Title: Serena Tulum - Adults Only (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=26556568&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Serena Tulum - Adults Only Recharge at this tropical oasis where stunning beaches meet tranquility. ## Photo gallery for Serena Tulum - Adults Only ![Deluxe Tent | View from room - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/acaafb52.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/9bc5a874.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/8ddf18b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/0caf42c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/381d928f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa Paraiso and Playa Ruinas, Serena Tulum - Adults Only offers a tranquil retreat with free breakfast (local cuisine), a beach bar, and spa services. Unwind in the garden or by the outdoor pool with sun loungers. With free WiFi, self parking, tour/ticket assistance and luggage storage available. ## Reviews 8.0 Very good ## Popular amenities - Pool - Breakfast included - Spa - Parking included - Free WiFi - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 25 - Jan. 26](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 26 - Jan. 27](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Tent ![Deluxe Tent](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/9cd2000b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Tent ### Highlights Individually decorated Air conditioning Premium bedding Separate bedroom Rainfall showerhead Private bathroom Minibar Free bottled water - 376 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Jungle View Room ![Jungle View Room](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/a7a49902.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jungle View Room 8.0 Very good 4 reviews ### Highlights Individually decorated Air conditioning Premium bedding Separate bedroom Rainfall showerhead Minibar Free bottled water Daily housekeeping - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/17229a4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.0 Very good 1 review ### Highlights Individually decorated Air conditioning Premium bedding Separate bedroom Rainfall showerhead Hair dryer Private bathroom Minibar - 452 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Large Twin Sofa Bed ## You may also like Ad ![Oceanfront Villa | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet friendly 8.6 Excellent 662 reviews CA $339 CA $475 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3344d33c-5242-4c8d-a2cf-70c94cdfc4fe&top_cur=CAD) Ad ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - 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outdoor](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,968 reviews CA $484 CA $590 total includes taxes & fees Feb 23 - Feb 24 [](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-2-23&chkout=2026-2-24&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3344d33c-5242-4c8d-a2cf-70c94cdfc4fe&top_cur=CAD) Ad ![40-inch Smart TV with satellite channels, TV](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1210000/1207500/1207436/b4f693b9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ana y Jose Tulum Hotel & Spa Zona Hotelera - On private beach - Pool - Breakfast included - All-inclusive 9.0 Wonderful 225 reviews CA $284 CA $388 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Tulum-Hotels-Ana-Y-Jose-Hotel-Spa-Tulum.h1207436.Hotel-Information?chkin=2026-2-3&chkout=2026-2-4&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3344d33c-5242-4c8d-a2cf-70c94cdfc4fe&top_cur=CAD) Ad ![In-room safe, individually furnished, blackout drapes](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3390000/3389400/3389380/34d8262a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### BE Destination Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 522 reviews CA $683 CA $899 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information?chkin=2026-1-27&chkout=2026-1-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3344d33c-5242-4c8d-a2cf-70c94cdfc4fe&top_cur=CAD) Ad ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/14000000/13010000/13008900/13008835/3da6c7df.