Title: Loch Tulum Condos by BUnik - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Loch Tulum Condos by BUnik Aparthotel in Tulum with a 24-hour front desk and an outdoor pool ![Outdoor pool](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/1e1b50f8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Private kitchen](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/542da0d7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/e6328bc4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/e2e296d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/c8ac30a2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Just a short distance from Tulum Mayan Ruins, Loch Tulum Condos by BUnik offers a peaceful retreat with its garden and outdoor pool. Guests can use the in-room WiFi, get local advice from the helpful concierge team, and take advantage of luggage storage during their stay. 8.6 Excellent ## Popular amenities - Pool - Housekeeping - 24/7 front desk - Outdoor space - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 28 - Oct. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=107961550&PinnedHotelID=107961550&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=107961550&PinnedHotelID=107961550&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=107961550&PinnedHotelID=107961550&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=107961550&PinnedHotelID=107961550&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=107961550&PinnedHotelID=107961550&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=107961550&PinnedHotelID=107961550&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=107961550&PinnedHotelID=107961550&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=107961550&PinnedHotelID=107961550&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/09ed2f89.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio with terrace and hot tub 8.0 Very good 1 review ### Highlights Soundproofed Private outdoor hot tub Air conditioning Flat-screen TV Separate bedroom Private bathroom Wardrobe or closet In-room safe - 368 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/55364fcf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio with terrace, plunge pool, and garden ### Highlights Soundproofed Air conditioning Flat-screen TV Separate bedroom Private bathroom Wardrobe or closet In-room safe Daily housekeeping - 528 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/5eae833e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One-bedroom apartment with terrace and hot tub ### Highlights Balcony Soundproofed Private outdoor hot tub Air conditioning Flat-screen TV Separate bedroom Private bathroom Wardrobe or closet - 671 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Twin Sofa Bed ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/108000000/107970000/107961600/107961550/55364fcf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One-bedroom apartment with terrace, plunge pool, and garden ### Highlights Balcony or patio Separate sitting area Soundproofed Private pool Air conditioning Flat-screen TV Separate bedroom Private bathroom - 960 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/27ecca94.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 276 reviews CA $438 CA $605 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2025-11-5&chkout=2025-11-6&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=fb4b2a2a-735c-4326-9a97-d2b8e7d90c0d&top_cur=CAD) Ad ![9 restaurants, lunch, dinner served; Asian cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,975 reviews CA $431 CA $431 total includes taxes & fees Nov 9 - 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Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 353 reviews CA $196 CA $241 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=fb4b2a2a-735c-4326-9a97-d2b8e7d90c0d&top_cur=CAD) Ad ![On the beach, white sand, free beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 609 reviews CA $232 CA $325 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2025-10-29&chkout=2025-10-30&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=fb4b2a2a-735c-4326-9a97-d2b8e7d90c0d&top_cur=CAD) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Loch-Tulum-Condos-By-BUnik.h107961550.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Loch-Tulum-Condos-By-BUnik.h107961550.