Ratings based on 2,209 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromDallas, TX

Nice hotel, walking distance. to the mall

Posted 2-Dec-2016
Nice rooms. Good size bathroom with separate shower & bath. Staff was extremely friendly and helpful and food was good but hotel priced. Easy walk to the Mall and sites and plenty of nearby food options including the Old Ebbitt.
4out of 5
by A verified traveller

Nice enough

Posted 1-Dec-2016
Pros: Great location
Cons: God is in the details
Location: Everything is nearby relativly speaking
I have had great experiences with Sofitel Hotels in London and Dubai so I thought to stay there while in Washington. It's a nice enough hotel and just not quite of the standard of the sisters.
4out of 5
by A verified traveller fromUS

位置还可以,就是停车每天要52刀,很贵

Posted 28-Nov-2016
停车费贵,去的时候不是旺季,价格很合理。位置也还算可以,离白宫很近。到哪里用走的就可以了。吃了一顿晚饭,味道还不错,而且价格不算贵。
Comment from Hotel Management
1-Dec-2016 by Joseph, Hotel Management
Lu, 感谢惠赐有关下榻 Sofitel Washington DC Lafayette Square 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启
5out of 5
by A verified traveller

Great hotel

Posted 28-Nov-2016
The hotel is small and intimate. Nice styling, great bathrooms. The location was safe and walkable.
Comment from Hotel Management
29-Nov-2016 by Joseph, Hotel Management
Bonjour! Thank you for choosing Sofitel for your visit to our Nation's Capital! We are glad to know that you enjoyed your accommodations as well as our central location. We hope to be your hotel of choice for any future travels to Washington D.C. Warm regards,
4out of 5
by A verified traveller fromUS

Wonderful visit

Posted 28-Nov-2016
Pros: Location, all staff
Everything was great - but- housekeeping was below par. They never threw out used paper coffee cups or empty water bottles. Housekeeping came by before 9 am. -
Comment from Hotel Management
29-Nov-2016 by Joseph, Hotel Management
Dear Jim, Thank you for taking the time to provide us with your feedback. We are sorry to hear about the inconvenience you met with our housekeeping department. This is atypical from our standards and rest assured that proper actions will be taken to avoid any future occurrence. We hope to have the pleasure to better serve you in the near future. Best regards,
5out of 5
by A verified traveller fromUS

Very nice hotel perfectly located

Posted 28-Nov-2016
Comfortable, clean and quiet accommodations very well located, minutes from the White House and Washington Monument. Only complaint was slow service at hotel restaurant.
Comment from Hotel Management
29-Nov-2016 by Joseph, Hotel Management
Dear Adam, Thank you for sharing your experience with us. We are thrilled to know you enjoyed our accommodations as well as our central location. We hope to have the opportunity to welcome you back again soon! warm regards,
5out of 5
by A verified traveller fromUS

We stayed for our honeymoon, it was super nice.

Posted 24-Nov-2016
My wife and I stayed here for our honeymoon. It was such a nice place to stay, the hotel was immaculate and everyone was so nice and helpful. Five stars out of five.
Comment from Hotel Management
28-Nov-2016 by Joseph, Hotel Management
Dear Craig, Thank you for choosing Sofitel Washington DC for your honeymoon. Congratulations once more! We are glad to know you enjoyed your experience with us and we hope to welcome you back soon, maybe for an anniversary... Kindest regards,
3out of 5
by A verified traveller fromNew York, NY

This was an average experience at best

Posted 22-Nov-2016
Though the staff was professional, for a 5 star hotel, they were not warm and friendly .We have stayed at The Sofitel in Paris and Asia, and this was a disappointment in both service and luxury. We paid for a luxury suite with a city view. We were placed on the 3rd floor with no view. When I requested to be moved to a higher floor we were advised that we would be moved the second day of our stay...That never happened, and there was never any follow up from them in resolving the matter. We completed our stay, however , I will never stay there again. There are many 5 star hotels in the downtown D.C. area that truly offer 5 star service.
Comment from Hotel Management
28-Nov-2016 by Alexandra, Hotel Management
Dear Nicole, Thank you very much for taking the time to share your comments regarding your stay with us. Please allow me to express once more my sincerest apologies about the inconvenience you met with your room. As said in the email we sent you, there has been a miscommunication when our Assistant Front Office Manager called in your room the next day in order to offer you a room on a higher floor, but wasn't able to get a hold of you. She unfortunately did not leave a message on your voicemail and we were later sold out of this kind of room located on high floors. I stay at your disposal if you would like to discuss you experience further. Warm regards,
1out of 5
by A verified traveller fromUS

They accused me of smoking in the room!

Posted 21-Nov-2016
Pros: It sucks!
Cons: Everything!
Location: Great location!
The hotel is beautiful but the staff is lacking in manners and everything else!
Comment from Hotel Management
28-Nov-2016 by Joseph, Hotel Management
Dear George, Thank you for your response. We apologize that you characterize our interaction with you in such a way. We pride ourselves in communicating with our guests before, during and after their stay. As I read our internal report of the weekend, the only interaction I notice is our staff speaking to you about smoking in our non smoking hotel. I am eager to hear any other details of your stay. Please contact me at the hotel if you would like to discuss this matter further. Best regards,
3out of 5
by A verified traveller fromSan Juan

Thoughts of my stay in Sofitel Lafayette Square.

Posted 18-Nov-2016
Pros: It is small and cozy. It is in the heart of Washington near many tourist areas. Metro stations nearby which is convenient.
Cons: I wish the night staff were as helpful and welcoming as the daytime staff.
Location: Location is great. It is near the White House, the Mall, many museums, the Metro station. Very good restaurants surround the hotel.
I found that for a hotel of such reputation for a sophisticated attention to guests Sofitel is not much different to any hotel I have stayed, just as expensive or way less expensive. Facilities were adequate. Some staff were very attentive, others outright indifferent. I arrived late to the hotel, around 11:30 PM. There was no staff outside the hotel to take our luggage or welcome me and my wife. After signing in the night clerk did not offer us any help taking our luggage to our room. This contrasts with the person who checked us out of the hotel. She was extremely sophisticated and very attentive to our needs. The room was clean and comfortable. But just like any other hotel room. Comfortable bed, clean, well furnished. Small in size. But no complimentary coffee was provided. Such a simple thing! So overall a very pleasant experience but not different from any other hotel.
Comment from Hotel Management
21-Nov-2016 by Joseph, Hotel Management
Dear Sal, Thank you for sharing your experience with us. We are glad to know you enjoyed our central location, but we are sorry to read about the inconsistent services you received during your stay. I can assure you this is atypical from our standards and I hope you will present us the opportunity to better serve you in the near future.