Title: Hotel Zulum - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=8336524&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Zulum ## Photo gallery for Hotel Zulum ![View from property - Hotel Zulum (Tulum)](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/fb670735.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail - Hotel Zulum (Tulum)](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/76f4b611.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - Hotel Zulum (Tulum)](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/d925ab48.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Hotel Zulum (Tulum)](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/e4f38b00.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room, 1 King Bed, Pool View - Hotel Zulum (Tulum)](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/5b0da861.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Relax in style at Hotel Zulum, where warm sandy beaches meet vibrant garden surroundings. Enjoy a rejuvenating massage at the on-site spa or soak up the sun with beach towels and umbrellas nearby. With two restaurants serving international cuisine, 2 bars, an outdoor pool and free WiFi. ## Reviews 6.8 ## Popular amenities - Pool - Spa - Pet friendly - Parking included - Free WiFi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Room, 1 King Bed, Pool View ![Room, 1 King Bed, Pool View | View from room](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/84d24832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Pool View - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Beachfront ![Room, 1 King Bed, Beachfront | Terrace/patio](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/2bd8e840.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Beachfront - Beach view - 388 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, Beach View ![Room, Beach View | Terrace/patio](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/68027682.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Beach View - Beach view - 388 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Room, Garden View ![Room, Garden View](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/32ff9723.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Garden View - Garden view - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Double Beds, Garden View ![Room, 2 Double Beds, Garden View](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/5eeabb32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Garden View - Garden view - 269 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for 2 Double beds room, jungle view ![2 Double beds room, jungle view](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/13107ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Double beds room, jungle view - Garden view - 269 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed | Terrace/patio](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/f52d5730.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds | View from room](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/ac9e6642.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds - 258 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![2 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78780000/78771400/78771341/61c9fe46_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - 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Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - Spa 9.6 Exceptional 1,001 reviews CA $615 CA $749 total includes taxes & fees Apr 20 - Apr 21 [](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information?chkin=2026-4-20&chkout=2026-4-21&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=fee05eb9-ab86-4bfb-8b61-864fc623ab52&top_cur=CAD) Ad ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/14000000/13010000/13008900/13008835/3da6c7df.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Nômade Temple Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 8.8 Excellent 788 reviews CA $516 CA $681 total includes taxes & fees Apr 26 - Apr 27 [](https://www.expedia.ca/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information?chkin=2026-4-26&chkout=2026-4-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=fee05eb9-ab86-4bfb-8b61-864fc623ab52&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Zulum.h8336524.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Zulum.h8336524.Hotel-Information) ## About the area Located on the beach, Hotel Zulum is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.ca/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.16517%2C-87.45301&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3TlYoewgybdTeJ_wuEdupIRuXXs=) Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760 ### What's nearby - ![Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -](https://images.trvl-media.com/place/553248621579093709/024b718d-8084-4636-a421-dcb0bb624b7f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Beach 2 min walk \- 0.2 km - ![Paradise Beach also called Playa Paraiso at sunrise - beautiful and tropical caribbean coast at Tulum in Quintana Roo, Riviera Maya, Mexico; Shutterstock ID 747317032](https://images.trvl-media.com/place/553248621532630720/59b67a72-cd4d-48d1-bf48-46cf103b7c0b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa Paraiso 8 min drive \- 5.7 km - ![Tulum Mayan Ruins featuring a ruin](https://images.trvl-media.com/place/6159558/8a79cdc5-ea0d-4968-a046-1d69527bdd07.