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20473%2C-87.47021&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6A6sC7K_aH0oHPFuzuRqXAYaNgA=) La Veleta, Tulum, QROO, 77760 #### What's nearby - Tulum National Park - 6 min drive - 4.6 km - Las Palmas Public Beach - 9 min drive - 6.0 km - Tulum Beach - 9 min drive - 7.4 km - Tulum Mayan Ruins - 10 min drive - 6.7 km - Playa Paraiso - 10 min drive - 6.7 km #### Getting around - Tulum Intl. Airport (TQO) - 40 min drive #### Restaurants - ‪Delicia - ‬2 min walk - ‪El Agavero - ‬4 min walk - ‪Taqueria El Sabor Mexicano - ‬8 min walk - ‪Guacamole Club - ‬2 min walk - ‪El Tio - ‬6 min walk ## About this property ### Loch Tulum Condos by BUnik Aparthotel in Tulum with a 24-hour front desk and an outdoor pool This smoke-free aparthotel features an outdoor pool, concierge services, and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance and a garden. Each apartment offers free WiFi and a safe. Loch Tulum Condos by BUnik offers 15 air-conditioned accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the aparthotel include an outdoor pool. ## Similar properties ![Balcony](https://images.trvl-media.com/lodging/103000000/102040000/102039500/102039448/0a6cc4c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Seremonia Origen by Vida de Playa La Veleta - Pool - Kitchen - Pet-friendly - Free WiFi 9.0 Wonderful 61 reviews CA $43 CA $57 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=102039448&PinnedHotelID=102039448&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 631 reviews CA $49 CA $67 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/112000000/111610000/111609900/111609856/ed0eb1f9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Otonomus Tulum Tulum - 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Free WiFi 9.0 Wonderful 913 reviews CA $36 CA $55 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=16455930&PinnedHotelID=16455930&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/38000000/37970000/37965400/37965350/92ca0149.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bufo Alvarius Tulum City Center - Pool - Pet-friendly - Parking included - Free WiFi 8.8 Excellent 110 reviews CA $30 CA $41 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=37965350&PinnedHotelID=37965350&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/2284067f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Xscape Tulum Tulum City Center - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 542 reviews CA $50 CA $65 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/114000000/113250000/113245100/113245073/70808e99.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club Zona Hotelera - Pool - Parking included - Free WiFi - Air conditioning 8.8 Excellent 55 reviews CA $110 CA $137 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=113245073&PinnedHotelID=113245073&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Bedrooms - Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Outdoor areas - Garden ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - No elevator - Smoking not allowed ### Services and conveniences - 24-hour front desk - Concierge services - Housekeeping (daily) - Iron/ironing board on request - Luggage storage - Safe - Tour and ticket assistance ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 15 units - Garden - Soundproofing ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as Loch Tulum Condos by BUnik Tulum Loch Tulum Condos by BUnik Aparthotel Loch Tulum Condos by BUnik Aparthotel Tulum ## Frequently asked questions ### Does Loch Tulum Condos by BUnik have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Loch Tulum Condos by BUnik? > As of Oct 28, 2025, prices found for a 1-night stay for 2 adults at Loch Tulum Condos by BUnik on Nov 1, 2025 start from CA $40.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tulum-Hotels-Loch-Tulum-Condos-By-BUnik.h107961550.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Loch Tulum Condos by BUnik pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Loch Tulum Condos by BUnik? > This property doesn't offer parking. ### What time is check-in at Loch Tulum Condos by BUnik? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Loch Tulum Condos by BUnik? > Check-out is at noon. ### Where is Loch Tulum Condos by BUnik located? > Located in La Veleta, this aparthotel is within a 15-minute walk of Hospital de Tulum and Dos Aguas Park. Holistika Art Walk and Hunab Lifestyle Center are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Loch Tulum Condos by BUnik Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 70 8 - Good 19 6 - Okay 4 4 - Poor 8 2 - Terrible 8 ### 8.8/10 Cleanliness ### 8.6/10 Amenities ### 9.0/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 8/10 Good #### JaQuetta Oct 26, 2025 Liked: Amenities, property conditions & facilities, communication Balcony tub is nice but you will need to clean it first and the hot water will run out before filling but you don’t need it haha. Staff is really nice although only the Manager speaks English. The area is not as developed as hotel zone and you will need a scooter. But I stayed here for 5 days and loved it ![](https://a.travel-assets.com/ugc/hotel-reviews/13be5596-6c05-4b68-8256-8947be4e6149-1761510092299.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d8cf3bb7-59f0-4aef-bb54-eecea0d3312a-1761510090759.