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Serena Village

3.0 star property
Hotel with private beach, 10 outdoor pools

Choose dates to view prices

Photo gallery for Serena Village

Exterior
1 bedroom, Tempur-Pedic beds, laptop workspace, WiFi
Deluxe Apartment, 2 Bedrooms, Balcony, Pool View
Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Private kitchen
View from room

Reviews

5.2 out of 10

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Kitchen

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Basic Apartment, 1 Bedroom, Kitchen, Pool View

1 bedroom, Tempur-Pedic beds, laptop workspace, WiFi

Basic Apartment, 1 Bedroom, Kitchen, Pool View

Highlights

Balcony
Separate dining area
Private pool
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 797 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Private kitchen

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Kitchen
  • 915 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed, 2 Twin Beds, 2 Large Twin Futons and 1 Double Sofa Bed

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About the area

Map
Carretera 106, Punta Cana, La Altagracia, 23000

What's nearby

  • Coco Bongo Punta Cana - 8 min drive - 6.2 km
  • Downtown Punta Cana - 8 min drive - 6.5 km
  • Cabeza de Toro Beach - 16 min drive - 11.8 km
  • Punta Cana Beach - 17 min drive - 14.8 km
  • Bavaro Beach - 19 min drive - 12.1 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 16 min drive

Restaurants

  • ‪Cash & Carry - ‬18 min walk
  • ‪Panoche - ‬5 min drive
  • ‪Asadero Doña Pula - ‬4 min drive
  • ‪Chepe's Grill - ‬20 min walk
  • ‪Licormart Cash And Carry - ‬8 min drive

About this property

Serena Village

Family-friendly hotel remodeled in 2019 and located near Downtown Punta Cana
Located close to Bavaro Beach and Cabeza de Toro Beach, Serena Village provides a beach bar, a free grocery shopping service, and a terrace. With a white sand beach, sun loungers, and a beach shuttle, this hotel is the perfect place to soak up some sun. Enjoy onsite activities like basketball and volleyball. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a firepit and a garden.
Other perks include:
  • 10 outdoor pools and a children's pool, with free cabanas and sun loungers
  • Free self parking
  • An outdoor tennis court, airport drop-off service (surcharge), and access to a nearby health club
  • Express check-out, evening entertainment, and beach umbrellas
Room features
All guestrooms at Serena Village boast comforts such as private pools and laptop-friendly workspaces, in addition to perks like air conditioning and separate dining areas.
Extra conveniences in all rooms include:
  • Showers and toilet paper
  • 32-inch Smart TVs with digital channels
  • Balconies, separate dining areas, and kitchens

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per day); wired internet (surcharge)

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 3:00 PM to 7:00 PM on request
  • Area shuttle (surcharge) up to 10 km
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • A beach bar
  • Private picnics

Things to do

  • 10 outdoor pools
  • Basketball
  • Children's pool
  • Evening entertainment
  • Outdoor tennis court
  • Playground
  • Volleyball

Family friendly

  • 10 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room washer/dryer
  • Living room
  • Playground
  • Private pool
  • Separate in-room dining area
  • Trampoline

Conveniences

  • Grocery/convenience store

Guest services

  • Free grocery shopping service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool

More

  • 32 buildings
  • 4 floors
  • Banquet hall
  • Built in 2014
  • Reception hall
  • Renovated entire property - December 2019
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Tempur-Pedic mattress

Bathroom

  • Outdoor shower
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels
  • Private pool

Food and drink

  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Oven
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Laptop workspace
  • Living room
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay
  • A damage deposit of USD 100 will be collected before check-in.
  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 10 per day (rates may vary)
  • Fee for in-room wired internet: USD 10 per day (rates may vary)
  • Airport shuttle fee: USD 25 per room
  • Airport shuttle fee per child: USD 25 (up to 17 years old)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
  • Late check-out fee: USD 50 (subject to availability)
  • Electricity fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges consumption-based electricity fees.

