Title: Amigo Rental - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Amigo Rental On beach with 2 outdoor pools, near Iberostar Cancun Golf Course ## Photo gallery for Amigo Rental ![Breakfast, lunch, dinner served; international cuisine - Amigo Rental (Cancun)](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/4b6ab443.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Quadruple Room | Balcony - Amigo Rental (Cancun)](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/70906eb9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Quadruple Room - Amigo Rental (Cancun)](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/6bb976c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Condo, Ocean View | Balcony - Amigo Rental (Cancun)](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/4c5c2d80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Quadruple Room | View from room - Amigo Rental (Cancun)](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/6000f603.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies El Rey Ruins offers a tropical getaway with two outdoor pools and a poolside bar. Enjoy relaxation at the spa and international dishes at Casa del Mar. Practical amenities include laundry facilities, free WiFi, and a garden. Staff members are known for their helpfulness. ## Reviews 6.2 ## Popular amenities - Pool - Kitchen - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 19 - Dec. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 20 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 3 of 3 rooms ### View all photos for Superior Studio Suite ![Superior Studio Suite](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/f33ff0d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio Suite ### Highlights Balcony Air conditioning Kitchenette Full-sized refrigerator/freezer Flat-screen TV Premium bedding Microwave Coffee/tea maker - 463 sq ft - Ocean view - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Standard Quadruple Room ![Premium bedding, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/e63cca2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room ### Highlights Balcony Air conditioning Kitchenette Full-sized refrigerator/freezer Flat-screen TV Premium bedding Microwave Coffee/tea maker - 431 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Standard Condo, Ocean View ![Flat-screen TV](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/d56605d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Condo, Ocean View ### Highlights Balcony Air conditioning Kitchenette Full-sized refrigerator/freezer Flat-screen TV Premium bedding Separate bedroom Microwave - 431 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4970000/4968500/4968483/9dec3b87.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Cancun Las Americas Downtown Cancun - Pool - Hot tub - Free WiFi - Restaurant 8.4 Very good 1,003 reviews CA $108 CA $139 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/Cancun-Hotels-Fiesta-Inn-Cancun-Las-Americas.h4968483.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=146df105-c450-4c77-9745-9bd4c4089e6c&top_cur=CAD) Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/27400/27301/ed784123_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Le Blanc Spa Resort Cancun - 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Pool - Breakfast included - Parking included - Free WiFi 7.4 Good 1,000 reviews CA $98 CA $125 total includes taxes & fees Jan 18 - Jan 19, 2026 [](https://www.expedia.ca/Cancun-Hotels-City-Express-Cancun.h1199347.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=146df105-c450-4c77-9745-9bd4c4089e6c&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Amigo-Rental.h9724802.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Amigo-Rental.h9724802.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.04763%2C-86.78315&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jVCk3qptoW07Uyoj-lWELa6fd08=) Boulevard Kukulcan Km 20 - Condominium, Cancun Plaza, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Nichupté Lagoon \- 2 min walk \- 0.2 km - Iberostar Cancun Golf Course \- 13 min walk \- 1.1 km - El Rey Ruins \- 18 min walk \- 1.5 km - El Rey Ruins Trailhead \- 18 min walk \- 1.5 km - Delfines Beach \- 19 min walk \- 1.7 km #### Getting around - Cancun Intl. Airport (CUN) - 14 min drive #### Restaurants - ‪Zai - ‬12 min walk - ‪Royal Solaris Cancun - ‬3 min walk - ‪Sun Palace - ‬5 min walk - ‪Marco Polo Restaurante - ‬4 min walk - ‪Bordeaux - ‬9 min walk ## About this property ### Amigo Rental On beach with 2 outdoor pools, near Iberostar Cancun Golf Course Spend the day on Amigo Rental's beach or relax by one of the aparthotel's 2 outdoor swimming pools. Each apartment features a kitchenette with a refrigerator and a microwave, plus free WiFi and a flat-screen TV with cable channels. Added amenities include a balcony, premium bedding, and a coffee/tea maker. Limited housekeeping is available. Amigo Rental offers 10 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Accommodations at this 3-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers. This Cancun aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on a limited basis and hair dryers can be requested. 