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JaQuetta Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Antonio Cesar May 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great property, easy access, the front desk staff was amazing, all the areas were clean ##### Antonio Cesar Stayed 1 night in May 2025 ### 10/10 Excellent #### Alfonso Jun 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities stayed here for 5nights. all staff were friendly and helpful with any questions and directions! def would stay here again! ##### Alfonso Stayed 6 nights in May 2025 ### 10/10 Excellent #### Oscar Coca Apr 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Amazing place and atmosphere, very focused in the details, we loved the place ##### Oscar Coca Stayed 1 night in Apr 2025 ### 8/10 Good #### Efraín Jul 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities All very good ##### Efraín Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Karlaelodia Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities I loved everything about this stay! I had my own little private pool and I absolutely loved my room. I had a little kitchen and my bed was super comfy. Danny was a pleasure to communicate with. She gave me a lot of information about things to do around and places to go. I cannot recommend this stay enough! ##### Karlaelodia Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### alex Jun 9, 2025 Liked: Cleanliness, property conditions & facilities, communication Very good service ##### alex Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Hashaam Mar 17, 2025 Liked: Cleanliness, property conditions & facilities, communication Beautiful place. ##### Hashaam Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Elaine May 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Beautiful property, nice people. Will return. ##### Elaine Stayed 1 night in May 2025 ### 10/10 Excellent #### Jose Miguel Apr 2, 2025 Liked: Cleanliness, property conditions & facilities, communication Very quite surroundings ##### Jose Miguel Stayed 1 night in Mar 2025 ### 10/10 Excellent #### RICARDO Feb 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication It is a new and nice property, the personnel are very attentive. ##### RICARDO Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Eduardo Apr 30, 2025 Liked: Cleanliness, property conditions & facilities, communication Disliked: Amenities The property is good. Located in an up and coming location. You are close to a Main Street so you can get around. The internet connection is stable in comparison to other places. I would recommend. ##### Eduardo Stayed 11 nights in Apr 2025 ### 10/10 Excellent #### Jeri Apr 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication This is a beautiful new property. Large and comfortable rooms. Gorgeous pool. Quiet neighborhood. Cute cafe right in the hotel garden. Walkable. The staff was super friendly and helpful. I will definitely stay here again. ##### Jeri Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Daniel Apr 11, 2025 Liked: Cleanliness, property conditions & facilities Great ##### Daniel Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Jose Alfredo Mar 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excelente ##### Jose Alfredo Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Richard Mar 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication It was beautiful, surrounding area is still in need of development, excellent price for the most awesome surprise walking into a brand new room. Jonathan Trump was a pleasure at the front entrance. Would stay there anytime if I had the pleasure of going through there again. ##### Richard Stayed 1 night in Mar 2025 ### 10/10 Excellent #### ANDREW Jan 3, 2025 Liked: Cleanliness, room comfort, communication #### another happy customer Terrific brand-new hotel. Strongly recommend. The staff are helpful, the property is tidy and clean, and the price is very good for the quality of the hotel. You can confidently book a great vacation at this hotel. ##### ANDREW Stayed 2 nights in Jan 2025 ### 8/10 Good #### mei ha May 4, 2025 Liked: Cleanliness, room comfort, communication #### Good deal but embrace for inconsistent amenities. Newly build. good maintenance. Services are prompt. Only part of it still under contraction that utilities supply aren’t stable. And no elevator at the moment. ##### mei ha Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Tonatiuh Jan 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very exclusive ##### Tonatiuh Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Thomas Dec 31, 2024 Liked: Cleanliness, room comfort Hotel was beautiful but not ready to be open. Many many missings ##### Thomas Stayed 3 nights in Dec 2024 ### 2/10 Terrible #### Ruben Dec 30, 2024 Liked: Cleanliness, communication The place is super new, so a few details need to be finished. Staff is super helpful. The main issue was a person that own either an apartment or part of the project getting drunk almost everyday in the front desk and being vulgar and loud, didn’t feel safe. ##### Ruben Stayed 3 nights in Dec 2024 ### 4/10 Poor #### Jon Jan 8, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities, communication No hot water.....hot tub is ice tub ##### Jon Stayed 3 nights in Dec 2024 ### 4/10 Poor #### Charise Mar 28, 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication Our room was falling apart. The hot tube didn’t work. They never fixed it even after asking several times. The faucet was broken. The door handle in the bathroom came off. They didn’t clean. There was no extra toilet paper. ##### Charise Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### james Jul 20, 2025 Liked: Cleanliness Disliked: Communication #### Very inconvenient. Sadly I can’t give this hotel a good score. When I arrived I was greeted at the front. The gentleman checked me in no problem. But then could not get my credit card to work to pay. Tried twice. I’d had no problems anywhere else using the same card so I think it’s a problem with the machine or the connection. Then we agreed I’d pay later. I was then given the key for a room on the 4th floor. No elevator. No bellmen. I had to drag my bags up about 9 sets of stairs at the very far end of the building. Then, at the top, about to die, I had to walk all the way back to the front of this very long building. I had requested a lower floor but I did not check to see if there was an elevator. Once in the room the issues started. The WiFi is spotty. Tried to call the desk. Doesn’t work. Tried to WhatsApp the main number. No one responded. Could not reach anyone by several methods. That would be bad if you had an emergency. Then I never saw the man again. I left messages that I was checking out early on my departure date to catch my flight. No response. He called after I’d left the country and I paid him, no problem. I wouldn’t try to skip out. But it’s not a place I’d ever stay again. If you like running up and down a bunch of stairs each trip then enjoy. ##### james Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### ANDREW Jan 10, 2025 Liked: Cleanliness Disliked: Room comfort, communication #### This hotel is a disgrace. The water didn't work in the room. No shower, no toilet, no sink. This was not the fault of the staff, who were kind and apologetic but totally incapable of solving the problem as they're not plumbers or construction workers. This hotel should not be listed on expedia as it's not functioning. There are no elevators, emergency exit lighting, fire extinguishers, or any other safety measures. The railings are loose and a person could easily fall off the balcony of the 4th floor. This place is a death trap right now. This is a massive liability. Do not book a room here. You will be very disappointed. Numerous guests experienced the same problems - the water doesn't work. None of us were offered a refund or alternative lodging elsewhere. One woman with a very small child had traveled a very long distance - I felt bad for her. Note to Expedia: Take this hotel off your website right now. This is a disgrace to your company. ##### ANDREW Stayed 1 night in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [La Valise Tulum, member of Small Luxury Hotels](https://www.expedia.ca/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Amansala](https://www.expedia.ca/Tulum-Hotels-Amansala.h3847617.Hotel-Information) > > [Hotel Bardo](https://www.expedia.ca/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Lula Tulum, a Small Luxury Hotel](https://www.expedia.ca/Tulum-Hotels-Lula-Tulum-Colibri-Boutique-Hotels.h9342720.Hotel-Information) > > [Mi Amor Tulum, a Small Luxury Hotel - Adults Only](https://www.expedia.ca/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Hotelito Azul](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information) > > [Hotel Cabañas Tulum Beach Hotel & Spa](https://www.expedia.ca/Tulum-Hotels-Hotel-Cabanas-Tulum-Beach-Hotel-Spa.h3263398.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Orchid House Tulum Beach](https://www.expedia.ca/Tulum-Hotels-My-Way-Boutique-Hotel-Adults-Only.h8796991.Hotel-Information) > > [Delek Tulum](https://www.expedia.ca/Tulum-Hotels-Delek-Tulum.h28929900.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.ca/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.ca/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Ahau Tulum](https://www.expedia.ca/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Hotel Panamera](https://www.expedia.ca/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Casa Malca](https://www.expedia.ca/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Alaya Tulum](https://www.expedia.ca/Tulum-Hotels-Alaya-Tulum.h12260560.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.ca/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [The Beach Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-The-Beach-Tulum.h6727174.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.ca/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Papaya Playa Project, Tulum, a Member of Design Hotels](https://www.expedia.ca/Tulum-Hotels-Papaya-Playa-Project.h1500531.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.ca/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.ca/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.ca/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information)