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Nômade Temple Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 8.8 Excellent 770 reviews CA $435 CA $574 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3344d33c-5242-4c8d-a2cf-70c94cdfc4fe&top_cur=CAD) Ad ![Private beach, white sand, sun loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2060000/2057800/2057731/5fcf47a4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 1,653 reviews CA $804 CA $978 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information?chkin=2026-2-9&chkout=2026-2-10&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3344d33c-5242-4c8d-a2cf-70c94cdfc4fe&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Serena-Tulum-Adults-Only.h26556568.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Serena-Tulum-Adults-Only.h26556568.Hotel-Information) ## About the area Located in Zona Hotelera, a neighborhood in Tulum, Serena Tulum - Adults Only is in the entertainment district and near the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Playa Paraiso and Sian Ka'an Biosphere Reserve are two other places to visit that come recommended. [Visit our Tulum travel guide](https://www.expedia.ca/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.17641%2C-87.44720&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jc5JJoga80rme55HUdtufQMzflw=) Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780 ### What's nearby - ![Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -](https://images.trvl-media.com/place/553248621579093709/024b718d-8084-4636-a421-dcb0bb624b7f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Beach 11 min walk \- 1.0 km - ![The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 16 min walk \- 1.4 km - ![Tulum Mayan Ruins which includes tropical scenes and rocky coastline](https://images.trvl-media.com/place/6159558/fcece672-c3eb-4b45-9a58-ee140f5007a0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum National Park 16 min walk \- 1.4 km - SFER IK 5 min walk \- 0.5 km - Jaguar Viewpoint Tulum 16 min walk \- 1.4 km ### Getting around - Tulum Intl. Airport (TQO) 56 min drive ### Restaurants - Papaya Playa Beach Club 8 min walk - Maya Tulum 11 min walk - Kin Toh 5 min walk - La Eufemia 11 min walk - Mateos 1 min walk ## About this property ### Serena Tulum - Adults Only Hotel near Tulum Beach Located close to Playa Paraiso and Playa Ruinas, Serena Tulum - Adults Only provides free breakfast (local cuisine), a beach bar, and a terrace. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a garden and a gym. Other perks include: - An outdoor pool along with sun loungers - Free self parking - A 24-hour front desk, a front-desk safe, and tour/ticket assistance - Smoke-free premises and luggage storage Room features All guestrooms are individually decorated, and offer comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. Other conveniences in all rooms include: - Rainfall showers and free toiletries ## Similar properties ![Private beach, white sand, beach towels](https://images.trvl-media.com/lodging/73000000/72020000/72016600/72016558/f221773f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LUV Tulum Zona Hotelera - On private beach - Breakfast included - Parking included - Free WiFi 9.6 Exceptional 19 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=72016558&PinnedHotelID=72016558&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22480000/22475500/22475411/e8644700.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coqui Coqui Papholchac Coba Residence & Spa Coba - Pool - Spa - Pet friendly - Parking included 9.6 Exceptional 51 reviews CA $297 CA $369 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=22475411&PinnedHotelID=22475411&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room](https://images.trvl-media.com/lodging/67000000/66230000/66221900/66221821/e68e6b75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eco.Bañitas Zona Hotelera - Free WiFi - Housekeeping 6.8 15 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=66221821&PinnedHotelID=66221821&HadPinnedHotel=true®ionId=-1&adults=2) ![Royal Suite Swim-up | Pool](https://images.trvl-media.com/lodging/10000000/9100000/9094200/9094174/261217a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Livetulum Tulum City Center - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 707 reviews CA $46 CA $60 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=9094174&PinnedHotelID=9094174&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Beachfront King Room with Balcony | Terrace/patio](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/b9ab65de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Canek Beachfront Eco Hotel Zona Hotelera - Breakfast included - Spa - Restaurant - Air conditioning 7.4 Good 265 