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Photo gallery

Featured image
Indoor spa bath
Balcony
In-room safe, free WiFi
In-room safe, free WiFi

Guest reviews

996 reviews
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Restaurant
Breakfast Available
Business Services
Bar

Map

Explore the area

Popular LocationCaveworld8 min walk
Popular LocationWaitomo Glowworm Caves9 min walk
Popular LocationWoodlyn Park9 min drive
AirportHamilton (HLZ-Hamilton Intl.)74 min drive

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  • King room

    Room amenities

    • 377 sq ft
    • Sleeps 2
    More detailsKing room
  • Deluxe Room, Balcony

    Room amenities

    • 376 sq ft
    • Sleeps 2
    More detailsDeluxe Room, Balcony
  • Standard Triple Room

    Room amenities

    • 322 sq ft
    • Sleeps 3
    More detailsStandard Triple Room
  • Standard Room

    Room amenities

    • 107 sq ft
    • Sleeps 2
    More detailsStandard Room
  • Two Bedroom Family Room

    Room amenities

    • 431 sq ft
    • Sleeps 4
    More detailsTwo Bedroom Family Room
  • Family Room - Newly Refurbished

    Room amenities

    • 431 sq ft
    • Sleeps 4
    More detailsFamily Room - Newly Refurbished
  • Queen room

    Room amenities

    • 172 sq ft
    • Sleeps 2
    More detailsQueen room

About this area

Waitomo Caves

Waitomo Caves Hotel is located in Waitomo Caves. Waitomo Glowworm Caves and Woodlyn Park reflect the area's natural beauty and area attractions include Caveworld and Kiwi House Native Bird Park.
Visit our Waitomo Caves travel guide
View in a map
Popular Location

What's nearby

  • Caveworld - 8 min walk
  • Waitomo Glowworm Caves - 9 min walk
  • Aranui Cave - 8 min drive
  • Woodlyn Park - 9 min drive
  • Kiwi House Native Bird Park - 21 min drive

Getting around

  • AirportHamilton (HLZ-Hamilton Intl.) - 74 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant with a bar. Serves breakfast and dinner daily.

About this property

Waitomo Caves Hotel

3-star hotel, walk to Waitomo Glowworm Caves
A restaurant, a bar/lounge and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance and wedding services are on-site. All 33 rooms offer complimentary wireless Internet access, TVs with satellite channels, and portable fans. Guests will also find safes and free toiletries.
Waitomo Caves Hotel offers 33 forms of accommodation with a safe and free toiletries. Televisions come with satellite channels.

Bathrooms include a combined bath/shower unit. This Waitomo Caves hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 hot tubs are on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 7:30 AM–9:30 AM on weekends: NZD 10-24 per person
  • 1 restaurant
  • 1 bar

Things to do

  • 2 hot tubs

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • No lifts
  • Reception hall

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Meeting rooms
  • Conference space (11 square feet)

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Portable fan

Bathroom

  • Free toiletries
  • Shower/bathtub combination

Entertainment

  • Satellite channels
  • TV

More

  • Safe

Policies

Check-in

Check-in between 2:00 PM and 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:30 PM
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for NZD 35 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 10 and NZD 24 per person (approximately)
  • Crib (infant bed) fee: NZD 35 per night
  • Credit card charges are subject to a surcharge of 2.7 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Waitomo Caves Hotel
Hotel Waitomo Caves
Waitomo Caves Hotel Hotel
Waitomo Caves Hotel Waitomo Caves
Waitomo Caves Hotel Hotel Waitomo Caves

