areas where we can improve.Upon thorough review of the Expedia website, we couldn't find any mention of complimentary breakfast or breakfast included in the rate on our hotel page. Our listing clearly states, "Breakfast Available," with a note stating that "Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 13-24 per person". We apologize if there was any confusion or frustration caused by this discrepancy. We encourage you to review your confirmation letter and let us know if there is any conflicting information.Please note that we offer packages on our official website that include breakfast and parking. We recommend booking directly with us for your next visit if you're interested in any of these packages. Our reservation team will provide detailed explanations and ensure any confusion is cleared up.Thank you once again for your feedback.

4/10 Poor

Iain

Disliked: Staff & service
Very slow whilst waiting with two children fairly late in evening. The reception staff spent a long time with two groups of customers before explaining breakfast and meal options. When we checked in given room key told to take lift to second floor where we wheeled luggage to second floor ourselves. We did not receive any info regarding breakfast options and by time reached room we found the dining options finished just at 9.30.
Stayed 1 night in Apr 2024

10/10 Excellent

Makrem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ILP on Apr 21, 2024
Wonderful, thank you!

10/10 Excellent

Lara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Apr 2024
Response from ILP on Apr 9, 2024
Thank you Lara, so pleased you enjoyed it!

10/10 Excellent

jayme-lee

Stayed 1 night in Apr 2024
Response from ILP on Apr 29, 2024
Thank you so much Jayme-lee!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay at Inn at Laurel Point. The front desk staff were exceptional and the location was excellent. We enjoyed walking everywhere from Fisherman's Wharf to Downtown and all along the harbour.
Stayed 5 nights in Mar 2024
Response from ILP on Apr 7, 2024
This is wonderful Maria, thank you! We're so pleased you enjoyed your stay with us, the location really is perfect isn't it? See you again.....

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing!!! Very clean and great rooms! Very close to park and walk where we wanted to go
Stayed 1 night in Apr 2024
Response from ILP on Apr 7, 2024
Thank you Tammy, we'll share your comments with our Team, they'll be thrilled!

8/10 Good

dani

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Very good location close to the water but not many restaurants around.
Stayed 3 nights in Apr 2024
Response from ILP on Apr 7, 2024
Thank You Dani for the feedback, it is helpful. So pleased you enjoyed our location. Hope to see you again.

10/10 Excellent

jean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ILP on Apr 7, 2024
Thank You Jean, so pleased you enjoyed your stay!!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with a great location (waterfront) and great walkability.
Stayed 3 nights in Mar 2024
Response from ILP on Apr 4, 2024
Wonderful Michelle, thank you!

10/10 Excellent

LEO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service however need better parking spaces for guests
Stayed 1 night in Mar 2024
Response from ILP on Apr 4, 2024
Thank you for your feedback Leo. I'm wondering if you were looking for overheight spaces? We do have alternatives for vehicles that are over 6'2" that our Guest Services Team can provide in future.

10/10 Excellent

Dong Rak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge and front desk is really friendly and helpful. Rooms is clean with nice view
Stayed 1 night in Apr 2024
Response from ILP on Apr 4, 2024
Thank you so much for your comments, we'll share them with the Guest Services Team!

10/10 Excellent

Eleanor, El Cerrito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, nice room and reasonable price.
Stayed 3 nights in Mar 2024
Response from ILP on Apr 4, 2024
Thank You Eleanor for the feedback, it is helpful. So pleased you enjoyed our location and the Room!! Hope to see you again.

10/10 Excellent

Wessley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and good staff, backing to inner harbour - wonderful views. They should add breakfast as well
Stayed 2 nights in Mar 2024
Response from ILP on Apr 3, 2024
Thank You Wessley for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

10/10 Excellent

jesus

Stayed 2 nights in Mar 2024
Response from ILP on Apr 24, 2024
Wonderful, thank you!

6/10 Okay

Rishabh

Stayed 3 nights in Mar 2024
Response from ILP on Apr 24, 2024
Thank you for your review, hopefully we can do even better next visit.

4/10 Poor

Marita

Travelled with family
Disliked: Property conditions & facilities
Hotel is in a great location. The beds were terrible. I really wanted to love our stay, but on so little sleep it was hard to enjoy the trip.
Stayed 2 nights in Mar 2024
Response from ILP on Apr 3, 2024
Marita, I am so sorry you didn't have a good sleep. We will note your room number and see what we can do. This is a very unusual comment but an important one. Thank you for letting us know.

10/10 Excellent

Jocelyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great relaxing ! Everything is great!!
Stayed 4 nights in Mar 2024
Response from ILP on Apr 3, 2024
Thank You Jocelyne, so pleased you enjoyed your stay!!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting Gorgeous view
Stayed 1 night in Mar 2024
Response from ILP on Apr 3, 2024
Thank You Jessica for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.