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Mayan Ruins 14 min drive \- 12.0 km - SFER IK 2 min drive \- 1.8 km - Ven a la Luz Sculpture 3 min drive \- 2.5 km ### Getting around - Tulum Intl. Airport (TQO) 51 min drive ### Restaurants - The Coffee 16 min walk - Mia Restaurant & Beach Club 14 min walk - Bula Tulum 15 min walk - Ziggys Beach Club 13 min walk - Taboo Beach Club 9 min walk ## About this property ### Hotel Zulum Hotel near Tulum Beach You can look forward to a terrace, a garden, and dry cleaning/laundry services at Hotel Zulum. With amenities like a beachfront location and sun loungers, this hotel is the perfect place to soak up the sun. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to 2 bars and a business center, guests can connect to free in-room WiFi. You'll also find perks like: - An outdoor pool - Free self parking - A roundtrip airport shuttle (surcharge), beach umbrellas, and beach towels - A 24-hour front desk, wedding services, and luggage storage Room features All guestrooms at Hotel Zulum boast comforts such as free WiFi and free bottled water. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Ceiling fans and daily housekeeping ## Similar properties ![Deluxe Suite, Oceanfront | Terrace/patio](https://images.trvl-media.com/lodging/21000000/20520000/20510500/20510415/35bc0251.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coco Unlimited Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 1,001 reviews CA $209 CA $257 total includes taxes & fees Apr 14 - Apr 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=20510415&PinnedHotelID=20510415&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/16000000/15940000/15937400/15937308/a6fee369.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nueva Vida de Ramiro Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 966 reviews CA $163 CA $201 total includes taxes & fees Mar 31 - Apr 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=15937308&PinnedHotelID=15937308&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/114000000/113250000/113245100/113245073/03596b85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mía Tulum Beachfront Resort - 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Spa - Pet friendly - Parking included 7.8 Good 432 reviews CA $187 CA $231 total includes taxes & fees Apr 7 - Apr 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=16476867&PinnedHotelID=16476867&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Suite, 1 King Bed, Pool Access, Ocean View](https://images.trvl-media.com/lodging/17000000/16520000/16516900/16516809/658dd960.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### O Tulum Condo Hotel - Adults Only Tulum - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 612 reviews CA $76 CA $97 total includes taxes & fees Apr 15 - Apr 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=16516809&PinnedHotelID=16516809&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/39000000/38910000/38906000/38905901/b10d7fef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Altamar Tulum - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 99 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=38905901&PinnedHotelID=38905901&HadPinnedHotel=true®ionId=-1&adults=2) ![Cabin, 1 King Bed, Balcony, Sea Facing | Bathroom](https://images.trvl-media.com/lodging/49000000/48900000/48890700/48890661/2c2cd4bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Esperanza Hotel Tulum Zona Hotelera - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 164 reviews CA $117 CA $148 total includes taxes & fees Apr 25 - Apr 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-25&endDate=2026-04-26&selected=48890661&PinnedHotelID=48890661&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=8336524,20510415,15937308,113245073,23427460) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - 2 bars/lounges - 2 restaurants - Snack bar/deli ### Restaurants on site - Zulum ### Things to do - Full-service spa - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - Business center ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Terrace ### Full-service spa - In-room massages - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No elevator ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Food and drink - Free bottled water - Limited room service ### More - Ceiling fan ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 2:00 AM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 750 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children 8 and younger are not allowed at this property; All guests older than 8 are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: MXN 875 per person (one-way) - Pet fee: MXN 750 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher ### We should mention This property does not have elevators Children 8 years old and younger are not permitted at this property ### Property is also known as Hotel Zulum Hotel Zulum tulum Zulum Zulum Hotel Zulum tulum Hotel Zulum Hotel Hotel Zulum Tulum Hotel Zulum Hotel Tulum ## Frequently asked questions ### Does Hotel Zulum have a pool? ### Is Hotel Zulum pet-friendly? ### How