2/5 Poor
Catherine A
Travelled with family, Travelled with family and small children
Oct. 15, 2021
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pools don't open until 10am and then closed at 6pm.
They do not provide shuttle service as advertised. The walk is at least 1/2 a mile from restaurants to the beach. All but 3 restaurants are closed & those are two busy to accommodate our reservations. The teen hub and kids area never opened. Not 1 of the swim up bars ever opened. The line for a drink was over 30 mins many times. We watched them make frozen cocktails-with NO alcohol. The employees are exhausted although friendly and even embarrassed by the lack of proper management of the complex. The food was mediocre at best with ZERO LOCAL CUSINE. The worst was when my daughter & Son in Law paid to upgrade my room to Privilege on the 2nd day. The front desk did the paper work my family paid it in full. My granddaughters and I got out of the water - packed our rooms - walked over a 1/4 mile to the front desk to get our arm bands. When we got there they told us they made a mistake and wanted another $635. The Hotel manager was RUDE would not honor the deal we'd already paid and packed up for-she forced us back to our original room. NO HOT WATER on 3 of the 5 days we were there. The bathtub on the roof jets did not work. The drain plug on the tub in the room did not work. The maid was amazing-Luis my daughters 'butler' was kind. El Faro gives The Dominican Republic a very bad reputation. I will never stay at another OCEAN ONE resort again!!!!!!
Stayed 5 nights in Oct 2021