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Best Western Plus Carlton Plaza Hotel

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Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
Deluxe Suite, 2 Double Beds, Non Smoking, Kitchen (Third bed is a Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board
Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board
Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Overview of Best Western Plus Carlton Plaza Hotel

Best Western Plus Carlton Plaza Hotel

3.5-star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
642 Johnson St, Victoria, BC, V8W1M6

Explore the area

  • Popular LocationRoyal BC Museum11 min walk
  • Popular LocationVictoria Harbour14 min walk
  • Popular LocationVictoria Clipper Ferry Terminal19 min walk
  • AirportVictoria, BC (YYJ-Victoria Intl.)31 min drive

Room options

About this area

Victoria

In the entertainment district, Best Western Plus Carlton Plaza Hotel is in Downtown Victoria, a neighborhood in Victoria with good shopping. Chinatown and Craigdarroch Castle are notable landmarks, and the area's natural beauty can be seen at Beacon Hill Park and Fisherman's Wharf Park. Victoria Bug Zoo and Maritime Museum of British Columbia are also worth visiting. Spend some time exploring the area's activities, including golfing and whale-watching.
Visit our Victoria travel guideOpens in a new window
Map

What's nearby

  • The McPherson Playhouse - 3 min walk
  • Market Square - 3 min walk
  • Royal BC Museum - 11 min walk
  • Victoria Harbour - 14 min walk
  • Victoria Clipper Ferry Terminal - 19 min walk

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • Sult Pierogi Bar - 2 min walk
  • Nubo Japanese Tapas - 3 min walk
  • Bodega - 3 min walk
  • The Tapa Bar - 3 min walk
  • Macchiato Caffe - 3 min walk

About this property

Best Western Plus Carlton Plaza Hotel

3.5-star eco-friendly hotel revitalized in 2019 and located in the heart of Downtown Victoria
Close to Victoria Harbour, Best Western Plus Carlton Plaza Hotel provides a hair salon, dry cleaning/laundry services, and a gym. Free in-room WiFi is available to all guests, along with a 24-hour business center and a restaurant.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • A TV in the lobby, a vending machine, and luggage storage
  • ATM/banking services, concierge services, and express check-out
  • Guest reviews speak well of the helpful staff and proximity to shopping
Room features
All guestrooms at Best Western Plus Carlton Plaza Hotel include thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs. Guests reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch TVs with cable channels
  • Wardrobes/closets, refrigerators, and electric kettles

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 18 per day; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking within 591 ft (CAD 16 per day)

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–1:00 PM: CAD 15-25 for adults and CAD 15-25 for children
  • 1 restaurant

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station

More

  • Renovated entire property - December 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

95% of travellers were happy with check-in
Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between CAD 15 and CAD 25 for adults, CAD 15 and CAD 25 for children (approximately)
  • Valet parking fee: CAD 18 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

Is Best Western Plus Carlton Plaza Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?

As of Oct 6, 2022, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on Nov 6, 2022 start from CA $119.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Plus Carlton Plaza Hotel?

Valet parking is available for CAD 18 per day.

What time is check-in at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Best Western Plus Carlton Plaza Hotel?

Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).

Where is Best Western Plus Carlton Plaza Hotel located?

Located in Downtown Victoria, this eco-friendly hotel is within a 5-minute walk of The McPherson Playhouse, Market Square, and Chinatown. Victoria Conference Centre and Royal BC Museum are also within 15 minutes.

Can I cancel my reservation for free at Best Western Plus Carlton Plaza Hotel and receive a full refund?

Yes, Best Western Plus Carlton Plaza Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Carlton Plaza Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 523 out of 1001 reviews
5 - Excellent 52%
Rating 4 - Good. 338 out of 1001 reviews
4 - Good 34%
Rating 3 - Okay. 84 out of 1001 reviews
3 - Okay 8%
Rating 2 - Poor. 30 out of 1001 reviews
2 - Poor 3%
Rating 1 - Terrible. 26 out of 1001 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Karen
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable!
Stayed 1 night in Sep 2022

5/5 Excellent

Dmitry, Skokie
Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place - easy to reach center of the city. Very good room and personal on the desk
Stayed 1 night in Sep 2022

3/5 Okay

Mary
Travelled with partner
Disliked: Amenities
When we got to the property we asked for valet parking but was given direction to a parking lot . It was fine in the end . On checkout we weren’t asked about our stay the girl just gave me a receipt and pointed to where to put the key card after I asked never looked up from her screen .
Stayed 1 night in Sep 2022

5/5 Excellent

Michael
Liked: Cleanliness
Convenient
Stayed 1 night in Sep 2022

5/5 Excellent

Shaunna
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean room.
Stayed 1 night in Sep 2022

3/5 Okay

Kevin
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy walk to downtown
Stayed 1 night in Sep 2022

4/5 Good

Marc
Travelled with family
Liked: Cleanliness, staff & service
Great location. Nice rooms.
Stayed 2 nights in Sep 2022

5/5 Excellent

Kimberley
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised at the quality of this hotel. Beautiful room and a fantastic sleep!
Stayed 1 night in Sep 2022

3/5 Okay

Edward
Travelled with family
Liked: Cleanliness, staff & service
Doesn't have an alarm clock and had to request housekeeping.services
Stayed 4 nights in Aug 2022

5/5 Excellent

sunny
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was great
Stayed 1 night in Sep 2022