Ratings based on 2,340 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Durham, NC

Staffing issues

Posted 23-May-2017
Pros: Outstanding location.
Cons: Dining staff.
It felt like the hotel was short of staff to support the dining room. The tables were not being cleaned off leaving limited seating. We then waited for someone to serve us and again for the food to arrive. There did not seem to be anyone in charge.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great Location but not worth the money.

Posted 16-May-2017
They get a premium amount per night room. I paid in excess of $500. It's not worth the money. The hotel a rooms were very comfortable. The Proximaty of the hotel to the White House a capitol hill make it expensive to alternative hotels that would be booked for 1/2 the price.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to all attractions

Posted 11-May-2017
Within walking distances to White House, African American museum, Washington Monument and much, much more.
Comment from Hotel Management
14-May-2017 by Teresa, Hotel Management
Thank you for much for your review! It looks like you were able to take advantage of our central walkable location. I did notice you 3 of 5 star review, and would like to ask for more information. Please feel free to contact us directly- we are eager to assist!
4 out of 5
Recommended
for Everyone
by A verified traveller from FL

convenient location

Posted 11-May-2017
Pros: Service
Location: All the major attractions are nearby
Service was exceptional, restaurant very good. Room nice but could use a little updating
Comment from Hotel Management
12-May-2017 by Teresa, Hotel Management
Thank you so much for your review! We are so pleased you were able to take advantage of our central location right by the White House and National Mall. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Dery,NH

Posted 9-May-2017
The hotel was beautiful and the staffs were awesome!!!
Comment from Hotel Management
9-May-2017 by Teresa, Hotel Management
We're so glad you loved our hotel and had a great experience with our staff. I have shared your comments regarding your experience with our General Manager, Alexandra Byrne, who appreciates all guest feedback. We hope to have the opportunity to welcome you back again soon!
3 out of 5
by A verified traveller

beware the "view" rooms

Posted 25-Apr-2017
They listed as "view room" a room that looked across a very narrow alley into a wall. To remedy the situation, I had to pay $50/night.
Comment from Hotel Management
9-May-2017 by Teresa, Hotel Management
Thank you for taking the time to review. We've changed the descriptions to more accurately portray our room types. We hope to have the chance to welcome you back soon!
5 out of 5
Recommended
for Couples
by A verified traveller from Montreal

close to white house

Posted 25-Apr-2017
Pros: walking distance of many attractions
excellent service, restaurent nearby, staff very attentive to your needs and request with little french flavor.
Comment from Hotel Management
12-May-2017 by Teresa, Hotel Management
Thank you so much for five stars! We look forward to welcoming you back to our hotel in Washington DC soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2017
Could have used more dresser storage. Very nice staff! Beds were very comfortable. Nice that they gave you bottled water.
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

The staff is what makes this hotel

Posted 18-Apr-2017
Very nice city hotel that is only a couple of blocks from the white house. Great restaurants are all around the hotel, and you can walk or hop in a quick cab to most tourist attractions (monuments/museums). The rooms are nice and clean/modern with comfy beds. The thing that sets this hotel apart is the staff. Everyone was empowered to address any issues immediately - for example, we couldn't get the adjoining rooms we needed, so we were immediately upgraded to a suite. The breakfast was very nice (no buffet - they only have table service) with similarly accommodating staff. We easily obtained a late checkout. We asked for a rollaway bed only once and it was there, all made up, without any second request (which never happens). Even though there are plenty of nice, convenient hotels in the area, I would definitely return to this hotel in particular because of the oustanding staff and service next time I'm in DC.
Comment from Hotel Management
9-May-2017 by Teresa, Hotel Management
Thank so much for your fantastic and kind review! I have shared your comments regarding your experience with our General Manager, Alexandra Byrne, who appreciates all guest feedback. We hope to have the opportunity to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic hotel and staff

Posted 8-Apr-2017
The best hotel we have ever stayed. We were very comfortable and the entire staff was excellent. The hotel room had beautiful decor and it was also functional to accommodate all of our devices. Plenty of room to move around and the bathroom was very clean with great lighting.
Comment from Hotel Management
10-Apr-2017 by Joseph, Hotel Management
Dear Guest, Thank you for choosing Sofitel for your visit! I am glad to know that you enjoyed your accommodations as well as our personalized service. We hope to be your hotel of choice for any future travels to Washington D.C. Sincerely,