2 outdoor swimming pools are on site along with a children's pool. Guests can pamper themselves by indulging in the onsite spa services. Services include massages. ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/82000000/81530000/81528400/81528318/033ecf4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fanthakstico Apart Vista al Mar Cancun Zona Hotelera - Pool - Kitchen - Parking included - Free WiFi 7.6 Good 4 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=81528318&PinnedHotelID=81528318&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/45000000/44590000/44585800/44585754/9de77ddc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach and Ocean Front Apartments 1 Zona Hotelera - Pool - Parking included - Free WiFi - Air conditioning 7.2 Good 55 reviews CA $124 CA $215 total includes taxes & fees Dec 20 - Dec 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=44585754&PinnedHotelID=44585754&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/37000000/36090000/36085900/36085831/899bc04d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Plaza Condo Hotel Zona Hotelera - Pool - Spa - Kids pool - Parking included 7.0 Good 458 reviews CA $102 CA $130 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=36085831&PinnedHotelID=36085831&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony view](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/50f7de45.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Salvia Cancun Aparts Zona Hotelera - Pool - Kids pool - Parking included - Free WiFi 7.8 Good 238 reviews CA $195 CA $242 total includes taxes & fees Dec 20 - Dec 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bedrooms, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22610000/22605100/22605007/46c1f0a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartment with great views of Cancun. Zona Hotelera - Pool - Kitchen - Washer - Dryer 7.6 Good 12 reviews CA $112 CA $164 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=22605007&PinnedHotelID=22605007&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/14000000/13440000/13433800/13433737/4a57a63d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Plaza Condo Zona Hotelera - On private beach - Pool - Kids pool - Parking included 8.0 Very good 158 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=13433737&PinnedHotelID=13433737&HadPinnedHotel=true®ionId=-1&adults=2) ![Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/6473bc00.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean View Apartments – Increíble Zona Hotelera - Pool - Parking included - Free WiFi - Air conditioning 7.6 Good 75 reviews CA $132 CA $215 total includes taxes & fees Dec 20 - Dec 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/6000000/5830000/5823800/5823727/3eac502c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bsea Cancun Plaza Hotel Zona Hotelera - On private beach - Pool - Spa - Kids pool 7.2 Good 1,004 reviews CA $109 CA $141 total includes taxes & fees Dec 20 - Dec 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=5823727&PinnedHotelID=5823727&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/1000000/980000/978800/978748/7303a5aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smart Cancun The Urban Oasis Downtown Cancun - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 999 reviews CA $95 CA $122 total includes taxes & fees Dec 20 - Dec 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=978748&PinnedHotelID=978748&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/77000000/76250000/76240200/76240139/00c94821.