Very pleased with the room. It was clean, quiet and comfortable. Would definitely stay again.
However, interactions with staff were not very welcoming. An initial email from the hotel after booking didn’t thank us for our reservation or welcome us to the hotel, but instead stridently advised that pool facilities were for registered guests only. Hardly a welcoming message for all new guests. I have no issue with such a policy, but why assume we wouldn’t know that?
Also, when we arrived and tried to check in, I was immediately advised that check in time was 4 PM. If our room was not ready, I would have understood the clarification, but since the room was available, was the lecture needed?
Overall decent hotel. Customer service not their strong suit.