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Hotel Masam

2.5 star property
Couples exchange vows on the beautiful beach or enjoy sunset views from the rooftop terrace at this vibrant Cancun destination

Choose dates to view prices

Hotel Masam combines beach vibes with modern comfort in lively Cancun. Guests appreciate the rooftop terrace for relaxation and in-room WiFi for staying connected. The property offers wedding services, a reception hall, and convenient luggage storage for travelers.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Triple Room

Economy Triple Room

Economy Triple Room

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
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About the area

Located near a boardwalk/promenade, Hotel Masam is in Centro - Supmza 001, a neighborhood in Isla Mujeres. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Garrafon Natural Reef Park and Parque de los Suenos are also worth visiting. Visit our Isla Mujeres travel guide
Map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

  • Exploring the lovely streets of Isla Mujeres. #OnTheRoad
    Miguel Hidalgo
    1 min walk - 0.0 km
  • High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.
    Isla Mujeres Ferry Terminal
    3 min walk - 0.3 km
  • Norte Beach showing general coastal views, a sandy beach and swimming
    North Beach
    5 min walk - 0.4 km
  • beach
    3 min walk - 0.3 km
  • Isla Mujeres Cemetery
    5 min walk - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN)
    114 min drive

Restaurants

  • Luna Grill
    2 min walk
  • El Patio
    1 min walk
  • Los Mariscos De Humo
    1 min walk
  • Sonny's Pizza
    2 min walk
  • Aroma Isla
    1 min walk

About this property

Hotel Masam

Hotel near North Beach
Close to Isla Mujeres Ferry Terminal, Hotel Masam provides amenities like a rooftop terrace. Stay connected with free in-room WiFi.
Additional perks include:
  • Beach towels, concierge services, and a reception hall
  • Luggage storage, tour/ticket assistance, and wedding services
Room features
All guestrooms at Hotel Masam feature comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with bathtubs and soap

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Sayil Hotel
Hotel Masam Hotel
SAYIL HOTEL BOUTIQUE
Hotel Masam Isla Mujeres
Hotel Masam Hotel Isla Mujeres

Frequently asked questions

Is Hotel Masam pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Masam?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Masam?

Check-out is at noon. Late check-out is available for MXN 300 (subject to availability).

Where is Hotel Masam located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Parador Fotográfico and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Reviews

Hotel Masam Reviews

7.8

Good

8.2

Cleanliness

7.4

Amenities

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 31 out of 77 reviews
Rating 8 - Good. 19 out of 77 reviews
Rating 6 - Okay. 16 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

Reviews

10/10 Excellent

Juan

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, hotel is in ok condition
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Stayed 1 night in Jul 2024

6/10 Okay

peter

Liked: Cleanliness
On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
Stayed 4 nights in May 2024

4/10 Poor

Stephan

Disliked: Property conditions & facilities
There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stayed 5 nights in Nov 2023

8/10 Good

LIGIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff
Stayed 1 night in Sep 2022

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location especially for a solo traveler
Stayed 7 nights in Apr 2023

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2022

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again.
Stayed 3 nights in Jun 2022

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, comfortable
Stayed 4 nights in May 2023

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 1 night in May 2024

8/10 Good

Lorie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Stayed 1 night in Mar 2023

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.
Stayed 7 nights in Feb 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water problems is all, but if you’re adaptable don’t worry:)
Stayed 9 nights in Feb 2023

4/10 Poor

Cecilia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Maintenance issues - only hot water
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Average for 1 night

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
Stayed 1 night in Mar 2024

6/10 Okay

Tayse Cristina

Disliked: Cleanliness, property conditions & facilities, room comfort

NO GO UNTIL FURTHER NOTICE

We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.
Dust
Mold
No care
Dirty floor
Stayed 1 night in Dec 2022

2/10 Terrible

CARMEN

El hotel que reservé está cerrado no habilitado
Stayed 1 night in Dec 2024

8/10 Good

Alfonso

Liked: Staff & service, amenities
Está bien Bien servixiio
Stayed 1 night in Jun 2024

10/10 Excellent

Clara Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Sobre todo el muchacho que atiende
Stayed 1 night in May 2024

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo.
Stayed 1 night in May 2024

10/10 Excellent

Tadeu

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla
Stayed 2 nights in May 2024

10/10 Excellent

MARIA EUGENIA

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion!
Stayed 1 night in Jan 2024

6/10 Okay

Raúl José

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, cerca del centro y de la playa. Buena atención del personal. La TV no cuenta con servicio de cable (no se utilizó), no cuenta con sillas y mesa de trabajo, se sienten los resortes de la cama.
Stayed 2 nights in Apr 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buen ubicado. Nos han atendido muy bien! Lo recomiendo
Stayed 1 night in Apr 2023

10/10 Excellent

Eduardo Sandoval

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, el personal muy amable, solo las regaderas no sirven del todo bien, hacen mucho ruido