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Plaza - Best Beach Zona Hotelera - Pool - Kitchen - Parking included - Free WiFi 8.8 Excellent 133 reviews CA $158 CA $198 total includes taxes & fees Jan 19 - Jan 20, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=76240139&PinnedHotelID=76240139&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - On the beach ### Pool/Spa - 2 outdoor pools - Massage - Spa services ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site - Limited onsite self parking ### Family friendly - Children's pool ### Restaurants on site - Casa del Mar ### Kitchenette - Coffee/tea maker - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave ### Dining - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Bedrooms - Premium bedding ### Bathroom - Hair dryer (on request) - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Outdoor areas - Balcony - Garden - Terrace ### Laundry - Laundry facilities ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Smoking not allowed ### Services and conveniences - 24-hour front desk - Grocery/convenience store - Limited housekeeping - Luggage storage - Safe - Tour and ticket assistance ### Location highlights - On the waterfront ### Things to do - Children's pool - Theme park nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 10 units - Garden ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 5:30 AM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 100 per accommodation, per stay We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, mobile payments, and cash Mobile payment options include: PayPal Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Amigo Rental Aparthotel Cancun Amigo Rental Aparthotel Amigo Rental Cancun Amigo Rental Amigo Rental Cancun Amigo Rental Aparthotel Amigo Rental Aparthotel Cancun ## Frequently asked questions ### Does Amigo Rental have a pool? ### Is Amigo Rental pet-friendly? ### How much is parking? ### What time is check-in at Amigo Rental? ### What time is check-out at Amigo Rental? ### Does Amigo Rental provide a shuttle to the airport? ### Where is Amigo Rental located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Amigo Rental Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.6 Cleanliness ### 7.0 Location ### 5.8 Staff & service ### 6.0 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 9 8 - Good 18 6 - Okay 15 4 - Poor 10 2 - Terrible 11 ## Reviews ### 10/10 Excellent #### Yadira Jul 15, 2024 Liked: Cleanliness, amenities, communication Great location. Property outdated but not bad. ##### Yadira Stayed 5 nights in Jul 2024 ### 2/10 Terrible #### Wanda Jan 6, 2024 Disliked: Cleanliness, property conditions & facilities, communication No king bed as promised and all but one light worked ##### Wanda Stayed 5 nights in Jan 2024 ### 2/10 Terrible #### Ronald Aug 21, 2022 Disliked: Amenities, property conditions & facilities, communication The guy never answered and never contacted me. He did not even come to the check in!!! Luckily there were other apartments from other owners available and the guy at the front desk was extremely helpful in getting in contact with them and setting me up with a room or we would have slept on te car since it was past midnight!!!! ##### Ronald Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### Steve Apr 22, 2022 Liked: Cleanliness, room comfort, communication #### Very family budget friendly Overall this is a great cheap location. Second time staying here with kids 6,13,16 we are a familyof 5\. The pool is good can get dirty at times but they do clean it every morning. The bus stops infront of the hotel on both sides of the road. You can take the R1 or the R2 red busses and they will take you to the hotel zone or to downtown. It really is a great location for a budget. The restaurant across the street next to the Oxo is great good food but they do take a while to get your food, but so worth it. And they close i think 11pm or midnight good alcohol good chill vibes and one of the only restaurants on that side. But by staying here we were able to do Xcaret and isla mujeres, the hotel doesnt offer airport shuttle but just book with happy shuttle it was like $60usd i believe. Have fun safe travels highly recommend staying here ##### Steve Stayed 4 nights in Apr 2022 ### 4/10 Poor #### Andrew Apr 2, 2022 Disliked: Cleanliness, room comfort, communication #### It was ok Our First room had cockroaches. They moved us to another room after a brief conversation about it. No a huge deal just annoying. I did have to ask for them to clean the room but I think this was because we changed rooms . The food prices were extremely high in the restaurant and you didn't get much food. The beach has a lot of rocks and it is unsafe to swim with high waves. They charged me for a towel that I used to clean the salt spray off the cars windows so I could see and not die while driving. They