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Una Vida

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2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
Villa Jacinta - Three Bedroom Private House | Terrace/patio

Overview of Una Vida

VIP Access

Una Vida

4.5 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780

Guests rated this location 8.2/10 - Very good

Explore the area

  • Popular LocationHospital de Tulum9 min walk
  • Popular LocationCenote Crystal4 min drive
  • AirportTulum, Quintana Roo (TUY)6 min drive
  • Popular LocationTemple of Doom8 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area


Una Vida is located in Tulum City Center, a neighborhood in Tulum, and is in the suburbs. Tulum Beach and Tulum National Park reflect the area's natural beauty and area attractions include Xel-Há Park and LabnaHa Ecopark Adventures. Take an opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Hospital de Tulum - 9 min walk
  • Cenote Crystal - 4 min drive
  • Gran Cenote - 6 min drive
  • Temple of Doom - 8 min drive
  • Las Palmas Public Beach - 18 min drive


  • Burrito Amor - 9 min walk
  • Palma Central - 4 min walk
  • El Camello Jr - 6 min walk
  • Taqueria Hermanos Kinil - 10 min walk
  • Fondo de Bikini - 9 min walk

About this property

Una Vida

4.5-star luxury hotel located in Tulum City Center
Take advantage of a roundtrip airport shuttle, a poolside bar, and a terrace at Una Vida. Treat yourself to a massage at the onsite spa. The onsite Mexican cuisine restaurant, Ananda, features garden views and brunch. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • 2 outdoor pools with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an area shuttle, and an area shuttle
  • A 24-hour front desk, luggage storage, and free newspapers
  • Guest reviews give good marks for the pool and helpful staff
Room features
All 17 rooms boast comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Guests reviews say good things about the spacious rooms at the property.
Other amenities include:
  • Pillowtop mattresses and down comforters
  • Rainfall showers, free toiletries, and hair dryers
  • Balconies or patios, ceiling fans, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM–noon for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Ananda

Things to do

  • 2 outdoor pools
  • 24-hour pool access
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli


  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance


  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking


  • Designated smoking areas

Room amenities


  • Down comforter
  • Pillowtop mattress
  • Premium bedding


  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Free bottled water

Outdoor space

  • Balcony/patio


  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Similar properties

See similar properties



Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18


Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 33 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 for adults and USD 10 for children
  • Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
24-hour pool access

Property is also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Frequently asked questions

Does Una Vida have a pool?

Yes, this property has 2 outdoor pools. Pool access is available 24 hours a day.

How much does it cost to stay at Una Vida?

As of Mar 27, 2023, prices found for a 1-night stay for 2 adults at Una Vida on Apr 1, 2023 start from CA $326.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Una Vida pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 per room) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Una Vida?

Self parking is free at this property.

What time is check-in at Una Vida?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Una Vida?

Check-out is at noon.

Does Una Vida provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Where is Una Vida located?

This family-friendly Tulum hotel is located in the suburbs, within a 15-minute walk of Hospital de Tulum and Dos Aguas Park. Cenote Calavera and Temple of Doom are also within 2 mi (3 km).




Rating 10 - Excellent. 118 out of 159 reviews" "
" "10 - Excellent 74%
Rating 8 - Good. 26 out of 159 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 7 out of 159 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 1 out of 159 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 7 out of 159 reviews" "
" "2 - Terrible 4%




Staff & service




Property conditions & facilities




10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning! Can't wait to return

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, including Jonah and Danielle. Very clean place with incredible ambience. Food from the restaurant was also very good.

10/10 Excellent

Bill, Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was very clean, food was amazing (a tad bit too expensive). The staff was very friendly, accommodating and genuinely sweet people. John, Gabriella, Quinton all the staff just amazing!

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most relaxing, beautiful, peaceful trips I’ve ever been on. This property is so gorgeous - the smells, the sounds, the food - everything was so amazing. I cannot wait to come back!! Everyone there was so helpful and kind, they are able to get a taxi quickly for you and more. Tulum changed me, and I have Una Vida to thank for that. Tip: do the sound therapy session!!! It just completed my stay and really did some good for my soul. I can’t say enough wonderful things about this place and my experience here.

8/10 Good


Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful place to stay, stunning rooms, food not so great.
Stayed 2 nights in Dec 2022

10/10 Excellent


10/10 Excellent


Stayed 2 nights in Oct 2022

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Una Vida for 3 days. It was raining when we arrived and the place still looks beautiful. The staff is amazing as well. We were warmly welcomed by Shiomara, she helped us with checking in and with handling the payment for transport. We had dinner at the hotels restaurant and the food is delicious, a bit pricey like US prices (approx $70 for two) but the food and drinks were worth it. The service is top notch as well with our server Alejandro. No heated pools but it’s not a deal breaker. Make sure you put a lot of bug spray, u are in a tropical rainforest. Overall if you want to relax in an intimate secluded jungle with good vibes to match, this is the place to be!
Stayed 3 nights in Sep 2022

10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place
We absolutely loved our stay. The only complaint is that the mattress was too hard for my old back 😊
Stayed 5 nights in Sep 2022

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one of the best I have ever stayed at. The service overall was excellent, The food was excellent and also the drinks, The staff was excellent very well kind and very friendly with always a good attitude. The front desk lady named Daniela was very sweet and kind and helped us with everything. Also it is very safe for walking around. I definitely recommend this hotel. I will be back soon :) Yasu & Luis.
Stayed 4 nights in Aug 2022