1/5 Terrible
Devan
Sep. 13, 2021
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Came with a group of friends that also had rooms at this property. First things 1st the valets where over aggressive about getting a tip and if we were leaving everytime we got our car. Then there was a "security guard" who said his job was to check everyone going upstairs but out of group of 20 he mysteriously only checked me (The tall african american with tattoos). When i asked why i was only asked I was told that the security officer wasnt doing his job right by his manager and that everyone should be checked. So I asked the question again, why was I the only one picked and got no answer. When I asked the manager on duty for a corporate number or his managers number I was given an email and a cold shoulder. This is a nice hotel and the discriminatory actions of the staff on duty really spoiled the experience. When my friends and I asked the manger on duty what could he do to make it right he offered " complimentary valet" as a solution. Such a spit in the face, will never go to this location or recommend any of my friends of color do the same.
Stayed 1 night in Sep 2021