reviews CA $136 CA $169 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/34000000/33580000/33571500/33571432/7b6c8be8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Orchid House Tulum Jungle Zama - Breakfast included - Spa - Free WiFi - Restaurant 9.2 Wonderful 202 reviews CA $147 CA $203 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=33571432&PinnedHotelID=33571432&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/43000000/42950000/42945600/42945551/bd9cae7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaka Calma Tulum La Veleta - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 582 reviews CA $87 CA $110 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=42945551&PinnedHotelID=42945551&HadPinnedHotel=true®ionId=-1&adults=2) ![OCEANFRONT VILLA WITH PRIVATE POOL | View from room](https://images.trvl-media.com/lodging/102000000/101430000/101422500/101422488/b4fab89b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Gitano Zona Hotelera - On private beach - Spa - Pet friendly - Parking included 8.4 Very good 80 reviews CA $279 CA $356 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=101422488&PinnedHotelID=101422488&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, free beach cabanas, sun loungers](https://images.trvl-media.com/lodging/24000000/23430000/23427500/23427460/6e2de3b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alquimia Hotel Boutique Zona Hotelera - On private beach - Pool - Spa - Pet friendly 8.8 Excellent 106 reviews CA $116 CA $145 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=23427460&PinnedHotelID=23427460&HadPinnedHotel=true®ionId=-1&adults=2) ![Oceanfront Two Double Beds Minipool](https://images.trvl-media.com/lodging/17000000/16480000/16476900/16476867/7964f296.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maya Tulum by G Hotels Zona Hotelera - Pool - Spa - Pet friendly - Parking included 7.8 Good 415 reviews CA $199 CA $246 total includes taxes & fees Feb 17 - Feb 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=16476867&PinnedHotelID=16476867&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=26556568,72016558,22475411,66221821,9094174) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - Free local cuisine breakfast available daily 8:00 AM to 11:00 AM - A beach bar ### Things to do - Gym - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Spa - Massage - Spa services ### Accessibility - No elevator ### More - 1 floor - Built in 2018 - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Individual decor - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed ### We should mention This property does not have elevators Pool access available from 9:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 17 years old and younger are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as Hotel Serena Glamping Serena Glamping Tulum Serena Glamping Serena Tulum Adults Only Serena Tulum Adults Only Tulum Serena Tulum - Adults Only Hotel Serena Tulum - Adults Only Tulum Serena Tulum - Adults Only Hotel Tulum ## Frequently asked questions ### Does Serena Tulum - Adults Only have a pool? ### Is Serena Tulum - Adults Only pet-friendly? ### How much is parking? ### What time is check-in at Serena Tulum - Adults Only? ### What time is check-out at Serena Tulum - Adults Only? ### Where is Serena Tulum - Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Serena Tulum - Adults Only Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 6.4 Location ### 8.8 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 58 8 - Good 24 6 - Okay 10 4 - Poor 5 2 - Terrible 16 ## Reviews ### 10/10 Excellent #### Hollo Aug 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here for one night but all in all it was an amazing experience! ##### Hollo Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Verified traveller Dec 21, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Awesome new hotel with a unique service, excelent facilities and located in the heart of Tulum Riviera. I truly recommend this place!! ##### Verified traveller Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Oscar Mar 30, 2023 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness If you want to be one with nature this is your place. ##### Oscar Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Daniela Sep 8, 2022 Liked: Staff & service, amenities, property conditions & facilities I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing ##### Daniela Stayed 2 nights in Sep 2022 ### 8/10 Good #### Jeneen Aug 31, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend! ##### Jeneen Stayed 4 nights in Aug 2022 ### 2/10 Terrible #### Ida Sep 12, 2022 Disliked: Staff & service, property conditions & facilities Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150\. