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Serena Tulum - Adults Only

Photo gallery for Serena Tulum - Adults Only

Primary image
Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers
Jungle View Room | Terrace/patio
Deluxe Tent | View from room
View from room

Overview of Serena Tulum - Adults Only

Serena Tulum - Adults Only

3.5 star property

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Map
Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780

Explore the area

  • Popular LocationSFER IK5 min walk
  • Popular LocationTulum National Park15 min walk
  • Popular LocationLas Palmas Public Beach7 min drive
  • AirportTulum, Quintana Roo (TUY)15 min drive

Room options

About this area

Tulum

Located in Tulum, Serena Tulum - Adults Only is in the entertainment district and near the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park.

What's nearby

  • SFER IK - 5 min walk
  • Tulum National Park - 15 min walk
  • Las Palmas Public Beach - 7 min drive
  • Playa Paraiso - 10 min drive
  • Ven a la Luz Sculpture - 12 min drive

Restaurants

  • Kin Toh - 5 min walk
  • Restaurare - 13 min walk
  • El Tabano - 13 min walk
  • Posada margherita - 17 min walk
  • Juanita Diavola - 19 min walk

About this property

Serena Tulum - Adults Only

3.5-star hotel by the ocean
At Serena Tulum - Adults Only, you can look forward to free breakfast (local cuisine), a beach bar, and a terrace. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a garden and a gym.
Other perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Tour/ticket assistance, a 24-hour front desk, and smoke-free premises
  • Luggage storage and a front desk safe
  • Guest reviews give good marks for the bar, convenient parking, and walkable location
Room features
All guestrooms at Serena Tulum - Adults Only offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Rainfall showers and free toiletries

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM–11:00 AM
  • 1 beach bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Spa services

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massages

Accessibility

  • This property does not have elevators

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Individually decorated
  • Local maps
  • Safe

Travellers also viewed these properties

See similar properties

Policies

Check-in

79% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Glamping
Serena Glamping Tulum
Serena Glamping
Serena Tulum Adults Only
Serena Tulum Adults Only Tulum
Serena Tulum - Adults Only Hotel
Serena Tulum - Adults Only Tulum
Serena Tulum - Adults Only Hotel Tulum

Frequently asked questions

Does Serena Tulum - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

How much does it cost to stay at Serena Tulum - Adults Only?

As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at Serena Tulum - Adults Only on Oct 21, 2022 start from CA $140.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serena Tulum - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serena Tulum - Adults Only?

Self parking is free at this property.

What time is check-in at Serena Tulum - Adults Only?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Serena Tulum - Adults Only?

Check-out is at noon.

Where is Serena Tulum - Adults Only located?

Situated by the ocean, this hotel is within 1 mi (2 km) of Tulum Beach and Tulum National Park. Playa Paraiso and Tulum Mayan Ruins are also within 3 mi (5 km).

Can I cancel my reservation for free at Serena Tulum - Adults Only and receive a full refund?

Yes, Serena Tulum - Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to Serena Tulum - Adults Only cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 57 out of 107 reviews
5 - Excellent 53%
Rating 4 - Good. 23 out of 107 reviews
4 - Good 21%
Rating 3 - Okay. 8 out of 107 reviews
3 - Okay 7%
Rating 2 - Poor. 5 out of 107 reviews
2 - Poor 5%
Rating 1 - Terrible. 14 out of 107 reviews
1 - Terrible 13%

4.1/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Daniela
Liked: Staff & service, amenities, property conditions & facilities
I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing
Stayed 2 nights in Sep 2022

4/5 Good

Jeneen, WASHINGTON
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!
Stayed 4 nights in Aug 2022

5/5 Excellent

Hollo
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night but all in all it was an amazing experience!
Stayed 1 night in Aug 2022

5/5 Excellent

TOMMASO
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

5/5 Excellent

Bhranti
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property good stay
Stayed 2 nights in Apr 2022

5/5 Excellent

Julie
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)
Stayed 4 nights in Apr 2022

5/5 Excellent

John
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent
Stayed 7 nights in Mar 2022

5/5 Excellent

Jesus
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍
Stayed 7 nights in Mar 2022

5/5 Excellent

Francisco
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

4/5 Good

Heidi
Travelled with group
Liked: Staff & service, property conditions & facilities
The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat.
Stayed 5 nights in Mar 2022