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Overview of Best Western Plus Carlton Plaza Hotel

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In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
37-inch TV with cable channels

Best Western Plus Carlton Plaza Hotel

2.5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationThe McPherson Playhouse3 min walk
    Popular LocationMarket Square3 min walk
    Popular LocationChinatown4 min walk
    AirportVictoria, BC (YYJ-Victoria Intl.)29 min drive

Choose dates to view prices

Suite, 1 King Bed, Non Smoking, Kitchenette

4.6/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

4.7/5 guest room rating
  • Sleeps 3
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

4.8/5 guest room rating
  • Sleeps 6
  • 2 Double Beds

Suite, Multiple Beds, Non Smoking (Third bed is a Sofabed)

4.6/5 guest room rating
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Standard Room, 1 King Bed, Non Smoking

4.7/5 guest room rating
  • Sleeps 2
  • 1 King Bed

About this area

Victoria

In the city center, Best Western Plus Carlton Plaza Hotel is in an area with good shopping. Chinatown and Craigdarroch Castle are notable landmarks, and the area's natural beauty can be seen at Beacon Hill Park and Fisherman's Wharf Park. Check out an event or a game at Save-On-Foods Memorial Centre, and consider making time for Royal BC Museum, a top attraction not to be missed. Spend some time exploring the area's activities, including whale-watching and golfing.
Popular Location

What's nearby

  • The McPherson Playhouse - 3 min walk
  • Market Square - 3 min walk
  • Chinatown - 4 min walk
  • Pacific Rim College - 4 min walk
  • Fan Tan Alley - 5 min walk

Getting around

  • Victoria Intl. Airport (YYJ) - 28 min drive

Restaurants

  • Agrius Restaurant — 3 min walk
  • Varsha Indian Kitchen — 3 min walk
  • MoLé - All Day Breakfast — 3 min walk
  • Earls — 4 min walk
  • Il Terrazzo Ristorante — 4 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Eco-friendly Victoria hotel in Downtown Victoria, walk to Victoria Conference Centre
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Other amenities include valet parking, concierge services, and dry cleaning. All 108 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and TVs with cable channels. Other amenities available to guests include free newspapers, free local calls, and free bottled water.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary newspapers. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered valet parking on site (CAD 15 per day)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–1:00 PM: CAD 15-25 for adults and CAD 15-25 for children
  • 1 restaurant

Things to do

  • Fitness center
  • Shopping

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese

Business services

  • 24-hour business center
  • Computer station

More

  • Renovated entire property - December 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from April 8 2021 to April 19 2021 (dates subject to change):
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 25 for adults, CAD 15 and CAD 25 for children (approximately)
  • Uncovered valet parking fee: CAD 15 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus Carlton Plaza Hotel and receive a full refund?
Yes, Best Western Plus Carlton Plaza Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Carlton Plaza Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?
As of Apr 20, 2021, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on Apr 21, 2021 start from CA $134, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Best Western Plus Carlton Plaza Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Best Western Plus Carlton Plaza Hotel?
Valet parking is available for CAD 15 per day.
What time is check-in at Best Western Plus Carlton Plaza Hotel?
Check-in begins at 4:00 PM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Best Western Plus Carlton Plaza Hotel?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Best Western Plus Carlton Plaza Hotel located?
Located in Downtown Victoria, this eco-friendly hotel is within a 5-minute walk of The McPherson Playhouse, Market Square, and Chinatown. Victoria Conference Centre and Royal BC Museum are also within 15 minutes.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 467 out of 996 reviews
5 - Excellent 47%
Rating 4 - Good. 381 out of 996 reviews
4 - Good 38%
Rating 3 - Okay. 101 out of 996 reviews
3 - Okay 10%
Rating 2 - Poor. 25 out of 996 reviews
2 - Poor 3%
Rating 1 - Terrible. 22 out of 996 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Liked: Staff & service
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
After we left and headed to the ferry, I was sent a text telling me the sailing was canceled for the remainder of the day. They offered us our same room at half cost. Very impressed. Rooms were clean and service was wonderful
Stayed 1 night in Mar 2021

5/5 Excellent

Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super reasonable rates. Small bathroom. Valet parking is very convenient. “Ruby’s” downstairs has great food.
Stayed 3 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

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