[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Serena Tulum - Adults Only Adults-only hotel with free breakfast and a fitness center ![Restaurant](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/113c6e2f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/8ddf18b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/2cf22633.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/0978f8b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/7bfab7dc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa Paraiso and Playa Ruinas, Serena Tulum - Adults Only offers a tranquil retreat with free breakfast (local cuisine), a beach bar, and spa services. Unwind in the garden or by the outdoor pool with sun loungers. With free WiFi, self parking, tour/ticket assistance and luggage storage available. 8.0 Very good ## Popular amenities - Spa - Breakfast included - Bar - 24/7 front desk - Room service - Gym ## Room options ### Check availability for these dates Tonight [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Deluxe Tent](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/9cd2000b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Tent ### Highlights Individually decorated Air conditioning Separate bedroom Premium bedding Private bathroom Rainfall showerhead Free bottled water Minibar - 376 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Jungle View Room](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/a7a49902.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jungle View Room 8.0 Very good 4 reviews ### Highlights Individually decorated Air conditioning Separate bedroom Premium bedding Rainfall showerhead Free bottled water Minibar In-room safe - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Junior Suite](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/17229a4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.0 Very good 1 review ### Highlights Individually decorated Air conditioning Separate bedroom Premium bedding Private bathroom Rainfall showerhead Hair dryer Coffee/tea maker - 452 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Large Twin Sofa Bed ## You may also like Ad ![9 restaurants, lunch, dinner served; Asian cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,946 reviews CA $372 CA $372 total includes taxes & fees Oct 28 - Oct 29 [](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-10-28&chkout=2025-10-29&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![Room, Oceanfront](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/e46fb27b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 349 reviews CA $258 CA $316 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/47376a15_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 272 reviews CA $427 CA $589 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 538 reviews CA $539 CA $539 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![6 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/805d6312.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Kantenah - On private beach - Pool - Breakfast included - All-inclusive 9.0 Wonderful 226 reviews CA $497 CA $607 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Kantenah-Hotels-Family-Selection-At-Grand-Palladium-Kantenah-Resort-Spa.h95893460.Hotel-Information?chkin=2025-10-8&chkout=2025-10-9&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/3c6a643a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 1,561 reviews CA $459 CA $561 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information?chkin=2025-10-8&chkout=2025-10-9&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![Standard Suite, Garden View, Near Main Street (Brassia Suite) | Terrace/patio](https://images.trvl-media.com/lodging/9000000/8800000/8797000/8796991/42aa3e47.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Orchid House Tulum Beach Zona Hotelera - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 268 reviews CA $171 CA $239 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Tulum-Hotels-My-Way-Boutique-Hotel-Adults-Only.h8796991.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area](https://images.trvl-media.com/lodging/34000000/33580000/33571500/33571432/16200edb.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Orchid House Tulum Jungle Zama - Breakfast included - Spa - Free WiFi - Restaurant 9.2 Wonderful 194 reviews CA $120 CA $171 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information?chkin=2025-10-10&chkout=2025-10-11&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61580000/61573700/61573622/bccbd8f8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 287 reviews CA $133 CA $192 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information?chkin=2025-10-9&chkout=2025-10-10&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/100000000/99910000/99901200/99901109/6633a9b1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bloom Tulum Apartments La Veleta - Pool - Parking included - Free WiFi - Air conditioning 10.0 Exceptional 2 reviews CA $112 CA $139 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Tulum-Hotels-Bloom-Tulum-Apartments.h99901109.Hotel-Information?chkin=2025-10-10&chkout=2025-10-11&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=cab622d1-8b61-4465-9ad8-398da006f97b&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Serena-Tulum-Adults-Only.h26556568.