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In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds
37-inch TV with cable channels

Guest reviews

4.2/5 Very good
995 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Business Services
Parking Available
Laundry

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationThe McPherson Playhouse3 min walk
Popular LocationMarket Square3 min walk
Popular LocationChinatown4 min walk
AirportVictoria, BC (YYJ-Victoria Intl.)29 min drive

Choose dates to view prices

  • Standard Room, 2 Double Beds, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 3
    More detailsStandard Room, 2 Double Beds, Non Smoking
  • Family Suite,1 King 1 Queen

    4.6/5 guest room rating

    Room amenities

    • Sleeps 6
    More detailsFamily Suite,1 King 1 Queen
  • Standard Room, 1 King Bed, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Kitchenette

    4.6/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsSuite, 1 King Bed, Non Smoking, Kitchenette
  • Deluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

    4.8/5 guest room rating

    Room amenities

    • Sleeps 6
    More detailsDeluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

About this area

Victoria

In the city centre, Best Western Plus Carlton Plaza Hotel is in an area with good shopping. Chinatown and Craigdarroch Castle are notable landmarks, and the area's natural beauty can be seen at Beacon Hill Park and Fisherman's Wharf Park. Victoria Bug Zoo and Pacific Institute for Sport Excellence are also worth visiting. Spend some time exploring the area's activities, including whale watching and golfing. Our guests appreciate the hotel's location for the sightseeing.

Visit our Victoria travel guide
Map
Popular Location

What's nearby

  • The McPherson Playhouse - 3 min walk
  • Market Square - 3 min walk
  • Chinatown - 4 min walk
  • Fan Tan Alley - 5 min walk
  • Victoria Royal Theatre - 8 min walk

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 29 min drive

Restaurants

  • John's Place - 2 min walk
  • Shine Cafe - 3 min walk
  • Willie's - 3 min walk
  • Il Terrazzo Ristorante - 4 min walk
  • Ferris' Oyster Bar & Grill - 4 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Eco-friendly Victoria hotel in Downtown Victoria, walk to Victoria Conference Centre
This smoke-free hotel features a restaurant, a 24-hour business centre and valet parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 103 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and TVs with cable channels. Other amenities available to guests include free newspapers, free local calls and free bottled water.
Best Western Plus Carlton Plaza Hotel offers 103 forms of accommodation with a safe and free newspapers. Cable televisions are provided. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean - Best Western
Follows industry sanitisation guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: CAD 25 per night
  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • 1 restaurant

Things to do

  • Shopping

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Computer station

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Heating
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 4:00 PM and midnight
Early check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per day.
Free cots (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: CAD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser
Contactless check-out is available
The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines
The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Best Western Plus Carlton Plaza
Best Western Carlton Plaza

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus Carlton Plaza Hotel and receive a full refund?
Yes, Best Western Plus Carlton Plaza Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Carlton Plaza Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Best Western Plus Carlton Plaza Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Valet parking is available for CAD 25 per night. Limited spots are available.
What time is check-in at Best Western Plus Carlton Plaza Hotel?
Check-in is from 4:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is this property located?
Located in Downtown Victoria, this eco-friendly hotel is within a 5-minute walk of The McPherson Playhouse, Market Square and Chinatown. Victoria Conference Centre and Royal BC Museum are also within 15 minutes.

Guest reviews

Overall score and ratings for Best Western Plus Carlton Plaza Hotel

4.2
Very good
5 - Excellent
446
4 - Good
400
3 - Okay
101
2 - Mediocre
28
1 - Poor
20
4.4
Cleanliness
4.5
Service and Staff
4.0
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was friendly the room was clean and we were even able to check in early!!

Stayed 4 nights in Aug 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, very friendly and helpful. Being able to text with the front desk for various requests was also an added bonus. We will definitely be re-booking at the Best Western Carlton Plus!

Stayed 2 nights in Aug 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed the great central location and friendly staff.

Stayed 3 nights in Jul 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Aug 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 4 nights in Jul 2020