Frequently asked questions

Can I cancel my reservation for free at Waitomo Caves Hotel and receive a full refund?
Yes, Waitomo Caves Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Waitomo Caves Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Waitomo Caves Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Waitomo Caves Hotel?
Self-parking is free at this property.
What time is check-in at Waitomo Caves Hotel?
Check-in is from 2:00 PM to 9:30 PM. Late check-in is available during limited hours.
What time is check-out at Waitomo Caves Hotel?
Checkout is at 10 AM.
Where is Waitomo Caves Hotel located?
Situated in Waitomo Caves, this hotel is within a 10-minute walk of Caveworld and Waitomo Glowworm Caves. Woodlyn Park and Aranui Cave are also within 3 miles (5 km).
3.3
996 reviews
5 - Excellent
136
4 - Good
353
3 - Okay
277
2 - Poor
160
1 - Terrible
70

3.5/5

Cleanliness

3.8/5

Staff & service

3.2/5

Amenities

2.8/5

Property conditions & facilities

2/5 Poor

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
Liked the proximity to other restaurants. Disliked the condition of the hotel and our room compared to the "photo enhanced" pictures. The outside entrance to the building was in great need of painting. The rugs even in the lobby were worn, the paint throughout the building was peeling in places. The staff was not friendly and hard to find at times. There were no toiletries in the bathrooms as per the pictures. We had to find staff and ask for soap. The bathrooms are minuscule. Could hardly turn around, and we are thin people. We arrived after a 7 hour drive, tired and would loved to have seen a smiling face. No mention of no elevator and no air conditioning in the ad.
Stayed 1 night in Feb 2020

4/5 Good

Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities
Property is a lovely historical hotel but in much need of some love. Our bedroom door was sticky to open and you had to push hard to close. The carpet in the dining room is thread bare and dirty. Filter coffee was delicious at breakfast was was the bacon. Lovely and Smokey. Overall good for a night
Stayed 1 night in Mar 2020

3/5 Okay

Travelled with partner
Sad face IconDisliked: Amenities
Nice looking old hotel from afar. An unkempt mess up close. Gardens and exterior were uncared for, overgrown and not a place for "hanging out". The room was clean, but unfortunately the little milks they give so you can have a coffee curdled mine. Let's talk about the "Jacuzzi" they talk up. We opened the lid and saw a bunch of residue or something in the bottom, and it reeked of moldy/mildew. Needless to say, we didn't get in. They've made the room look like a beautiful old bath house, but without the privacy from the outside world. Think "fishbowl like" windows. It really has the potential to be a beautiful room, but like the rest of the hotel - no one seems to care. The menu was nice. Shame the "flowers" on the table were brown and sitting in brown water. They weren't flowers either, just some shrubbery. The checkin lady was an unfriendly cow. We had a tour that we needed to be at by 2.30pm and it was a 20 minute drive from our accomodation. All we asked was for an extra half hour to check in so we could sort ourselves out. But she wasn't having it. We seemed like an intrusion into her day. This hotel also seems to have signed me up to a random mailing list for Hilton Honors. a) I can't believe this hotel would EVER be part of a hilton group, and b) how rude to do that without permission. Overall, 3-stars. It was a place to sleep and eat. But the owners really should refurbish it to it's rightful glory - and for the love of god, do something about the disgusting spa
Stayed 1 night in Mar 2020

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
Decaying Grand Old Hotel
Would loved to have stayed here in 1910. 2020 not so much. You can see how it was once a grand hotel, but besides a coat of paint on the outside it looks like it's never been updated. We had 14a. 2nd floor with a humongous balcony that only our room had access to. We could've walked the entire length of the upper floor balcony and looked into others' rooms if we chose. Kind of creepy. Bedroom was large. Two twin beds (?) against a king headboard. Peeling wallpaper. Threadbare stained carpet. A throw carpet with edges peeling up to trip on. Oh the bathroom! Chipped sink that couldn't be scrubbed clean. Gross louvered glass window that was covered in grime and bugs. And my biggest pet peeve - no pressure in the shower, with water that was either cold or hot. I'm a fan of character and charm but this was neither. This place needs a massive capital investment. Positives were the front desk woman was pleasant and location is nice easy walk to a couple of restos.
Stayed 1 night in Mar 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Historical place . Character buiding . Unique to stay in a great buiding . Interesting exploring throughout the hotel.
Stayed 1 night in Mar 2020