We should mention

Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serena Village Apartment Punta Cana
Serena Village Apartment
Serena Village Punta Cana
Serena Village Hotel
Serena Village Punta Cana
Serena Village Hotel Punta Cana

Frequently asked questions

Does Serena Village have a pool?

Yes, this property has 10 outdoor pools and a children's pool. Pool access is from 9:00 AM–8:00 PM.

Is Serena Village pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 20 lbs per pet.

How much is parking at Serena Village?

Self parking is free at this property.

What time is check-in at Serena Village?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Early check-in is available for a fee of USD 50 (subject to availability). Late check-in is available from 7:00 PM– 10:00 PM for a fee of USD 50.

What time is check-out at Serena Village?

Check-out is at 11 AM. Late check-out is available for USD 50 (subject to availability).

Does Serena Village provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 3 PM–7 PM on request. A fee of USD 25 per room applies.

Where is Serena Village located?

Located on the boardwalk/promenade, this family-friendly hotel is within 9 mi (15 km) of Downtown Punta Cana, Bavaro Beach, and Cabeza de Toro Beach. Juanillo Beach and Punta Cana Beach are also within 12 mi (20 km).

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Serena Village Reviews

Reviews

5.2
Rating 10 - Excellent. 6 out of 29 reviews
Rating 8 - Good. 2 out of 29 reviews
Rating 6 - Okay. 6 out of 29 reviews
Rating 4 - Poor. 4 out of 29 reviews
Rating 2 - Terrible. 11 out of 29 reviews

6.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
Stayed 2 nights in Apr 2021

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wanted to charge for internet and electricity. Do not stay here.
Stayed 10 nights in Aug 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

My worst stay

First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Stayed 1 night in Jun 2020

2/10 Terrible

Nichole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness

Not value for my money

Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

M Carmen

Disliked: Staff & service, room comfort
El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente
Stayed 1 night in May 2019

10/10 Excellent

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy privado, atentos y cordiales.

Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo.
Stayed 2 nights in Mar 2019

2/10 Terrible

Aileen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La peor opción lugar con cucarachas

Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte!
Stayed 9 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hola todavía no nos devolvieron el depósito y no hay internet no agua y poca iluminación el complejo
Stayed 7 nights in Mar 2019

2/10 Terrible

JJ, Tampa, FL

Disliked: Cleanliness, staff & service, property conditions & facilities
Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
Stayed 1 night in Feb 2019

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Condominio de Apartamentos próximo a Punta Cana

La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

You get what you pay for . . .

The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill.
Stayed 1 night in Sep 2018

8/10 Good

Anne yola

Liked: Cleanliness, room comfort

Certains Frais cachés

Le sejour etait positif . Mais arrive a lhotel il ya des frais qui netaient pas mentionnes sur mon reçu que le proprietaire voulait que je paye . Par exemple : linternet . Cetsit mentionne free wifi . Vue que je nai pas voulu payer le wifi apres 2 jours il a pris la television . Jai du aussi payer 10 $ usd pour lelectricite a part ( jai eu cet avis la veuille de mon voyage ) quand jai reserve ce netait pas mentionne
Stayed 5 nights in Aug 2018

6/10 Okay

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveller

Serena village

Many hidden fees that not explained to you by the website
Stayed 1 night in Mar 2018

10/10 Excellent

Francisco A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente, cómodo, seguro y una muy buena atención

Excelente apartamento, cómodo espacioso y en condiciones óptimas, Tiene todo lo necesario para una buena estadía, la atención de Michele y su esposa lo hacen aún mejor, te ayudan con buena información del lugar y siempre están pedientes para darte un buen servicio, lo recomiendo 100%. Tiene estacionamiento, airea acondicionado, en los dos ambientes, cocina y todos sus implementos, camas cómodas, lavadora, baño y ducha en buen funcionamiento.
Stayed 3 nights in Mar 2018

4/10 Poor

Leina , Santo Domingo RD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular

Bonito apartamento, hacen falta blackout y el calentador no funcionó, poca disposición del personal y muchas restricciones. No volvería, hay mejores opciones.
Stayed 1 night in Mar 2018