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady ##### Ida Stayed 5 nights in Sep 2022 ### 10/10 Excellent #### Patricia Herrera Jan 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva ##### Patricia Herrera ### 8/10 Good #### violaine May 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Une escale d’une nuit au Serena Tulum, reposante et agréable. Le personnel est aux petits soins et très disponible. Un bémol , Le petit déjeuner aurait peut-être besoin d’être un peu amélioré…. Et la jolie piscine est très chlorée… Rien à voir avec l’hôtel..Les abords, la plage est comme toute la côte caraïbe envahie de sargasses et de déchets, et apparemment rien n’est fait pour nettoyer un minimum… On est loin de la carte postale ! ##### violaine Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Bhranti Apr 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good property good stay ##### Bhranti Stayed 2 nights in Apr 2022 ### 10/10 Excellent #### Julie Apr 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :) ##### Julie Stayed 4 nights in Apr 2022 ### 10/10 Excellent #### John Apr 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent ##### John Stayed 7 nights in Mar 2022 ### 10/10 Excellent #### Jesus Mar 31, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍 ##### Jesus Stayed 7 nights in Mar 2022 ### 8/10 Good #### Heidi Mar 10, 2022 Liked: Staff & service, property conditions & facilities The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat. ##### Heidi Stayed 5 nights in Mar 2022 ### 10/10 Excellent #### Francisco Mar 7, 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Excellent service. Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again. ##### Francisco Stayed 3 nights in Mar 2022 ### 6/10 Okay #### VERO SYLVIE Feb 17, 2022 J'ai bcp aimé le cadre, hébergement niché en pleine forêt ainsi que la salle de sport en pleine nature, un grand plus pour cet établissement. Petit déjeuner inclus mais très peu de choix, boisson chaude pas tjs chaude, personnel qui ne parle que l'espagnol. ##### VERO SYLVIE Stayed 6 nights in Feb 2022 ### 6/10 Okay #### Danny Feb 17, 2022 Not what was expected. ##### Danny Stayed 5 nights in Feb 2022 ### 8/10 Good #### Mayara N Feb 15, 2022 Liked: Cleanliness, staff & service, room comfort #### Localização muito boa! Excelente hotel, super agradável. Muito bem localizado. Única questão ruim foi que ficamos em um quarto no térreo e acima tinha outro quarto e sem forro faz muito barulho. Atrapalha realmente pra dormir! ##### Mayara N Stayed 5 nights in Jan 2022 ### 10/10 Excellent #### Nonkululeko Feb 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there. ##### Nonkululeko Stayed 6 nights in Jan 2022 ### 8/10 Good #### Juan Feb 5, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good place to stay, close to everything ##### Juan Stayed 2 nights in Feb 2022 ### 8/10 Good #### Christiane Jan 23, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo bien ##### Christiane Stayed 1 night in Jan 2022 ### 8/10 Good #### THIAGO Jan 16, 2022 Liked: Cleanliness, staff & service Hotel estilo hippie-chic. Entendo o conceito, mas isso não significa limitações. Café da manhã sofrível, eles trazem uma porção de cada comida que é servida no dia, resumindo, não se sente alimentado. Apesar de estar em Tulum Beach, sua localização não é boa, pois longe do agito (2,3km) e longe da Playa Paraíso (3km), além de ser longe do centro. ##### THIAGO Stayed 3 nights in Dec 2021 ### 4/10 Poor #### Liesbeth Jan 13, 2022 Liked: Cleanliness, room comfort Disliked: Staff & service #### Not safe and not quiet at all. So disappointing. - We were really excited about staying 4 nights there but it was very different from our expectations. The place is beautiful but SO NOISY. There is a bar next to the camping, playing music from 5 pm to 3 am every night. It is almost impossible to sleep. - The tents are NOT SAFE. You can lock your tent with a lock but anyone can "pull up the door" and enter while your are asleep or absent. And anyone can enter the camping at anytime. Not to mention the racoons visiting our tent as well. - If you stop in Tulum to party every night, then I guess staying there is not a problem since you will go