told me I should have used something else. Nothing else was provided and I decided safety was more important than a towel. It was very quiet and the pool and beach area is nice. ##### Andrew Stayed 7 nights in Mar 2022 ### 6/10 Okay #### Laura Mar 19, 2022 Disliked: Room comfort, communication #### Horrible Experience Communication was horrible! I received an email a few days before my trip saying I didn’t pay my deposit, which was definitely paid a month before. Owner wouldn’t respond to emails or answer phone calls. Once I arrived at the property (very late at night) I was told I could only pay for the rooms in cash! Who arrives in Mexico in the middle of the night with $1000 in cash?!?! After about an hour of back and forth, I was able to pay for one night and then had to spend the following day walking from ATM to ATM (they only allow you to withdraw small amounts per day) trying to take out enough cash to pay for the room. It was absolutely ridiculous. Also, the rooms don’t have WiFi as advertised. Very uncomfortable beds and bedding. Don’t waste your time with amigo rentals. Save yourself the hassle and stay at a reputable hotel. ##### Laura Stayed 5 nights in Mar 2022 ### 8/10 Good #### OSCAR Dec 17, 2021 Liked: Room comfort, communication Rooms are nice. Restaurant food wasn’t anything to brag about. The views are great! Exterior of the hotel due for an upgrade ##### OSCAR Stayed 5 nights in Nov 2021 ### 4/10 Poor #### Georgina Nov 4, 2020 Disliked: Cleanliness, amenities, property conditions & facilities Muy mal servicio, y faltó limpieza de diario en el cuarto, sin servicio de TV e internet. Y cuidado con las personas que se pintan el cabello por unas pequeñas manchas querían quitarme mi depósito. Cómo mexicsnos que somos nos descriminan muy notorio. ##### Georgina Stayed 7 nights in Oct 2020 ### 2/10 Terrible #### Fidencio Oct 17, 2020 Liked: Cleanliness, room comfort Disliked: Communication #### Disappointing. We did not get the room that we paid for. Then, they wouldn’t accept credit cards. Fortunately, I had enough cash with me to pay for 3 nights stay. Not sure we’ll stay there again. ##### Fidencio Stayed 3 nights in Oct 2020 ### 6/10 Okay #### Verified traveller Feb 23, 2020 Liked: Cleanliness Disliked: Amenities The views were fantastic. The desk clerks were very helpful. The location was relatively quiet. There is one major problem. Once you get to check in, they bring in a person who immediately tries to sell you one of their packages. Even after you tell them you are already booked online. Very pushy. The trip we booked with them was awful. The Chichen Itza package. We went to the Suytun Cenote 1st. We were there for 3 hours. This where we had lunch. It was ok. Buffet. We had to drag our wet clothes around that whole time.Then to Valladolid for 20 minutes. Needed more time there. Then we finally got to Chichen Itza. In the hottest part of the day. Not comfortable at all. By the time we got dropped off it was a 14 hour day and the wet clothes stunk. ##### Verified traveller Stayed 6 nights in Feb 2020 ### 6/10 Okay #### Verified traveller Jan 13, 2020 Disliked: Cleanliness, staff & service, room comfort #### Cancun Plaza good; Bsea/Amigo not so good The property is nice, but the room was not. The photos shown are not necessarily what you will get, certainly not what we got. We booked a unit with 1 king and 2 double beds, bu got a unit with one twin with a trundle underneath and 2 doubles. All beds had very thin mattresses that were not comfortable at all. The twin also was the "couch" for the room. The only other furniture was a table with chairs. Our unit had a loft for the double beds, and the stairs going up had a wobbly railing that was also very short. Dangerous for anyone, but especially for kids, as there were no balusters and plenty of space for one to fall. The room was cleaned twice in an entire week. The bathroom vent was so caked with dirt and lint that there was no air movement, and it never got dry after we showered the first time for the whole week. There was no drying line for wet swimwear. We booked a kitchenette expecting to cook some of our meals, but there was no pot to boil water, and the one frying pan was so warped it was nearly impossible to cook anything on it. The pizza in the restaurant was good. Everyone at the place was nice. The beach here is great, not crowded and a break keeps the surf down one one end for those who don't like big waves. The pool is also very nice, and the breakdown division of the deep and kid pools is very convenient for families