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Serena-Tulum-Adults-Only.h26556568.Hotel-Information) ## About the area Located in Zona Hotelera, a neighborhood in Tulum, Serena Tulum - Adults Only is in the entertainment district and near the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Playa Paraiso and Sian Ka'an Biosphere Reserve are two other places to visit that come recommended. [Visit our Tulum travel guide](https://www.expedia.ca/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.17641%2C-87.44720&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jc5JJoga80rme55HUdtufQMzflw=) Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780 ### What's nearby - Tulum Beach - 11 min walk - 1.0 km - Tulum National Park - 16 min walk - 1.4 km - Playa Paraiso - 6 min drive - 4.3 km - Tulum Mayan Ruins - 12 min drive - 8.8 km - Playa Ruinas - 13 min drive - 5.7 km ### Getting around - Tulum Intl. Airport (TQO) - 56 min drive ### Restaurants - ‪Kin Toh - ‬5 min walk - ‪Maya Tulum - ‬11 min walk - ‪Papaya Playa Beach Club - ‬8 min walk - ‪Mirador by Azulik - ‬5 min walk - ‪Zamas Restaurant + Bar - ‬1 min walk ## About this property ### Serena Tulum - Adults Only Hotel near Tulum Beach Located close to Playa Paraiso and Playa Ruinas, Serena Tulum - Adults Only provides free breakfast (local cuisine), a beach bar, and a terrace. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a garden and a gym. Other perks include: - An outdoor pool along with sun loungers - Free self parking - Smoke-free premises, tour/ticket assistance, and luggage storage - A 24-hour front desk and a front-desk safe Room features All guestrooms are individually decorated, and offer comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. Other conveniences in all rooms include: - Rainfall showers and free toiletries ## Similar properties ![Interior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/f6fd5e97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 39 reviews CA $80 CA $101 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1210000/1207500/1207436/2acaad84.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ana y Jose Hotel & Spa Tulum Zona Hotelera - On private beach - Pool - Breakfast included - All-inclusive 9.0 Wonderful 217 reviews CA $157 CA $223 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=1207436&PinnedHotelID=1207436&HadPinnedHotel=true®ionId=-1&adults=2) ![10 outdoor pools](https://images.trvl-media.com/lodging/90000000/89770000/89768600/89768532/9c1c7031.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 538 reviews CA $539 CA $539 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=89768532&PinnedHotelID=89768532&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - Free local cuisine breakfast available daily 8:00 AM to 11:00 AM - A beach bar ### Things to do - Gym - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Spa - Massage - Spa services ### Accessibility - No elevator ### More - 1 floor - Built in 2018 - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Individual decor - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed ### We should mention This property does not have elevators Pool access available from 9:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 17 years old and younger are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as Hotel Serena Glamping Serena Glamping Tulum Serena Glamping Serena Tulum Adults Only Serena Tulum Adults Only Tulum Serena Tulum - Adults Only Hotel Serena Tulum - Adults Only Tulum Serena Tulum - Adults Only Hotel Tulum ## Frequently asked questions ### Does Serena Tulum - Adults Only have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM. ### Is Serena Tulum - Adults Only pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Serena Tulum - Adults Only? > Self parking is free at this property. ### What time is check-in at Serena Tulum - Adults Only? > Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Serena Tulum - Adults Only? > Check-out is at noon. ### Where is Serena Tulum - Adults Only located? > Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Tulum Beach and Tulum National Park. Playa Paraiso and Tulum Mayan Ruins are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Serena Tulum - Adults Only Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 6.4 Location ### 8.8 Staff & service ### 9.0 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 58 8 - Good 24 6 - Okay 10 4 - Poor 5 2 - Terrible 16 ### 10/10 Excellent #### Hollo Aug 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here for one night but all in all it was an amazing experience! ##### Hollo Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Verified traveller Dec 21, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Awesome new hotel with a unique service, excelent facilities and located in the heart of Tulum Riviera. I truly recommend this place!! ##### Verified traveller Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Oscar Mar 30, 2023 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness If you want to be one with nature this is your place. ##### Oscar Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Daniela Sep 8, 2022 Liked: Staff & service, amenities, property conditions & facilities I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing ##### Daniela Stayed 2 nights in Sep 2022 ### 8/10 Good #### Jeneen Aug 31, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend! ##### Jeneen Stayed 4 nights in Aug 2022 ### 2/10 Terrible #### Ida Sep 12, 2022 Disliked: Staff & service, property conditions & facilities Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady ##### Ida Stayed 5 nights in Sep 2022 ### 6/10 Okay #### Maria Dec 3, 2023 Disliked: Property conditions & facilities ##### Maria ### 8/10 Good #### hilary Feb 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### hilary Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Patricia Herrera Jan 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva ##### Patricia Herrera ### 2/10 Terrible #### María del Rocio Dec 8, 2022 Disliked: Staff & service, amenities ##### María del Rocio Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### TOMMASO Jul 22, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### TOMMASO Stayed 7 nights in Jul 2022 ### 10/10 Excellent #### José Eduardo May 23, 2022 ##### José Eduardo Stayed 1 night in May 2022 ### 8/10 Good #### violaine May 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Une escale d’une nuit au Serena Tulum, reposante et agréable. Le personnel est aux petits soins et très disponible. Un bémol , Le petit déjeuner aurait peut-être besoin d’être un peu amélioré…. Et la jolie piscine est très chlorée… Rien à voir avec l’hôtel..Les abords, la plage est comme toute la côte caraïbe envahie de sargasses et de déchets, et apparemment rien n’est fait pour nettoyer un minimum… On est loin de la carte postale ! ##### violaine Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Bhranti Apr 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good property good stay ##### Bhranti Stayed 2 nights in Apr 2022 ### 10/10 Excellent #### Julie Apr 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :) ##### Julie Stayed 4 nights in Apr 2022 ### 10/10 Excellent #### John Apr 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent ##### John Stayed 7 nights in Mar 2022 ### 10/10 Excellent #### Jesus Mar 31, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍 ##### Jesus Stayed 7 nights in Mar 2022 ### 10/10 Excellent #### Francisco Mar 25, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Francisco Stayed 1 night in Mar 2022 ### 8/10 Good #### Heidi Mar 10, 2022 Liked: Staff & service, property conditions & facilities The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat. ##### Heidi Stayed 5 nights in Mar 2022 ### 10/10 Excellent #### Francisco Mar 7, 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Excellent service. Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again. ##### Francisco Stayed 3 nights in Mar 2022 ### 4/10 Poor #### Sally Feb 26, 2022 ##### Sally Stayed 6 nights in Feb 2022 ### 6/10 Okay #### VERO SYLVIE Feb 17, 2022 J'ai bcp aimé le cadre, hébergement niché en pleine forêt ainsi que la salle de sport en pleine nature, un grand plus pour cet établissement. Petit déjeuner inclus mais très peu de choix, boisson chaude pas tjs chaude, personnel qui ne parle que l'espagnol. ##### VERO SYLVIE Stayed 6 nights in Feb 2022 ### 6/10 Okay #### Danny Feb 17, 2022 Not what was expected. ##### Danny Stayed 5 nights in Feb 2022 ### 8/10 Good #### Mayara N Feb 15, 2022 Liked: Cleanliness, staff & service, room comfort #### Localização muito boa! Excelente hotel, super agradável. Muito bem localizado. Única questão ruim foi que ficamos em um quarto no térreo e acima tinha outro quarto e sem forro faz muito barulho. Atrapalha realmente pra dormir! ##### Mayara N Stayed 5 nights in Jan 2022 ### 10/10 Excellent #### Nonkululeko Feb 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there. ##### Nonkululeko Stayed 6 nights in Jan 2022 ## Expedia's Latest Trends ### Hotels > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Iberostar Selection Cancún - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > > [Hotel Bardo](https://www.expedia.ca/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Casa Agape Hotel Tulum with Beach Club Access](https://www.expedia.ca/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > > [Mak Nuk Village Tulum II - Clothing Optional](https://www.expedia.ca/Tulum-Hotels-MAK-NUK-VILLAGE-TULUM-II-CLOTHING-OPTIONAL.h21357290.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Hotel Holistika](https://www.expedia.ca/Tulum-Hotels-Hotel-Holistika.h22271599.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.ca/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.ca/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Mi casa es Tu casa.](https://www.expedia.ca/Tulum-Hotels-Mi-Casa-Es-Tu-Casa.h38725636.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Naala Tulum](https://www.expedia.ca/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.ca/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Layla Tulum - Adults Only](https://www.expedia.ca/Tulum-Hotels-Layla-Tulum-Adults-Only.h70124964.Hotel-Information) > > [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.ca/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [IIK Tulum by The Spot Rentals](https://www.expedia.ca/Tulum-Hotels-IIK-Tulum-By-The-Spot-Rentals.h76877138.Hotel-Information)