to bed when the bar music stops. But if you do, I wouldn't advice a girl to sleep alone in a tent since it's not safe (that's what my friend and I did - each of us had its own tent - and we weren't feeling safe at all). - Breakfast was good but don't expect to leave early and have breakfast, the service is pretty slow. - The only good point is the location. Close to the ocean, a lots of good restaurants and bars nearby and very close to the Tulum archeological ruins as well. ##### Liesbeth Stayed 4 nights in Dec 2021 ### 10/10 Excellent #### Monika Jan 9, 2022 I loved the grounds and the glamping style. ##### Monika Stayed 2 nights in Jan 2022 ### 10/10 Excellent #### Fabio Dec 6, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Paz e tranquilidade A experiência foi incrível. Um custo-benefício extraordinário. Ótimo atendimento. Definitivamente me hospedaria lá de novo. ##### Fabio Stayed 6 nights in Nov 2021 ### 8/10 Good #### Nathara Nov 18, 2021 Liked: Cleanliness, staff & service, room comfort #### Bom O hotel é ótimo, bem conservado, mas o quarto era muito escuro, falta iluminação. Os atendentes foram muito atenciosos. ##### Nathara Stayed 2 nights in Nov 2021 ## Expedia's Latest Trends ### Hotels > [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Collection O Faisano Boutique Luxury Hotel, Tulum Beach](https://www.expedia.ca/Tulum-Hotels-Faisano-Nomadas.h89264118.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Blue Veleta Luxury Bedrooms](https://www.expedia.ca/Tulum-Hotels-Blue-Veleta-Luxury-Bedrooms.h57214506.Hotel-Information) > > [Irie Tulum ](https://www.expedia.ca/Tulum-Hotels-Irie-Tulum.h70762076.Hotel-Information) > > [Mi casa es Tu casa.](https://www.expedia.ca/Tulum-Hotels-Mi-Casa-Es-Tu-Casa.h38725636.Hotel-Information) > > [Amana' Tulum, front beach hotel](https://www.expedia.ca/Tulum-Hotels-Nutash-Tulum.h113730206.Hotel-Information) > > [Casa Alebrije 2 BR at Attha Cenote](https://www.expedia.ca/Tulum-Hotels-Casa-Cenote-Mayab-2-BR-Paradise-Attha-Cenote.h32788046.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Fully equipped 2 bedroom apartment 204 East](https://www.expedia.ca/Tulum-Hotels-Fully-Equipped-2-Bedroom-Apartment-204-East.h110095719.Hotel-Information) > > [Kin Tulum Jungle Deluxe](https://www.expedia.ca/Tulum-Hotels-Kin-Tulum-Jungle-Deluxe.h92636553.Hotel-Information) > > [Kanté Hotel - Downtown Tulum](https://www.expedia.ca/Tulum-Hotels-Kante-Hotel.h100984938.Hotel-Information) > > [Era Hotel & SPA Tulum](https://www.expedia.ca/Tulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) > > [Yaax Kiin](https://www.expedia.ca/Tulum-Hotels-Yaax-Kiin.h24039279.Hotel-Information) > > [Casa Madera Tulum - PH with private pool and bbq, 10 minutes from the beach.](https://www.expedia.ca/Tulum-Hotels-Casa-Madera-Tulum-PH-With-Private-Pool-And-Bbq.h23270806.Hotel-Information) > > [Amaka Calma Tulum](https://www.expedia.ca/Tulum-Hotels-Amaka-Riviera-Tulum.h42945551.Hotel-Information) > > [Hotel Noah Tulum](https://www.expedia.ca/Tulum-Hotels-Hotel-Noah-Tulum.h105130261.Hotel-Information) > > [Motto by Hilton Tulum](https://www.expedia.ca/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information) > > [Casa Agape Hotel Tulum with Beach Club Access](https://www.expedia.ca/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > > [Central Park Lagunas By Sandy Powerful](https://www.expedia.ca/Tulum-Hotels-Central-Park-Lagunas.h90833156.Hotel-Information) > > [Casa Almendro](https://www.expedia.ca/Tulum-Hotels-Casa-Almendro.h27554151.Hotel-Information) > > [Radio Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Radio-Tulum-Hotel.h19260671.Hotel-Information) > > [Villa Xel Ha Luxury Houses](https://www.expedia.ca/Tulum-Hotels-Villa-Xel-Ha-Luxury-Houses.h26505558.Hotel-Information) > > [Arba II ](https://www.expedia.ca/Tulum-Hotels-Arba-II.h110399096.Hotel-Information) > > [Amazing and central new condo 2 bedroom La Veleta](https://www.expedia.ca/Tulum-Hotels-Amazing-And-Central-New-Condo-2-Bedroom-La-Veleta.h105813912.Hotel-Information) > > [Hotel Boutique TerraNova](https://www.expedia.ca/Tulum-Hotels-Hotel-Boutique-TerraNova.h35245287.Hotel-Information) > > [The Strabon Tulum](https://www.expedia.ca/Tulum-Hotels-The-Strabon-Tulum.h28850990.Hotel-Information) > > [Majaro Apartments](https://www.expedia.ca/MAJARO-HOTEL-TULUM.h73709718.Hotel-Information) > > [Downtown Tulum Loft W/rooftop Pool](https://www.expedia.ca/Tulum-Hotels-Downtown-Tulum-Loft-Wrooftop-Pool.h101943402.Hotel-Information)