with swimmers at different levels. If the room itself had been nicer and cleaned more often, I would think about returning. ##### Verified traveller Stayed 7 nights in Dec 2019 ### 4/10 Poor #### Verified traveller Dec 8, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This picture is of the only penthouse that they have. Our room was no where near this. water clogged in our bathroom, did not get warm water for showers. apparently they use boiler to heat the water and start boiler only for some time. I also took a long time to get hot (just warm) water to the shower. the water pressure in the shower was extremely low. no one came t fix it either despite asking. The property is really very old and i guess suffers from old plumbing. The property is actually cancun plaza. amigo rental is a third party, to get any changes , i had to connect with amigo rentals . Amigo rentals was very unresponsive and has no bias for customers. There was also a lizard in our room. Not recommended. ##### Verified traveller Stayed 4 nights in Nov 2019 ### 2/10 Terrible #### Verified traveller Sep 8, 2019 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service, amenities 这是史上住过的最糟糕的一次酒店，性价特别低。首先别说名字和expedia不一样，而且第二天游泳池停掉，第三天竟然一早断电，但是酒店竟然不同意我们免费退房，我打电话给expedie，客服打电话给酒店协商，但是酒店经理不同意退房钱，只同意退定金。另外打扫，说是第三天给我们免费打扫，拖到第四天才给我打扫，而且所谓的打扫只是给我们换了床套而已，满个房间都是沙子。服务态度非常差，expedia的客服反而还未了协商失败而给我道歉，而酒店、从来没有一句道歉。怪我自己倒霉吧！大家要看清楚别再住这个黑店了 ##### Verified traveller Stayed 4 nights in Sep 2019 ### 8/10 Good #### Verified traveller Jul 14, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Je n'ai pas aimé le manque d'article dans la cuisine. Cafetière défectueuse et rien pour nettoyer la vaisselle. J'ai aimé le confort de la chambre et la gentillesse des gens à l'accueil. ##### Verified traveller Stayed 3 nights in Jul 2019 ### 2/10 Terrible #### Verified traveller Jun 15, 2019 Liked: Cleanliness Disliked: Staff & service, amenities El trato al turista nacional es NEFASTO, me trataron muy mal en el check in y en la alberca sufrí de discriminación por parte de un empleado de mantenimiento. Por supuesto que a Nadie que aprecie le recomendaría pararse por ahí ##### Verified traveller Stayed 4 nights in Jun 2019 ### 10/10 Excellent #### Susano, Guadalajara, Jalisco,Mx Apr 28, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es agradable tiene su cocina fue excelente ya que se prepara comida o calientas tus alimentos. Lo único malo es que hicieron el aseo nada más un día de los seis que estuvimos y papel del baño nos querían darnos un par de rollos pero al último nos dieron otros dos ##### Susano Stayed 6 nights in Apr 2019 ### 8/10 Good #### Verified traveller Apr 23, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This particular condo is on the fifth floor of Cancun Plaza condominium with great view on the pool and the ocean. Pool is big and very kids friendly. Beach is two minutes walk downstairs from the pool. Restaurant serves basic food that can be better. I recommend renting a car and driving around Cancun and riviera Maya. Taxi and private transportation are too expensive and cumbersome to use. Parking in Cancun Plaza condo seems limited but we have had a parking space for our car every day. ##### Verified traveller Stayed 8 nights in Apr 2019 ### 8/10 Good #### Rogelio Apr 20, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El tiempo de espera en recepción fue el adecuado, la estancia muy agradable, todo en general bien. ##### Rogelio Stayed 4 nights in Apr 2019 ### 8/10 Good #### Jessica Apr 11, 2019 Liked: Cleanliness, staff & service Disliked: Amenities I loved the staff. Everyone is very friendly. The pool is very nice with access to the beach and the restaurant food was very good. I didn’t like that the rooms don’t have WiFi and the TV cable doesn’t work. ##### Jessica Stayed 5 nights in Apr 2019 ### 8/10 Good #### JOHN Apr 9, 2019 Liked: Cleanliness, staff & service, room comfort #### Great restaurant! I'd stay here again. I cannot get credited for 8 nights here because the hotel has no record of my stay. Despite what it says on Hotels.com, this hotel requires a 30% payment to reserve a room. The remaining 70% is due 10 days prior to arrival, unless you pay in cash, which we did, after inspecting the room. All in all, these are minor annoyances. Our stay was nice. This is a three star hotel that is borderline two star because the owners need to invest in maintenance, but peeling paint, slightly leaky pipes, loose knobs, small stains on sheets, etc. shouldn't distract you from the fact that this hotel is a great value. Our