The staff is what makes this hotel
Very nice city hotel that is only a couple of blocks from the white house. Great restaurants are all around the hotel, and you can walk or hop in a quick cab to most tourist attractions (monuments/museums). The rooms are nice and clean/modern with comfy beds. The thing that sets this hotel apart is the staff. Everyone was empowered to address any issues immediately - for example, we couldn't get the adjoining rooms we needed, so we were immediately upgraded to a suite. The breakfast was very nice (no buffet - they only have table service) with similarly accommodating staff. We easily obtained a late checkout. We asked for a rollaway bed only once and it was there, all made up, without any second request (which never happens). Even though there are plenty of nice, convenient hotels in the area, I would definitely return to this hotel in particular because of the oustanding staff and service next time I'm in DC.
Comment from Hotel Management
9-May-2017 by Teresa, Hotel Management
Thank so much for your fantastic and kind review! I have shared your comments regarding your experience with our General Manager, Alexandra Byrne, who appreciates all guest feedback. We hope to have the opportunity to welcome you back again soon!