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Una Vida

Photo gallery for Una Vida

Featured Image
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
Terrace/Patio

Overview of Una Vida

VIP Access

Una Vida

3 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780

Explore the area

  • Popular LocationCenote Crystal4 min drive
  • Popular LocationGran Cenote6 min drive
  • AirportTulum, Quintana Roo (TUY)6 min drive
  • Popular LocationLas Palmas Public Beach7 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Una Vida is in the suburbs. Tulum National Park and Sian Ka'an Biosphere Reserve reflect the area's natural beauty and area attractions include Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures. Traveling with kids? Consider Xel-Há Park and Jungle Place. Take an opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Cenote Crystal - 4 min drive
  • Gran Cenote - 6 min drive
  • Las Palmas Public Beach - 7 min drive
  • Playa Paraiso - 8 min drive
  • Tulum National Park - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 107 min drive

Restaurants

  • Ananda — 1 min walk
  • El Camello Jr — 6 min walk
  • Los Aguachiles Tulum — 6 min walk
  • La Barracuda — 8 min walk
  • Burrito Amor — 9 min walk

About this property

Una Vida

Family-friendly Tulum hotel in Tulum City Center with 2 outdoor swimming pools
This hotel features 2 outdoor pools, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, a snack bar/deli, and coffee/tea in a common area. All 17 rooms offer comforts like pillowtop beds and premium bedding, plus free WiFi and balconies or patios. Rainfall showerheads, down comforters, and free bottled water are among the other amenities available to guests.
Una Vida offers 17 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–noon: USD 10 for adults and USD 10 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour pool access
  • 2 outdoor pools
  • Private picnics

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets stay free
Dogs and cats welcome
1 per room (up to 33 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
24-hour pool access
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 64 out of 95 reviews
5 - Excellent 67%
Rating 4 - Good. 18 out of 95 reviews
4 - Good 19%
Rating 3 - Okay. 7 out of 95 reviews
3 - Okay 7%
Rating 2 - Poor. 0 out of 95 reviews
2 - Poor 0%
Rating 1 - Terrible. 6 out of 95 reviews
1 - Terrible 6%

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stunning property. We loved our room, the staff and the food at the restaurants was fantastic. All in all a five star experience!!! The pools were amazing. We were able to use the sister hotel pool, spa and restaurant. The couples massage was also excellent!!! They had staff all around always tidying and making sure everything was Perfect. The mattress was a bit too firm for us but otherwise this was a truly special experience.
Stayed 5 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great hotel hotel in a great location. I wish they had a mini fridge inside the room.
Stayed 3 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, service, and staff. A home run of a vacation.
Stayed 3 nights in Sep 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful, the staff was really helpful, the room was always cleaned well, the pool is a great sized pool for adults and you have access to the amenities at Bardo as well. The only thing I would say is to bring alot of mosquito repellant as the mosquitos are no joke there especially at night.
Stayed 7 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and extremely relaxing.
Stayed 3 nights in Jul 2021