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Reviews

4.2 / 5Very Good
1,824 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym

Map

What's nearby

  • Popular Location
    The McPherson Playhouse
    3 min walk
  • Popular Location
    Market Square
    3 min walk
  • Popular Location
    Chinatown
    4 min walk
  • Airport
    Victoria, BC (YYJ-Victoria Intl.)
    25 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Standard Room, 2 Double Beds, Non Smoking

    Room Amenities

    • Sleeps 4
    More details
  • Suite, 2 Queen Beds, Non Smoking (Third bed is a Sofabed)

    Room Amenities

    • Sleeps 6
    More details
  • Standard Room, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Standard Room, 2 Queen Beds, Non Smoking

    Room Amenities

    • Sleeps 4
    More details
  • Suite, 1 King Bed, Non Smoking, Kitchenette

    Room Amenities

    • Sleeps 4
    More details
  • Deluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

    Room Amenities

    • Sleeps 6
    More details

About this area

Victoria

In the city centre, Best Western Plus Carlton Plaza Hotel is in an area with good shopping. Travellers looking for local activities can try Victoria Harbour and Victoria Clipper Ferry Terminal, while those looking to experience a bit of culture can stop by Royal BC Museum. Victoria Bug Zoo and Crystal Pool and Fitness Centre are also worth visiting. Our guests appreciate the hotel's location for the sightseeing.

Popular Location

What's nearby

  • The McPherson Playhouse - 3 min walk
  • Market Square - 3 min walk
  • Chinatown - 4 min walk
  • Fan Tan Alley - 5 min walk
  • Victoria Royal Theatre - 8 min walk

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 28 min drive

About this property

Best Western Plus Carlton Plaza Hotel

Eco-friendly Victoria hotel in Downtown Victoria, walk to Save-On-Foods Memorial Centre
Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. WiFi in public areas is free. Other amenities include valet parking, concierge services and dry cleaning. All 103 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and TVs with cable channels. Other amenities available to guests include free newspapers, free local calls and free bottled water.
Best Western Plus Carlton Plaza Hotel offers 103 forms of air-conditioned accommodation with a safe and free newspapers. Cable televisions are provided. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: CAD 25 per night
Parking height restrictions apply

Food and drink

1 restaurant

Things to do

Fitness centre
Shopping

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Fridge
Rollaway/extra beds (surcharge)

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance

Languages spoken

English

Business services

24-hour business centre
Computer station

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Braille signage

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Heating
Linens
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

37-inch TV
TV channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Fridge

More

Desk
Free local calls
Free newspapers
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in between 4 PM - midnight
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per day.
  • Free cots (infant beds)!

Property payment types

Diners Club
Discover
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: CAD 25 per night (in/out privileges)
  • Rollaway bed fee: CAD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Parking height restrictions apply.

Property is also known as

  • Best Western Plus Carlton Plaza Hotel Victoria
  • Best Western Plus Carlton Plaza Victoria
  • Best Western Plus Carlton Plaza
  • Best Western Carlton Plaza
4.2

Very Good

5 - Excellent
769
4 - Good
760
3 - Okay
201
2 - Mediocre
63
1 - Poor
31
4.4
Cleanliness
4.5
Service and Staff
4.0
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Safe and comfortable room, front desk staff were awesome!

Stayed 1 night in Feb. 2020

3/5

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Feb. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great service and staff. Location is very convenient

    Stayed 1 night in Feb. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Stayed 1 night in Feb. 2020

    2/5

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    Picked hotel based on location, price and availability of kitchenette facilities. Although we were initially pleased with overall suite and amenities, we had terrible noise issues. The outside traffic noise was very loud; traffic, early morning garbage & delivery trucks disrupted our sleep. Also, drunken loud adult guests running and shouting down the halls Sunday night at 3am was extremely disruptive and annoying. We spent total of 5 nights there and it was 4 too many. Also, the front reception forgot to book my airport taxi even though I gave 30 minutes advance notice. Overall disappointing experience.

    Stayed 2 nights in Feb. 2020

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