much is parking? ### What time is check-in at Hotel Zulum? ### What time is check-out at Hotel Zulum? ### Does Hotel Zulum provide a shuttle to the airport? ### Where is Hotel Zulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Zulum Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.6 Location ### 7.4 Staff & service ### 6.2 Property conditions & facilities 10 - Excellent 99 8 - Good 96 6 - Okay 70 4 - Poor 56 2 - Terrible 59 ## Reviews Verified ### 10/10 Excellent #### Leo Mar 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay. Food is excellent ##### Leo Stayed 10 nights in Feb 2024 Verified ### 6/10 Okay #### Anamaria Mar 29, 2024 Liked: Cleanliness, staff & service Disliked: Amenities Liked it was close to many restaurants and clubs but the hotel needs an upgrade ##### Anamaria Stayed 3 nights in Mar 2024 Verified ### 2/10 Terrible #### Jesus Jan 23, 2024 Disliked: Amenities, property conditions & facilities The only good thing the location. The vents did not work, no regular hot water, staff not really friendly ##### Jesus Stayed 4 nights in Jan 2024 Verified ### 2/10 Terrible #### Amber Jan 20, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned. ##### Amber Stayed 4 nights in Jan 2024 Verified ### 10/10 Excellent #### Michael May 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great views and a/c. Good breakfast too ##### Michael Stayed 1 night in Apr 2023 Verified ### 8/10 Good #### Victor Sep 5, 2022 Liked: Cleanliness, staff & service #### Stuck in 90's Rundown Hotel that pretends to be luxury ##### Victor Stayed 1 night in Sep 2022 Verified ### 2/10 Terrible #### Melissa May 7, 2023 Disliked: Property conditions & facilities The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C. ##### Melissa Stayed 2 nights in Apr 2023 Verified ### 2/10 Terrible #### Alina Jan 13, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though ##### Alina Stayed 1 night in Jan 2024 Verified ### 2/10 Terrible #### Jessie Jan 16, 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes. ##### Jessie Stayed 3 nights in Jan 2024 Verified ### 2/10 Terrible #### Ceylan Jan 10, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Extrenely worn out, no internet no ac no safe no ourlets ##### Ceylan Verified ### 2/10 Terrible #### Tawnya Jul 1, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!! ##### Tawnya Stayed 2 nights in Jun 2024 Verified ### 2/10 Terrible #### Verified traveller Jul 16, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The worst The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back ##### Verified traveller Stayed 1 night in Jul 2022 Verified ### 2/10 Terrible #### Jarleen May 8, 2023 Liked: Staff & service Disliked: Property conditions & facilities This hotel does \*\*NOT\*\* have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather. ##### Jarleen Stayed 1 night in May 2023 Verified ### 6/10 Okay #### louis Mar 10, 2024 Liked: Staff & service Disliked: Property conditions & facilities I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned. ##### louis Stayed 2 nights in Mar 2024 Verified ### 10/10 Excellent #### Claudio Mar 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maravilloso Desde el momento del check in estuvo buenissima nuestra estancia. El hotel está muy cómodo, la atención es muy buena. La playa tranquila con camastros y servicio de alimentos y bebidas muy accesibles. Me encanta estar en Hotel Zulum ![](https://a.travel-assets.com/ugc/hotel-reviews/06395B46B414163887392D77B1E514A2810D79931711896764524.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A68457FA8B628E1453D67A2D5C7FCE6EC094FC301711896779298.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FBE1E0018FF2FFF9F8430C783E3D515383AE7B931711896795344.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FCB8F84EEC00543A0AD0E88DE1457BCC35BEB8321711896821585.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Claudio Stayed 1 night in Mar 2024 Verified ### 10/10 Excellent #### Altagracia Mar 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Súper cerca de la playa Muy padre y súper recomendado ![](https://a.travel-assets.com/ugc/hotel-reviews/A86CE7C326F993B6B302A1B12151363FB28271511711379772675.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Altagracia Stayed 2 nights in Mar 2024 Verified ### 2/10 Terrible #### ELIZABETH LUITON Mar 5, 2024 Disliked: Amenities No cuenta con electricidad solo cuenta con un generador constantemente se corta la electricidad y tarda mucho en regresar, el agua potables es salada. ##### ELIZABETH LUITON Stayed 3 nights in Mar 2024 Verified ### 10/10 Excellent #### Georgina Feb 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar donde se ubica es precioso, el mar esta limpio al igual que la playa, hay muchos lugares a donde se puede ir a comprar, comer o divertirse, aunque el restauurante del mismo hotel esta increible. Todos muy amables ##### Georgina Stayed 5 nights in Feb 2024 Verified ### 10/10 Excellent #### Elizenda Tellez Feb 16, 2024 Liked: Cleanliness, staff & service El personal muy amable sobre todo el personal del restaurante pero en el hotel falta mucho el agua ya se necesita darle un cambio a las instalaciones de los baños toallas y sábanas ##### Elizenda Tellez Stayed 5 nights in Feb 2024 Verified ### 6/10 Okay #### Maria Feb 10, 2024 Disliked: Amenities, property conditions & facilities Esta descuidado Nesecita remodelación ##### Maria Stayed 2 nights in Feb 2024 Verified ### 10/10 Excellent #### dulce maria Jun 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo súper bien! Desde que llegamos en recepción fueron muy amables nos dieron un Up grade a una habitación mejor ubicada, nosotros viajamos con mascotas y para mi es muy importante te que el hotel sea 100% pet friendly y este hotel cumple con ese requisito ✅. Además el restaurante súper rico todo con muy buenas porciones y no es muy caro . Me parece una de mis mejores opciones para vacacionar en Tulum. Seguro volveremos pronto ##### dulce maria Stayed 2 nights in Jun 2023 Verified ### 8/10 Good #### Maria Antonieta Apr 11, 2023 Liked: Cleanliness Disliked: Property conditions & facilities Sé va la Luz ve repente ##### Maria Antonieta Stayed 4 nights in Apr 2023 Verified ### 8/10 Good #### Serafin Apr 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Esta bien ubicada y tiene buen mantenimiento. El personal es amable y atento. Buena experiencia. ##### Serafin Stayed 2 nights in Apr 2023 Verified ### 8/10 Good #### Adrián Dec 21, 2022 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Desde que llegamos les comentamos que uno de los WC públicos tenía fuga y nunca lo arreglaron, también hubo fuga de agua en nuestra habitación, cada día se hicieron reportes y nunca llegó personal a solucionarlo. Había focos fundidos en el cuarto y no los repararon. Había mucho ruido por las noches pero eso fue debido a los negocios cerca del hotel, es ajeno a la administración. Puntos buenos a destacar: La playa es muy linda, el hotel tiene poca capacidad, para los que prefieren poca gente es magnífico, la comida es muy rica, a unos pasos hay un Gomart que te saca de cualquier apuro, el precio es bastante razonable si buscas un lugar solo para descansar. Otros puntos a destacar: No tiene aire acondicionado, frigobar ni puerta entre el sanitario y las camas. ##### Adrián Verified ### 10/10 Excellent #### Moises Oct 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lindo, limpio buen lugar para caminar ##### Moises Stayed 1 night in Oct 2022 ### Expedia's Latest Trends ### Hotels > - [Casa Alebrije 2 BR at Attha Cenote](https://www.expedia.ca/Tulum-Hotels-Casa-Cenote-Mayab-2-BR-Paradise-Attha-Cenote.h32788046.Hotel-Information) > - [Amaka Calma Tulum](https://www.expedia.ca/Tulum-Hotels-Amaka-Riviera-Tulum.h42945551.Hotel-Information) > - [Villa Xel Ha Luxury Houses](https://www.expedia.ca/Tulum-Hotels-Villa-Xel-Ha-Luxury-Houses.h26505558.Hotel-Information) > - [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > - [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > - [Hotel Noah Tulum](https://www.expedia.ca/Tulum-Hotels-Hotel-Noah-Tulum.h105130261.Hotel-Information) > - [Arba II ](https://www.expedia.ca/Tulum-Hotels-Arba-II.h110399096.Hotel-Information) > - [Collection O Faisano Boutique Luxury Hotel, Tulum Beach](https://www.expedia.ca/Tulum-Hotels-Faisano-Nomadas.h89264118.Hotel-Information) > - [Fully equipped 2 bedroom apartment 204 East](https://www.expedia.ca/Tulum-Hotels-Fully-Equipped-2-Bedroom-Apartment-204-East.h110095719.Hotel-Information) > - [Motto by Hilton Tulum](https://www.expedia.ca/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information) > - [Amazing and central new condo 2 bedroom La Veleta](https://www.expedia.ca/Tulum-Hotels-Amazing-And-Central-New-Condo-2-Bedroom-La-Veleta.h105813912.Hotel-Information) > - [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > - [Kin Tulum Jungle Deluxe](https://www.expedia.ca/Tulum-Hotels-Kin-Tulum-Jungle-Deluxe.h92636553.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.ca/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Hotel Boutique TerraNova](https://www.expedia.ca/Tulum-Hotels-Hotel-Boutique-TerraNova.h35245287.Hotel-Information) > - [Blue Veleta Luxury Bedrooms](https://www.expedia.ca/Tulum-Hotels-Blue-Veleta-Luxury-Bedrooms.h57214506.Hotel-Information) > - [Kanté Hotel - Downtown Tulum](https://www.expedia.ca/Tulum-Hotels-Kante-Hotel.h100984938.Hotel-Information) > - [Central Park Lagunas By Sandy Powerful](https://www.expedia.ca/Tulum-Hotels-Central-Park-Lagunas.h90833156.Hotel-Information) > - [The Strabon Tulum](https://www.expedia.ca/Tulum-Hotels-The-Strabon-Tulum.h28850990.Hotel-Information) > - [Irie Tulum ](https://www.expedia.ca/Tulum-Hotels-Irie-Tulum.h70762076.Hotel-Information) > - [Era Hotel & SPA Tulum](https://www.expedia.ca/Tulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) > - [Casa Almendro](https://www.expedia.ca/Tulum-Hotels-Casa-Almendro.h27554151.Hotel-Information) > - [Majaro Apartments](https://www.expedia.ca/MAJARO-HOTEL-TULUM.h73709718.Hotel-Information) > - [Mi casa es Tu casa.](https://www.expedia.ca/Tulum-Hotels-Mi-Casa-Es-Tu-Casa.h38725636.Hotel-Information) > - [Yaax Kiin](https://www.expedia.ca/Tulum-Hotels-Yaax-Kiin.h24039279.Hotel-Information) > - [Radio Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Radio-Tulum-Hotel.h19260671.Hotel-Information) > - [Downtown Tulum Loft W/rooftop Pool](https://www.expedia.ca/Tulum-Hotels-Downtown-Tulum-Loft-Wrooftop-Pool.h101943402.Hotel-Information) > - [Amana' Tulum, front beach hotel](https://www.expedia.ca/Tulum-Hotels-Nutash-Tulum.h113730206.Hotel-Information)