room was clean, and the staff was friendly and helpful. Our room, like all rooms, I believe, had an excellent view of the pool and ocean. The beach was spectacular, though the surf tends to be rough. This hotel is not all inclusive. Nearby hotel are, and their restaurants won't be open to you. Fortunately the hotel restaurant, Casa del Mar, is excellent. We tried other restaurants in the hotel zone, but this was the best! The menu has a good mix of Mexican and American dishes, healthy enough for my wife, with enough seafood for me. My kids loved their variety of salads, delicious pastas, & many types of pizza (cooked in their wood fired oven). Great, relaxed service! Every seat has an ocean view. Expect to pay 200 pesos (about $10 US) per person per meal without drinks. Only part of the menu is attached. ##### JOHN Stayed 8 nights in Mar 2019 ### 2/10 Terrible #### Ramakrishna Mar 31, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort It was not good from begining.No Early Check in.No wifi in rooms.Very slow wifi in common areas.No TV for 3 days.Cleannig will be every three days.Reception desk is not good at all. ##### Ramakrishna Stayed 5 nights in Mar 2019 ### 8/10 Good #### Kena, Scenery Hill US Mar 20, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view was amazing! The staff friendly and helpful. Our room was as pictured, but 2 double beds and a twin with pull out trundle, no king bed. You need to wash dishes, but no dish towels or even wash towels in the bathroom to do it. I just purchased paper towels. The pool is great and clean. Restaurant on sight is ok, prices are ok. Menu is limited. Beach is clean and plenty of places to sit. Buses stop in front of the property often and will take you most places, take american dollar bills!! A ride will cost you $1 us, for as far as you want to go. Taxi is way more. You get a card to get a beach towel. Where you go to get it will sell you excursions and offer discounts to do the “ time share” breakfast at another resort. Worth it if you can just keep telling the resort people you are not interested!! They will insult you, just keep saying no and get your discounted excursion. Overall, very nice vacation, affordable accommodations, just read fine print and do some research. I would recommend. ##### Kena Stayed 7 nights in Mar 2019 ### 8/10 Good #### Verified traveller Mar 9, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Menos me gusto el espacio. Jovenes borrachos en las habitaciones ##### Verified traveller Stayed 6 nights in Mar 2019 ### 10/10 Excellent #### Joaquin Feb 27, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen servicio La verdad el hotel fue perfecto. Los precios del restaurant, las instalaciones, todo muy bien. Lo único que no me gustó es que cuando ellos se pusieron en contacto conmigo directamente no me comentaron nada sobre ningún deposito. Ya que llegué me dijeron que eran 100 dólares de deposito. Pero de ahí en fuera todo perfecto. ##### Joaquin Stayed 4 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller Feb 24, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the Ocean view and the hotel staff. The room was exactly what we wanted. ##### Verified traveller Stayed 4 nights in Feb 2019 ## Expedia's Latest Trends ### Hotels > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Nomads Hotel & Rooftop pool](https://www.expedia.ca/Cancun-Hotels-Nomads-Hotel-Rooftop-Pool.h20187538.Hotel-Information) > > [Suites Malecon Cancun](https://www.expedia.ca/Cancun-Hotels-Suites-Malecon-Cancun.h9785512.Hotel-Information) > > [Fairfield Inn & Suites by Marriott Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Fairfield-Inn-Suites-By-Marriott-Cancun-Downtown.h68684303.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Villa Palmeras](https://www.expedia.ca/Cancun-Hotels-Villa-Palmeras.h19637549.Hotel-Information) > > [Four Points by Sheraton Cancun Centro](https://www.expedia.ca/Cancun-Hotels-Four-Points-By-Sheraton-Cancun-Centro.h9534224.Hotel-Information) > > [Adhara Hacienda Cancun](https://www.expedia.ca/Cancun-Hotels-Adhara-Hacienda-Cancun.h26030.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Nílu Cancun Downtown by Selina](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h21125093.Hotel-Information) > > [Mex Hoteles](https://www.expedia.ca/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Wyndham Garden Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Wyndham-Garden-Cancun-Downtown.h4411896.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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